Overnatningsstedets facade

Anmeldelser af Aerotel London Heathrow T2 & T3

3 out of 5
Aerotel London Heathrow T2 & T3
Arrivals Hall, East Wing Building, Heathrow Airport, Hounslow, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 887 af i alt 1802 anmeldelser" "
Bedømmelse på 8 − Udmærket. 521 af i alt 1802 anmeldelser" "
Bedømmelse på 6 − Okay. 218 af i alt 1802 anmeldelser" "
Bedømmelse på 4 − Dårligt. 112 af i alt 1802 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 64 af i alt 1802 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

7,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Gwen Merle Martha

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Supercentral placering i lufthavn. Alt var rent og godt. Gode senge.
Overnattede 1 nat i februar 2024
Svar fra Asad U. - Duty Manager den 12. feb. 2024
Dear Guest,Thank you for your rating. We look forward to you returning in the future.Kind Regards

6/10 Okay

Jannie

Forretningsrejsende
Synes godt om: Rengøring, service og personale
No window
I was a bit disapointed that i had a room without any window, when I should stay at 1. floor. I don´t like rooms without window. and I think the price was high compared to a room without a window.
Overnattede 1 nat i august 2023
Svar fra Aerotel Team den 24. aug. 2023
Dear Guest, Thank you for your input, and we understand and respect your concerns. Our accommodations are created with travellers or transit passengers in mind. All hotel rooms are without windows due to the hotel's position and the Heathrow airport authorities’ safety protocol, thus all of our rooms are adequately lit and properly air conditioned.Kind Regards

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra Aerotel Team den 30. jul. 2023
Dear Guest,Thank you for your high rating. We are pleased you enjoyed your stay.Kind regards

8/10 Udmærket

Martin

Overnattede 2 nætter i juli 2023
Svar fra Aerotel Team den 13. jul. 2023
Dear Guest, Many thanks for your feedback. We are pleased to learn that you had an enjoyable stay with us. We take great pride in ensuring that we meet guest expectations. We look forward to welcoming you in the near future.

10/10 Fremragende

Per

Overnattede 1 nat i december 2022
Svar fra Aerotel Team. den 30. dec. 2022
Dear Guest, Many thanks for your feedback. We are glad to learn you have rated us so high. We look forward to welcoming you again in the near future.

8/10 Udmærket

Niels Holm

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastiske, men puderne…
Fantastisk bekvemt. Lille værelse og ingen vinduer, men lå ved ankomsten i Terminal 3 og rigtig god velkomst. Eneste minus er elendige og alt for store (høje) puder, der måske er gode til rygstøtte når man ser TV men ikke egnet til at sove med!
Overnattede 1 nat i oktober 2022
Svar fra Aerotel Team den 26. okt. 2022
We are sorry to learn of the discomfort caused during your recent stay. Your feedback is important to us and assure you that we have looked into the concerns raised by you and have already introduced corrective measures. However, we do not have windows due to the security reasons as we are inside the terminal building. We do hope you will give us a chance to be of service in the future.

10/10 Fremragende

Iben

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pengene værd for familien med lang transfer
Super fint hotel til familien med lang vente tid i lufthavnen
Overnattede 1 nat i oktober 2022
Svar fra Aerotel Team. den 12. okt. 2022
Dear Guest,Thank you for your feedback and your high rating. We hope to see you in the future

10/10 Fremragende

Sara-Elisabeth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God service
Personalet i hotellets reception hjælp mig med spørgsmål til min fly rejse
Overnattede 1 nat i juli 2022
Svar fra Aerotel Team den 2. aug. 2022
Dear Guest, Many thanks for your feedback. We are glad to learn you have rated us so high. We look forward to welcoming you again in the near future.

10/10 Fremragende

Per

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stylist, new and smack by take off.
A neet and modern and comfertable room. A shower curtain would be nice to stop the water on the bathroom floor. The dunets were a bit on the warm side. But all in all we loved are stay so close to take off in terminal 3.
Overnattede 1 nat i januar 2022
Svar fra Aerotel Team den 5. jan. 2022
Dear Guest, Thanks for staying with us. We appreciate your feedback and high rating. We do apologise for the inconvenience and lack of quality. We hope that you give us another chance for better service in the near future. Warm regards, Aerotel team.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Aerotel Team. den 4. nov. 2021
Dear Guest, Thanks for staying with us. We appreciate your high rating and feedback. We hope we will be of better service soon.

8/10 Udmærket

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good for a quick layover
Overnattede 1 nat i marts 2024

10/10 Fremragende

Margaret

Overnattede 1 nat i april 2024
Svar fra Asad U. - Duty Manager den 27. apr. 2024
Dear Margaret,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Fremragende

Kevin

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Asad U. - Duty Manager den 27. apr. 2024
Dear Kevin,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 Okay

Susan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Adequate, convenient accommodation. There should be more signage to direct one to the hotel, particularly from terminal 2. The duvet smelled bad.
Overnattede 1 nat i april 2024
Svar fra Night Manager den 25. apr. 2024
Dear Susan,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the duvet to our attention we would have gladly given you another duvet as we want all our guest to have a great experience at Aerotel London Heathrow. Kind RegardsJackie Underwood

8/10 Udmærket

Kristen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to stay at in the Heathrow airport for an early 6 am departure. Clean and quiet.
Overnattede 1 nat i april 2024
Svar fra Asad U. - Duty Manager den 24. apr. 2024
Dear Kristen,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Fremragende

Cristina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo muy bien !
Overnattede 1 nat i april 2024
Svar fra Night Manager den 24. apr. 2024
Dear Cristina, Thank you for your rating and feedback. We are pleased that you enjoyed your stay at Aerotel London Heathrow. We look forward to seeing you again in the future.Kind RegardsJackie Underwood

10/10 Fremragende

Angela

Rejste med familie
Synes godt om: Faciliteter
Very clean and comfy room! Staff friendly!
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 23. apr. 2024
Dear Angela,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 Okay

David

Great for access to terminal three. Very small rooms at a high price. No restaurant. Very basic. Next time back to Hilton! .
Overnattede 1 nat i april 2024
Svar fra Night Manager den 25. apr. 2024
Dear David,The Only In-Terminal Hotel Located in Terminal 3 Arrivals. We are sorry if you found your room small. We are a transit hotel and the hotel is designed for travellers by travellers, There is a restaurant located in the departure building on the first floor and there is places to get food inside the arrivals hall. Sorry for the inconvenience caused. Kind RegardsJackie Underwoood

4/10 Dårligt

Marc

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Location in terminal great, rooms also ok. Welcoming kind of pushi, not clear talking, almost unfriendly...
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 23. apr. 2024
Dear Marc,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused during chick-in. Please can you elaborate what was the actual issue? for us to try and improve our-self and on our staff's customer service. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Fremragende

Anna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rather than get up very early on a Monday to get to Heathrow, we decided to book a room at the Aerotel. It took some time to find the hotel after disembarking from the Heathrow Express. First there are signs, then there aren't signs so you keep walking and hope you can find it. Seeing the final sign at the entrance was a relief. The "lobby" opens right into terminal 3. Check in was lovely, a very nice woman helped us. We had a "family room" with 2 beds and I found the size adequate for two people and 3 large bags. The room was set up with complimentary waters, instant coffee, tea, and hot chocolate. There were also some sandwiches and snacks available for purchase in the lobby. The room was quiet, which was great for our needs. As others have mentioned, there are two green lights in the ceiling and they were a bit distracting. There are no windows, but not a great loss as we just needed to sleep. Beds were comfortable, Towels were very nice, unexpectedly so. Unfortunately the body wash was out in the shower, a minor inconvenience. Getting to terminal 2 was over 20 minutes of walking from the hotel so keep that in mind as you time your departure.
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 22. apr. 2024
Dear Anna,Thank you for taking your time for lovely review.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay. As the hotel concept is ''for travelers designed by travelers for short stay''. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Fremragende

Sulaman

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was conveniently located
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 22. apr. 2024
Dear Sulaman,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Fremragende

Jory

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing airport hote! The rooms are spacious and it’s an excellent choice for travelers with long layovers.
Overnattede 1 nat i april 2024
Svar fra Asad U. - Duty Manager den 21. apr. 2024
Dear Jory,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.It is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.Kind Regards

6/10 Okay

Jan

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The staff on the desk at check in were extremely arrogant and down right rude. I don't expect that from anyone.
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 22. apr. 2024
Dear Jan,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused during chick-in. Please can you elaborate what was the actual issue? for us to try and improve our-self and on our staff's customer service. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 Udmærket

Xinyi

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Convenient for a morning flight after a long day. The tv doesn’t work. Otherwise everything is fine and adequate. Quiet. Cozy. The staff are easy.
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 19. apr. 2024
Dear Xinyi,Thank you for taking Time for the review.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.Please bring any issues to our attention during the stay, we tend to resolve immediately when in-house. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London

10/10 Fremragende

Jonathan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service!
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 19. apr. 2024
Dear Jonathan,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Fremragende

Pamela

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel was a Godsend for me. I had flown into Heathrow from Calif and I was exhausted. I was so happy to see they are in the airport. Staff very friendly and very courteous. from
Overnattede 1 nat i april 2024
Svar fra Asad U. - Duty Manager den 17. apr. 2024
Dear Pamela,Thank you for your high rating and feedback. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.Kind Regards

10/10 Fremragende

Simon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good
Overnattede 1 nat i april 2024
Svar fra Asad U. - Duty Manager den 16. apr. 2024
Dear Simon,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

8/10 Udmærket

Jeremy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Benefits - Great location, great staff, clean comfortable rooms and easy to get food at M&S in the terminal. Nice lounge area to eat in as rooms are small and have no windows. Bright green ceiling lights that stay on all the time and the lack of windows are the downsides for this hotel.
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 14. apr. 2024
Dear Jeremy,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your high rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Fremragende

Yoanna

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient and clean
Overnattede 1 nat i april 2024
Svar fra Asad U. - Duty Manager den 14. apr. 2024
Dear Yoanna,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 Fremragende

Joel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
N/A
Overnattede 1 nat i april 2024
Svar fra Night Manager den 16. apr. 2024
Dear Joel, Thank you for your rating. We would be grateful that next time you could leave us feedback on your experience of Aerotel. We look forward to welcoming you again in the future.Kind RegardsJackie Underwood

10/10 Fremragende

Ewa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I think for price you pay you would expect more but convenience and stress free day on the day of the trip is what appealed to me to stay here. Traveling 2 hours on the day of flight that’s not for me as so many thing could go wrong. I would most definitely stay here again ☺️
Overnattede 1 nat i april 2024
Svar fra Asad U. - Duty Manager den 14. apr. 2024
Dear Ewa,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 Fremragende

Edward

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful hotel along the ring around Cologne. Great dining nearby, and the DOM a short walk away.
Overnattede 1 nat i april 2024
Svar fra Night Manager den 16. apr. 2024
Dear Edward,Thank you for your high rating and feedback. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.Kind RegardsJackie Underwood

10/10 Fremragende

Phyllis, Chapel Hill

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 14. apr. 2024
Dear Phyllis,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your 5 star rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 Udmærket

Daniel, Moscow

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was excellent. I had a minor issue with my room and I was moved immediately - plus they responded quickly. First room I was in did not have any air conditioning and was quite warm. Rooms were clean, very functional and the location for a 14 hour night layover could not have been better.
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 13. apr. 2024
Dear Daniel,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Fremragende

Gerry

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very handy to next flight
Overnattede 1 nat i april 2024
Svar fra Night Manager den 12. apr. 2024
Dear Gerry,Thank you for staying with us. We appreciate your high rating and feedback. We are pleased that you liked the location of the hotel, our location gives you the peace of mind that you will make your flight and that you will be well rested before the next leg of your journey. We look forward to greeting you in the near future.Kind RegardsJackie Underwood

8/10 Udmærket

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Night Manager den 16. apr. 2024
Dear Mark,Thank you for taking the time to rate your stay at Aerotel. We would be grateful that next time you could leave us feedback on your experience of Aerotel London Heathrow.Kind RegardsJackie Underwood

10/10 Fremragende

DOROTHY

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service..
Overnattede 2 nætter i april 2024
Svar fra Anand den 10. apr. 2024
Dear Dorothy,Thanks you so much for your 5/5 review. It means a lot for us as a Hotel service provider. We welcome you back on your next stay with us. See you soon at Aerotel LHR.Kind regards,Team Aerotel LHR

10/10 Fremragende

Anne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good all Around. Staff very helpful. Room wasvery clean great shower and comfortable bed
Overnattede 1 nat i april 2024
Svar fra Night Manager den 12. apr. 2024
Dear Anne,Thank you for staying with us. We appreciate your high rating and feedback. We are pleased that you had a pleasant stay. We hope to welcome you again!Kind RegardsJackie Underwood

4/10 Dårligt

Barry

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Room VERY small. If you had more than 1 case you had no room to move. Also electronic air con device back light very bright changing constantly between red, blue and green. So bright couldn't sleep. Not the idea of booking a bed!!
Overnattede 1 nat i april 2024
Svar fra Night Manager den 10. apr. 2024
Dear Barry, We have taken note of your comments and will resolve the issue at the earliest convenience. We have a manager on duty 24/7 and had you spoken with them we could have room moved you to make you more comfortable. We at Aerotel would like our guest to be happy and this is paramount to us. We hope that you will give us another chance in the future.Kind RegardsJackie Underwood

8/10 Udmærket

Joelle, Seattle

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect stay for a Heathrow overnight. Room did not have a window so felt a bit like a cavern but all is comfortable, quiet and convenient.
Overnattede 1 nat i april 2024
Svar fra Anand den 7. apr. 2024
Dear Joelle,Thanks you so much for your 4/5 review.It means a lot for us. Our premises not to have window because of Heathrow security reason, we really apologies for this inconvenience. See you soon at Aerotel LHR.Kind regards,Team Aerotel LHR

10/10 Fremragende

Brenda

Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 26. apr. 2024
Dear Brenda,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 Okay

??

Overnattede 1 nat i marts 2024
Svar fra Clitax Pereira, Front Office Manager. den 26. apr. 2024
Dear Guest,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Please can you elaborate what was the actual issue? for us to try and improve our-self. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 Okay

Stephen

I’d have to say trying to sleep in a hot room (there was only a heater, no cooling mechanism) with no window was not conducive to sleeping. Great location though.
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 5. apr. 2024
Dear Stephen, Thank you for taking time for your review, and we understand and respect your concerns for no windows. Our accommodations are created with traveler or transit passengers in mind, all our rooms do not have windows due to Heathrow's safety protocol. In future, request to reached out to our Manager on Duty to resolve the issue for air-conditioning. I hope that you will give us another chance in the future.

6/10 Okay

Alisa, Milwaukee

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Very convenient but expected more for the price of stay. The bathroom and room fixtures weren’t very clean, and towels smelled unpleasant. The staff were courteous.
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 5. apr. 2024
Dear Alisa, Thank you for taking time for your review, and we understand and respect your concerns. Our accommodations are created with traveler or transit passengers in mind. In future, request to reached out to our Manager on Duty to resolve the issue during your stay. I hope that you will give us another chance in the future.

8/10 Udmærket

Corinne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Pas de vue extérieure
Overnattede 1 nat i april 2024
Svar fra Asad U. - Duty Manager den 5. apr. 2024
Dear Corinne,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals. Our accommodations are created with travellers or transit passengers in mind. All hotel rooms are without windows due to the hotel's position and the Heathrow airport authorities’ safety protocol; thus, all of our rooms are adequately lit and properly air conditioned. We are pleased you liked the convenience of the hotel. This makes travel a lot easier for guests as you get rest before your onward journey. We hope to see you in the future.

6/10 Okay

WATARU

Rejste med familie og småbørn
Synes godt om: Rengøring
ヒースロー空港直結のホテルなので、利便性は良いです。ホテルは新しく綺麗ですが、シャワーヘッドのカビやシャワールームの水捌けの悪さなど、細かいところが気になりました。
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 5. apr. 2024
Dear Wataru, Thank you for taking time for your review, and we understand and respect your concerns. Our accommodations are created with traveler or transit passengers in mind. We recommend for any issues, request to reached out to our Manager on Duty to resolve the issue and offer you different room solution. I hope that you will give us another chance in the future.

10/10 Fremragende

antony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellant position for terminal 3 just a very short walk and easy walking from central bus station
Overnattede 1 nat i april 2024
Svar fra Clitax Pereira, Front Office Manager. den 5. apr. 2024
Dear Antony, Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards and serve our guests have a stress-free and a pleasant stay. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Fremragende

Terence

Overnattede 1 nat i marts 2024
Svar fra Clitax Pereira, Front Office Manager. den 23. apr. 2024
Dear Terence,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

4/10 Dårligt

Matt

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
- Hard to find - TINY rooms. Quite literally smaller than my closet at home, No Hyperbole. - Shower floods outward - Zero windows - it's a tiny shoebox - No Climate control, Room is VERY hot - Lots of overly bright lights/electronics in the room that make it hard to sleep, - Staff on phone had very thick accents and were impossible to understand. Never Ever Again,
Overnattede 1 nat i marts 2024
Svar fra Clitax Pereira, Front Office Manager. den 5. apr. 2024
Dear Matt,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your 2 star rating. We will escalate your concern regarding A/C control panel & shower floods to relevant departments.Our accommodations are created with traveler or transit passengers in mind, all our rooms do not have windows due to Heathrow's safety protocol. Rest assured, our staff members are always professional being respectfully multicultural. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Fremragende

Anthony

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It really helped to have a comfortable place to sleep overnight at LHR. The staff could not have been more supportive and friendly. We realized at 10 pm we didn’t have the proper adapter needed for our CPAP and staff told us about a store closing soon that had what we needed. We were grateful for these accommodations.
Overnattede 1 nat i marts 2024
Svar fra Clitax Pereira, Front Office Manager. den 1. apr. 2024
Dear Anthony,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us, and helpful staff. It was and will always be our pleasure to welcome you back to Aerotel London.