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Anmeldelser af Hilton Leeds City Hotel

4 out of 5
Hilton Leeds City Hotel
Neville Street, Leeds, England

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 365 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 337 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 153 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 96 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 50 af i alt 1001 anmeldelser" "

8,2/10

Rengøring

8,6/10

Service og personale

7,4/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Verificeret rejsende

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2022
Svar fra Hilton Team den 12. jul. 2022
Good Afternoon, Thank you for taking the time to score us on you recent stay at Hilton Leeds City, I am sorry that you had a negative experience at our hotel. We are known for our exceptional attention to detail, and we regret that we may have missed the mark on this occasion. Please contact us so we can learn more about your stay and put things right again. We look forward to welcoming you back soon. Sincerely, Hilton Leeds City

8/10 Udmærket

Frank

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i marts 2022

6/10 Okay

Steffen

Synes ikke om: Rengøring, service og personale
Service? Nej ikke specielt!
Måtte skifte værelse,da varmen ikke virkede på det første. Fik først gjort rent på fjerdedagen trods talrige klager til receptionen. Ikke et hotel vi vil benytte igen.
Overnattede 8 nætter i november 2021

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i september 2017

6/10 Okay

Neil

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
There is refurbishment but regardless the entry area is uninspiring. The car park is impractical. The gym area is accessed from the lobby, it’s stark and not welcoming ( unstaffed). There used to be a swimming pool, sauna/ steam room which has gone. It’s handy for being near the city centre which is its redeeming feature
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Eric

Synes ikke om: Service og personale
I was promised by the person who checked me and again by the person who checked he out that I would be copied into an email to their accounts department. Neither one did. I had no confirmation of booking due to an unused email address that Expedia has. As a result I was double booked. All I asked was for a credit from the hotel as I will be staying in Leeds 15-20 nights per year. I will not be staying at the Hilton in Leeds now and I won’t use Expedia. The lack of refund or credit is a problem, the bad smell in the lobby is an issue that the hotel must sort. Both of those are understandable. What is unacceptable is that no one replied to me on my correct email address from Hilton or Expedia after I gave it over and over again! I feel abused by two previously trusted brands. Ericohalleran@yahoo.co.uk. .
Overnattede 1 nat i april 2024

4/10 Dårligt

Venkatesh Babu

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Noisy vent in room 628!
Overnattede 1 nat i april 2024

8/10 Udmærket

Eliot

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was fine only issue was the car park, don’t go in there if you’re not a confident driver because it’s extremely tight
Overnattede 1 nat i marts 2024

4/10 Dårligt

chris

Rejste i en gruppe
Car park way to tight i scratched my car going down to the second floor as its way to tight i rang hotel they said you park at your own risk and now this stay has cost me £800 to fix my car i will not be staying here again staff didnt seem to care i rang they said i will get manager to ring me back still waiting for a phone call id upload image of car but i cant do that on here shame really people dont park in car park go somewhere else for parking
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Keithley

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing location, excellent customer service and quality as expected with Hilton. Was a bit of a building site in reception but I understand that this is necessary to improve and grow the business.
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Rui

Synes ikke om: Rengøring, service og personale
Overnattede 1 nat i marts 2024

8/10 Udmærket

Hannah

Overnattede 2 nætter i marts 2024

10/10 Fremragende

Esther

Overnattede 1 nat i marts 2024

8/10 Udmærket

Anja

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Saturday night
Convenient close to station but advise would have helped how to get to the hotel with all the road works going on at the moment. Very good breakfast buffet. Lighting in the bathroom very dim, impossible to put makeup on. Never seen so much water when flushing the toilet, this should really be improved urgently. Overall a great hotel and we will be back.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Verificeret rejsende

Overnattede 2 nætter i februar 2024

8/10 Udmærket

lucy

Overnattede 1 nat i februar 2024

10/10 Fremragende

Shirley

Overnattede 4 nætter i februar 2024

8/10 Udmærket

Clare

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Family weekend away
It was a nice hotel. Friendly reception staff. Good room. Suite for 4 of us was ideal. Close to all amenities in Leeds
Overnattede 1 nat i januar 2024

8/10 Udmærket

Darren

Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Hinesh

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Terrible
Truly disgusting odour of sewage as you enter the hotel and in the lobby area. Lights did not work in room. Shower did not work in room and was cold water only! The experience was poor!
Overnattede 1 nat i januar 2024

8/10 Udmærket

mark

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Parking isnt great but the hotel was really good
Overnattede 1 nat i januar 2024

10/10 Fremragende

Graham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

8/10 Udmærket

Joyce

Rejste med partner
Synes godt om: Rengøring, faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Tracy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Hotel
Great Hotel - STAFF excellent - 5 stars Breakfast excellent - Very clean. Lots of parking but the turning circle between the floors is very tight. Would recommend this hotel short walk to into the main town.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Michelle

Overnattede 1 nat i januar 2024

8/10 Udmærket

Tom

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location
Good location and nice comfortable room
Overnattede 1 nat i januar 2024

10/10 Fremragende

Rosemary

Overnattede 1 nat i januar 2024

10/10 Fremragende

David

Synes godt om: Rengøring
Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Matthew

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rooms freezing staff rude was a que to complain each morning no information the heating didn’t work they ran out of electric heaters to give out absolutely decussating the worst Hilton I’ve stayed at needs condemned
Overnattede 2 nætter i december 2023

10/10 Fremragende

David

Overnattede 2 nætter i december 2023

8/10 Udmærket

Russell

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

8/10 Udmærket

Ian

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Very average standard of rooms. Price for one night was over £200! Understand that may have been driven by football match but not a very nice room for the price
Overnattede 1 nat i november 2023

8/10 Udmærket

Andrea

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location to train very walkable to Leeds shopping Loved the hot water adjustable shower head didn’t like no in room fridge
Overnattede 4 nætter i november 2023

10/10 Fremragende

Craig

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
High quality hotel, good value for money
Overnattede 1 nat i november 2023

10/10 Fremragende

Louise

Synes godt om: Rengøring
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Sonia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unfortunately the current roadworks make it a bit of a pain to get to the hotel - and are probably responsible for the awful smell at the entrance. The escalators up to the reception and bar area mean that this awful smell makes it this far. Ewwww. Everything else was lovely though!
Overnattede 1 nat i november 2023

10/10 Fremragende

Daksha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

6/10 Okay

Brian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Ok as rooms go, but the price at the bar £7 for a bottle of beer.
Overnattede 2 nætter i november 2023

4/10 Dårligt

Robert

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Nobody at reception on check in !
Overnattede 1 nat i november 2023

10/10 Fremragende

Fiona

Overnattede 1 nat i november 2023

6/10 Okay

Polly

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The room was ok but it and the corridors were a bit smelly. The bathroom was old with some cracked tiles, broken shower fitting, and the shower didn’t work properly
Overnattede 1 nat i november 2023

4/10 Dårligt

Farah

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awful, dated property in need of a major renovation. Staff need better training in terms of hospitality and communication
Overnattede 1 nat i november 2023

10/10 Fremragende

Thomas

Overnattede 2 nætter i juli 2023

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

8/10 Udmærket

Veejay

Overnattede 1 nat i september 2023

8/10 Udmærket

Tom

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

8/10 Udmærket

Lorraine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and I had a short stay at the Hilton Leeds City Hotel. Great breakfast options. Lovely soft clean towels. Friendly staff good service all round. However this hotel needs to drastically update their cooling system. Although the lounge reception and dining area were cool the bedrooms were unfortunately very hot even though they gave us a fan. Bi would still recommend staying at this hotel but not when the weather is hot
Overnattede 3 nætter i september 2023

10/10 Fremragende

razwana

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is in a lively area
Overnattede 1 nat i august 2023

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
No problems
Overnattede 1 nat i august 2023

10/10 Fremragende

Becky

Overnattede 1 nat i august 2023