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Anmeldelser af Crowne Plaza Liverpool City Centre, an IHG Hotel

4 out of 5
Crowne Plaza Liverpool City Centre, an IHG Hotel
2 St. Nicholas Place, Liverpool, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 659 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 242 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 49 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 25 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 25 af i alt 1000 anmeldelser" "

9,4/10

Rengøring

9,4/10

Service og personale

9,0/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Martin

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Guest Relations den 24. dec. 2023
Dear Martin, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I am sorry to see that your stay was less than satisfactory. I do hope you return in the near future.

10/10 Fremragende

Kim

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2023
Svar fra Guest Relations den 14. apr. 2023
Dear Kim, Thank you for taking the time to review your stay at Crowne Plaza Liverpool 10/10.I do hope you return in the near future.

2/10 Forfærdeligt

Nasih

Rejste i en gruppe
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bad reception , problems with check in and check out. No Nice reception. Sauna not working
Overnattede 1 nat i juni 2022

10/10 Fremragende

Dorte

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2019

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel med super beliggenhed.
Lækkert hotel, fortrinlig service, rigtig god beliggenhed ned til floden og i gå-afstand til centrum. Helt perfekt til en fodboldweekend i Liverpool :). Intet at sætte en finger på. Nå, ja og udsigten til de to Liverbirds og over floden gjorde da heller ikke opholdet ringere.
Overnattede 2 nætter i april 2019

6/10 Okay

Gillian

Rejste med partner
Synes godt om: Rengøring, faciliteter
No smile or welcoming words from the young lady receptionist. Late lunch in the lounge area was pleasant but two young men, one sprawled out on the settee, were attended to by another young lady member of your staff, who obviously knew him well, for the whole time we were there. She was on duty so not really a professional front for the hotel! Room was chilly but couldn’t get the air con to work. Maintenance finally managed to get a flow of warmish air having removed ceiling tiles to check. Bath would not run hot in the morning and took 20 mins to fill using the shower head as it would not switch off but was running hot! After some fiddling we did manage to get the main tap flow working independently but not the calm morning experience I was looking forward to. Excellent breakfast, generous booking in/out times and easy parking.
Overnattede 1 nat i maj 2024
Svar fra Guest Relations den 26. maj 2024
Dear Gillian, Thank you taking the time to review your stay at Crowne Plaza Liverpool. I will be sure to share your comments with the team to look into.

10/10 Fremragende

Oliver

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, excellent facilities. Will definitely use again on my next visit to the city.
Overnattede 3 nætter i maj 2024
Svar fra Guest Relations den 26. maj 2024
Dear Oliver, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future. Please contact me if I can be of any further assistance. Kindest regards,

10/10 Fremragende

Caroline

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the breakfast, the staff, the location. The pool was great, but could do with a little more cleaning around the side. It was a lovely facility to have, please clean a little more though!
Overnattede 2 nætter i maj 2024
Svar fra Guest Relations den 21. maj 2024
Dear Caroline, Many thanks for taking the time to review your stay a 5/5 at Crowne Plaza Liverpool. I will share your comments with the Harbour club team. I hope you return in the near future. Kindest regards,

10/10 Fremragende

Frank

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, lovely service great food
Overnattede 1 nat i april 2024
Svar fra Johanna & CP team den 23. apr. 2024
Hello FrankWe really appreciate your feedback & the time you have spent to post your reviewThank you!Hope to see you again soon

10/10 Fremragende

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Safe and secure. Great location on the level.
Overnattede 1 nat i april 2024
Svar fra Johanna & CP team den 23. apr. 2024
Hello KevinThank you for your feedback.I agree the hotel is such a lovely location, thank you for recognising that.See you again soon

10/10 Fremragende

Shaun

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, central to everything and right on the waterfront. Great staff, will definitely return
Overnattede 1 nat i april 2024
Svar fra Johanna & CP team den 23. apr. 2024
Thank you ShaunPleased to read your comments about the staff, it is much appreciated & motivational.Hope to see you again

10/10 Fremragende

Dawn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A very comfortable and convenient hotel to explore Liverpool. The food was very good and the staff were friendly and efficient.
Overnattede 3 nætter i april 2024
Svar fra Guest Relations den 19. apr. 2024
Dear Dawn, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future

10/10 Fremragende

Andrew

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay at the Crowne Plaza - really friendly and attentive staff, great location for getting around Liverpool. Would recommend and stay again.
Overnattede 2 nætter i april 2024
Svar fra Guest Relations den 16. apr. 2024
Dear Andrew, Many thanks for taking the time to review your stay 5/5. I am delighted to see you had such a great time and I hope to welcome you back in the future.

10/10 Fremragende

Alan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient for the City. Good parking. Lovely waterfront situation.
Overnattede 2 nætter i april 2024
Svar fra Guest Relations den 16. apr. 2024
Dear Alan, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Fremragende

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Guest Relations den 16. apr. 2024
Dear Laura, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

2/10 Forfærdeligt

Jacob

Had no running pressure in the bathroom with water for showering and barfing air-conditioning, making bad noise all night reported this to reception and was told they’re going to look into it but had no maintenance to look into it when reported next morning mentioned it and the same lady spoke to yesterday, wasn’t there
Overnattede 1 nat i april 2024
Svar fra Guest Relations den 11. apr. 2024
Dear Jacob, We appreciate you choosing Crowne Plaza Liverpool for your travel needs. I'm sorry for the issues you encountered during your visit. Reviews such as this go a long way in identifying areas where we can improve.I do hope to welcome you back in the future.

10/10 Fremragende

Jordan

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Guest Relations den 11. apr. 2024
Dear Jordan, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Fremragende

Heather

Rejste med partner
Synes godt om: Faciliteter
Extremely well organised hotel. All of the staff were very polite and helpful.
Overnattede 3 nætter i april 2024
Svar fra Guest Relations den 6. apr. 2024
Dear Heather, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I am delighted to see you enjoyed your stay with us. I do hope to welcome you back in the near future.

8/10 Udmærket

Lorie

Synes godt om: Rengøring
Clean spacious rooms right on the waterfront. 10 min walk along the waterfront to museums & historic buildings. 5 min walk to city centre with more historic buildings and many restaurants. Fantastic gym: high quality cardio machines and weigh rack, large warm pool. Deducting one star because the in-room coffee is horrid instant and there’s no coffee machine in the lobby or coffee shop nearby.
Overnattede 3 nætter i marts 2024
Svar fra Guest Relations den 6. apr. 2024
Dear Lorie, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I am happy to see that you enjoyed your stay with us. I do hope to welcome you back in the near future.

8/10 Udmærket

Mina

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Staff were very courteous
Overnattede 2 nætter i marts 2024
Svar fra Guest Relations den 6. apr. 2024
Dear Mina, Many thanks for your 4/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Fremragende

Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There is nothing not to like about this hotel. Value for money. convenient to everything in Liverpool. Lovely staff. Room clean with lots of extras. I would recommend this hotel.
Overnattede 2 nætter i marts 2024
Svar fra Guest Relations den 27. mar. 2024
Dear Linda, Thank you so much for your review of our hotel Crowne Plaza Liverpool. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Forfærdeligt

Rhian

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Guest Relations den 27. mar. 2024
Thank you for taking the time to review your stay. I do wish we could of resolved any issue you may of had during your stay.

6/10 Okay

Mathieu

Synes godt om: Rengøring, service og personale
TV equipment are hold No smart TV and poor internet connection check-in at 3 pm a bit late. You can get a late check out by sign-in to IHG however staff not inform you about it. Only get information about breakfast, no information about pool or gym.
Overnattede 1 nat i marts 2024
Svar fra Guest Relations den 27. mar. 2024
Dear Mathieu, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain the good, and improve any negative standards of service and care. Please accept my sincere apologies if your stay was less than satisfactory. I do hope you return in the future,

10/10 Fremragende

Sanjay

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All loveley
Overnattede 1 nat i marts 2024
Svar fra Guest Relations den 27. mar. 2024
Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Fremragende

Amber

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff
Overnattede 1 nat i marts 2024
Svar fra Guest Relations den 17. mar. 2024
Dear Amber,Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future

2/10 Forfærdeligt

Sharon

Rejste med familie
Booked through Expedia but they wouldn’t allow me to change reservation due to me arriving a day later
Overnattede 2 nætter i marts 2024
Svar fra Guest Relations den 14. mar. 2024
Dear Sharon, Thank you for your feedback. We do hope you return in the future.

10/10 Fremragende

Alison

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
O
Overnattede 1 nat i marts 2024
Svar fra Guest Relations den 14. mar. 2024
Dear Alison, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 Fremragende

Steven

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location on the waterfront , great helpful staff and everything went very smoothly
Overnattede 2 nætter i februar 2024
Svar fra Guest Relations den 6. mar. 2024
Dear Steven, Thank you for takin the time to review your stay at Crowne Plaza Liverpool. Delighted to see that you had a wonderful stay and I hope to welcome you back in the near future.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel in good location near to the Albert Dock. Rooms were very clean and spacious and good selection of food at breakfast. Our only disappointment was the pool. This was the main reason we chose this hotel and whilst I understand the gym and pool are open to non- guests, there were lots of older people “swimming” who made the children feel as though they were a bit of an inconvenience!! The ladies changing rooms are being refurbished so a temporary room was in service which was actually like an old storage room and not fit for purpose. Also the pool area was very dated and the tiles were quite unclean in places. I think the whole area could do with being updated or at least deep cleaned.
Overnattede 2 nætter i februar 2024
Svar fra Guest Relations den 25. feb. 2024
Thank you for your review of Crowne Plaza Liverpool. I sincerely apologise for any inconvenience caused by the refurbishment of the ladies changing rooms.I do hope you return in the near future.

10/10 Fremragende

Ryan

Rejste med familie, Rejste i en gruppe
Synes godt om: Faciliteter
Amazing
Overnattede 1 nat i februar 2024
Svar fra Guest Relations den 25. feb. 2024
Dear Ryan, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Fremragende

Ronak

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Guest Relations den 6. mar. 2024
Dear Ronak, Thank you for your wonderful 10/10 review of Crowne Plaza Liverpool. We do hope you return in the near future.

10/10 Fremragende

Scott

Overnattede 1 nat i februar 2024
Svar fra Guest Relations den 25. feb. 2024
Dear Scott, Thank you for your 10/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Fremragende

Ellen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Guest Relations den 25. feb. 2024
Dear Ellen, Thank you for your 10/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Fremragende

Mark Richard

Overnattede 2 nætter i februar 2024
Svar fra Guest Relations den 22. mar. 2024
Dear Mark Richard, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 Fremragende

spencer

Overnattede 1 nat i februar 2024
Svar fra Guest Relations den 22. mar. 2024
Dear Spencer, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

8/10 Udmærket

Lucy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The staff were amazing so helpful and accommodating and the pool area is lovely. The only thing I would improve is soundproofing the rooms a bit better from the corridor/outside.
Overnattede 2 nætter i februar 2024
Svar fra Guest Relations den 19. feb. 2024
Dear Lucy, Thank you so much for taking the time to write such a lovely review about the Hotel Crowne Plaza Liverpool and team.It means so much to us all that that you chose our hotel and enjoyed your stay with us. Please return soon!!

10/10 Fremragende

Roxanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Lovely hotel. Great location, in walking distance to most of central Liverpool. The room was comfortable and a good size, the staff were friendly and the facilities were excellent. I'd go back.
Overnattede 1 nat i februar 2024
Svar fra Guest Relations den 18. feb. 2024
Dear Roxanne, Thank you for your wonderful review of Crowne Plaza Liverpool and the team. We are delighted to see you enjoyed your stay, and I do hope to welcome you back in the future.

10/10 Fremragende

Mary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Guest Relations den 17. feb. 2024
Dear Mary, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Fremragende

Sian

Overnattede 1 nat i februar 2024
Svar fra Guest Relations den 17. feb. 2024
Dear Sian, Thank you for your 10/10 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Fremragende

Carwyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Guest Relations den 18. feb. 2024
Dear Carwyn. Thank you for your 10/10 review of Crowne Plaza Liverpool. I do hope you return in the near future.

2/10 Forfærdeligt

VICTORIA

Overnattede 1 nat i februar 2024
Svar fra Guest Relations den 17. feb. 2024
Dear Victoria, Thank you for your review of Crowne Plaza Liverpool. I am sorry to see that you scored us 2/10 I do wish we would of had the opportunity to resolve any issues while you were here.

10/10 Fremragende

john

Overnattede 2 nætter i februar 2024
Svar fra Guest Relations den 22. mar. 2024
Dear John, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 Fremragende

Peter

Liverpool sightseeing
Excellent trip to Liverpool. The hotel had everything we needed and the location was perfect.
Overnattede 2 nætter i januar 2024
Svar fra Guest Relations den 1. feb. 2024
Many thanks for your 10/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Fremragende

Robin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Guest Relations den 25. jan. 2024
Dear Robin, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Fremragende

Ashley

Rejste med partner
Synes godt om: Faciliteter
Overnattede 1 nat i januar 2024
Svar fra Guest Relations den 25. jan. 2024
Dear AshleyThank you for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

8/10 Udmærket

Louise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Guest Relations den 25. jan. 2024
Dear Louise, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Fremragende

Natalie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic
Stayed for 3 nights for my daughter’s 10th birthday. We went swimming every day and she loved this. Restaurant food was decent. Parking was £54 for the duration. I found this a bit expensive. Lovely staff. The 24hr room service menu was limited but ideal for a midnight snack & considering the birthday girl only wanted skin on fries and a choc brownie it was perfect for her. Immaculate place. Deffo recommend. WiFi is the best I’ve ever used. My daughter’s favourite place so far. Will return for sure x
Overnattede 3 nætter i januar 2024
Svar fra Guest Relations den 25. jan. 2024
Dear Natalie, I do hope your daughter had a very happy birthday !!!! I am delighted to see that you had an enjoyable stay with us at Crowne Plaza Liverpool. Please return in the future.

10/10 Fremragende

Samantha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Central loca,close to shops,bars and the docks
Overnattede 1 nat i januar 2024
Svar fra Guest Relations den 25. jan. 2024
Dear Samantha, Delighted to see that you rated your stay at Crowne Plaza Liverpool 5/5. I look forward to welcoming you back in the future.

8/10 Udmærket

Paula Q

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A localização é perfeita. O hotel é ótimo, bem confortável. Camas boas, bom banheiro. Ótimo café da manhã e restaurante. Escolheríamos esse hotel novamente. Somente 2 pontos negativos: a piscina só pode ser utilizada por crianças até as 18h. Isso não foi legal porque ficamos poucos dias e era a hora ideal, em que voltávamos para o hotel cansados e a piscina seria uma ótima opção de descanso. A limpeza do quarto também deixou a desejar. A cortina estava cheia de poeira visível ao olhar.
Overnattede 2 nætter i december 2023
Svar fra Guest Relations den 1. feb. 2024
Many thanks for your 8/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.