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Anmeldelser af Swiss Lodge Hotel Bernerhof Wengen

1 out of 5
Swiss Lodge Hotel Bernerhof Wengen
Wengiboden 1398b, Lauterbrunnen, BE

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 64 af i alt 253 anmeldelser" "
Bedømmelse på 8 − Udmærket. 102 af i alt 253 anmeldelser" "
Bedømmelse på 6 − Okay. 44 af i alt 253 anmeldelser" "
Bedømmelse på 4 − Dårligt. 27 af i alt 253 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 16 af i alt 253 anmeldelser" "

7,8/10

Rengøring

7,6/10

Service og personale

7,6/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Carol

Rejste med familie
The gentleman that ran the breakfast buffet, was so wonderful. When we checked out of the Hotel, it was raining and we had a 2 hour wait before our train. He let us stay in the dining room for comfort and kept checking on us ….. mind you it was closed in the restaurant…. Offering us tea or coffee. So kind !!
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wochenende in Wengen
Hotel im Zentrum von Wengen. Keine 5min vom Bahnhof entfernt. Sehr freundliches Personal. Preis-Leistung ist sehr gut. Reichhaltiges Frühstücksbuffet mit sehr feinem Brot für nur 12.- pro Person. Wir kommen gerne wieder.
Overnattede 1 nat i januar 2024
Svar fra Hotel Rezeption den 15. jan. 2024
Wir freuen uns über Ihre Bewertung und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place to stay for skiing
Full of character, perfect location, very friendly staff, rooms made up daily. Fantastic breakfasts and the food in the restaurant in the evening was great. Handy ski/boot room which was warm and easy to access
view from the room
Overnattede 6 nætter i december 2023
Svar fra Hotel Reception den 15. jan. 2024
Thanks Michael for your lovely review. We hoep to greet you again soon. Thanks for choosing Hotel Bernerhof.

10/10 Fremragende

karina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfectly located hotel with a magnificent view. We stayed in Grindelwald last year and I loved Wengen more. Delicious food at their restaurant, super friendly staff, comfy rooms…everything was perfect.
Overnattede 2 nætter i december 2023
Svar fra Hotel Reception den 26. dec. 2023
Thanks for your lovely comments. We really hope to see you again in the future. Merry Christmas and a Happy New Year.

8/10 Udmærket

Kashif

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is a unique experience for me as I was staying at this alpine village for the first time. Quite as it can be and beautiful. Hotel’s character is worth the experience and price was unmatched, perfect value for money.
Overnattede 2 nætter i oktober 2023

2/10 Forfærdeligt

Jelte

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

samantha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was lucky to find this lovely hotel in a prime location within the Jungfrau region - at an affordable price (when all other hotels were charging much more). My room was clean, cosy and comfortable. Wonderful staff, friendly and very helpful. I felt at home there. The only downside was the thin walls. It was only really noticeable on my third eve/night. The place is absolutely great value for money despite this.
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Madeline

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely wonderful! First time in Switzerland and couldn’t have stayed at a better place. Highly recommend!
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Clarissa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and nice staff

10/10 Fremragende

Barney

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff, extremely helpful. Internet inconsistent but no real problem.
Overnattede 3 nætter i september 2023

10/10 Fremragende

Lourdes

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room is small but clean. We stayed for 2 nights and are out most of the time so we only are there to sleep. We had breakfast at the restaurant with basic options. Service was good.
Overnattede 2 nætter i september 2023
Svar fra Hotel Reception den 30. sep. 2023
Thanks very much for your review. We hope you enjoyed your stay in Wengen.

8/10 Udmærket

Jennifer, Woodside

Rejste med familie
Synes godt om: Rengøring
The property was low budget friendly but the bathrooms need to be updated. Good for the price though.
Overnattede 5 nætter i september 2023
Svar fra Hotel Reception den 28. sep. 2023
Thanks for your kind review Jennifer. Yes we would love to invest in the bathrooms - on a steady trajectory post-Covid, but we do hope one day it can be acheived. All the best.

10/10 Fremragende

Shane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i september 2023
Svar fra Hotel Reception den 30. sep. 2023
Thanks for your rating. Hope you had a great time in Wengen.

10/10 Fremragende

Mary

Overnattede 2 nætter i september 2023
Svar fra Hotel Reception den 27. sep. 2023
Thanks for the 10 out of 10 Mary! Glad you enjoyed your stay.

8/10 Udmærket

kimberly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to get around
Overnattede 2 nætter i september 2023
Svar fra Hotel Reception den 27. sep. 2023
Thanks for taking the time to review. Hope you enjoyed Wengen.

8/10 Udmærket

Michelle

Overnattede 4 nætter i september 2023
Svar fra Hotel Reception den 27. sep. 2023
Thanks for satying with is Michelle.

8/10 Udmærket

Keillyoh, Musashino

Rejste med familie
Synes godt om: Rengøring, service og personale
部屋の照明が間接照明のみで全体的に暗いです。
Overnattede 2 nætter i september 2023
Svar fra Hotel Reception den 30. sep. 2023
Thank-you we will make a note of this when we are improving the lighting. Many thanks for taking the time to review.

10/10 Fremragende

julia irene

Overnattede 4 nætter i august 2023
Svar fra Hotel Reception den 26. dec. 2023
Thanks for taking the time to review.

2/10 Forfærdeligt

Chieh

Overnattede 2 nætter i august 2023
Svar fra Hotel Reception den 30. sep. 2023
We hope we could have helped improve your stay had you mentioned to us any problems. Hoping you enjoyed your time in Wengen otherwise.

6/10 Okay

Satyanarayana

Rejste med familie
Synes godt om: Service og personale
Carrying luggage 4 floors was an issue. I understand that there are no air conditioners in ski area and this hotel doesnt have fans either
Overnattede 4 nætter i august 2023
Svar fra Manager den 30. aug. 2023
We are very sorry for your unhappiness.We are the very lowest budged hotel in town. We can and dont offer all those services. Sorry again.

8/10 Udmærket

Aazon

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The 3 bed room was really tiny but a clean shared bathroom was a big plus for us. Located just 5 mins walk from Wengen station, it’s very convenient!
Overnattede 4 nætter i august 2023
Svar fra Hotel Reception den 26. aug. 2023
We are really grateful you took the time to review. Thanks for staying with us in Wengen.

10/10 Fremragende

Sanjeev

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place is nice, but it netiher has lift nor a big washroom. However, it is situated at a nice place and easily reachable from the train station.
Overnattede 2 nætter i august 2023
Svar fra Hotel Reception den 26. aug. 2023
We woudl love a lift! But sadly we cannot have one. Thanks for taking the time to review the hotel and we hope you come again.

10/10 Fremragende

Sanjay

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the views. Friendly staff and all necessary aminities.
Overnattede 2 nætter i august 2023
Svar fra Hotel Reception den 26. aug. 2023
Thanks for taking the time to review. I really hope you enjoyed your time in Wengen.

8/10 Udmærket

Bianca

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a great stay. The room is good and the bathrooms is tiny but functional. We had a nice balcony which is great but there also is a common terrace. The restaurant is a wonderful choice for a meal too. Everything is within walking distance and the views are unparalleled. The staff is very friendly and helpful.
Overnattede 2 nætter i august 2023
Svar fra Hotel Reception den 15. aug. 2023
Thanks Bianca for your review. We are glad you enjoyed your stay and hope to welcome you again in future.

8/10 Udmærket

Sequoia C

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Very simple place to sleep
It's a very simple room. Beds, a sink, and not much else. The town itself if cute, but doesn't have a ton to do in it--obviously, the attractions is the stuff nearby, via train or hikes. Bathrooms are shared but kept very clean. One (physical) key per room, so everyone has to go places together and return together. Rooms are so small, you won't really want to spend much time in the hotel.
Overnattede 3 nætter i august 2023
Svar fra Hotel Reception den 11. aug. 2023
The Basic Tourist Rooms have a shared bathroom so yes very simple for the price, but we hope to offer key solutions in future. Have a safe travel onto your next location.

10/10 Fremragende

Sheau Yun

Overnattede 3 nætter i august 2023
Svar fra Hotel Reception den 15. aug. 2023
Thanks for the 10/10!

8/10 Udmærket

Regina

Synes godt om: Rengøring
My room was clean and no frills. Check in was easy and the rosti at the restaurant ended up being worth the long wait. The hotel has a fine five restaurant and I also appreciated that the froth desk clerks recommended good alternative hikes with great views away from the long lines and crowds. This hotel is a good option for those on a vacation pr even work budget.
Overnattede 2 nætter i august 2023
Svar fra Hotel Reception den 15. aug. 2023
Thank-you for your review. We were happy to welcome you.

8/10 Udmærket

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Traditional hotel centrally located & great hosts
Traditional hotel in good location. Wengen is not big, so everything is close. Great hosts. Room was spacious with a nice balcony with snow capped mountains as a view. Weird shower and toilet set up in room. Like out of a campervan.
Overnattede 2 nætter i juni 2023
Svar fra Hotel Reception den 11. aug. 2023
Great photos Peter! Thank-you. Glad you had a great time in Wengen.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Hotel Reception den 1. aug. 2023
Thanks for choose Hotel Bernerhof.

10/10 Fremragende

Eric

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful!
Best hotel! Beautiful view off back patio. Restaurant was amazing!! Get the raclette and sit in a window seat!
Overnattede 1 nat i juni 2023
Svar fra Hotel Reception den 26. jul. 2023
Thank you for your review Eric, so glad you had a great experience. Merci Vilmal.

10/10 Fremragende

Eamon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent value for money and beautiful views of the mountains around Wengen. The key situation (outside and inside keys) is a little strange though and the check-in times are quite limited.
Overnattede 3 nætter i juli 2023
Svar fra Hotel Reception den 27. jul. 2023
Thanks for your comments Eamon, the keys have been here longer than I have :-) one day we may change, but it's quirky and works well to prevent people loosing keys (which happens a lot! We have even found them hanging in trees in Interlaken!)We hope to extend check-in times one day by a more digital style check-in , but for now we try to work to our best ability within the budget price of the property. We do hope that you can visit Wengen again in future. Many thanks.

10/10 Fremragende

Eric

Overnattede 3 nætter i juli 2023
Svar fra Hotel Reception den 11. aug. 2023
Thank-you for choosing Hotel Bernerhof.

8/10 Udmærket

Wenxiang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
There wasn’t any AC, but since the location was up in the mountains, the room doesn’t get too hot. The bathroom was indeed small, there is a public refrigerator, the rooms are not the most soundproof, and there are no elevators. These are somethings to keep in mind. What I liked was that you can borrow a kettle from the reception, and the reception lady was very nice. There is also free tea and coffee at the lobby area. Great view from the room and excellent location in the town. Pretty good for its price. Wengen is also a little nice town with easy transportation via train.
Svar fra Hotel Reception den 18. jul. 2023
Good morning and thanks for your review. We do have a few things we would love to improve over time and hopefully now tourism is getting back to pre-2020 Covid rates, we are confident we can continually imrpove our services. We are so glad you chose Hotel Bernerhof and hope you can visit again soon. Merci Vilmal.

10/10 Fremragende

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful property only accessible by train. Glorious little town right outside the hotel doorway.
Overnattede 2 nætter i juli 2023
Svar fra Hotel Reception den 14. jul. 2023
Thank you very much for your review. We are so glad you enjoyed your time in Wengen.

10/10 Fremragende

Niel

Rejste med familie og småbørn
Friendly service. Clearly indicated the property details
Overnattede 2 nætter i juli 2023
Svar fra Hotel Reception den 14. jul. 2023
Thanks for your review, your were very welcome in our hotel. Have a safe onward journey.

2/10 Forfærdeligt

SAI

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
To start on the positive note, this place is at the best location, just 5mins walk from the station and beautiful views on the front. Now to the bad parts. Checkin is only allowed between 4-6pm.I was told to pay extra 50CHF if I come later. Zero amenities in the room, not even a fan for summer months. No coffee maker or refrigerator in room, a kettle can be borrowed with a 20CHF deposit. No elevators. No safety grills on windows which are completely open, this could be dangerous with little kids. The toilet is ridiculously tiny.
Overnattede 2 nætter i juni 2023
Svar fra Hotel Reception den 14. jul. 2023
Mr Ganesh,Such a shame your felt the need to raise these issues after leaving us and not speaking to us in person.Rooms have window bars and balconies that meet Regulations in Switzerland. We are the one of the most economic hotels in Wengen and are listed as a Swiss Lodge. We also clearly indicate that we do not have a lift as unfortunately as the chalet was built in 1908 we are unable to gain permission to install one. We cannot offer fans in all rooms as the electricity consumption to the older builder would mean full black-out every night if everyone turned on a fan and or kettles. We offer Kettles with a deposit for this reason, and you had free use of the reception kettle facitlity to all guests. There is a communal fridge in reception that was explained to you as well for guest use. We operate a check-in facility from 14:00-18:00 which is listed and have to make arrangements for staffing to accomodate late check-ins. These times are on our property website and was communicated to you on a number of occasions. We will be confirming all our safety arrangements with Expedia and thank-you for highlighting these to them so that we can confirm that we meet regulation and compliance in order to reassure our future guests. Our toilet facilities are small and again we are unable to change them currently due to planning restrictions set by the local authority. Next time, do feel confident to speak directly with us. Kind regards,Hotel Reception, Hotel Bernerhof

8/10 Udmærket

Jason

Rejste med partner
Synes godt om: Rengøring, service og personale
Expedia and hotel website both had incorrect check-in time. A fan in the room would have been nice.
Overnattede 2 nætter i juni 2023
Svar fra Hotel Reception den 15. jul. 2023
Thanks Jason, we are today doing a full research on the Expedia sites and updating everything as we speak. Thanks for feedback, we would love fans in all the rooms and/or aricon, but our electricity supply just can't cope. One day hopefully!Thanks again for choosing Hotel Bernerhof.

10/10 Fremragende

Feng

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2023
Svar fra Hotel Reception den 21. jun. 2023
Thank-you so much for your review. We are so glad you chose Hotel Bernerhof and hope you come again. Merci vilmal!

10/10 Fremragende

Jennifer

Overnattede 2 nætter i juni 2023
Svar fra Hotel Reception den 18. jul. 2023
Thanks for staying with us Jennifer. We hope to see you again soon!Merci Vilmal

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect room in the center of town! The staff was great, and I was able to walk right out the front door onto the best hikes I've ever done in my life!
Overnattede 2 nætter i juni 2023
Svar fra Hotel Reception den 15. jul. 2023
Thanks John, so glad you enjoyed all the delights of Wengen. Hope you can come again soon. Thanks,Hotel Bernerhof

8/10 Udmærket

Prerna

Overnattede 3 nætter i juni 2023
Svar fra Hotel Reception den 18. jul. 2023
Thanks for your rating. We afre so glad you chose to stay with us. Do come again soon. Merci Vilmal

8/10 Udmærket

Marianne

Rejste med partner
Synes godt om: Rengøring, service og personale
We stayed at the Bernerhof for 3 nights ... the views were awesome ... the staff was fabulous ... the bed was good ... walking to the 3rd floor (in Canada it would be the 4th) daily was not so great. Dated rooms but comfy.
Overnattede 3 nætter i juni 2023
Svar fra Hotel Reception den 18. jul. 2023
Thanks Marianne for your kind words. Oh we wish we had an elevator - especially housekeeping :-) but sadly due to our age we can't. We hope you can come again in future and see our continual improvements. Merci Vilmal

10/10 Fremragende

Larry

Synes godt om: Rengøring, service og personale
Hotel dated but close to train station.
Overnattede 3 nætter i maj 2023
Svar fra Hotel Reception, Hotel Bernerhof. den 3. jun. 2023
Thanks for your visit. We appreciate that the hotel does require some updates, but we like to welcome you into the "family" and hope that hot water,cleanliness, good food and great location can help towards a comfortable stay. Thank you very much for choosing Hotel Bernerhof and we hope you had a great time in Wengen.Hotel Reception, Hotel Bernerhof.

8/10 Udmærket

Natalie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Mitarbeiter waren sehr freundlich, man kann auch schon vor ab des einchecks kommen.
Overnattede 1 nat i marts 2023

8/10 Udmærket

Jocelyne

Overnattede 2 nætter i marts 2023

10/10 Fremragende

Cristina

Overnattede 1 nat i december 2022

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Schade das eine vom Personal wirklich unfreundlich war aber ein anderer viel freundlicher war, also war's OK. Das Hotel ist ein bisschen basisch aber in Wengen kostet es nicht zu viel, das sehr gut in diesem Ort ist.
Overnattede 2 nætter i juli 2022

8/10 Udmærket

Sarah, Frankfurt

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i september 2022

2/10 Forfærdeligt

MICHAEL

Overnattede 3 nætter i august 2022

6/10 Okay

fatih

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
bad accommodation and service..
hotel address is a very difficult place..I thought this hotel was in Lauterbrunnen but unfortunately it is somewhere on the top of the mountain..but it didn't bother me, on the contrary, it was nice..The hotel breakfast was enough, the working girl was disrespectful and the reception service was very inadequate..hotel room is too small and uncomfortable..
Overnattede 1 nat i august 2022