Hoteller nær Lake County Discovery Museum

"Yes and yes"

"I would like to express my disappointment with my check-in experience. Upon arriving, I waited approximately 35 minutes before receiving assistance, despite calling the front desk multiple times during that period. Additionally, I found the customer service I received from the front desk associate to be unprofessional. While processing my payment, my card initially declined, and instead of handling the situation discreetly, she loudly announced that my card had been declined in front of other...

"Bottom sheet had 3 circle spots on it ranging from 2 and half inch down to 1inch. Informed desk and was given sheets and had to change ourselves. Shower had mold spots on soap shelf(3) and base wall had 4inches near drain wall. Was told cant do any comp because booked thru Expedia... Not happy"

"Got bit by bugs in the room. Hotel in general could use a deep clean. Heavy traffic just outside the hotel."

"Staff and personal were supper nice"

"I didn't have a microwave or fridge For the money I paid It should have been included I'm a platinum member I'm supposed to receive the best"

"The cleanest"

"Good place to stay, quiet and restful"

"There’s was no extra towels. No coffee and it smell bad!"

"Very friendly and helpful staff"

"nice place to stay clean rooms helpful staff always pleased with that place"

"Staff was helpful and room were nice clean room."

"Great hotel first class establishment"

"Nice Breakfast buffet"

"Parked a Stinky dumpster in Handicap parking spot. trees, shrubs and grass needed to be attended too. Our room was missing a lounge chair. It was in pictorials of the rooms but ours had none."

"This was the worst hotel I have ever stayed in. The air conditioning barely worked. We told the staff about it, and they said they would come fix it, but no one ever did. The room smelled terrible, and there were dead bugs on the floor. The so-called free Wi-Fi didn’t work, and the TV didn’t work either. It even had grocery bags stuffed behind it, which was very strange. At night, there was a lot of yelling. We heard people shouting, “We’re going to call the police if you do not leave,” which...

"Super clean and jay and zac were super helpful. Was staying in room 433 from June 30th- july 3rd 2026."

"We arrived around 10pm with our 1 year old. Check-in was straight forward, but upon entering our room, we immediately walked out and went back to the check-in counter due to the overwhelming vape smell mixed with a musky scent, as if someone tried to cover it up. When we informed the front desk staff member of this, all she cared about was asking if we had used anything in the room. I had checked in maybe 10 minutes prior--only enough time for us to move the car and bring a load of our baggage...