Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 606 af i alt 1001 anmeldelser" "
10 - Fremragende
606
Bedømmelse på 8 − Udmærket. 231 af i alt 1001 anmeldelser" "
8 - Udmærket
231
Bedømmelse på 6 − Okay. 83 af i alt 1001 anmeldelser" "
6 - Okay
83
Bedømmelse på 4 − Dårligt. 53 af i alt 1001 anmeldelser" "
4 - Dårligt
53
Bedømmelse på 2 − Forfærdeligt. 28 af i alt 1001 anmeldelser" "
2 - Forfærdeligt
28
9,4/10
Rengøring
9,0/10
Service og personale
8,2/10
Faciliteter
9,2/10
Overnatningsstedets tilstand og faciliteter
8,8/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Verificeret rejsende
Rejste med familie
20. jul. 2022
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 1 nat i juli 2022
Svar fra Customer Service den 21. jul. 2022
Thank you for the 10/10 rating!
It's excellent you enjoyed your time at Lancaster Marriott at Penn Square so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Josh Nowak
General Manager
10/10 Fremragende
Eric
Rejste med partner
21. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a great stay in a beautiful hotel and the restaurant options were perfect.
Eric
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Eric, thank you for the wonderful feedback! The team at Lancaster Marriott at Penn Square is delighted to hear you enjoyed your stay and found the dining options to be perfect. We're looking forward to welcoming you back soon!Josh NowakGeneral Manager
10/10 Fremragende
Josselyne
Rejste med familie
16. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was beautiful, view was great and staff was very friendly! Room was clean and comfortable.
Josselyne
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 16. maj 2024
Josselyne, thank you for your fantastic feedback. Lancaster Marriott at Penn Square is delighted that you enjoyed the beautiful view and found the room clean and comfortable. Our team members appreciate your kind words about their friendliness. We look forward to welcoming you back!Josh NowakGeneral Manager
10/10 Fremragende
Kimberly
Rejste med partner
14. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very Clean. The decor was very pleasing. Convenient parking.
Kimberly
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 14. maj 2024
Kimberly, it's delightful to hear that you enjoyed the cleanliness and appealing decor at Lancaster Marriott at Penn Square. We're glad that you found our parking convenient as well. We value your feedback and hope to welcome you back soon for an equally enjoyable experience.Josh NowakGeneral Manager
8/10 Udmærket
Patricia
12. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I liked the room and staff was very helpful. However if you are attaching your hotel to a venue for recommendations then it should be the expectation that people will check in early. Not the excuse of transparent check in times. You are making money from the bride and grooms recommendations. Your priority shoul be to accommodate the guests attending this wedding.
Patricia
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 12. maj 2024
Patricia, we're thrilled to hear that you enjoyed your room and found our team members to be helpful during your stay at Lancaster Marriott at Penn Square. We acknowledge your suggestion about accommodating early check-ins, especially for event-related stays. We always aim to meet the diverse needs of our guests and we appreciate this feedback to help enhance future experiences. Thank you for choosing us for your stay and we hope to have the pleasure of serving you again in the future.Josh NowakGeneral Manager
2/10 Forfærdeligt
Tyler
7. maj 2024
Tyler
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 27. maj 2024
Thank you for sharing your feedback, Tyler.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.Josh NowakGeneral Manager
10/10 Fremragende
Ellen
Rejste med familie
5. maj 2024
Synes godt om: Faciliteter
Clean, great location and staff is excellent
Ellen
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 5. maj 2024
Ellen, it's wonderful to read your positive feedback about the Lancaster Marriott at Penn Square. It's clear you appreciated the cleanliness of our property, the convenient location, and the excellence shown by our team members. We're so glad your stay was enjoyable and we look forward to welcoming you back in the future!Josh NowakGeneral Manager
10/10 Fremragende
Patrickj
4. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stayed on the evening of my retirement, very clean, extremely quiet, friendly staff.
Patrickj
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 5. maj 2024
Patrickj, thank you for choosing Lancaster Marriott at Penn Square to mark such a momentous event as your retirement. It's fantastic to hear about your positive experience with our cleanliness, peaceful atmosphere, and congenial team members. We hope to welcome you back on many more occasions in the future.Josh NowakGeneral Manager
10/10 Fremragende
Thomas
Rejste med partner
3. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Many homeless people.
Thomas
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 3. maj 2024
Thomas, thank you for sharing your experience. At Lancaster Marriott at Penn Square, we strive to maintain a safe and welcoming environment. Please note your concern with the surrounding area is an issue we take seriously and work within our means to address. Rest assured, we're committed to ensuring comfortable stays for all our guests. Thank you for your understanding.Josh NowakGeneral Manager
10/10 Fremragende
Wendy
Rejste med partner
30. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved it!!
Wendy
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 30. apr. 2024
Wendy, it's fantastic to hear that you had such a wonderful experience at Lancaster Marriott at Penn Square! We look forward to creating more memorable moments the next time you choose to stay with us.Josh NowakGeneral Manager
10/10 Fremragende
Daphne
29. apr. 2024
Nice location
Daphne
Overnattede 1 nat i april 2024
Svar fra Customer Service den 30. apr. 2024
Daphne, it's delightful to know you appreciated the convenience of Lancaster Marriott at Penn Square's location. We believe it really enhances our guests' experience and we're delighted it contributed positively to your stay. Thank you for choosing us, and we hope to welcome you back soon!Josh NowakGeneral Manager
10/10 Fremragende
Joseph
27. apr. 2024
It was a very nice and comfortable place to stay.
Joseph
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Joseph, we're delighted to hear you found your stay at Lancaster Marriott at Penn Square to be very pleasant and comfortable. We strive to create such experiences for our guests and we appreciate you acknowledging our efforts. We look forward to having you with us again in the future.Josh NowakGeneral Manager
10/10 Fremragende
Cassandra
23. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel with great service. We were upgraded to a big suite and loved it.
Cassandra
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 24. apr. 2024
Cassandra, it's wonderful to hear that you appreciated the aesthetics of the Lancaster Marriott at Penn Square and the excellent service provided. It's fantastic to know that the complimentary suite upgrade added to your enjoyment. We can't wait to welcome you back in the future for another splendid stay.Josh NowakGeneral Manager
10/10 Fremragende
Andrew, Meriden
Rejste med familie
21. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place was great in every aspect.
Andrew
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 22. apr. 2024
Andrew, thank you for your lovely feedback. We're delighted to hear you had a fantastic time at Lancaster Marriott at Penn Square. It's heartening to know we achieved our goal in every area for you. We hope to welcome you back in the future.Josh NowakGeneral Manager
10/10 Fremragende
Gordon
19. apr. 2024
Gordon
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 10. maj 2024
Gordon, it's wonderful to receive your positive rating about your stay at Lancaster Marriott at Penn Square. We're thrilled you had a great experience and we hope to welcome you back in the near future. Best regards.Josh NowakGeneral Manager
10/10 Fremragende
Kym
Rejste med partner
19. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Location and amenities great, bar staff, last night, rude and condescending!
Kym
Overnattede 1 nat i april 2024
Svar fra Customer Service den 19. apr. 2024
Kym, it's delightful to hear that you enjoyed the location and amenities at Lancaster Marriott at Penn Square. We regret any inconvenience encountered at our bar. It's important to us that all our team members provide outstanding service, and we will take action to ensure every guest experience is pleasant. We appreciate your candid feedback and hope to make your next visit a more enjoyable one.Josh NowakGeneral Manager
10/10 Fremragende
Edward
Rejste med familie
15. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
in town to walk ; Roof bar with Pizzas!
Edward
Overnattede 2 nætter i december 2023
Svar fra Customer Service den 16. apr. 2024
Edward, how wonderful to hear you enjoyed your stay at Lancaster Marriott at Penn Square and made good use of our roof bar and their pizza offerings! We hope to have the pleasure of hosting you again whenever you're back in town. Safe travels!Josh NowakGeneral Manager
4/10 Dårligt
Donald
14. apr. 2024
Donald
Overnattede 1 nat i april 2024
Svar fra Customer Service den 15. apr. 2024
Donald, it seems your recent experience didn't quite meet expectations. We'd appreciate the opportunity to dive deeper into any potential issues you may have faced during your stay. We truly value your feedback as it helps us to improve. We hope to have the chance to provide you with a more pleasant experience in the future.Josh NowakGeneral Manager
10/10 Fremragende
Jacob
Rejste med partner
8. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel, had an amazing stay
Jacob
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 8. apr. 2024
Jacob, it's delightful to know you enjoyed an excellent experience at Lancaster Marriott at Penn Square. Our team is dedicated to making each guest's stay exceptional. We appreciate your positive feedback and look forward to welcoming you back in the near future.Josh NowakGeneral Manager
10/10 Fremragende
Catherine, McGaheysville
6. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good place to stay in this area
Catherine
Overnattede 1 nat i april 2024
Svar fra Customer Service den 6. apr. 2024
Catherine, thank you for choosing the Lancaster Marriott at Penn Square! It’s wonderful to hear that you had a satisfactory stay with us. We hope to welcome you back soon, whenever you are in the area.Josh NowakGeneral Manager
10/10 Fremragende
Anne
3. apr. 2024
Loved the pool.
Anne
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 4. apr. 2024
Anne, it's wonderful to read that you thoroughly enjoyed the pool at Lancaster Marriott at Penn Square! We strive to provide facilities that our guests love, and we're glad to know that we've succeeded on this occasion. We hope to see you again soon.Josh NowakGeneral Manager
10/10 Fremragende
CANDIDA, PASSAIC
Rejste i en gruppe
1. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel in the center of everything
CANDIDA
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 1. apr. 2024
Candida, thank you for sharing your experience! We're delighted to hear that you appreciated the central location of Lancaster Marriott at Penn Square. It's always our goal to provide a convenient and enjoyable stay for our guests. We hope your travels bring you back soon.Josh NowakGeneral Manager
8/10 Udmærket
Matthew
28. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Matthew
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 29. mar. 2024
Matthew, we appreciate you taking time to rate your stay at Lancaster Marriott at Penn Square positively. We gladly embrace feedback and hope to serve you again in the future. We strive to continuously enhance our guests' experiences and your assessment is integral in this process. Thank you for choosing our hotel.Josh NowakGeneral Manager
10/10 Fremragende
Erin
26. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location near restaurants and shops.
Erin
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 26. mar. 2024
Erin, we're thrilled to learn you enjoyed the prime location of Lancaster Marriott at Penn Square, surrounded by numerous dining and shopping options. We appreciate your feedback and we can't wait to welcome you back.Josh NowakGeneral Manager
10/10 Fremragende
Guadalupe
Rejste med partner
18. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Parking, and the walkway to the hotel
Guadalupe
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 18. mar. 2024
Guadalupe, we're glad you appreciated the convenient parking and accessible walkway at the Lancaster Marriott at Penn Square. We strive to make every aspect of your stay comfortable and hassle-free. Looking forward to seeing you again in the future!Josh NowakGeneral Manager
10/10 Fremragende
Nerlyne
Rejste med familie
18. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only issue I had was the East tower elevator was sooo slow other than that everything was good
Nerlyne
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 18. mar. 2024
Nerlyne, it's wonderful to hear that your stay at Lancaster Marriott at Penn Square met your expectations overall. We appreciate your feedback regarding the East tower elevator and assure you it's being looked into to enhance our guests' experiences. Looking forward to welcoming you back soon.Josh NowakGeneral Manager
10/10 Fremragende
Amanda
Rejste med familie
17. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved everything about this hotel!!
Amanda
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 18. mar. 2024
Amanda, it's fantastic to hear how much you loved your experience at the Lancaster Marriott at Penn Square! We're honored to have made such a positive impression and we look forward to welcoming you back in the future.Josh NowakGeneral Manager
8/10 Udmærket
Brian
17. mar. 2024
Brian
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 6. apr. 2024
Thank you for the 4-star rating, Brian!It's great your time at Lancaster Marriott at Penn Square was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!Josh NowakGeneral Manager
10/10 Fremragende
Dawit, Lawrenceville
12. mar. 2024
Dawit
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 14. mar. 2024
Dawit, thank you for choosing to stay at Lancaster Marriott at Penn Square. It's wonderful to see that our hotel met your expectations and we hope you enjoyed your time with us. Anytime you're back in the area, we'd be more than pleased to welcome you once again.Josh NowakGeneral Manager
10/10 Fremragende
Wenlang, Florham Park
Rejste med familie og småbørn
11. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean room and convenient location in the center of Lancaster.
Wenlang
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 11. mar. 2024
Wenlang, thank you for your feedback. We're thrilled to learn at Lancaster Marriott at Penn Square, you appreciated our meticulous housekeeping and the central positioning that offered convenience during your stay. We hope to welcome you back on your next trip to Lancaster.Josh NowakGeneral Manager
6/10 Okay
david
Rejste med familie
10. mar. 2024
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Place was perfect except for these beetles that were everywhere.
david
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 11. mar. 2024
David, we appreciate your feedback and are glad to hear you found the hotel to your liking in most aspects. We regret to hear about the presence of unwanted guests during your stay and will notify our team members to look into the matter immediately. Your comfort is our top priority and we aim to offer a problem-free experience for our guests. We hope you'll consider staying with us again in the future.Josh NowakGeneral Manager
10/10 Fremragende
Andre
1. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Andre
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 3. mar. 2024
Andre, thank you for choosing to stay at Lancaster Marriott at Penn Square. The team is thrilled to see your top rating. A wonderful guest experience is our utmost aim! We hope to serve you again on your next visit.Josh NowakGeneral Manager
6/10 Okay
Gina
Rejste i en gruppe
23. feb. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gina
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 24. feb. 2024
We appreciate you leaving your feedback with us, Gina.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.Josh NowakGeneral Manager
10/10 Fremragende
Jane
21. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel. Very convenient while attending an event at the conference.
Jane
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 22. feb. 2024
Jane, it's wonderful to know that you found the Lancaster Marriott at Penn Square to be a convenient option for your event needs. It makes us happy to deliver a nice, enjoyable experience for our guests. We hope to become your preferred choice for your future visits.Josh NowakGeneral Manager
10/10 Fremragende
Gretchen
19. feb. 2024
Synes godt om: Overnatningsstedets tilstand og faciliteter
Gretchen
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 21. feb. 2024
Gretchen, thank you for choosing the Lancaster Marriott at Penn Square. It's great to see that your visit was enjoyable. We appreciate your positive feedback and are looking forward to welcoming you back in the future.Josh NowakGeneral Manager
10/10 Fremragende
Eric
Rejste med familie
19. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It has been a wonderful stay.
Eric
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 19. feb. 2024
Thank you for the fantastic rating, Eric!It's outstanding you had such a wonderful experience at Lancaster Marriott at Penn Square. We care about the satisfaction of our guests. We can't wait to see you again soon!Josh NowakGeneral Manager
8/10 Udmærket
Erika
Rejste med familie
17. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Erika
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 19. feb. 2024
Erika, thank you for taking the time to rate Lancaster Marriott at Penn Square. It seems you overall enjoyed your stay with us. We would love to further improve your experience, so please feel free to share any suggestions or things you would like to see improved. We eagerly await your next visit.Josh NowakGeneral Manager
10/10 Fremragende
Sandra
Rejste med familie
17. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I travel a lot and desk employee should go to very Marriott and train. He was amazing best check in ever
Sandra
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 17. feb. 2024
Sandra, it's wonderful to read about your superb check-in experience at the Lancaster Marriott at Penn Square. We're thrilled to hear your recognition of our team member who provided top-notch assistance, and are delighted that this contributed to making your stay exceptional. We appreciate your kind words and look forward to welcoming you back in the future.Josh NowakGeneral Manager
8/10 Udmærket
Tucker
Rejste med partner
15. feb. 2024
Synes godt om: Service og personale
Room was not ready on time had to wait over an hour in the lobby for my room to be cleaned
Tucker
Overnattede 1 nat i december 2023
Svar fra Customer Service den 15. feb. 2024
Tucker, it's regrettable to learn that there was a small waiting period during your check-in process. Please know your valuable feedback has been noted and will be shared with our team to help us improve our services. Despite this, we hope that the rest of your stay at Lancaster Marriott at Penn Square was enjoyable and met your expectations. Thank you for your review. We appreciate your understanding and patience.Josh NowakGeneral Manager
10/10 Fremragende
corby
15. feb. 2024
Synes godt om: Rengøring
corby
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 16. feb. 2024
Corby, it's splendid to hear from you. Your phenomenal rating means a lot to us at Lancaster Marriott at Penn Square. We're thrilled you had such a great experience and look forward to making your future stays just as delightful!Josh NowakGeneral Manager
4/10 Dårligt
Todd
11. feb. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Todd
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 13. feb. 2024
Todd, it's disappointing to learn that your stay didn't meet your expectations. We continually strive to improve our guest experiences and your feedback is essential in that process. We hope you will consider giving us another chance in the future.Josh NowakGeneral Manager
10/10 Fremragende
Sharlene
Rejste med partner, Forretningsrejsende
9. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked that it was so conveniently located and also very clean.
Sharlene
Overnattede 3 nætter i januar 2024
Svar fra Customer Service den 10. feb. 2024
Sharlene, we're so pleased that you enjoyed your stay at Lancaster Marriott at Penn Square. It's appealing to know that you admired the convenience of our location and our commitment to cleanliness. We can't wait to provide you with another delightful experience in the future.Josh NowakGeneral Manager
8/10 Udmærket
TL
Rejste med partner
2. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient historic district location. Parking garage attached to corridor to lobby. Room was clean and modern. But was not fond of the translucent bathroom barnstyle door for privacy. There was no Ventilation fan in bathroom ( or it didnt work). Perfect location to walk to an evening at the Fulton Theatre, and a block from central market.
TL
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 3. feb. 2024
TL, it's great to hear you appreciated the Lancaster Marriott at Penn Square's ideal location, cleanliness and modern amenities. We're also glad you were able to experience the Fulton Theatre and local market with ease. While we're sorry you had concerns about the bathroom door privacy and ventilation, we appreciate this feedback and will ensure our team members are aware. We hope to see you again soon.Josh NowakGeneral Manager
10/10 Fremragende
Michelle
Rejste med familie
1. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Michelle
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 1. feb. 2024
Michelle, thank you for your top rating of Lancaster Marriott at Penn Square. It truly makes our day when we can delight our guests. We hope to welcome you back again soon. Safe travels!Josh NowakGeneral Manager
6/10 Okay
Ron
Rejste med partner
29. jan. 2024
Synes godt om: Rengøring
Synes ikke om: Faciliteter
Property was extremely noisy.
Ron
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 30. jan. 2024
Ron, we regret to hear about the noise disturbances during your stay. Please know we strive to ensure a peaceful and tranquil environment for our guests. We are already noting your feedback and assure you that steps will be taken to minimize such disturbances in future. We hope for another chance to serve you better.Josh NowakGeneral Manager
6/10 Okay
Todd
Rejste med familie
27. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Todd
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 29. jan. 2024
We appreciate the feedback, Todd.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.Josh NowakGeneral Manager
8/10 Udmærket
ashton
Rejste med familie
27. jan. 2024
Synes godt om: Faciliteter
Great hotel, great room, and great staff. They’re for a cheerleading competition that was at the convention center. Wasn’t ideal to wait for one elevator to work on the east tower. Which made the line long up and down the elevator (with carrying luggage). Overall, I would recommend the hotel.
ashton
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 28. jan. 2024
Ashton, thank you for sharing your experience at Lancaster Marriott at Penn Square and recommending us. We are thrilled to hear that you appreciated the quality of our accommodations and our dedicated team members. We also note your comments concerning the East Tower elevator, and will continue to enhance our service to provide smooth access to all areas of our hotel. We look forward to welcoming you back for another outstanding experience.Josh NowakGeneral Manager
8/10 Udmærket
Hila
Forretningsrejsende
26. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hila
Overnattede 3 nætter i januar 2024
Svar fra Customer Service den 27. jan. 2024
Hila, thank you for your stay at Lancaster Marriott at Penn Square and taking the time to rate us. We're delighted to see that your experience was pleasant and we appreciate your feedback. We hope to serve you again on your next visit.Josh NowakGeneral Manager
8/10 Udmærket
Tracie
Rejste med familie
22. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quick visit
The hotel was spotless and room very welcoming. Disappointed with so many charges that the hotel had. Parking, WIFi etc. Lacking in breakfast options. Very disappointing 18.00 buffet. I have had better complimentary at other hotels. Not sure if I will return
Tracie
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 22. jan. 2024
Tracie, it's wonderful to hear that you found the Lancaster Marriott at Penn Square immaculate and our rooms inviting. It seems there were some concerns about additional costs and breakfast choices. Your feedback is significantly acknowledged as we strive to improve these elements for a better guest experience. Your insight on the buffet is also taken on board as we keenly review our dining options. It is in our best interest to witness you coming back and enjoying a more satisfying stay.Josh NowakGeneral Manager
10/10 Fremragende
Wendy
Rejste med partner
21. jan. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful fuse out of floor to ceiling windows. Great bistro, and bakery nearby.
Wendy
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 26. jan. 2024
Wendy, it's delightful to hear that you enjoyed the sweeping vistas from your room at the Lancaster Marriott at Penn Square. We're thrilled that our on-site dining options and the proximity to a local bakery added to your satisfying experience. We eagerly look forward to your return.Josh NowakGeneral Manager