2/10 Forfærdeligt
Verificeret rejsende
8. apr. 2025
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Multiple rooms with mold!
We checked in at LeL Madelena Guesthouse on the 21st of March to stay four days in Lisbon. We noticed a weird smell in the room, but we thought it was due to stale air. We tried to open the windows, but it didn’t seem to get any better. On our second day we noticed that the air ventilation in the bathroom was green with mold. We told the reception and they moved us to another room. When it was time to sleep and we closed the internal shutters and discovered that there was also mold in the new room.
On the 23rd of March we went to the reception and talked to a manager. His attitude was bad and didn’t take any responsibility. He made it seem like we were in the wrong, and that they did everything that they could to make it okay. But honestly when you pay that much for accommodation, there shouldn’t be an issue with mold in the room. He offered us another room but after staying in two different rooms with mold, we didn’t want to stay at LeL Madelena anymore. He said that we through hotels.com could ask for a refund, but he couldn’t say what amount it would be.
We contacted hotels.com and they reached out to the owner, but they refused to give any refund. We were offered a room at another guesthouse 30 minutes away from the city center, but that wasn't comparable to the location of out initial room.
Our advice to you is to stay away from LeL Madelena Guesthouse! All we got was a bad experience with two nights in two different rooms with mold and very bad customer service!
Verificeret rejsende
Overnattede 4 nætter i marts 2025
