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Anmeldelser af DoubleTree by Hilton Hotel Leeds City Centre

4 out of 5
DoubleTree by Hilton Hotel Leeds City Centre
Granary Wharf, 2 Wharf Approach, Leeds, England

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 671 af i alt 1007 anmeldelser" "
Bedømmelse på 8 − Udmærket. 240 af i alt 1007 anmeldelser" "
Bedømmelse på 6 − Okay. 53 af i alt 1007 anmeldelser" "
Bedømmelse på 4 − Dårligt. 25 af i alt 1007 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 1007 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2023
Svar fra FOM den 15. jan. 2023
Thank you Anonymous for such a great feedback score. Look forward to welcoming you back very soon

10/10 Fremragende

Allan Wolff

Overnattede 2 nætter i oktober 2022
Svar fra FOM den 7. okt. 2022
Thank you Allan for your great 10/10 score. Look forward to welcoming you back very soon

2/10 Forfærdeligt

N

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The lobby poorly managed and totally unprofessional. They never gave me my receipt, even after chasing for weeks.
Overnattede 2 nætter i april 2024
Svar fra Fom den 24. maj 2024
Thank you N for sharing your valuable feedback. Hope to welcome you back very soon

8/10 Udmærket

William

Rejste med partner
Synes godt om: Rengøring, service og personale
Nice hotel with great staff. Only complaints were there was work going on in the hotel and we were woken up by drilling in a room adjacent to us before 09am! There was also a lengthy power outage that we were not told about and several guests found it difficult to find reception via the staircase due to poor signage.
Overnattede 2 nætter i maj 2024
Svar fra Fom den 17. maj 2024
Dear William,Thank you for sharing valuable feedback. Following your recent stay. All feedback is important to us and we thank you for taking the time to support us

10/10 Fremragende

Ruth

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent, only negative was sky bar service, very slow even when not busy. Lock bar was excellent, staff, service , food and cocktails, definitely recommend. Check in staff excellent and very accommodating.
Overnattede 1 nat i maj 2024
Svar fra Fom den 12. maj 2024
Dear Ruth,Thank you for sharing your great score and constructive feedback. All you comments are extremely important to us and we would be delighted to welcome you back soon

10/10 Fremragende

Jade

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Will definitely be staying here again. Room was lovely and clean. Hotel was in the centre of everything.
Overnattede 2 nætter i maj 2024
Svar fra Reception Manager den 13. maj 2024
Dear Jade, Thank you very much for taking the time to share your feedback. We look forward to your next visit!Kind regards.

10/10 Fremragende

Terry

Overnattede 1 nat i maj 2024

10/10 Fremragende

Neil

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely place, staff and facilities
Overnattede 1 nat i april 2024
Svar fra Fom den 30. apr. 2024
Dear Neil,Thank you for sharing your great review and feedback score. We look forward to welcoming you back very soon

10/10 Fremragende

Susan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay this was our 4th stay.
Overnattede 1 nat i april 2024
Svar fra Fom den 30. apr. 2024
Thank you for sharing your great review and feedback score. We look forward to welcoming you back very soon

10/10 Fremragende

Maria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location - staff are very professional and polite - only thing we had a problem with is the toiletries in the room had ran out and we had to ring reception to replace them. Otherwise I’d give 10/10 - breakfast is definitely worth the money!
Overnattede 1 nat i april 2024
Svar fra Fom den 29. apr. 2024
Dear Maria,Thank you for your great detailed feedback and review score. I am pleased to read that you enjoyed your stay and look forward to welcoming you back very soon

10/10 Fremragende

Will

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location for all the delights of Leeds.
Overnattede 1 nat i april 2024
Svar fra Fom den 25. apr. 2024
Dear Will,Thank you for sharing your amazing feedback and review score. Look forward to welcoming you back very soon

10/10 Fremragende

Mel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 2 nætter i april 2024
Svar fra Fom den 24. apr. 2024
Dear Mel,Thank you foe sharing your great feedback and review score. Look forward to welcoming you back vert soon

10/10 Fremragende

Annabel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very clean and the staff were incredibly friendly and helpful. Check-in and check-out were easy and quick. There were good options at breakfast. The location was beautiful and quiet, but very near to the city centre and easily walkable.
Overnattede 1 nat i april 2024
Svar fra Reception Manager den 21. apr. 2024
Dear Annabel, Thank you very much for your lovely review and comments. We look forward to your next visit!Kind regards.

8/10 Udmærket

Christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Straightforward decent quality hotel
Overnattede 1 nat i april 2024
Svar fra Fom den 20. apr. 2024
Thank you Christopher for feedback. We look forward to welcoming you back very soon

10/10 Fremragende

Lloyd

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay
Overnattede 1 nat i april 2024
Svar fra Fom den 20. apr. 2024
Dear Lloyd,Thank you for sharing your amazing review score. Look forward to welcoming you back very soon

10/10 Fremragende

Michele

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Every staff member from Front Desk, Concierge, Restaurant, Bar were very responsive and courteous. Great location, clean, comfortable, great amenities - It was a marvelous stay!
Overnattede 3 nætter i april 2024
Svar fra Reception Manager den 18. apr. 2024
Dear Michele, Thank you very much for your comments and feedback; we are thrilled to read you enjoyed your stay with us and look forward to welcoming you back in!Kind regards.

8/10 Udmærket

Harold

Overnattede 1 nat i april 2024
Svar fra Fom den 9. maj 2024
Dear Harold,Thank you for sharing your amazing review and feedback score. We are delighted to see that you enjoyed your stay and look forward to welcoming you back very soon

10/10 Fremragende

Leon

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i april 2024
Svar fra Reception Manager den 11. apr. 2024
Dear Leon, Thank you for your feedback. We are glad to read you have a pleasant stay. Please, come back soon!Kind regards.

10/10 Fremragende

Sarah

Overnattede 1 nat i marts 2024
Svar fra Reception Manager den 21. apr. 2024
Dear Sarah, Thank you so much for your amazing review. We look forward to welcoming you back in!Kind regards.

10/10 Fremragende

Alice

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Reception and guest services staff very welcoming, kind and helpful. Bedroom was clean and comfy. Location was ideal, close to the train station and within walking distance from restaurants, bars and shops.
Overnattede 1 nat i marts 2024
Svar fra FOM den 24. mar. 2024
Dear Alice,Thank you for sharing your great review and feedback score. We look forward to welcoming you back very soon

10/10 Fremragende

Clive

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location and great service
Overnattede 1 nat i marts 2024
Svar fra FOM den 17. mar. 2024
Dear Clive,Thank you for you amazing review score. Look forward to welcoming you back very soon

10/10 Fremragende

Mir

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice staff
Overnattede 1 nat i marts 2024
Svar fra FOM den 17. mar. 2024
Dear Mir,Thank you for your amazing review and feedback score. Look forward to welcoming you back very soon

10/10 Fremragende

Sean

Overnattede 1 nat i februar 2024
Svar fra FOM den 29. feb. 2024
Dear SeanThank you for sharing your great review and feedback score. Look forward to welcoming you back very soon

2/10 Forfærdeligt

Bethany

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
We had to check out the early hours of the morning it’s room was absolutely freezing no heating or nothing
Overnattede 1 nat i februar 2024
Svar fra FOM den 26. feb. 2024
Dear Bethany,Thank you for taking the time to share feedback following your recent stay. I am disappointed that you did not enjoy your visit and left early. We hope to welcome you back to hotel the future

10/10 Fremragende

Hui Hui

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra FOM den 26. feb. 2024
Dear Hui Hui,Thank you for sharing your amazing review score. Look forward to welcoming you back very soon

6/10 Okay

Leah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Leeds Doubletree
Great location, lovely staff and nice products to use in the room. The room itself had a great view overlooking the train station and bars. The room was a little basic/dated looking, not as nice as other Doubletree Hiltons I have stayed in previously. I found the bed unbelievably uncomfortable but my husband said it was fine for him.
Overnattede 1 nat i februar 2024
Svar fra FOM den 26. feb. 2024
Dear Leah,Thank you for sharing your review and feedback score following on from your most recent stay. Your comments are extremely important to us and allow us to improve the service we offer. Look forward to welcoming you back in the future

10/10 Fremragende

Francine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra FOM den 21. feb. 2024
Dear Francine,Thank you for sharing your great 10/10 feedback score. Look forward to welcoming you back very soon

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Weekend away
My wife and myself stayed here for one night and got to park at the hotel car park which was great. Large spaces but not too many. The receptionist was very friendly and informed me that the room wasn't ready but she upgraded us so we could check in quicker. Great room. Brilliant central hotel with lots - even the sky bar at night!
Overnattede 1 nat i februar 2024
Svar fra FOM den 21. feb. 2024
Dear Anonymous,Thank you for sharing your review and providing your 10/10 feedback score. We are delighted to read that you enjoyed your stay and look forward to welcoming you back very soon

10/10 Fremragende

Jonathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, modern, contemporary design. Friendly staff
Overnattede 1 nat i februar 2024
Svar fra FOM den 21. feb. 2024
Hi Jonathan,Thank you for sharing your review and great feedback score. Look forward to welcoming you back very soon

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra FOM den 21. feb. 2024
Dear Amanda,Thank you for sharing your amazing 10/10 feedback score. Hope to welcome you back very soon

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Leeds stay
Great hotel, amazing breakfast. Skybar is well worth a visit
Overnattede 1 nat i februar 2024
Svar fra FOM den 18. feb. 2024
Dear Amanda,Thank you for sharing your fantastic review and feedback score. Hope to see you again at DT Leeds very soon

10/10 Fremragende

Ken

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel with a great location
Lovely hotel, great position for the shops, pubs, train station, staff are friendly and welcoming room was clean, quiet with all amenities you would need
Overnattede 1 nat i februar 2024
Svar fra FOM den 17. feb. 2024
Thank you ken for sharing your review and great feedback score. Look forward to welcoming you back soon

10/10 Fremragende

Isabelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really like the rooms, very comfortable and clean. Nice and quiet considering it’s next to the train station
Overnattede 1 nat i februar 2024
Svar fra FOM den 15. feb. 2024
Hey Isabelle,Thank you for sharing your review and great feedback score. Hope to welcome you back very soon

8/10 Udmærket

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i januar 2024
Svar fra FOM den 14. feb. 2024
Dear Stephen,Thank you for sharing your review. All reviews are very important to us and allow us to make improvements. Look forward to welcoming you back very soon

8/10 Udmærket

Steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall the hotel was fine, however the breakfast was really poor and not worth the money. Went the second morning in town to a small cafe for the same price and had a wonderful breakfast. Really must do better than the tasteless overcooked breakfast on offer. Not even the pastries were any good. Shame
Overnattede 2 nætter i februar 2024
Svar fra FOM den 14. feb. 2024
Dear Steven,Thank you for sharing your valuable feedback. It is very important to us and allows us to improve the service that we provide

10/10 Fremragende

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Room was lovely and overlooked the dock. Was able to check in early. Buffet breakfast was fab.
Overnattede 1 nat i februar 2024
Svar fra FOM den 14. feb. 2024
Dear LauraThank you for sharing your amazing review and feedback score. Look forward to welcoming you back very soon

10/10 Fremragende

Belinda Lisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The rooms have all been redecorated & look even nicer along with new carpets throughout.service is first class as soon as you walk in with freshly baked cookies…a smile & such helpful staff. The food is plenty,fresh,hot & is amazing again the staff are always smiling & there to help.will be back soon thank you
Overnattede 1 nat i februar 2024
Svar fra FOM den 14. feb. 2024
Dear Belinda Lisa,Thank you for sharing your amazing review and feedback score. We are please to read that you enjoyed your stayLook forward to welcoming you back very soon

10/10 Fremragende

G

Overnattede 1 nat i februar 2024
Svar fra FOM den 14. feb. 2024
Dear G,Thank you for sharing your amazing review and feedback score. Look forward to welcoming you back very soon

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location, reasonable rooms and lovely bars
Overnattede 1 nat i februar 2024
Svar fra FOM den 14. feb. 2024
Dear AnonymousThank you for sharing your amazing review and feedback score. Look forward to welcoming you back very soon

6/10 Okay

Jaspal

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I would’ve preferred to be in a room where there was a TV, plus I was in a disabled room which I wasn’t happy about
Overnattede 1 nat i februar 2024
Svar fra FOM den 15. feb. 2024
Dear Jaspel,Thank you for sharing feedback following your most recent stay. Your feedback is important to us and allows us to make improvements to the service we offer

10/10 Fremragende

Louise

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely room, great location. Loved the Hilton breakfast good value for £10 pre booked.
Overnattede 1 nat i januar 2024
Svar fra FOM den 14. feb. 2024
Dear Louise,Thank you for sharing your great review and feedback score. Look forward to welcoming you back very soon

10/10 Fremragende

carol

Reception staff great’ room smashing. Breakfast very tasty Good stay
Overnattede 2 nætter i januar 2024
Svar fra FOM den 14. feb. 2024
Dear Carol,Thank you for sharing your amazing review and feedback score. Look forward to welcoming you back very soon

8/10 Udmærket

Jagmel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parking is very expensive and not included (ie no Free parking) The hotel roof top bar is very good and can see the city from there. Shopping and town within 10 to 15 walking distance. nice view of the canal
Overnattede 1 nat i januar 2024
Svar fra FOM den 15. feb. 2024
Dear Jagmel,Thank you for sharing your valuable feedback. All feedback is very important to us and allows the hotel to make changes to the service we provide. Look forward to welcoming you back very soon

10/10 Fremragende

Glyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely Hotel, perfect location, highly recommend. Only downside was the Parking, there wasn’t any available so had to pay 24 around the corner.
Overnattede 1 nat i januar 2024
Svar fra FOM den 15. feb. 2024
Dear Glyn,Thank you for sharing your feedback and fantastic feedback score. Look forward to welcoming you back very soon

6/10 Okay

Peter

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
One of the things, in my opinion, that this hotel chain is consistent at is disappointing customers. This was my third stay at a Double Tree and at each one I don't see customer service, i see them looking at you in terms of how much they think you will spend. This hotel is no different. Yes you have to visit the Sky Bar, but this is where your problems start. We ordered 2 large glasses of wine at £14.30 a glass. So, the bill was £31.90. I then discover that a server brought 2 glasses of iced water which we didn’t order, didn’t want and didn’t drink. The red wine was disgusting and tasted like it had been in an opened bottle for weeks. When i complained everyone was "sorry to hear that sir" but nobody did anything until i spoke to the security person who brought the var manager. She was "sorry to hear that" and offered drinks vouchers which would be delivered to an undefined place. We went downstairs to the Lock Bar where a superb member of staff, Ivan, rescued our evening with his exceptional service which revolved around his dry humour which kept us in chuckles. Then as we were heading for bed at 19.45 pm, reception said there were some drinks vouchers for us. They tried to phone us in our room but nobody answered. Like we were going to be in our room! I asked why they didn’t phone my mobile or send me an email. This was clearly beyond their capability. So, our experience in the Sky Bar was tantamount to theft. If you use it, prepare to get fitted up .
Overnattede 1 nat i januar 2024
Svar fra FOM den 15. feb. 2024
Dear Peter,Thank you for taking the time to share feedback on your recent stay. I am disappointed to read that your did not enjoy your stay and hope that you will return in the future. Your feedback is very important to us and allows us to make changes to improve the service we offer

10/10 Fremragende

Andersson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra FOM den 15. feb. 2024
Dear Mr Andersson,Thank you for sharing your great feedback score. we are pleased to read that you enjoyed your stay. Look forward to welcoming you back very soon

8/10 Udmærket

Justin

Overnattede 1 nat i januar 2024
Svar fra FOM den 26. jan. 2024
Hi Justin,Thank you for sharing your feedback. Look forward to welcoming you back very soon

10/10 Fremragende

Lynda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was spot on. The check in and the room was overlooking the canal and spotless clean.
Overnattede 1 nat i januar 2024
Svar fra FOM den 26. jan. 2024
Hi Lynda,Thank you for sharing your amazing feedback and review score. Look forward to welcoming you back very soon

10/10 Fremragende

Julian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra FOM den 26. jan. 2024
Hi Julian,Thank you for sharing your amazing feedback score. Look forward to welcoming you back very soon

10/10 Fremragende

Fiona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra FOM den 26. jan. 2024
Thank you Fiona for sharing your amazing 10/10 feedback score. Look forward to welcoming you back very soon