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Anmeldelser af Malmaison Liverpool

4 out of 5
Malmaison Liverpool
7 William Jessop Way, Liverpool, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 614 af i alt 1007 anmeldelser" "
Bedømmelse på 8 − Udmærket. 229 af i alt 1007 anmeldelser" "
Bedømmelse på 6 − Okay. 106 af i alt 1007 anmeldelser" "
Bedømmelse på 4 − Dårligt. 39 af i alt 1007 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 19 af i alt 1007 anmeldelser" "

9,0/10

Rengøring

9,2/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Dorte

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Go there, you will not regret it.
It was a wonderfull hotel, the staff was very friendly and the breakfast faboulos.
Overnattede 6 nætter i juli 2022
Svar fra Love Mal x den 27. jul. 2022
Hi Dorte! Thanks so much for your review. We are so glad that you enjoyed your stay and we hope to see you again soon.

8/10 Udmærket

Claus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2021

10/10 Fremragende

Katie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fire alarm went off twice in middle of night 😔
Overnattede 1 nat i maj 2024
Svar fra Love Mal xx den 26. maj 2024
Dear Katie,Thank you for leaving your feedback from your recent stay. We apologise regarding the issue with the fire alarm and hope that this does not affect your decision to visit us again in the future.

10/10 Fremragende

Jon

Big room great location at the waterfront
Overnattede 1 nat i maj 2024
Svar fra Love Mal xx den 25. maj 2024
Dear Jon,Thank you for taking the time to leave your score and feedback from your recent stay. We are pleased to see you enjoyed your stay and we hope to welcome you back in the future.

10/10 Fremragende

Nichola

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was excellent. Very clean, comfortable, friendly staff. Will definitely be staying here again.
Overnattede 1 nat i maj 2024
Svar fra Love Mal xx den 19. maj 2024
Dear Nichola,Thank you for leaving such a positive review and score from your recent stay. We hope to welcome you back in the future.

4/10 Dårligt

Sarah

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
On first glance hotel was lovely however Air conditioning didn't work properly and room was baking hot both nights. Staff on reception disinterested. No instructions in room for TV and took forever to get it to pair with phone. On the whole not impressed and wouldn't go back
Overnattede 3 nætter i maj 2024
Svar fra Love Mal xx den 13. maj 2024
Dear Sarah,Thank you for taking the time to leave your feedback from your recent stay. I want to apologise if you did not feel impressed during your stay and would hope to see again to have your mind changed. We have passed the information onto the relevant departments so they aware.

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stop being pretentious and serve pints in the bar and not damned “schooners”. I don’t want a “schooner” I want a pint. Why management dictates this I have no idea. I would have stayed here many more times over the past years because of this. Otherwise excellent. Great breakfast nice room, good location. Would have been 5 stars but for this bit of management dictated nonsense.
Overnattede 1 nat i maj 2024
Svar fra Love Mal xx den 13. maj 2024
Dear Michael,Thank you for leaving your honest feedback on your recent stay. I want to ensure you this is not a management decision, but a company one and they are known to be in all of our hotels in the country. We have however passed your feedback onto to the relevant department and we hope to see you again in the future.

6/10 Okay

Andrew

Forretningsrejsende
Synes godt om: Rengøring, faciliteter
The hotel is quite nice, and rooms are ok. I’ve never stayed in a Malmaison before, but to be honest I expected it to be a bit more luxurious than it was. It’s clean, and generally nice, but although the decor is stylish, it lacks the attention to detail of higher end hotels e.g. there’s no water in the rooms, there’s no minibar (you can get drinks from vending machine in the lobby), they don’t have any body lotion in the rooms, when I tried to call reception (about a problem with the room not about the lack of body lotion!) it just rang and rang and no one answered, there was no room service menu, just a piece of paper with a QR code link for the menu, which didn’t work, so in the end I just popped to the supermarket on the corner and grabbed a sandwich. I’m going to be honest that I also got the explicit feeling from the reception team that they were treating me as a ‘cheap’ guest because I booked through Expedia. Sure, I got a good deal, but when I booked there were plenty of other hotels for the same price, and next time I’ll try one of the others. Summary, it’s stylish, clean, and reasonably handy for the conference centre/ACC (although there are other that are a lot closer) - so if you booked before reading, don’t despair it’s totally fine. If you’re reading this before booking, I would probably choose somewhere else next time.
Overnattede 2 nætter i april 2024
Svar fra Love Mal xx den 5. maj 2024
Dear Andrew,We appreciate your feedback and would like to thank you for letting me know regarding your recent experience. We have passed your feedback onto management and ensure you that we do not treat our guests as anything but well respected with however they book. We do hope you hope to visit us again in the future.

10/10 Fremragende

Ian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fun hotel. Very well located. Would go back.
Overnattede 2 nætter i april 2024
Svar fra Love Mal xx den 2. maj 2024
Dear Ian,Thank you for your review – we are so glad to hear you enjoyed your stay.We look forward to seeing you again soon!

10/10 Fremragende

Craig

Overnattede 2 nætter i april 2024
Svar fra Love Mal xx den 20. maj 2024
Dear Craig,Thank you for leaving your high score from your recent stay at Malmaison Liverpool. We hope to welcome you back in the future.

2/10 Forfærdeligt

Beth

Overnattede 1 nat i april 2024
Svar fra Love Mal xx den 24. maj 2024
Dear Beth,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!

4/10 Dårligt

Dianne

Forretningsrejsende
Synes ikke om: Rengøring, service og personale
Breakfast never showed up, they admitted they had forgotten to deliver it. I expected better and had already paid for it
Overnattede 1 nat i april 2024
Svar fra Love Mal xx den 29. apr. 2024
Dear Dianne,We would like to apologise again for the inconvenience caused. As explained we have refunded you the difference and apologise for this.

6/10 Okay

Margaret

Synes godt om: Rengøring
Nothing really unique. It was a typical city centre hotel. Air conditioning and no fresh air or openable windows. The food was too expensive so can't rate it as didn’t try it. The bed was comfortable and the ensuite had both a lovely bath and a walk in shower so the facilities were comfortable. The decor is pretty gloomy with lots of black and grey
Overnattede 2 nætter i april 2024
Svar fra Love Mal xx den 28. apr. 2024
Dear Margaret,As we are a city hotel and a high rise building, none of our windows will open due to health and safety as they are floor to ceiling windows. For our decor, the rooms are designed to fit our brand in a unique way. We are sorry to hear that you did not find the rooms to your liking and would like to thank you for your feedback.

10/10 Fremragende

Kirsty, Basingstoke

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I had a really wonderful stay here. Everyone that i spoke to was friendly and helpful, the food was excellent and i had a fab nights sleep - cannot fault this hotel and i will be coming back
Overnattede 1 nat i april 2024
Svar fra Mal Team x den 24. apr. 2024
Dear Kirsty, thank you for taking the time to leave your feedback from your recent stay. We are pleased that you enjoyed your stay and we hope to welcome you back in the future.

10/10 Fremragende

Reece

Overnattede 1 nat i april 2024
Svar fra Mal Team xx den 12. maj 2024
Dear Reece, Thank you for taking the time to leave your score from your recent stay. We appriecate your honest score and hope to welcome you back in the future. Love,

10/10 Fremragende

Nathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really nice hotel, friendly staff excellent breakfast
Overnattede 1 nat i april 2024
Svar fra Love Mal xx den 21. apr. 2024
Dear Nathan,Thank you for your amazing review from your recent stay at Malmaison Liverpool. We are so pleased that you enjoyed your stay!

8/10 Udmærket

Neil

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Love Mal xx den 16. apr. 2024
Dear Neil,Thank you for taking the time to leave your score. We hope to welcome you back in the future.

8/10 Udmærket

Louisa Jane, Leyland

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Love Mal xx den 8. apr. 2024
Dear Louisa Jane,Thank you for taking the time to leave your score from your recent stay. We appreciate your feedback and we hope to welcome you back in the future.

6/10 Okay

Lynne

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra Love Mal xx den 5. apr. 2024
Dear Lynne,Thank you for leaving your score. We appreciate all scores to improve our ways. We do hope to see you again in the future.

8/10 Udmærket

Emma

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nothing specific to add
Overnattede 1 nat i april 2024
Svar fra Love Mal xx den 3. apr. 2024
Dear Emma,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!Kindest Regards,

6/10 Okay

Dermot

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Great location bar area and reception. Shame no Guinness in bar - which seemed strange as you must have quite a few Irish stay. Rooms furniture holding safe looked distressed - no complementary bottle of water which was not in keeping with other 4/5 star hotels
Overnattede 3 nætter i marts 2024
Svar fra Love Mal xx den 2. apr. 2024
Dear Dermot,Thank you for leaving your feedback from your stay. As we are a chain hotel, unfortunately we have to stock the correct items as all the other chains. Our standard rooms do not come with water, as stated in the club rooms. We do apologies if you did not find this to be a 4* stay, however we can confirm we are.

10/10 Fremragende

Besa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr edel
Overnattede 1 nat i marts 2024
Svar fra Love Mal xx den 4. apr. 2024
Dear Besa,Thank you for taking the time to leave your score from your recent stay. We appreciate your time and we hope to welcome you back in the future.

10/10 Fremragende

hannah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Love Mal xx den 29. mar. 2024
Dear Hannah,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!Kindest Regards,

10/10 Fremragende

Andrew

Overnattede 1 nat i januar 2024
Svar fra Love Mal xx den 29. mar. 2024
Dear Andrew,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!Kindest Regards,

8/10 Udmærket

Emily

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel. Shame about the water view, it was more a view the car park with a slight view of the water. The downstairs bar has lovely atmosphere but it was very busy due to a wedding party. Decor in the downstairs area is beautiful and looks very classy. I was a little disappointed with the upgrade as the bed ended up being a double instead of a king size, which seems odd for an upgraded room.
Overnattede 1 nat i marts 2024
Svar fra Love Mal xx den 29. mar. 2024
Dear Emily,Thank you for your review – we are sorry to hear that you were not satisfied with your stay. We will pass your feedback on to the relevant departments. If you wish to discuss your experience further, please do not hesitate to contact us via email.We hope to see you again in the future.

8/10 Udmærket

Barrie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I didn’t like the hair drier an the tv but was ok!
Overnattede 2 nætter i marts 2024
Svar fra Love Mal xx den 24. mar. 2024
Dear Barrie,Apologies if you did not like our hair drier or TV. We do hope this does not affect you from visiting us again in the future.

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy 20 minute walk to shopping and dining at Royal Albert Dock. Restaurant in hotel is good for dinner. No breakfast available and that would be nice. Hotel bar is quaint and bright with great service. The restaurant is nice but the server was not the greatest. Didn’t understand what a gin and tonic with lime was. Otherwise great place!
Overnattede 2 nætter i marts 2024
Svar fra Love Mal xx den 19. mar. 2024
Dear James,Thank you for taking the time to leave your feedback from your recent stay. We offer breakfast for all of our guests at specific times so we hope to welcome you back in the future.

6/10 Okay

Stuart

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 17. mar. 2024
Dear Stuart,We appreciate your score and apologise for any inconvience.

8/10 Udmærket

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, nice room.
Overnattede 1 nat i marts 2024
Svar fra Reception den 12. mar. 2024
Hi Stephen, Thank you for rating us! We appreciate your feedback and we are happy to see you enjoyed your stay! Love Mal x

10/10 Fremragende

Phillip

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Reception den 13. mar. 2024
Hi Phillip, Thanks for rating us an amazing 5/5! We hope to welcome you back soon. Love Mal x

10/10 Fremragende

lauren

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
we stayed here for one night , the hotel was even nicer than we expected on arrival and the lady on reception thar checked us in and out was so lovely. Room was spacious and clean, modern and all round well presented.
Overnattede 1 nat i marts 2024
Svar fra Love Mal xx den 2. mar. 2024
Dear Lauren,Thank you for taking the time to leave your feedback from your recent stay at Malmaison Liverpool. We are pleased that you enjoyed your stay and we hope to welcome you back.

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Love Mal xx den 2. mar. 2024
Dear Rebecca,Thank you for leaving your 5 star mark on your recent stay at Malmaison Liverpool. We hope to welcome you back in the future.

10/10 Fremragende

Toria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful location on the waterfront clean room comfy bed great shower an a tub big enough for a swim
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 27. feb. 2024
Dear Toria,Thank you for leaving such a lovely review from your recent stay at Malmaison Liverpool. We are so pleased that you enjoyed your stay and we hope to welcome you back in the future.

10/10 Fremragende

TONI

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 25. feb. 2024
Dear Toni,Thank you for your score. We hope to welcome you back in the future.

8/10 Udmærket

Raj

Overnattede 2 nætter i februar 2024
Svar fra Love Mal xx den 20. mar. 2024
Dear Raj,Thank you for leaving such a positive review from your recent stay. We are pleased that you enjoyed your stay and we hope to welcome you back in the future.

8/10 Udmærket

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 21. feb. 2024
Dear Mark,Thank you for your score from your recent stay. We are pleased that you enjoyed your stay. We hope to welcome you back in the future.

10/10 Fremragende

Elena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 19. feb. 2024
Dear Elena,Thank you for leaving your score from your recent stay. We hope to welcome you back in the future.

10/10 Fremragende

Ron

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 19. feb. 2024
Dear Ron,Thank you for leaving your score from your recent stay. We hope to welcome you back in the future.

8/10 Udmærket

Clare

Rejste med partner
Synes godt om: Service og personale
Brilliant but girls if you need to do your makeup you need to bring your own light and mirror …
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 19. feb. 2024
Dear Clare,Thank you for taking the time for leaving your feedback. We appreciate your honest feedback and will pass this onto the relevant department. We hope to welcome you back in the future.

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 16. feb. 2024
Dear Richard,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!Kindest Regards,

10/10 Fremragende

Stacey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 16. feb. 2024
Dear Stacey,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!Kindest Regards,

6/10 Okay

Abigail

Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 14. feb. 2024
Dear Abigail,Thank you for leaving your score. We hope to welcome you back in the future.

10/10 Fremragende

Lee

Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 20. mar. 2024
Dear Lee,Thank you for taking the time to leave your score from your recent stay. We hope to welcome you back in the future.

10/10 Fremragende

Timothy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice location Great staff Many thanks.
Overnattede 2 nætter i februar 2024
Svar fra Love Mal xx den 14. feb. 2024
Dear Timothy,Thank you for taking the time to leave your feedback and score from your recent stay at Malmaison Liverpool. We hope to see you again in the future.

8/10 Udmærket

Timothy

Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 7. feb. 2024
Dear Timothy,Thank you for leaving your review from your recent stay at Malmaison Liverpool. We are pleased that you enjoyed your stay.

10/10 Fremragende

Emma

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Incredible hotel, highly recommend
Amazing stay, this will be my go to whenever I visit Liverpool. Lovely large comfortable room, breakfast was incredible and the service was outstanding!! Great location in the docks too close to the centre.
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 7. feb. 2024
Dear Emma,Thank you for leaving your review from your recent stay at Malmaison Liverpool. We are pleased that you enjoyed your stay.

10/10 Fremragende

mark

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff and comfortable room
Overnattede 1 nat i januar 2024
Svar fra Love Mal xx den 4. feb. 2024
Dear Mark,Thank you for leaving your feedback and score from your recent stay. We hope to welcome you back in the future.

6/10 Okay

Kurt

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Didn't appreciate the fire alarm going off twice apparently the system is joined to apartments on the top floor which seems according to staff to regularly happen
Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 4. feb. 2024
Dear Kurt,Thank you for your honest feedback. Unfortunately, due to fire alarm's going off, this is out of our control as the alarm is there for your safety. We apologise it disturbed you however please remember, this is in line for your safety.

10/10 Fremragende

G

Overnattede 1 nat i februar 2024
Svar fra Love Mal xx den 4. feb. 2024
Dear Graeme,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!

10/10 Fremragende

GARY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Love Mal xx den 4. feb. 2024
Dear Gary,Thank you for leaving your score from your recent stay. We hope to welcome you back in the future.