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Anmeldelser af Arenal Kioro Suites & Spa

4.5 out of 5
Arenal Kioro Suites & Spa
11 km North from the Catholic Church, Fortuna Downtown, Road to volcano, La Fortuna, Alajuela

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 448 af i alt 618 anmeldelser" "
Bedømmelse på 8 − Udmærket. 118 af i alt 618 anmeldelser" "
Bedømmelse på 6 − Okay. 30 af i alt 618 anmeldelser" "
Bedømmelse på 4 − Dårligt. 16 af i alt 618 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 618 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

9,2/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jesper

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
You can’t beat the location!
The Arenal Kioro is located very close to the vulcano and there’s a marvelous 360 degree view from all rooms. Besides the well-trimmed garden just outside the rooms is a beautiful setting in front of the vulcano wirh lots of birds and mammals. The pool area is average - both in size and quality. The rooms are huge and well-equipped with a luxurious king size bed. On top, we had our private spa. The maintenance/cleaning staff and staff in reception were extremely customer focused and helpful. The major issue we had with this hotel was in fact the restaurant - both the interior that seemed to be from the late 80’s, non-attentive waiters and the old-school food itself. Even though the waiters presented what they thought was very posh, we received a strange combination of elements on our plates. The restaurants favorite element is mashed potato that was in every dish. To add to the poor review the food is quite expensive. We only ate in the restaurant the evening we arrived but tried the barbecue at the pool restaurant on our last night - also a big disappointment! The included breakfast was again inspired from the 80’s - a very boring and greasy help-yourself buffet. The only light in all this canteen environment was the “egg lady” who could make fresh egg dishes on your request. All in all - location, location, location and some of the staff is a big big plus to this hotel, but stay away from the restaurant until they neing it up to 2019 standards
Overnattede 3 nætter i april 2019
Svar fra The Customer Service Team den 3. maj 2019
Jesper, It is our pleasure to read your detailed comments about your recent stay at Arenal Kioro. We're glad to know that you enjoyed the location and views from our property, and that our staff helped you enjoy a memorable leisure time. Your comments always help us to improvre the quality of our services.

10/10 Fremragende

Eric

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was awesome!
Overnattede 4 nætter i maj 2024
Svar fra The Customer Service Team den 20. maj 2024
Thanks for letting us know that you had a great time during your visit.We're glad to know that our services and facilities helped you enjoy every moment.

10/10 Fremragende

Nora Iliana, El Paso

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La locación excelente , los cuartos con una maravillosa vista hacían al volcán, jacuzzi y muy limpio todo ..sin duda regresaremos
Overnattede 7 nætter i maj 2024
Svar fra El Equipo de Atención al Cliente den 14. maj 2024
Agradecemos su visita y su reseña tan positiva.Nos llena de satisfacción saber que su visita fue provechosa.

10/10 Fremragende

Laura

Synes godt om: Faciliteter
My room had an amazing volcano view and the jungle was my backyard! Saw howler monkeys and parrots and toucans from my balcony and this was the most amazing stay I have ever had in my life of 59 years! Staff went beyond expectations to ensure I was happy and even had a smart tv taken to my room especially for me,
Overnattede 5 nætter i maj 2024
Svar fra The Customer Service Team den 8. maj 2024
Thanks for visiting us and for leaving your positive comments.We're glad to know that your visit was a pleasant time.All our rooms have that same terrific view to the Arenal volcano.

4/10 Dårligt

Mariana

Rejste i en gruppe
n/a
Overnattede 1 nat i april 2024
Svar fra The Customer Service Team den 8. maj 2024
We would have thanked to read any comments so we could address any issues, and make sure we can improve the quality of the service we aim to offer.

8/10 Udmærket

ANAND BABU

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our stay at Arenal Kioro Suites & Spa offered a mix of delights and disappointments. Situated against the picturesque backdrop of the Arenal volcano, the resort boasts stunning views and spacious rooms. Upon arrival at 6 PM, however, we encountered some initial hiccups. The room's air conditioning was not turned on, leading to an uncomfortably warm welcome. It took a considerable amount of time for the room to cool down, which was not ideal after a long journey. Additionally, the room key didn't work smoothly during check-in, causing a minor inconvenience. Despite these initial setbacks, the resort's tranquil location provided a serene escape. The awe-inspiring view of the Arenal volcano from the resort added a touch of magic to our stay. The morning breakfast spread offered a delightful array of options, ensuring a pleasant start to the day. However, the dinner options were limited and relatively expensive, detracting from the overall dining experience. In summary, while Arenal Kioro Suites & Spa offers a serene setting with breathtaking views and spacious accommodations, there is room for improvement in terms of guest comfort upon arrival and dining options. With some adjustments, this resort has the potential to provide an even more memorable stay for its guests.
Svar fra The Customer Service Team den 5. apr. 2024
Having our guests leave their reviews is the best opportunity fur us to do better every day.We're using these comments to evaluate ourselves and arrange our regular check-in procedures to make to that we will offer a better experience.

8/10 Udmærket

Rakesh

Rejste med familie
Synes godt om: Rengøring, faciliteter
Good stay
Overnattede 1 nat i marts 2024
Svar fra The Customer Service Team den 25. mar. 2024
We would like to say Thanks for choosing us to be part of your vacations.We're glad to know that you had a great time time.

10/10 Fremragende

Naomi

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff is very friendly. Rooms are nice and spacious. Hot springs area nice.
Overnattede 1 nat i marts 2024
Svar fra The Customer Service Team den 20. mar. 2024
Thanks for sharing your positive comments. We're glad to know that our services and facilities helped you enjoy your vacations time.

10/10 Fremragende

WEN

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet rooms with great views. That’s what our group appreciate.
Overnattede 1 nat i marts 2024
Svar fra The customer service team den 18. mar. 2024
Thanks for sharing your comments. We’re glad to know that you had a great time.

10/10 Fremragende

Marissa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Views and natural wildlife were spectacular as well as dining options and other amenities.
Overnattede 1 nat i marts 2024
Svar fra The Customer Service Team den 9. mar. 2024
Thanks for choosing us as your leisure destination.We're glad to know that you had a great time during your visit.

10/10 Fremragende

Cody

Synes godt om: Rengøring
Overnattede 1 nat i februar 2024
Svar fra The customer service team den 2. mar. 2024
Thanks for sharing your review. We’re glad to ojos that you had a great time during your visit.

10/10 Fremragende

Carleton

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel with great facilities, including two thermal baths. Rooms were huge. Food was delicious. The location is a bit further out of La Fortuna and nothing is within walking distance, so you need to rely on transport. But it was a great place to stay.
Overnattede 2 nætter i februar 2024
Svar fra The Customer Service Team den 29. feb. 2024
Carleton, Thanks for letting us know about what you liked the most.Our on-site hot springs pools is the best way to relax and recover energy after a day full of adventures in the rainforest.

10/10 Fremragende

marshall

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was friendly , warm and helpful. Grounds were beautiful and offered opportunity to see wildlife.
Overnattede 3 nætter i februar 2024
Svar fra The customer service team den 28. feb. 2024
Thanks for making us part of your vacation. We’re glad to know that you enjoyed your time to the fullest.

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the hot springs on site; hot tub in room, service was great. Easy to take transport to tours from hotel. Also not a lot of people hanging out in hotel because they are all doing tours - makes for a nice day or two of quietness
Overnattede 3 nætter i februar 2024
Svar fra The customer service team den 24. feb. 2024
Thanks for your visit and for leaving your comments. Our on-site hot springs pools is the best way to come and relax after a day of adventures in the rainforest.

10/10 Fremragende

Kinshuk

Overnattede 1 nat i februar 2024
Svar fra The Customer Service Team den 23. feb. 2024
We're glad to know that your visit was a great experience.Thanks for your preference and your positive review.

8/10 Udmærket

Jim

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful property right at the base of the Arenal volcano! Our balcony has a magnificent view of the volcano. The pool side grill has good food and drinks but the main restaurant tends to either overcook or undercook meat. Our fish was dry so they smothered it in sauce. The streak, ordered medium was completely raw after the first cm.
Overnattede 4 nætter i februar 2024
Svar fra The Customer Service Team den 21. feb. 2024
Jim, Thanks for sharing your thoughts about your recent visit at Arenal Kioro.We're glad to know that our services and facilities helped you enjoy your stay.We're using these comments to evaluate ourselves and improve the quality of the service we offer.

10/10 Fremragende

Caleb

Overnattede 1 nat i februar 2024
Svar fra The Customer Service Team den 21. feb. 2024
Were glad to know that your visit was a pleasant time. Thanks for your preference.

10/10 Fremragende

Audrey

Overnattede 1 nat i februar 2024
Svar fra The Customer Service Team den 20. mar. 2024
We're glad to know that your visit was a pleasant time.Thanks for sharing your review.

10/10 Fremragende

Kasey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful and relaxing stay. The staff was fantastic and friendly, the hot springs are peaceful and private, and great spa!
Overnattede 2 nætter i februar 2024
Svar fra The customer service team den 17. feb. 2024
Thanks for leaving your positive review. We’re glad to know that your visit was a great experience.

8/10 Udmærket

Shawn

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i februar 2024
Svar fra The Customer Service Team den 14. feb. 2024
It was our pleasure to have you as our guests.Thanks for your preference.We're hsppy to know that you had a great time.

10/10 Fremragende

Cierra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing and Simple. Spa, breakfast, parking, rooms, and thermals couldnt be more perfect! Loved this place and the location.
Svar fra The Customer Service Team den 14. feb. 2024
Thanks for sharing about your experience at Arenal Kioro. We're glad to know that our services and facilities helped you enjoy evry moment.

8/10 Udmærket

Jim

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We liked the pool area, suites and grounds. The breakfast was very good. The dinner needs help. They cooked the fish too long and then smothered it in sauce to try to fix it. The steak I had was raw in the center even though I ordered medium. The pool area stops normal meals at 5:30 and goes to three large price fixed options. The price gixed are good but large. We had ti go back to our room to order nachos.
Overnattede 2 nætter i februar 2024
Svar fra The customer service team den 14. feb. 2024
Thanks for leaving your review. We’re using these comments to evaluate ourselves and improve. We’re glad to know that you had a great time during your visit.

10/10 Fremragende

Parag

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024
Svar fra The customer service team den 13. feb. 2024
Thanks for leaving your positive review. We’re glad to know that our services and facilities helped you enjoy your stay.

10/10 Fremragende

Nataly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved my stay!
Overnattede 4 nætter i februar 2024
Svar fra The Customer Service Team den 8. feb. 2024
Nataly, Thanks for sharing your thoughts and letting us know you had a great time during your visit.

10/10 Fremragende

Erica

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The hotel is beautiful and tranquil. We had a great experience from the time we booked. They helped us book our transportation and all the tours we wanted. The spa was amazing as well. The hot springs on site and the other one we have access to was great. We were well taken care of for our girls trip. We WILL be back!!
Overnattede 3 nætter i februar 2024
Svar fra The customer service team den 4. feb. 2024
Thanks for choosing us to be part of your leisure time. We’re glad to know that our services and facilities helped enjoy your time.

10/10 Fremragende

Edwin

Overnattede 2 nætter i januar 2024
Svar fra The customer service team den 4. feb. 2024
Thanks for leaving your positive review. We’re glad to know that your stay was a pleasant time.

6/10 Okay

Barbara

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Great location. Little ambience. Rooms a bit tired. Service in restaurants poor, very slow. Beautiful property with great gardens and great view of volcano
Overnattede 3 nætter i januar 2024
Svar fra The Customer Service Team den 2. feb. 2024
Barbara, Having our guests leave their reviews is the best opportunity for us to improve.We can tell that we're currently working on new restaurant menus. Very soon visitors will enjoy new different food options and better service.

10/10 Fremragende

FRANCISCO, The Woodlands

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lo mejor fue la atención
Overnattede 1 nat i januar 2024
Svar fra El equipo de atención al cliente den 28. jan. 2024
Gracias por su preferencia y su reseña tan positiva. Nos llena de satisfacción saber que su estancia fue agradable.

6/10 Okay

Matthew

Overnattede 1 nat i januar 2024
Svar fra The Customer Service team den 24. jan. 2024
Thanks for having the time to share your experience. We’re glad to know that you had a great time.

10/10 Fremragende

Pratikkumar Dashrathbhai

Overnattede 3 nætter i januar 2024
Svar fra The Customer Service Team den 15. jan. 2024
We're glad to know that your stay was a pleasant time.Thanks for choosing us to be part of your vacations in Costa Rica.

8/10 Udmærket

Jeremiah

Rejste med partner
Synes godt om: Rengøring, faciliteter
Payment and checkin were a bit clunky. The dome was cool! Although the price was fair it was a bit high given everything we received
Overnattede 1 nat i januar 2024
Svar fra The Customer Service Team den 12. jan. 2024
Dear visitor, Having our guests leave their comments and reviews is the best opportunity for us to iprove the quality of the service we aim to offer.We're using these comments to evaluate ourselves and look for the way to improve.

10/10 Fremragende

Jeremiah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If you can afford it, stay here you will not regret it.
Overnattede 2 nætter i januar 2024
Svar fra The Customer Service Team den 11. jan. 2024
We're glad to know that your visit was a pleasant time. Thanks for choosing us to be part of your vacations.

10/10 Fremragende

Nathalie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It felt like we had the resort to ourselves. The room was very spacious. The spa treatment was excellent. We really enjoyed our stay there. Thank you to all the lovely staff.
Overnattede 2 nætter i januar 2024
Svar fra The customer service team den 11. jan. 2024
Thanks for leaving your kind and positive review. We’re glad to know that you had a great time during this part of your vacations.

10/10 Fremragende

Rene

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly personnel, amazing environment, nice hot spring waters, outstanding gardens
Overnattede 2 nætter i december 2023
Svar fra The Customer Service Team den 22. dec. 2023
Rene, We're happy to know that your visit was a memorable time, and to know that our services and facilities helped you enjoy your leisure time. Thanks for leaving your comments and review.

2/10 Forfærdeligt

Matthew

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Do not stay here
Awful food, outdated rooms, ripped off for a shuttle service when I requested a taxi. Do not sat here
Overnattede 2 nætter i december 2023
Svar fra The Customer Service Team den 22. dec. 2023
Matthew, It is with great sadness that we understand that the issues that you mentioned made your stay not the best experience. We offer you our sincere apologies.We can tell that we're using these comments to evaluate ourselves and take immediate actions to prevent similar experiences to future guests.Our food services normally receive very positive comments, and adding to this, we're in the proccess to renew our menus in order to offer a more varied selection of foods.The ride we offer to the town, located 7 miles away from our hotel, is the fair fee that they all use in the area, and it is a service that can be arranged any time as soon as our guests need it.

8/10 Udmærket

Lana, Los Angeles

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra The Customer Service Team den 21. dec. 2023
Thanks for your preference and for making us part of your vacations.We're glad to know that your visit was a pleasant time.

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I expected a decent resort but the resort was fantastic. Friendly and helpful staff, beautiful and clean room, great dining options, and awesome view and location for the volcano. Beyond happy with our stay there!
Overnattede 4 nætter i december 2023
Svar fra The Customer Service Team den 13. dec. 2023
Michael, Thanks fo choosing us to be part of your vacations.We're glad to know that our services and facilities helped you enjoy every moment. The views to the Arenal volcano is something we brag about, being this close to the very base of the volcano is a guarantee for stunning sceneries.

8/10 Udmærket

LINA

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel, better than the pictures. Rooms are very spacious and clean with volcano view. Breakfast was perfect but dinner menu and prices should be better
Overnattede 2 nætter i november 2023
Svar fra The Customer Service Team den 6. dec. 2023
Lina, Thanks for sharing your comments and reviews.Having our guests leave their reviews is best opportunity for us to improve the quality of experience we aim to offer..We can tell that we are currently working on having new menus and new food services.

10/10 Fremragende

Ron, Chaguanas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it
Overnattede 4 nætter i november 2023
Svar fra The Customer Service Team den 5. dec. 2023
We're glad to know that you stay was a memorable time.Thanks for your positive review.

8/10 Udmærket

Alexander

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
La vista al volcán es muy buena.
Overnattede 1 nat i november 2023
Svar fra El Equipo de Atención al Cliente den 28. nov. 2023
Nos llena de satisfacción saber que su visita estuvo llena de momentos placenteros y de disfrute.Agradecemos su preferencia y sus buenos comentarios.

10/10 Fremragende

Alaa, San Diego

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, amazing views, and all around great experience.
Overnattede 1 nat i november 2023
Svar fra The Customer Service Team den 16. nov. 2023
Thanks for choosing us tobe part of your vacations.We're happy to know that you had a great stay.

10/10 Fremragende

Marco

Overnattede 2 nætter i oktober 2023
Svar fra The Customer Service Team den 6. nov. 2023
Thanks for letting us that your stay was a pleasant time.We're glad to know that our services and facilities helped you enjoy your vacations.

8/10 Udmærket

Blake

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i oktober 2023
Svar fra The Customer Service Team den 10. okt. 2023
Thanks for choosing us and making us part of your vacations.We're glad to knwo that you had a great time during your visit.

10/10 Fremragende

susan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place to celebrate our 30 wedding anniversary.
Overnattede 4 nætter i september 2023
Svar fra The customer service team den 30. sep. 2023
Thanks for choosing usted to celebrate such special occasion. We’re glad to know that you had a great time during your visit.

10/10 Fremragende

Monica, Denver

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved staying here. The property has amazing views of the volcano from every area. The hot springs are plentiful and clean. The dining options were very nice and the included breakfast was fantastic! Our room had a private hot tub in the room and was nice to have. The property is gorgeous and the staff were all very helpful and friendly. We absolutely loved our stay here.
Svar fra The Customer Service Team den 14. sep. 2023
Dear visitors, Thanks for sharing your comments about your recent experience at Arenal Kioro.Our food options are well thought to meet all expectations and likes. And we're glad to mention that very soon we will be re-newing our menus, new and fresh options will be offered to our future guests.

6/10 Okay

Mark

Overnattede 1 nat i august 2023
Svar fra The Customer Service Team den 18. sep. 2023
Thanks for having the time to give us your feedback.We're glad to know that you enjoyed your visit.

6/10 Okay

MARIAELENA

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Creo que el precio no refleja el nivel del hotel. Personal sólo correcto. Esperaba algo más para un hotel de esta categoría.
Overnattede 1 nat i august 2023
Svar fra The Customer Service Team den 25. aug. 2023
Estimada cliente, Sus comentarios nos ayudan a mejorar la calidad de experiencia que ofrecemos.Lamentamos que su visita no haya sido la mejor y no haber cumplido con sus expectativas.Les podemos asegurar que estamos trabajando en mejoras que muy pronto se verán reflejadas y serán bien percibidas por nuestros visitantes.

10/10 Fremragende

Yanwai

Overnattede 2 nætter i august 2023
Svar fra The Customer Service Team den 5. sep. 2023
Thanks for choosing us for this part of your vacations.We're glad to know that you had a great time.

10/10 Fremragende

Kim

Overnattede 2 nætter i august 2023
Svar fra The Customer Service Team den 1. sep. 2023
Thanks for choosing us for this part of your vacations journey.We're glad to know that your visit was a pleasant experience.

10/10 Fremragende

Jency

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Impecable hotel amazing view.. so beautiful it blew my mind.
Overnattede 1 nat i juni 2023
Svar fra The Customer Service Team den 27. jun. 2023
Dear visitors, Thanks for having the time to leave your positive comments and review.We're glad to know that your stay was a pleasant time.