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Anmeldelser af Hotel Granvia Kyoto

4.5 out of 5
Hotel Granvia Kyoto
JR Kyoto Station, Karasuma Chuo-guchi, Karasuma-dori, Shimogyo, Kyoto, Kyoto

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 858 af i alt 1165 anmeldelser" "
Bedømmelse på 8 − Udmærket. 233 af i alt 1165 anmeldelser" "
Bedømmelse på 6 − Okay. 44 af i alt 1165 anmeldelser" "
Bedømmelse på 4 − Dårligt. 14 af i alt 1165 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 16 af i alt 1165 anmeldelser" "

9,4/10

Rengøring

9,4/10

Service og personale

9,2/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Takeru

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
部屋もいいし場所もいい。無敵では？
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Mohan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good service and location. Excellent value for the money.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Lawrence

Rejste med partner
Excellent hotel situated right near the main station, super convenient, great service.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

kerry

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is perfectly situated in Kyoto Station. Easy to get to and the hub for everything. The hotel has an old eprld Japanese charm to it. This is my second stay because we like it thst much.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Akiko

Synes godt om: Rengøring, service og personale, faciliteter
両親の結婚50年のお祝いで、クラブラウンジ対象のグランヴィアデラックスツインに宿泊しました。 スタッフの皆さんのお心遣いには感動しました。 とても居心地が良い2泊でした。 クラブラウンジも最高で、朝食もゆったりいただき、アフタヌーンティーではスィーツを堪能、夕飯はカクテルアワーで美味しいお料理と種類もジャンルも豊富なお酒で、心もいっぱいでした^_^ 施設は古いのか、夜中に隣の喧嘩する声が聞こえてきたり、ウォッシュレットのリモコンが壊れていたのは少し気にになりました。
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Tiffany

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved staying at the Hotel Granvia Kyoto. The staff we interacted with were all amazing and went above and beyond to provide the best service to us. We enjoyed our stay and the complimentary upgraded room! We hope to stay here again when we come back to visit. Thank you for a memorable experience
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Ted

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location when needing to access the train system.
Overnattede 1 nat i maj 2024
Svar fra Manager den 23. maj 2024
Dear TedThank you very much for staying at Hotel Granvia Kyoto.Thank you for your compliments on our location.We will continue to strive to provide the best services that will satisfy our customers, without taking advantage of our location.We look forward to welcoming you here again soon.Best regards, Director of Rooms

6/10 Okay

Christy

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was incredibly inconvenient that the gym was not open at 6 am. This is a normal time for exercise during a business trip where meetings start at 8 or earlier. Can you really claim to have a gym as an amenity if it is not open at a convenient time? No. Waste of money to stay at a hotel with extra amenities if they don’t open till 7 am. I have never stayed at a hotel that claimed to have a gym but that I was unable to use due to restricted hours of operation. Unacceptable in my opinion I would never recommend this hotel due to this inconvenience.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Keren

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I will comeback
Overnattede 3 nætter i maj 2024
Svar fra Manager den 23. maj 2024
Dear KerenThank you for staying with us at Hotel Granvia Kyoto.We are extremely honored to receive your full-score review for your stay here with us this time.We will continue to strive to provide a service and space where you can relax and refresh yourself away from the hustle and bustle of daily life.We sincerely hope that you will stay here again on your next trip.Thank you for your feedback.Best regards, Director of Rooms

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Andrea

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Certainly worth the cost, clean and well-kept property in central Kyoto!
Overnattede 5 nætter i maj 2024
Svar fra Manager den 22. maj 2024
Dear AndreaThank you very much for your recent stay with us, and for taking your valuable time to write the review.We are honoured by your kind words of praise.We will continue to strive to improve and enhance our services so that we can provide a stay that exceeds our customers' expectations.We are looking forward to seeing you again.Thank you for your feedback. Best regards, Director of Rooms

8/10 Udmærket

Bernhard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Zentrale Lage und damit alles gut erreichbar. Egal welche Sehenwürdigkeiten (Ost oder West) waren einfach zu erreichen. Das Frühstück-Buffet könnte mehr Auswahl an Western-Touristen bieten.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Jean

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great people.
Overnattede 8 nætter i april 2024
Svar fra Manager den 16. maj 2024
Dear JeanThank you very much for staying at Hotel Granvia Kyoto.We are extremely honored to receive your full-score review for your stay here with us this time.We will continue to strive to improve our services, and we hope that you will visit our hotel again when you come to Kyoto.Best regards, Director of Rooms

10/10 Fremragende

Rachel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are very kind, speak great English. Facilities are always clean. Would definitely stay here again! So convenient being right above Kyoto station
Overnattede 4 nætter i maj 2024
Svar fra Manager den 16. maj 2024
Dear RachelThank you for your recent stay at Hotel Granvia Kyoto.We hope your trip to Kyoto was memorable.We are very happy to hear your compliments about our location and staff.We will continue to strive to improve our services so that we can meet the needs of various customers.We are looking forward to seeing you again.Best regards, Director of Rooms

10/10 Fremragende

Maho

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024

4/10 Dårligt

SEIICHI

Synes ikke om: Rengøring
Overnattede 2 nætter i april 2024

6/10 Okay

Yutaka

Synes godt om: Rengøring, service og personale
コンセントが少ない。
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Jeffrey

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Granvia hotels always set the bar high for great quality hotels in Japan. Kyoto matches if not exceeds this expectation. Beautful room, amazing staff, and extremely convenient location inside Kyoto Station. Would absolutely stay again if given the opportunity.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 14. maj 2024
Dear JeffreyThank you very much for staying with us at Hotel Granvia Kyoto this time.It is a great pleasure for us to be your choice and that you would like to stay here again.Encouraged by the words we received from our customers, we will continue to devote ourselves to providing heartfelt hospitality services in the future.We are looking forward to seeing you again. Best regards, Director of Rooms

10/10 Fremragende

Abdulla

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ideal location in Kyoto. Connected to the Kyoto train station. Tours start from across the street. Price is very economical. Service is exemplary. Many restaurants in the hotel and within a short walk. Shopping stores, and mall called Isetan are connected to the hotel. Breakfast was excellent. Strongly recommended.
Overnattede 4 nætter i maj 2024
Svar fra Manager den 14. maj 2024
Dear AbdullaThank you for your recent stay with us at Hotel Granvia Kyoto.We are very pleased to hear your compliments on our hotel and location.Our hotel is located inside the JR Kyoto Station building, making it very convenient for sightseeing and business. There are also department stores and underground shopping malls in the Kyoto Station Building.We will strive to provide better services, and truly look forward to your next visit.Best regards,Director of Rooms

10/10 Fremragende

PATRICIA, Anchorage

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location but will request room closer to the elevator as we always seem to be assigned the last room at the end of the hall, which is quite a distance to walk with suitcases. Other than that, it was an enjoyable stay.
Overnattede 4 nætter i maj 2024
Svar fra Manager den 14. maj 2024
Dear PATRICIAThank you for staying with us at Hotel Granvia Kyoto. We are very happy to hear that you are satisfied with our location. When you make the reservation next time, please write the request and let us know that you want the room that near the elevator please.We will continue to strive to improve our services to meet the needs of various customers.We are looking forward to seeing you again.Thank you for your feedback.Best regards, Director of Rooms

2/10 Forfærdeligt

KWIYOUNG

Overnattede 1 nat i maj 2024

10/10 Fremragende

William

Fgrt
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Melinda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location and great sized rooms with the best amenities
Overnattede 2 nætter i maj 2024
Svar fra Manager den 10. maj 2024
Dear MelindaThank you very much for choosing to stay with us at Hotel Granvia Kyoto.It is a great pleasure for us to be your choice and receive your words of compliment.We will continue to make every effort to provide hearty hospitality services that will satisfy our customers, and we are looking forward to seeing you again. Best regards, Director of Rooms

10/10 Fremragende

KAZUKI

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
京都に泊まる時は必ず利用していますが、駅直結で大変便利。部屋も広く落ち着いています。朝食は洋食バイキングも和食もどちらも美味しいです。
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sayako

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
京都駅直結で、改札も、バスも、タクシーも、ショッピングも、コンビニもレストラン地下街も近く、この上ない立地。 ホテル内設備も素晴らしく、スタッフの対応もとても親切でした！ 予算が可能であれば、京都ならココ！とオススメします。
Overnattede 1 nat i maj 2024

10/10 Fremragende

Tatsuki

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good amenities and confortable place.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 8. maj 2024
Dear TatsukiThank you very much for staying at Hotel Granvia Kyoto and for your feedback. We are most pleased and honoured to receive your compliments on our hotel.It is a great encouragement for our staff to receive such a positive feedback.We will continue to strive to provide a more comfortable and relaxing space and service.We look forward to seeing our guests again.Best regards, Director of Rooms

10/10 Fremragende

Shinobu

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
スタッフのサービスは素晴らしいです。
Overnattede 1 nat i april 2024

10/10 Fremragende

YUKI

Rejste i en gruppe
Synes godt om: Faciliteter
ロビーの対応が丁寧で、駅の真上なので便利でした。
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Elaine

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Expedia and the hotel granvia set this up to be a scam After booking with Expedia I received notification that Expedia now joined with hotels.com I later upgraded my room through hotels.com and received frequent reminders about my trip and my room - one room Upon checking in, hotel granvia charged me for a room booked through Expedia and hotels.com that is they charged me twice!! I couldn’t get in touch with Expedia the hotel was totally unhelpful and hotels.com informed me the problem was with Expedia and hotel granvia There are many nicer quieter cleaner hotels in Tokyo Avoid scammers don’t stay there
Overnattede 4 nætter i april 2024

10/10 Fremragende

Srdjan, Athens

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient location, nice hotel, excellent value for the price.
Overnattede 7 nætter i april 2024
Svar fra Manager den 4. maj 2024
Dear SrdjanThank you very much for choosing to stay at Hotel Granvia Kyoto.It is our great pleasure to know that you enjoyed the unique relax time in our hotel.We continually strive to improve our quality of service and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Director of Rooms

10/10 Fremragende

Corina

Overnattede 4 nætter i april 2024

10/10 Fremragende

Kristin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An amazingly beautiful hotel, located in Kyoto station. A beautiful station with endless shopping and dining options, and obviously access to all the trains!
Overnattede 3 nætter i april 2024
Svar fra Manager den 4. maj 2024
Dear KristinThank you for your recent stay with us at Hotel Granvia Kyoto.We are very pleased to hear your compliments on our location.Our hotel is located inside the JR Kyoto Station building, making it very convenient for sightseeing and business. There are also department stores and underground shopping malls in the Kyoto Station Building.We will strive to provide better services, and truly look forward to your next visit.Best regards,Director of Rooms

10/10 Fremragende

Dee

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
In proximity of Kyoto highlights
Overnattede 1 nat i april 2024
Svar fra Manager den 4. maj 2024
Dear DeeThank you very much for choosing Hotel Granvia Kyoto.We are very happy to receive your compliments. Your compliments motivate us every day.We will continue to strive to create a hotel that meets the expectations of our guests.All of us at the hotel look forward to welcoming you again.Thank you very much for your kind comments.Sincerely yours, Director of Rooms

10/10 Fremragende

Terry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great. Room was spacious, service was exceptional, etc. Will stay again.
Overnattede 3 nætter i april 2024
Svar fra Manager den 4. maj 2024
Dear TerryThank you very much for coming to Hotel Granvia Kyoto.We are honored to hear that you were so satisfied with our hotel.We hope your trip to Kyoto was a memorable one.We will continue to strive to provide you with a space where you can relax and enjoy our services, and we look forward to your continued patronage.Thank you very much for taking time out of your precious time to write us.We look forward to welcoming you again.Best regards, Director of Rooms

10/10 Fremragende

Clarke

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was extremely well run. staff were all friendly and willing to please.
Overnattede 3 nætter i april 2024
Svar fra Manager den 4. maj 2024
Dear ClarkeThank you for staying with us at Hotel Granvia Kyoto.It is a great pleasure for us to receive your compliments about your stay. Your words of praise are an encouragement to all of our staff, and we will continue to strive to provide heartfelt hospitality so that you can spend a wonderful time with us.We are looking forward to seeing you again.Thank you for your review.Best regards, Director of Rooms

8/10 Udmærket

Shih-Chuan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location. Convenient access to everything.
Overnattede 2 nætter i april 2024
Svar fra Manager den 4. maj 2024
Dear Shih-ChuanThank you for your recent stay with us at Hotel Granvia Kyoto.We are very pleased to hear your compliments on our location.Our hotel is located inside the JR Kyoto Station building, making it very convenient for sightseeing and business. There are also department stores and underground shopping malls in the Kyoto Station Building.We will strive to provide better services, and truly look forward to your next visit.Best regards,Director of Rooms

2/10 Forfærdeligt

David

Rejste med familie
We made a booking which was for the wrong date. We contacted take them immediately within (5 minutes) but in they did not respond until after the stay and billed us. In addition, it was for a smoking room, which we did not ask for. I do not recommend this hotel.
Overnattede 1 nat i april 2024

10/10 Fremragende

Naohito

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

8/10 Udmærket

BRIAN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Actually in the train station.
Overnattede 1 nat i april 2024
Svar fra Manager den 26. apr. 2024
Dear BRIANThank you very much for coming to Hotel Granvia Kyoto.Thank you for your compliment about the location.Our hotel is directly connected to Kyoto Station, which is very convenient for access to tourist attractions and shopping.We will continue to make every effort to provide a more comfortable and satisfying space and service to all our guests without resting on our good location.We look forward to seeing you again soon.Best regards, Director of Rooms

10/10 Fremragende

Maryanne, Mt Waverley

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Granvia is so convenient. To be on top of the train station is very convenient. 7/11 stores and restaurants are everywhere.
Overnattede 6 nætter i april 2024
Svar fra Manager den 26. apr. 2024
Dear MaryanneThank you very much for staying at Hotel Granvia Kyoto and for your feedback. We are most pleased and honoured to receive your compliments on our hotel.It is a great encouragement for our staff to receive such a positive feedback.We will continue to strive to provide a more comfortable and relaxing space and service.We look forward to seeing our guests again.Best regards, Director of Rooms

10/10 Fremragende

Kimball

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is hard to find if you arrive by train, even though it is in the station building. Not enough direction signs in the station. Elevator buttons for "Front" and for the mezzanine passageway to JR lines are dark, and they are set way down low so you can't read them. When elevator is crowded, it's impossible to bend over or squat down so that you can see which button is which. Plus which the labels are written in teeny tiny print! On the M3 level, there's a sign next to the south elevator saying to use this elevator to get to the "front". However, there's no indication of whether to go up or to go down. There's actually an arrow that points in BOTH directions! How is a person supposed to know which way to go???!!!! I decided to try UP, but of course I actually needed to go DOWN! It was so frustrating after I had just been traveling for 24 hours continuously.
Overnattede 9 nætter i april 2024

8/10 Udmærket

John

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Central location at rail. Buffet breakfasts very busy
Overnattede 3 nætter i april 2024

8/10 Udmærket

AMEL

Overnattede 3 nætter i april 2024

8/10 Udmærket

Sada

Rejste med familie
Everything was all right.
Overnattede 2 nætter i april 2024
Svar fra Manager den 24. apr. 2024
Dear SadaThank you very much for staying at Hotel Granvia Kyoto.We are very happy to know that you had a good experience at our hotel.We continually strive to improve our quality of service．Thank you again for your compliments and next time you come to Kyoto, we hope you will staying here again.Best Regards,Director of Rooms

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024

10/10 Fremragende

Douglas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room very clean and comfortable. Staff very friendly and helpful
Overnattede 4 nætter i april 2024
Svar fra Manager den 23. apr. 2024
Dear DouglasThank you very much for staying with us at Hotel Granvia Kyoto.It is a great pleasure for us to be your choice and receive your words of compliment.We will continue to make every effort to provide hearty hospitality services that will satisfy our customers, and we are looking forward to seeing you again. Best regards, Director of Rooms

10/10 Fremragende

Forrest

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Coin laundry would be nice
Overnattede 3 nætter i april 2024

10/10 Fremragende

Ka Ho Thomas, Wanchai

Rejste med partner
Very conveniently located. Spacious room.
Overnattede 2 nætter i april 2024
Svar fra Manager den 19. apr. 2024
Dear Ka Ho ThomasThank you very much for choosing to stay at Hotel Granvia Kyoto this time.Thank you for your compliments about our location and rooms.We will continue to strive to provide the best services that will satisfy our customers, without taking advantage of our location.We look forward to welcoming you here again soon.Best regards, Director of Rooms

6/10 Okay

Henry

Rejste med familie
Synes godt om: Faciliteter
This Hotel is inside the train station. Very busy and lots of train noise. It’s very convenient for the travel day but other than that it’s not the most desirable location.
Overnattede 2 nætter i april 2024

10/10 Fremragende

DAVID

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024