Dear Madame,, you completley correct with the electricity and the not filled up pool ! Thats our fault because the generator is broke down. But I talk to my crew and I check all of there facebook accounts and theres nobody which post you in facebook. And when you read the inventory of the bungalow about bed, you see theres only one kingssize bed inside. You can see also in the pictures. thats the reason why you can add xtra bed but you dont do this. So its normal that theres only one bed inside. And when you check the map and the explanation of the location for the beach resort you know the place and location. So i dont really understands your comments about that things. But we really sorry about your inconvinience and thats why we only charge one night. Thanks for your understanding. Jörg schatz

Thank you for your good rating,we always try our best,that the guest feel always comfortable !

Dear Guest, Thank you for taking the time for this wonderful feedback. It is nice for us to hear that you could enjoy your stay with us and we look forward to welcoming you back soon. Best regards, Lea M., General Manager - Ucoy Beach Resort

Good Day, sorry if you are not satisfied with your stay in our Resort. Any culture have their different food and if you don't like the taste of the filipino food we are very sorry about that ! The cleanness of the water I don't understand and can not accept, because we maintain the pool twice a day ! Early in the morning and also late in the afternoon. For leaves or other natural things which falling in the pool we apologize for that! If you want to do any activities normally you only have to ask the stuff. We give the guest 100% privacy and do not bother them with daytrips or activities. If this was the wrong way for you sorry about that, for all our other guest it was the right way. Ok it was our mistake that the staff leave early and you have no more chance to buy something! It was a missunderstanding under the staff. We will work on that so it will never happend again, for you it is to late but other guest will have there benefit from that problem before. You ask for refund and we accept your wish to leave earlier than it was your plan. We also give you the refund in cash which you ask for! Sincerely, Romeo Adarlo ( Management )

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für dieses wunderbare Feedback genommen haben. Es ist schön für uns zu hören, dass Sie ihren Aufenthalt bei uns genießen konnten und wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Jörg Schatz, General Manager – Ucoy Beach Resort

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für dieses wunderbare Feedback genommen haben. Es ist schön für uns zu hören, dass Sie ihren Aufenthalt bei uns genießen konnten und wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Jörg Schatz, General Manager – Ucoy Beach Resort

Hello Mr. Alain, Thank you very much for your feedback regarding your recent experience here at Ucoy Beach Resort. We are pleased to hear your positive feedback with regards to our resort and amenities. Sorry for the ants, we allready release them to the forest! The natural garbage comes every year in the month of August/September, we called it : Habagat Season ! We are also happy that our staff were able to give great customer service during your stay. Thank you for your recommendation and we hope that you visit us again. Sincerely, Jojie Mahabague ( Manager )