Bar (på overnatningsstedet)
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Anmeldelser af Mercure Haydock Hotel

3.5 out of 5
Mercure Haydock Hotel
Penny Lane, Haydock, St Helens, England

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 292 af i alt 723 anmeldelser" "
Bedømmelse på 8 − Udmærket. 199 af i alt 723 anmeldelser" "
Bedømmelse på 6 − Okay. 107 af i alt 723 anmeldelser" "
Bedømmelse på 4 − Dårligt. 57 af i alt 723 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 68 af i alt 723 anmeldelser" "

8,0/10

Rengøring

8,2/10

Service og personale

8,2/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Roy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No comment
Overnattede 1 nat i maj 2024
Svar fra GM den 14. maj 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Udmærket

Lisa

Rejste med partner
Synes godt om: Rengøring, service og personale
Older hotel. No lift for our second floor room. Toilet had issues flushing.
Overnattede 1 nat i maj 2024
Svar fra GM den 9. maj 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Udmærket

Babajide

Synes godt om: Rengøring, service og personale, faciliteter
Pleasant stay, good nights sleep.
Overnattede 1 nat i april 2024
Svar fra GM den 7. maj 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

4/10 Dårligt

Mario

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Did not get the room I booked for and paid extra to get. When I mentioned it to the old chap on reception he said they have no rooms available, but the car park was not full! I had arrived late and find this hard to believe. He said they would sort something in the morning and he would leave a note. I explained to a lady with dark hair on reception Maria was her name and she was not sympathetic or understanding and giving off an angry vibe. Just some advice for you go on a hospitality course! Our company will now not be staying at your hotel because of you. 3 of our staff have mentioned you to me for other reasons. So in a nutshell I didn’t get a refund for the room and finger crossed none of you encounter the wrath of Maria!
Overnattede 1 nat i april 2024
Svar fra GM den 2. maj 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

6/10 Okay

Matthew

Rejste med partner
Synes godt om: Service og personale
Window didn’t open. Hair in the bath
Overnattede 1 nat i april 2024
Svar fra GM den 8. apr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 Fremragende

Andrew

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We arrived late in the evening with a young child, the check in process was simple and we were in our room in no time at all. The hotel was very clean, and extremely quiet over night given how busy the hotel was. The staff at breakfast were attentive and very friendly, overall a lovely stay, and I'd highly recommend
Overnattede 1 nat i april 2024
Svar fra GM den 8. apr. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Udmærket

Marion

Rejste med partner
Stayed here twice & always been most enjoyable this time though rather annoying as children were running about corridor til late on first night other than that fine
Overnattede 3 nætter i marts 2024
Svar fra GM den 8. apr. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Annette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very polite amd helpful staff
Overnattede 2 nætter i marts 2024
Svar fra GM den 1. apr. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Udmærket

Annemarie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was a friendly hotel near hydock park which was great location
Overnattede 2 nætter i marts 2024
Svar fra GM den 1. apr. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

Andrew

Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Room smelt of stale urine. Pint of lime and soda £6!!!
Overnattede 1 nat i marts 2024
Svar fra GM den 1. apr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

2/10 Forfærdeligt

Fran

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Hotel rooms freezing.
Overnattede 1 nat i marts 2024
Svar fra GM den 1. apr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 Udmærket

Patricia, Birmingham

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely clean property - nice bar area - and free parking!
Overnattede 1 nat i marts 2024
Svar fra GM den 1. apr. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

Erin

Rejste med familie
Some staff I encountered were friendly while others were not. When we bought treats we had to wait for the front desk staff to return, and it seemed their either hate their job, or we were an inconvenience to them. It’s also strange that children under the age of 16 have to be accompanied IN the pool. It was upsetting that my son couldn’t use the pool because I couldn’t go in the water.
Overnattede 1 nat i marts 2024
Svar fra GM den 1. apr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 Fremragende

Marie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing hotel will definitely be staying again.
Overnattede 1 nat i marts 2024
Svar fra GM den 13. mar. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Lucy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This was a great base for an event nearby. It was clean and tidy, quiet and friendly. Has its own restaurant and plenty of places to eat nearby. We enjoyed our stay.
Overnattede 1 nat i marts 2024
Svar fra GM den 10. mar. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Udmærket

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra GM den 7. mar. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Kenneth

Overnattede 2 nætter i februar 2024
Svar fra GM den 21. mar. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Udmærket

Peter

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Family night away
Extremely helpful reception staff. Special mention for Sarah who went out of her way to maje sure our family stay overnight was comfortable and relaxed
Overnattede 1 nat i februar 2024
Svar fra GM den 27. feb. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Udmærket

Jason

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice visit
Overnattede 1 nat i februar 2024
Svar fra GM den 19. feb. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

Margaret

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor food spoilt weekend
Warm welcome from reception staff, room was spacious, clean and bed very comfortable. The window frame was black with some damp stains. The bar and restaurant staff were great. Ludya was our server both nights and very attentive and helpful. We had to complain about the cooking of a steak and a steak sandwich which the meat was more than well done. I had a plant based burger and it was flavourless and the bun was chewy. Breakfast was good but overall the food was not of a standard that matched the price charged. Food also took a long time to arrive. There was one server who joked inappropriately saying did my husband want a bib like her children because she had heard me comment to him when some cheesecake fell of his spoon. If I needed to stay here again I would go out to eat somewhere local.
Overnattede 2 nætter i februar 2024
Svar fra GM den 19. feb. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

6/10 Okay

Alan

Initial appearnces can be deceiving
Hotel looked lovely on arrival. Check in was good but was charged again for rooms when we had already payed. Thgis was rectified but surely they should have had a record of this. The kettle in the room didnt work. The cold tap in the bath didnt work. There were marks on the bathroom mirror. The general feel was if the room had been serviced before our arrival it hadnt been done properly.
Overnattede 1 nat i februar 2024
Svar fra GM den 19. feb. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

2/10 Forfærdeligt

Damian

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra GM den 14. feb. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable bed, clean room. Fan heater provided to top up heating Bathroom paintwork on door flaking. Excellent power shower
Overnattede 3 nætter i februar 2024
Svar fra GM den 13. feb. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Paul

Overnattede 1 nat i februar 2024
Svar fra GM den 12. feb. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Alban

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Stay
Brilliant staff
Overnattede 3 nætter i januar 2024
Svar fra Gm den 5. feb. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
The staff at the hotel where fantastic really helpful and friendly and made the stay very enjoyable
Overnattede 1 nat i januar 2024
Svar fra GM den 29. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Phil

Rejste i en gruppe
Overnattede 1 nat i januar 2024
Svar fra GM den 23. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Nicky

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel, perfect in every way
Loved this hotel. Little Gem
Overnattede 1 nat i januar 2024
Svar fra GM den 22. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

Geoff

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable hotel.
Comfortable hotel, with friendly and helpful staff. BUT.... Unhappy that they charged £100 to my debit card on arrival, and then the full cost of the stay on departure as well. I wasn't told that the £100 would take 5 days to be refunded, until I rang after seeing both charges on my bank statement. Not happy with this, and will be unlikely to stay again.
Overnattede 1 nat i januar 2024
Svar fra GM den 17. jan. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

6/10 Okay

Paul

Overnattede 1 nat i januar 2024
Svar fra GM den 14. jan. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 Udmærket

ROBIN

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Business Trip
Nice business stay
Overnattede 1 nat i januar 2024
Svar fra Gm den 14. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

Keith

Forretningsrejsende
Synes godt om: Værelsets komfort
Business stay
Good stay for the money. Room needed some attention? No shower gel in room, requested but did not arrive..Probably will not return.
Overnattede 1 nat i januar 2024
Svar fra GM den 9. jan. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale
Hotel very convenient and good standard. Staff very helpful. Room was fine just the bathroom very dated..overall good stay
Overnattede 1 nat i januar 2024
Svar fra GM den 9. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Kirsty

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Amazing hotel. Great sized room, lovely facilities, some amazing little touches. Staff were very helpful and friendly. Have already booked to stay again.
Overnattede 1 nat i januar 2024
Svar fra GM den 9. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra GM den 9. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Marie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was amazing. The hotel was outstanding The Amenities in house fantastic. Will be staying again definitely. Breakfast was fabulous.
Overnattede 2 nætter i december 2023
Svar fra GM den 3. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

jessica

Overnattede 1 nat i december 2023
Svar fra GM den 3. jan. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 Fremragende

Anthony

Overnattede 1 nat i december 2023
Svar fra GM den 3. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

grahame

Overnattede 2 nætter i december 2023
Svar fra GM den 21. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

4/10 Dårligt

Harry

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Be aware of this hotels games.
Stayed here over Christmas from the 24th to the 27th 1st night went down to the bar for a single whisky this came to £12 came down Later for single whisky and a pint came to £12.01 so watch for this, my booking was also with breakfast which i had everyday except from the last day as they said i wasnt on the breakfast list knowing fine well i was, they were just wanting more money, my dad stayed over on the 25th to the 27th his room was 231 and ceiling in bathroom half falling down plus they tried the breakfast trick with him too. Saying he wasnt on the list even though he payed extra to get breakfast.
Overnattede 3 nætter i december 2023
Svar fra GM den 30. dec. 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 Udmærket

Jennifer

Overnattede 2 nætter i december 2023
Svar fra Gm den 30. dec. 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Udmærket

Wayne

Overnattede 2 nætter i december 2023
Svar fra GM den 31. jan. 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

2/10 Forfærdeligt

David

Over busy and very noisy. You could have told us when we booked!
Overnattede 1 nat i december 2023
Svar fra GM den 23. dec. 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 Udmærket

nick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra GM den 23. dec. 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Fremragende

Alban

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Another great stay
Brilliant staff
Overnattede 3 nætter i december 2023
Svar fra GM den 23. dec. 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Udmærket

Andrew

Synes godt om: Service og personale
Overnattede 1 nat i oktober 2023
Svar fra GM den 23. dec. 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

James

Rejste i en gruppe
There were footprints on the floor in the bathroom some of the lights didn’t work there was black lines in the water jug of the nespresso machine no bottle opener for the drinks in the mini fridge and no soap dispenser at bath level just next to the sink and high level showe
Overnattede 1 nat i december 2023
Svar fra GM den 8. dec. 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

2/10 Forfærdeligt

Lee

Overnattede 1 nat i december 2023
Svar fra GM den 8. dec. 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 Fremragende

Morne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very happy with stay. Will come again.
Overnattede 1 nat i november 2023
Svar fra GM den 5. dec. 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Udmærket

S

Overnattede 1 nat i december 2023
Svar fra GM den 5. dec. 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager