Lounge i lobbyen

Anmeldelser af Lake Louise Inn

3 out of 5
Lake Louise Inn
210 Village Road, Lake Louise, AB

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 612 af i alt 1340 anmeldelser" "
Bedømmelse på 8 − Udmærket. 389 af i alt 1340 anmeldelser" "
Bedømmelse på 6 − Okay. 179 af i alt 1340 anmeldelser" "
Bedømmelse på 4 − Dårligt. 95 af i alt 1340 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 65 af i alt 1340 anmeldelser" "

8,4/10

Rengøring

8,8/10

Service og personale

8,2/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

kasper

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Book somewhere else.
Pictures looks great and when you arrive at the front desk it also looks fine, but from there on it goes bad, rued staff and where asked if we wanted to pay for an upgrade and stay in main building, we said no, but should have paid the money, we got send to and very small room, no elevators, not maintained at all. Not possible to get something to eat. This hotel should be split in two, a 2star part and a 3 star part. If you go to this area then do your self the favor and book the stay in Banff.
Overnattede 2 nætter i oktober 2021
Svar fra Duty Manager den 26. okt. 2021
Dear Valued Guest, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback.

10/10 Fremragende

Peihai

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i maj 2024

10/10 Fremragende

Wendy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was perfect for our big group ( 2 bedrooms ) Staff were all helpful and friendly Loved the live music and smores in the gazebo
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Zhiying

Overnattede 2 nætter i maj 2024

4/10 Dårligt

Juan, Bellevue

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The property is well located, however the rooms do not reflect the photos of the room that you actually booked through Expedia. I asked the front desk about this and I was told that they have no control over what Expedia puts on their website. I paid for a "luxury" room and it was all but a luxury, it looked very old. The only positive thing about the room was the mountain view.
Overnattede 3 nætter i april 2024
Svar fra Nataly - Manager on Duty den 22. maj 2024
DearJuan, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. We work hard to make every guest's experience a memorable one and this is definitely not the level of service we aim to provide. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Fremragende

Tammy

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

Christian Dane

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Female waiter Staff in the Legend restaurant was rude but the food was good. Other male waiters are fine.
Overnattede 1 nat i maj 2024
Svar fra Nataly - Manager on Duty den 22. maj 2024
Dear Christian, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. Although I was happy to hear you enjoyed the food at our restaurant, I would like to apologize in regards to the service you received. I am so sorry you felt the service was not up to your standards. We will be addressing this issue and ensuring that this type of behaviour is corrected. This is a standard we do not hold ourselves to, and I am truly sorry you experienced this. Nonetheless, we all trust you had a wonderful time exploring all that Lake Louise has to offer. – Warmest Regards - Nataly - Manager on Duty

10/10 Fremragende

Mike, Toronto

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The property is nicely maintained. About 10 minutes from Louise lake To our surprise there is restaurant and food options inside it.
Overnattede 1 nat i maj 2024
Svar fra Karen den 21. maj 2024
Dear Mike, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

4/10 Dårligt

Gagandeep

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room shown is picture was not real , no elevator for old people , no water no room service no breakfast, front desk was busy in completely task only , no greetings no smile on the faces
Svar fra Karen den 21. maj 2024
Dear Gagandeep, thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager

2/10 Forfærdeligt

Wency

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
我的房間不便宜,看相片誤以為很光新。但實際上是很舊的房間,隔音差,不建議選擇。 我預定另一間在旁邊的酒店,更便宜還更新。
Overnattede 1 nat i maj 2024
Svar fra Karen den 21. maj 2024
Dear Wendy, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager

10/10 Fremragende

Caroline

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to everything with delicious onsite restaurant!
Overnattede 1 nat i maj 2024
Svar fra Nataly - Manager on Duty den 22. maj 2024
Dear Caroline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities., especially our Restaurants. It is always nice to know our cooking is appreciated! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 Udmærket

Maurizio, Bologna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Grande e con tutto quello che serve.
Overnattede 1 nat i maj 2024
Svar fra Karen den 20. maj 2024
Dear Maurizio, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

8/10 Udmærket

William

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Huge noise on our second night that the staff were unable to resolve. They said that it was caused by the rain we were having but that seemed illogical. It kept us and others near us from sleeting for a good part of the night. We did not receive any offer of compensation which was very disappointing.
Overnattede 2 nætter i maj 2024
Svar fra Karen den 20. maj 2024
Dear William, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the noise complaint with the room. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. I have a note on file that your were offered a room move. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager

10/10 Fremragende

Richard

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
good overall
Overnattede 1 nat i maj 2024
Svar fra Karen den 20. maj 2024
Dear Richard, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

6/10 Okay

Edward, Pleasanton

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Overall the stay was okay. Room was clean, building was quiet, nice pool and sauna. Dining didn’t offer limited range of types of food (normally not a big deal but there aren’t many other options in the area) and the breakfast spot doesn’t offer a “regular” breakfast. Even though the main business is in the winter it was uncomfortably warm and there’s no AC. There’s a wall thermostat with cool and fan settings but no function; opened the window overnight and it cooled down but that took all of overnight.
Overnattede 1 nat i maj 2024
Svar fra Karen den 19. maj 2024
Dear Edward, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager

10/10 Fremragende

ayesha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Nataly - Manager on Duty den 22. maj 2024
Dear Ayesha, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Fremragende

Martha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pizza at the Timber Wolf cafe was excellent.
Overnattede 1 nat i maj 2024
Svar fra Sami - Manager on Duty den 20. maj 2024
Dear Martha,Thank you for taking the time to share your feedback with us. I am very happy to learn that you enjoyed the food from Timberwolf. I will be sure to pass this along to our food and beverage department. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Fremragende

Andrew, Damascus

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Woodsy inn/motel on edge of town (which is tiny). Very good pasta/pub restaurant. Clean rooms, slightly dated but comfortable in thx woods. Pleasant place to stay, 5 minutes to Lake Louise right off main highway. Quiet.
Overnattede 2 nætter i maj 2024
Svar fra Karen den 19. maj 2024
Dear Andrew,, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. We are sorry to learn that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager

10/10 Fremragende

Robin

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, faciliteter
Front desk staff was fantastic after a bit of a wait to check in. Room great. Timerwolf Pizza was amazing. Great staff and hospitality! Will come Again
Overnattede 1 nat i maj 2024
Svar fra Karen den 19. maj 2024
Dear Robin, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 Udmærket

Chithra

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was ok. No elevators or microwave.
Overnattede 1 nat i maj 2024
Svar fra Karen den 21. maj 2024
Dear Chithra, thank you for choosing the Lake Louise Inn and for taking the time to share a review. I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. Karen Assistant Front Office Manager

8/10 Udmærket

Marius

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Schönes, sauberes Zimmer mit guten Parkmöglichkeiten direkt vor dem Hotel. Man hätte sogar im Pool schwimmen gehen können. Das Essen war hervorragend und das Personal sehr nett.
Overnattede 1 nat i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 17. maj 2024
Dear Marius,Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards.

6/10 Okay

kathleen

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
There is no air conditioning in hotel.
Overnattede 1 nat i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 17. maj 2024
Dear Kathleen,Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards.

10/10 Fremragende

Lee Yew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good place. Dinning is expensive
Overnattede 2 nætter i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 17. maj 2024
Dear Lee Yew, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Fremragende

Murray

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 17. maj 2024
Dear Murray, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

10/10 Fremragende

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful spot.
Overnattede 1 nat i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 16. maj 2024
Dear Nicole, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

10/10 Fremragende

Tanveer

.
Overnattede 1 nat i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 16. maj 2024
Dear Tanveer, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

6/10 Okay

Edwin

Rejste med familie
Synes godt om: Rengøring, service og personale
It was not delux as advertised. We did not have access to pool or hot tub. We were placed besides a mechanical room and heard noise all night. As i was woking in the business center someone entered our room while my wife was there without permission. Not coming back
Overnattede 1 nat i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 16. maj 2024
Dear Edwin, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

10/10 Fremragende

Patrick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 16. maj 2024
Dear Patrick, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

8/10 Udmærket

Josephine Carissa Cacho

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
There is no option to turn on the air conditioning when the temperature gets hot in the room in May.
Overnattede 2 nætter i maj 2024
Svar fra Karen den 15. maj 2024
Dear Josephine Carissa Cacho, thank you for taking the time to share your feedback with us. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the room temperature. We will follow up with our Maintenance Team accordingly. Thank you again, for taking the time to share your concerns with us. We look forward to welcoming you back with more exemplary standards. Karen Assistant Front Office Manager

10/10 Fremragende

Kristin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was a little dated but still super cute. The main building was phenomenal! Wish we could have stayed longer!
Overnattede 1 nat i maj 2024
Svar fra Nataly - Manager on Duty den 15. maj 2024
Dear Diane, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Fremragende

Charla

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the dining options were amazing
Overnattede 1 nat i maj 2024
Svar fra Nataly - Manager on Duty den 15. maj 2024
Dear Diane, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities such as our Restaurants! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Fremragende

TIMOTHY

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent location & well equipped junior suite. Housekeeping ladies were superb & provided an excellent service.
Overnattede 2 nætter i maj 2024
Svar fra Karen den 14. maj 2024
Dear Timothy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Michal Srbecky - Front Office Manager den 16. maj 2024
Dear John, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

8/10 Udmærket

Christopher

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Coveniently located close to highway
Overnattede 1 nat i maj 2024
Svar fra Karen den 14. maj 2024
Dear Christopher, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

8/10 Udmærket

Jamie

Rejste med partner
My complaints would be no air conditioning and no room service and limited times restaurant and Starbucks are open. Some construction noise and mess too
Overnattede 2 nætter i maj 2024
Svar fra Karen den 14. maj 2024
Dear Jamie, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the room temperature and opening hours of the restaurants. We will follow up with our Team accordingly. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager

10/10 Fremragende

Charles

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed our stay! Right from the moment we walked into the reception to check-out, everyone was helpful, smiling and cautious. The swimming pool and hot tub is something y'all need to definetly checkout. The Inn is situated along the beautiful mountain scenery and bike & walk trails are the best so far. Going out for evening walks with my family was also an absolute pleasure - remember to take pictures too! Only downside is the Wifi had weak signals and TVs did not have option to switch to Netflix, Disney or Amazon Prime Videos. Overall we enjoyed our stay.
Overnattede 2 nætter i maj 2024
Svar fra Sami -Manager On Duty den 13. maj 2024
Dear Charles,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. However, I am very sorry to hear that you experienced a hassle with our WIFI, I will ensure to follow up with our maintenance team to ensure it is preforming correctly and I will also pass along with the TV issue you mentioned to our management team.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

8/10 Udmærket

Yonggyoo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Located in so amazed area. Quiet But a little bit aged.
Overnattede 1 nat i maj 2024
Svar fra Sami-Manager On Duty den 13. maj 2024
Dear Yonggyoo,Thank you for taking the time to share your feedback with us. I am very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip. Although not all rooms are renovated, we have many that are and with more being scheduled for completion in the near future. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

8/10 Udmærket

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Conve ient and well priced hotel.for visitig Lake Louise.
Overnattede 1 nat i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 12. maj 2024
Dear Heather, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Fremragende

Tamas, Edmonton

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service
Overnattede 1 nat i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 13. maj 2024
Dear Tamas, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future

10/10 Fremragende

Karla

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
A great check in and an upgrade to make my day! Thank you :)
Overnattede 1 nat i april 2024
Svar fra Sami - Manager on Duty den 11. maj 2024
Dear Karla,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, especially to learn that your room was eligible for a complimentary upgrade. There are times that we like to show our appreciation for our guest by randomly upgrading their rooms. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

8/10 Udmærket

donald, St Joachim

Synes godt om: Rengøring, service og personale
Our room 1103 had a temperature of 77 degrees upon our arrival. Too warm for a comfortable sleep. Air conditioning did not work, so we opened a window. Slept ok as nights were very cool. Our room needed an update. Old and worn. Bed was comfortable and room was clean. Very small washroom. Limited dining options.
Overnattede 2 nætter i maj 2024
Svar fra Sami - Manager on Duty den 11. maj 2024
Dear Donald,Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.I sincerely apologize for the inconvenience you encountered in regards to the room temperature. Here at the Lake Louise Inn we do not have air conditioning as part of our “Go Green” initiative. This is a very common trend within the Bow Valley. However, we will follow up with our Maintenance Team accordingly.Thank you again, for taking the time to share your concerns with us. We look forward to welcoming you back with more exemplary standards.

10/10 Fremragende

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Overnattede 1 nat i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 11. maj 2024
Dear Valued Guest, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

8/10 Udmærket

Gisele

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Parfait pour petite famille!
Overnattede 1 nat i maj 2024
Svar fra Nataly - Manager on Duty den 9. maj 2024
Dear Gisele, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Fremragende

Joel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice facility. 3 restaurants. Friendly staff.
Overnattede 3 nætter i maj 2024
Svar fra Sami - Manager on Duty den 8. maj 2024
Dear Joel,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.I am pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Fremragende

Mike

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very nice, with all the amenities at your finger tips.
Overnattede 1 nat i maj 2024
Svar fra Karen den 7. maj 2024
Dear Mike, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 Udmærket

Cristina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great and affordable place
Overnattede 1 nat i april 2024
Svar fra Michal Srbecky - Front Office Manager den 6. maj 2024
Dear Cristina, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

4/10 Dårligt

Darla

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We made a specific side journey to the Lake Louise area because of its natural beauty. We arrived about 45 minutes before both Lake Louise Inn's restaurants closed, anxious to order. I was shocked to learn neither were disabled accessible- one is upstairs from the lobby, one is downstairs- no elevator. I asked if there were any other way we could access either to order and was told no. We pre-requested a ground floor unit, and specified that I was traveling with a registered service dog, and to please not spray with deodorant- common in Canada pet friendly rooms, but service dogs can stay in any type of room. We did have a first floor unit, it was sprayed heavily, which is painful for a scent trained medical alert dog, and dangerous for the disabled handler. The building we were in had several steps up. Other ground floor rooms did not. It was off season, but the parking lot was full, with no parking near our building. I mentioned the restaurant accessibility issue on check out. The clerk said they had a service entrance for the lower restaurant for wheelchairs. We did not ask for anything, but a manager overheard. The front desk clerk helping us ran out to our car, and profusely apologized, said they were waving the resort fee, and gave me a sticker, postcard and dog poop bag container. It was awkward. All I want is for Atlific Hotels, one of Canada's largest management companies, do better for disabled travelers at Lake Louise Inn, and perhaps a better staff training.
Overnattede 1 nat i april 2024
Svar fra Michal Srbecky - Front Office Manager den 6. maj 2024
Dear DarlaI hope this message finds you well. Firstly, I want to extend my sincerest apologies for the less-than-pleasant experience you encountered during your recent stay at Lake Louise Inn. Your feedback is invaluable to us, and we are genuinely sorry for any inconvenience or discomfort you may have experienced.Please know that providing our guests with a comfortable and enjoyable stay is our top priority, and it is disheartening to hear that we fell short of meeting your expectations. Your feedback has been taken seriously, and we are actively addressing the issues you encountered to ensure that future guests do not encounter similar challenges.One area of focus for us is enhancing accessibility throughout our property. We understand the importance of ensuring that all guests, regardless of their mobility needs, can fully enjoy their time with us. Rest assured, we are diligently working on implementing more accessible options to better accommodate the needs of all our guests.We truly appreciate your patience and understanding as we strive to improve our services and facilities. Your feedback serves as a catalyst for positive change, and we are committed to exceeding your expectations during your next visit.Once again, I apologize for the inconvenience you experienced, and I sincerely hope that you will give us another opportunity to showcase the exceptional hospitality and service that Lake Louise Inn is known for.

6/10 Okay

marlene

Synes godt om: Service og personale
The price too expensive comparing the condition in the room
Overnattede 1 nat i maj 2024
Svar fra Michal Srbecky - Front Office Manager den 6. maj 2024
Dear Marlene, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

8/10 Udmærket

Stanley

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good customer service
Overnattede 2 nætter i april 2024
Svar fra Karen den 4. maj 2024
Dear Stanley, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 Fremragende

Carolina

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed our overall stay! We traveled with younger kids and our suite was perfect. I would recommend Lake Loiuse for its beautiful scenery, quietness and friendly staff. That said there is not much activites for families qith kids under 7yrs of age, specially whe. Alot of the trails were closed due to the icy pedway conditions. We still made it worth our stay, travelled to Banff and enjoy the outtings.
Overnattede 2 nætter i april 2024
Svar fra Karen den 3. maj 2024
Dear Valued Guest, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations, facilities and especially the friendly staffs. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager