While it’s clear this resort was once a true 5-star destination, the rooms are ridiculously in need of major refurbishment. We stayed in a family deluxe room and a twin ocean view room on the 7th floor of the main wing and how embarrassing is it that their mattress boxes are threadbare in several areas. One of our rooms (7103) had a disgusting smell and a running toilet. Carpet in the hall and ornate wooden panels on the walls of the hallway need repair or replacement. The elevator doors and buttons were always smudged and never seemed to be wiped down. When it rained, a white foam appeared on the balcony floor.
That being said, the staff, every single one of them, were amazing and exemplified true Filipino hospitality. Everyone repeats your order to ensure accuracy and requests were handled promptly.
Other highlights were the Chi Spa, which we’d definitely come back for (shout out to Noemi, salamat po), the Ocean wing pool, beach area, and Tides buffet. I had asked about access to the Ocean wing pool as a main wing guest and was told by the operator that we could not use it but one of the Ocean wing guests we met at the beach let me know that we should be able to use it, so we tried and the staff there had no problems with us staying. It is a much nicer pool with a better view than the main pool.
For those with young kids, the resort has tons of activities to keep them occupied. We would have definitely used the game room and playground a few years ago.
