Udendørsområde

Anmeldelser af Tivoli Oriente Lisboa Hotel

4 out of 5
Tivoli Oriente Lisboa Hotel
Av. D. João II, n.º 27, Parque das Nações, Lisbon

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 680 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 227 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 61 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 13 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 19 af i alt 1000 anmeldelser" "

9,4/10

Rengøring

9,4/10

Service og personale

9,2/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

6/10 Okay

Hans

Overnattede 1 nat i august 2023
Svar fra Vitor Matias den 31. aug. 2023
Dear Hans,Thank you for your review of your recent stay at Tivoli Oriente. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We are glad that we were able to provide you a good stay. We are sorry for any inconveniences you might have experienced. I trust we will have the opportunity to welcome you back to our hotel soon. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Nissim

Overnattede 1 nat i december 2022
Svar fra Vitor Matias den 2. jan. 2023
Dear Guest,Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserve of your loyalty.Looking forward to welcoming you back to the Tivoli Oriente Hotel.Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel and friendly staff
Very nice hotel, friendly staff, nice area. Not my last visit at your hotel. Nice town and country, and good food.
Overnattede 1 nat i juli 2022

8/10 Udmærket

Poul-Erik

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i april 2022
Svar fra Vitor Matias den 19. apr. 2022
Dear Guest, Thank you for sharing your recent stay experience at Tivoli Oriente. We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward! Looking forward to welcome you again to provide you another pleasant experience. Best regards, Vitor Matias General Manager Hotel Tivoli Oriente

10/10 Fremragende

PETER

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2022
Svar fra Vitor Matias den 24. feb. 2022
Dear Guest, Thank you for sharing your recent stay experience at Tivoli Oriente. We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward! Looking forward to welcome you again to provide you another pleasant experience. Best regards, Vitor Matias General Manager Hotel Tivoli Oriente

8/10 Udmærket

Søren Harris

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flot udsigt fra deres Skybar
Overnattede 2 nætter i november 2021
Svar fra Vitor Matias - GM den 9. nov. 2021
Dear Guest, Thank you for sharing your recent stay experience at Tivoli Oriente. We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward! Looking forward to welcome you again to provide you another pleasant experience. Best regards, Vitor Matias General Manager Hotel Tivoli Oriente

6/10 Okay

søren

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
Not coming back
The room has dirty floors, the toilet was dirty inside
Overnattede 1 nat i juli 2021

8/10 Udmærket

Søren Harris

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2020
Svar fra Vitor Matias den 29. okt. 2020
Dear guest, Thank you for your review. We hope to see you again soon. Best regards, Vitor Matias General Manager Hotel Tivoli Oriente

10/10 Fremragende

Fernando

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great area and property
Overnattede 1 nat i maj 2024

10/10 Fremragende

Valdemar, Diemen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing rooftop!
Overnattede 1 nat i maj 2024

10/10 Fremragende

Catherine

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I only stayed one night…was in town for Taylor Swift concert…the staff was friendly and helpful with directions to get me to concert quickly…bed was very comfy and room was clean…could use better lighting in bathroom…good location
Overnattede 1 nat i maj 2024

10/10 Fremragende

Mike

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

4/10 Dårligt

JURACI

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The carpet and sofa had several stains. The doors had a puffy appearance at the edges. On the second night we were there we didn't take a shower because the water in the shower simply didn't heat up! I was very dissatisfied and disappointed. Not worth the daily rate!!!
Overnattede 2 nætter i maj 2024

10/10 Fremragende

jamal

Clean hôtel , wonderful staff, thanks for hosting us
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Pedro

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place
Overnattede 1 nat i maj 2024
Svar fra Vitor Matias den 21. maj 2024
Dear Pedro,Thank you for sharing your recent stay experience at Tivoli Oriente. We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward! Looking forward to welcome you again to provide you another pleasant experience. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Gail

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel. Very friendly service. Fast elevators. Loved the area
Overnattede 2 nætter i maj 2024
Svar fra Vitor Matias den 15. maj 2024
Dear Gail,Thank you for sharing your recent stay experience at Tivoli Oriente. It is rewarding to receive such a marvelous review! We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! We are pleased that you particularly appreciate our location and service! Looking forward to welcoming you again to provide you another pleasant experience.Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Jose

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is great but carpet in hall ways needs to be updated. Room are clean and service is very good. Great price for this hotel.
Overnattede 1 nat i maj 2024
Svar fra Vitor Matias den 14. maj 2024
Dear José,Thank you very much for your candid review of your recent stay at our Hotel. We are glad that we were able to provide you a good stay. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We will take your comments into consideration to improve our services. Looking forward to welcoming you again on your next trip to Lisbon.Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Rodney

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great views from our room, excellent rooftop bar and views. Fantastic staff and great position for railway metro and buses also just opposite a fantastic shopping mall and restaurant and best of all just a 5 minute uber ride to the airport. Excellent all round. Highly recommend this hotel *****
Overnattede 3 nætter i maj 2024
Svar fra Vitor Matias den 14. maj 2024
Dear Rodney,Thank you very much for choosing Hotel Tivoli Oriente and for taking the time to write such a nice review about your experience. The team of Hotel Tivoli Oriente is committed to promote and provide enjoyable and memorable stays. We are delighted to see that our team made the difference during your stay. It is very rewarding to realize how well you felt in our company.Thank you very much for all your compliments and recommendation! We will be very happy to receive you once again at Tivoli Oriente.Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Anibal G

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Vitor Matias den 14. maj 2024
Dear Anibal G,Thank you very much for your candid review of your recent stay at Tivoli Oriente. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We are glad that we were able to provide you a good stay. I trust we will have the opportunity to welcome you back to our hotel soon. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Paulo Cesar, Manaus

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente Atendimento de excelência
Overnattede 2 nætter i marts 2024
Svar fra Vitor Matias den 14. maj 2024
Estimado Paulo Cesar, Gostaríamos de agradecer a sua preferência pelo Tivoli Oriente e o tempo despendido a avaliar os nossos serviços. Ficamos muito satisfeitos com a pontuação atribuída, uma vez que conseguimos superar as suas expectativas e proporcionar-lhe um serviço de excelência! A sua satisfação é a nossa maior recompensa, garantimos-lhe que os seus elogios serão partilhados com toda a equipa. Esperamos voltar a recebê-lo na sua próxima estadia em Lisboa. Com os melhores cumprimentos, Vitor MatiasDiretor Geral Hotel Tivoli Oriente

8/10 Udmærket

Joanilson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i maj 2024
Svar fra Vitor Matias den 14. maj 2024
Dear Joanilson,Thank you very much for your candid review of your recent stay at Tivoli Oriente. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We are glad that we were able to provide you a good stay. I trust we will have the opportunity to welcome you back to our hotel soon. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Anissa

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic facilities, great staff. 2min walk from the train station, shopping centre opposite the hotel and about 10/15min from the airport. Not located downtown but very easy to access.
Overnattede 2 nætter i februar 2024
Svar fra Vitor Matias den 9. maj 2024
Dear Anissa, Thank you for sharing your recent stay experience at Tivoli Oriente. It is rewarding to receive such a marvelous review! We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! We are pleased that you particularly appreciate our location! Looking forward to welcoming you again to provide you another pleasant experience.Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

8/10 Udmærket

Klaus

Overnattede 1 nat i maj 2024

10/10 Fremragende

Antonio

Overnattede 1 nat i maj 2024

10/10 Fremragende

Olga

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel, cozy rooms, quiet and clean. Wonderful breakfast and staff.
Overnattede 1 nat i maj 2024
Svar fra Vitor Matias den 9. maj 2024
Dear Olga,Thank you for sharing your recent stay experience at Tivoli Oriente. We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward! Looking forward to welcome you again to provide you another pleasant experience. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

amarilis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything is good
Overnattede 2 nætter i april 2024
Svar fra Vitor Matias den 9. maj 2024
Dear Amarilis, Thank you very much for your candid review of your recent stay at Tivoli Oriente. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We are glad that we were able to provide you a good stay. I trust we will have the opportunity to welcome you back to our hotel soon. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

8/10 Udmærket

Dan

Overnattede 1 nat i april 2024

10/10 Fremragende

Sam

Overnattede 6 nætter i april 2024
Svar fra Vitor Matias den 9. maj 2024
Dear Sam,We would like to thank you in advance for your preference for Tivoli Oriente. We are glad to verify through your overall score that we were able to provide you a great stay in the charming city of Lisbon!Looking forward to welcome you again to provide you another pleasant experience.Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Ann

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel was near the water, bus and metro travel options. Lots of vegetarian restaurants nearby.
Overnattede 1 nat i april 2024
Svar fra Vitor Matias den 2. maj 2024
Dear Ann,Thank you for sharing your recent stay experience at Tivoli Oriente. It is rewarding to receive such a marvelous review! We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! We are pleased that you particularly appreciate our location! Looking forward to welcoming you again to provide you another pleasant experience.Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Veronica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Vitor Matias den 2. maj 2024
Dear Veronica, Firstly, we would like to thank you in advance for your preference for Tivoli Oriente. We are glad to verify through your overall score that we were able to provide you a great stay in the charming city of Lisbon! We hope to have the pleasure to welcome you again soon for another pleasant experience at Tivoli Oriente. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was clean. The lights were controlled by a switch near the bed which was nice. The air conditioning worked well. Loved the rain shower in the shower, I used the Pool, Hot Tub, Steam, and Sauna twice a day. Close to trains and buses. Helpful staff at the check-in desk. Breakfast Buffet was awesome.
Overnattede 3 nætter i april 2024
Svar fra Vitor Matias den 2. maj 2024
Dear Karen, Thank you for sharing your recent stay experience at Tivoli Oriente. We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward! Looking forward to welcome you again to provide you another pleasant experience. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Tanya

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only problem was our bathroom toilet was leaking. The staff are awesome. The beds and shower is fabulous
Overnattede 1 nat i april 2024
Svar fra Vitor Matias den 2. maj 2024
Dear Tanya, Thank you very much for your candid review of your recent stay at our Hotel. We are glad that we were able to provide you a good stay. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We will take your comments into consideration to improve our services. Looking forward to welcoming you again on your next trip to Lisbon.Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

artemisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
beautiful hotel
Overnattede 5 nætter i april 2024
Svar fra Vitor Matias den 26. apr. 2024
Dear Artemisa,Thank you very much for your candid review of your recent stay at Tivoli Oriente. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We are glad that we were able to provide you an excellent stay. I trust we will have the opportunity to welcome you back to our hotel soon. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

8/10 Udmærket

Chloe, Des Moines

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lots of options within the hotel to explore!
Overnattede 1 nat i april 2024
Svar fra Vitor Matias den 26. apr. 2024
Dear Chloe, Thank you very much for your candid review of your recent stay at Tivoli Oriente. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We are glad that we were able to provide you a good stay. I trust we will have the opportunity to welcome you back to our hotel soon. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Marco

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel
Overnattede 1 nat i marts 2024
Svar fra Vitor Matias den 25. apr. 2024
Dear Marco,Thank you for sharing your recent stay experience at Tivoli Oriente. We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward! Looking forward to welcome you again to provide you another pleasant experience. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay!
Overnattede 1 nat i april 2024
Svar fra Vitor Matias den 25. apr. 2024
Dear Robert,Thank you very much for your candid review of your recent stay at Tivoli Oriente. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We are really glad that we were able to provide you a great stay. I trust we will have the opportunity to welcome you back to our hotel soon. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Valeria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amei esse hotel. Pegamos dois quartos interligados, e nos surpreendeu o conforto e espaço. Fui pra Paris e ao regressar a Lisboa, preferimos ficar nele novamente. Hotel 5 estrelas! O pequeno almoço é cheio de opções maravilhosas. Se você é vegetariano irá amar as opções de saladas e frutas e glúten free.
Overnattede 2 nætter i april 2024
Svar fra Vitor Matias den 25. apr. 2024
Estimada Valeria,Muito obrigado por partilhar a sua estadia no Tivoli Oriente. É entusiasmante receber críticas positivas como a sua! Gostaríamos de agradecer a sua preferência pelo nosso hotel e o tempo despendido a avaliar os nossos serviços. Ficamos muito satisfeitos com o seu feedback uma vez que conseguimos superar as suas expectativas e proporcionar-lhe duas estadias perfeitas! O conforto e a satisfação dos nossos hóspedes é a nossa maior prioridade, desta forma trabalhamos todos os dias para proporcionar um serviço de excelência. Esperamos voltar a recebê-la na sua próxima estadia em Lisboa. Com os melhores cumprimentos, Vitor MatiasDiretor Geral Hotel Tivoli Oriente

10/10 Fremragende

Sylvie, Quebec

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The location is close to métro and restaurants
Overnattede 1 nat i april 2024
Svar fra Vitor Matias den 17. apr. 2024
Dear Sylvie,Thank you for sharing your recent stay experience at Tivoli Oriente. It is rewarding to receive such a marvelous review! We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! We are pleased that you particularly appreciate our location! Looking forward to welcoming you again to provide you another pleasant experience.Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Helen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed here several years ago. The hotel has been refurbished and it shows. Room quiet, spacious and clean. Breakfast one of the best in Lisbon, excellent choices chefs station for omelettes. Staff fitst class. Dont forget to visit the Sky Bar on 16th floor, beautiful views and open until 1am - all in all a perfect place to stay. Were coming back soon x
Overnattede 1 nat i april 2024
Svar fra Sofia Santos den 16. apr. 2024
Dear Helen,Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you enjoyed our quiet, spacious, and clean rooms, as well as our breakfast offerings. Our dedicated staff works hard to ensure our guests have a memorable stay, so we truly appreciate your kind words about their first-class service.We are glad you had the opportunity to visit our Sky Bar and take in the beautiful views of Lisbon. It is always a pleasure to have you as our guest, and we can't wait to welcome you back soon for another perfect stay!Warm regards,Sofia SantosGuest Relations Tivoli Oriente Hotel

10/10 Fremragende

Chris

Overnattede 1 nat i januar 2024
Svar fra Vitor Matias den 16. apr. 2024
Dear Chris, Thank you for sharing your recent stay experience at Tivoli Oriente. We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward! Looking forward to welcome you again to provide you another pleasant experience. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Valdemir

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente hotel
Overnattede 1 nat i april 2024
Svar fra Vitor Matias den 25. apr. 2024
Estimado Valdemir, Muito obrigado por partilhar a sua estadia no Tivoli Oriente. Gostaríamos de agradecer a sua preferência pelo nosso hotel e o tempo despendido a avaliar os nossos serviços. Ficamos muito satisfeitos com o seu feedback uma vez que conseguimos superar as suas expectativas e proporcionar-lhe uma estadia perfeita! Esperamos voltar a recebê-lo na sua próxima estadia em Lisboa. Com os melhores cumprimentos, Vitor MatiasDiretor Geral Hotel Tivoli Oriente

2/10 Forfærdeligt

jeanne

Overnattede 1 nat i april 2024
Svar fra Sofia Santos den 20. maj 2024
Dear Jeanne, Thank you for sharing your feedback. We deeply regret that you have had an unpleasant experience at our Hotel. We would like to discuss with you in detail about your stay with us at your earliest convenience, once without any information's about what happened during your reservation we can not work on solutions to solve the situations you might have experienced.We look forward to hearing from you, and to working with you towards a solution to this issue. Best regards, Sofia SantosGuest Relations Hotel Tivoli Oriente

8/10 Udmærket

Matangi

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel and location! Clean, accommodating and modern. Lack of English speaking front desk staff was apparent. Some were well versed but others not so much - which was not helpful when we checked out at 4:30 am and the gentleman made a mistake causing us stress that we’d be late for our flight! And now we have 2 tax charges on our credit card instead of one.
Overnattede 7 nætter i april 2024
Svar fra Sofia Santos den 16. apr. 2024
Dear Matangi,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed our hotel and its location. However, we apologize for any difficulties you encountered with our front desk staff and for the error made during your check-out process.To help resolve this matter and better understand what happened, we kindly ask you to contact us directly at ana.santos@tivoli-hotels.com. Our team is ready to assist you in clarifying any issues regarding the tax charges and ensure that any mistakes are corrected.We value your feedback and appreciate your understanding. We look forward to hearing from you soon.Sincerely,Sofia SantosGuest Relations Tivoli Oriente Hotel

10/10 Fremragende

Antonieta, Taunton

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I recommend
Overnattede 9 nætter i marts 2024
Svar fra Vitor Matias den 16. apr. 2024
Dear Antonieta,Thank you for choosing Hotel Tivoli Oriente and for your time to write this review!It is a pleasure to see all your compliments and to know you enjoyed your stay in Lisbon. We will be very happy to receive you once again at Tivoli Oriente. Thank you very much for your recommendation!Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Marlene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This was a great location, steps from the train station and close to the airport. The staff was fantastic!
Overnattede 1 nat i april 2024
Svar fra Vitor Matias den 16. apr. 2024
Dear Marlene,Thank you for sharing your recent stay experience at Tivoli Oriente. We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward! Looking forward to welcome you again to provide you another pleasant experience. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Meredith

Overnattede 1 nat i marts 2024

10/10 Fremragende

Gloria

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
meets all our needs specially the spa, and sauna, breakfast is excellent lots of choices, hotel is very clean and staff very kind and friendly and helpful
Overnattede 4 nætter i marts 2024
Svar fra Vitor Matias den 16. apr. 2024
Dear Gloria, Thank you very much for your candid review of your recent stay at Tivoli Oriente. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We are glad that we were able to provide you with a good stay. I trust we will have the opportunity to welcome you back to our hotel soon. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

8/10 Udmærket

Rui Paulo

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra Vitor Matias den 16. apr. 2024
Dear Rui Paulo,Thank you very much for your candid review of your recent stay at our Hotel. We are glad that we were able to provide you a good stay. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We will take your comments into consideration to improve our services. Looking forward to welcoming you again on your next trip to Lisbon.Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Jean

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The main train station is less than two minutes away. They have two very good restaurants.
Overnattede 7 nætter i april 2024
Svar fra Vitor Matias den 10. apr. 2024
Dear Jean,Thank you for sharing your recent stay experience at Tivoli Oriente. We are thrilled that you truly enjoyed staying with us in the charming city of Lisbon and we were able to provide you a great stay! Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward! Looking forward to welcome you again to provide you another pleasant experience. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente

10/10 Fremragende

Susana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent customer service
Overnattede 2 nætter i april 2024
Svar fra Vitor Matias den 10. apr. 2024
Dear Susana, Thank you very much for your candid review of your recent stay at Tivoli Oriente. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We are glad that we were able to provide you a good stay. I trust we will have the opportunity to welcome you back to our hotel soon. Best regards, Vitor MatiasGeneral Manager Hotel Tivoli Oriente