Dear valued guest,It is encouraging to hear that you find the Steigenberger Icon Grandhotel Handelshof to be a luxurious and relaxing destination. We are dedicated to providing an experience that is nothing short of remarkable, and it is great to know that we were able to meet your expectations in that regard.We have taken note of your feedback about the water leak in the bathroom and the coffee pot incident. While we understand that such incidents can happen anywhere, it is not a reflection of the high standards we strive to maintain. We appreciate your understanding in this matter and are happy to hear that a new coffee pot was promptly delivered.At Steigenberger Icon Grandhotel Handelshof, we are committed to ensuring the comfort and satisfaction of our valued guests. While we constantly strive to perfect our services, your observations play a crucial role in helping us understand where improvements are needed.Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel in the future, where we aim to provide you with an even better experience.With kind regards,Pascal StahlFront Office Manager

Dear valued guest,thank you for taking the time to review your stay at our hotel. We are happy to hear that you enjoyed your vacation overall and appreciate your feedback about our bar service. At the Steigenberger Icon Grandhotel Handelshof we strive to provide an exemplary service experience and we apologize that the first night did not live up to this standard. We value feedback from our customers and take pride in adapting our practices to ensure all guests have a positive experience. Your detailed review has been passed on to the relevant departments for further review and improvement. Thank you again for choosing us as your vacation destination - we hope to welcome you back soon!With kind regardsPascal StahlFront Office Manager

Dear Jesper,Thank you for your kind review! We are delighted to hear that your stay at our hotel was perfect. We strive to provide all of our guests with the highest quality service and amenities, and we are glad that you enjoyed your experience. Our team is dedicated to making each guest's stay comfortable and memorable. We value your business and thank you for choosing us.Kind regardsPascal StahlFront Office Manager

Sehr geehrter Gast,vielen Dank für Ihre Bewertung mit Bestnote!Das Steigenberger Icon Team ist stets bestrebt unsere Gäste rundum zufrieden zu stellen. Es erfüllt uns mit Stolz, wenn uns dies bei Ihnen gelungen ist.Wir freuen uns schon auf ein Wiedersehen!Mit herzlichen GrüßenVanessa HirdesFront Office Supervisor

Dear Libeth,Your succinct yet positive comment about our establishment is deeply appreciated. It is always a pleasure to hear from guests who have enjoyed their stay at the Steigenberger Icon Grandhotel Handelshof. Our team is committed to providing an exceptional experience to every guest. Your feedback serves as a heartening affirmation of the effort we put into achieving this goal. It's guests like yourself that make our job wonderful.We look forward to the opportunity to welcome you back in the near future, and hope that your next visit will be as enjoyable as the last one.Kind regards,Pascal StahlFront Office Manager

Dear Mrs. Holm, thank you so much for reviewing us with ten out of ten stars. I hope you will enjoy our vibrant city of Leipzig any time soon again at our Grandhotel.Kind regardsPascal StahlFront Office Manager

Dear Mads,it is always a very special pleasure to receive feedback from our valued guests, especially if it this kind of outstanding like yours. Thank you so much for appreciating all of our hard work to continually improve our guests' journey.Best regardsPascal StahlFront Office Manager

Dear guest,I would like to thank you for your review to us, but I also would like to apologize for any inconveniences happend during your stay. It is absolutely incomprehensible to me, how you could get such an unpleasant impression of our hotel. Please be assured, that this is incompatible with the highest standard, which we are empowered to reach every day for our valued guests. SincerelyPascal StahlFront Office Manager

Liebe Anne,ich danke Ihnen sehr für Ihre kurze Rückmeldung an uns. Wir freuen uns, dass unsere tägliche Arbeit und alle Leistungen dermaßen gesehen und geschätzt werden und sind umso dankbarer, wenn wir eine Würdigung erhalten. Wir würden uns sehr freuen, Sie vielleicht schon bald einmal wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenPascal StahlFront Office Manager

Liebe Charlotte,vielen Dank für Ihre Bewertung. Es ist immer eine besondere Anerkennung, mit vollen zehn von zehn Punkten bewertet zu werden. Auf hoffentlich noch viele weitere Aufenthalte in unserer wunderschönen Stadt Leipzig.Mit freundlichen GrüßenPascal StahlFront Office Manager

Dear Lisbeth, thank you very much for your positive review. Great that you had a comfortable stay with us. I will forward your note regarding the gluten free bread to our breakfast team. We look forward to welcome you back very soon and wish you all the best. Kind Regards, Anja Zech-Bohm, Personal Assistant to the General Manager

Dear Kennet, thank you so much for your wonderful review. Great that you had an excellent stay with us and that you felt our price-performance ratio was good. We hope to welcome you back very soon and wish you all the best. Kind Regards, Anja Zech-Bohm, Personal Assistant to the General Manager

Kære Mimi, Tak for din vidunderlige anmeldelse. Vi er glade for at vi kunne inspirere dig helt. Vi ser frem til at byde dig velkommen snart og ønsker dig alt det bedste. Hilsner fra Leipzig, Anja Zech-Bohm, Assistent til direktøren

Dear Jytte, thank you so much for your 5 star review. We look forward to welcoming you back very soon. Kind Regards, Anja Zech-Bohm, Personal Assistant to the General Manager

Kære Jan. Tak for din positive anmeldelse. Vi ville være meget glade for at byde dig velkommen igen snart. Med venlig hilsen fra Leipzig. Anja Zech-Bohm, Assistent til direktøren

Dear Paw, thank you very much for your 5 star review. We look forward to welcoming you back very soon. Kind Regards, Anja Zech-Bohm, Personal Assistant to the General Manager

Dear Guest, we are pleased to read your great review about your recent stay with us. Thank you so much for your complementing words. We look already forward to welcome you back very soon. Kind Regards, Anja Zech-Bohm, Personal Assistant to the General Manager