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Anmeldelser af Sunway Lagoon Hotel (formerly Sunway Clio Hotel)

4 out of 5
Sunway Lagoon Hotel (formerly Sunway Clio Hotel)
Jalan PJS11/15, Off Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 212 af i alt 419 anmeldelser" "
Bedømmelse på 8 − Udmærket. 171 af i alt 419 anmeldelser" "
Bedømmelse på 6 − Okay. 19 af i alt 419 anmeldelser" "
Bedømmelse på 4 − Dårligt. 9 af i alt 419 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 8 af i alt 419 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

KAI YIN GABRIEL

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
good!
Overnattede 3 nætter i april 2024
Svar fra Management of Sunway Lagoon Hotel den 22. maj 2024
Dear Kai Yin, Thank you for choosing Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and looking forward for your return soon.

10/10 Fremragende

Khairul Khalil

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed at this hotel for 2 nights. Very clean and refreshing, with floral scent throughout the lobby to welcome guests. Rooms and corridors extremely clean and looks new. Mall just next door, very convenient. Definitely will stay here again in the near future.
Overnattede 2 nætter i april 2024
Svar fra Management of Sunway Lagoon Hotel den 17. apr. 2024
Dear Khairul, Thank you so much for staying with Sunway Lagoon Hotel. We are glad that you enjoyed your stay. Indeed the location next to the mall is convenient for traveler to explore. We looking forward for your return soon!

8/10 Udmærket

Freeman

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice view
Overnattede 1 nat i april 2024
Svar fra Karen Lee den 12. apr. 2024
Dear Freeman, Thank you so much for sharing your wonderful family staycation experience at Sunway Lagoon Hotel! Our rooms with view of the lagoon is indeed a favorite amongst our guests and I am glad to hear that you enjoyed it as well. We look forward to welcoming you back to Sunway City in the near future!Warm regardsManagement of Sunway Lagoon Hotel

10/10 Fremragende

Sai

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good service , thank you for everything’s 🙏🙏🙏
Overnattede 1 nat i april 2024
Svar fra Karen Lee den 8. apr. 2024
Dear Sai, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel

10/10 Fremragende

Daryl Keen Hoong

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best thing is the hastle free & strong wifi in the entire resort (hotels, shopping mall, restaurants, theme park).
Svar fra Management of Sunway Lagoon Hotel den 26. mar. 2024
Dear Daryl, Thank you so much for staying with us. We are glad that your stay with us was pleasant and indeed the access to shopping mall, restaurants, theme park are very convenience. We looking forward to welcoming you back again soon!

8/10 Udmærket

Burhan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean environment and good service
Overnattede 5 nætter i marts 2024
Svar fra Management of Sunway Lagoon Hotel den 12. mar. 2024
Dear Burhan, Thank you for staying with Sunway Lagoon Hotel. We are pleased to lean that your stay with us was pleasant. we looking forward for your return soon!

10/10 Fremragende

Kristin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Underrated Hotel connected to Sunway Mall
This was the perfect mid-range priced hotel connected to the Sunway mall for us. Perhaps more expensive than others in the area of course, but you get what you pay for. The room was exceptionally large, the bed was comfortable, and all of the amenities were included! Keyed access to go to different floors of the hotel. The pool though was a disappointment (February) as it hadn't been cleaned and was rife with algae. But atleast we were able to layout and get some sunlight. The Breakfast Buffet wasn't within our budget, but we went to the local places to eat within the mall instead, which was just fine. Easy ride-share pickup. Nice staff. The place looked and smelled clean. It's nice to be able to access all of the Subway properties in one place, without having to take a taxi everywhere. You simply walk. I would definitely stay here again!
Overnattede 4 nætter i januar 2024
Svar fra Management of Sunway Lagoon Hotel den 29. feb. 2024
Dear Kristin, Thank you for staying with Sunway Lagoon Hotel. Indeed the convenience location and easy access to mall is a plus point. We noted on your feedback and the relevant departments will action on it. Looking forward to seeing you again!

8/10 Udmærket

Jia Nee

Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Karen Lee den 27. feb. 2024
Dear Jia Nee, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and the view outside. We hope to see you again soon.

4/10 Dårligt

Jia Chen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i februar 2024
Svar fra Karen Lee den 27. feb. 2024
Dear Jia Chen, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us.We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future.We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards,Management of Sunway Lagoon Hotel

10/10 Fremragende

Junkyu

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Management of Sunway Lagoon Hotel den 14. feb. 2024
Dear Junkyu, Thank you for staying with Sunway Lagoon Hotel. we are pleased to learn that you have enjoyed your stay and looking forward to welcoming you again!

8/10 Udmærket

CHUNG LUEN

Synes godt om: Rengøring, service og personale
satisfy
Overnattede 2 nætter i januar 2024
Svar fra Management of Sunway Lagoon Hotel den 5. feb. 2024
Dear Chung Luen, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your staying experience was great! Looking forward to welcoming you back.

10/10 Fremragende

TAIJI

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
beautiful room and gorgeous vew from the window
Overnattede 1 nat i januar 2024
Svar fra Management of Sunway Lagoon Hotel den 5. feb. 2024
Dear Taiji. Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and the view outside. We hope to see you again soon.

8/10 Udmærket

Pau

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Management of Sunway Lagoon Hotel den 28. jan. 2024
Dear Pau, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 Fremragende

TAKAE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was well cleaned and comfortable. Considering the transfer station, it was easier to travel by Grab than by bus or train.
Overnattede 3 nætter i januar 2024
Svar fra Management of Sunway Lagoon Hotel den 28. jan. 2024
Dear Takae, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 Fremragende

ChengKwee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023
Svar fra Management of Sunway Lagoon Hotel den 28. jan. 2024
Dear ChengKwee, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

2/10 Forfærdeligt

Larcee

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Staff are quite unperturbed and unaccomodating. Need to learn to speak English for English speaking guests. And need to smile more and be welcoming.
Overnattede 5 nætter i december 2023
Svar fra Management of Sunway Lagoon Hotel den 28. jan. 2024
Dear Larcee, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Fremragende

David

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Management of Sunway Lagoon Hotel den 28. jan. 2024
Dear David, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 Fremragende

Ericson

Overnattede 2 nætter i november 2023
Svar fra Management of Sunway Lagoon Hotel den 24. nov. 2023
Dear Ericson, It is an absolute pleasure to know that you had a great stay with Sunway Lagoon Hotel and experienced the newly added features and facilities. Thank you very much for your review. Once again, thank you and we look forward to welcoming you back to Sunway Lagoon Hotel in the near future.

10/10 Fremragende

Seiji

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
ショッピングモール直結で快適です。
Overnattede 1 nat i oktober 2023
Svar fra Management of Sunway Lagoon Hotel den 22. okt. 2023
Dear Seiji, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Fremragende

Mohammed

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it. Everything you want is close to you. The room is clean and comfortable. The water park is so fun and amazing The mall is soon good. Highly recommend this hotel!
Overnattede 3 nætter i oktober 2023
Svar fra Management of Sunway Lagoon Hotel den 22. okt. 2023
Dear Mohammed, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Fremragende

Jacklyn

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good & comfortable stay
Overnattede 4 nætter i oktober 2023
Svar fra Management of Sunway Lagoon Hotel den 22. okt. 2023
Dear Jacklyn, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Fremragende

Rina, Chino

Overnattede 5 nætter i oktober 2023
Svar fra Management of Sunway Resort Hotel den 5. nov. 2023
Dear Rina, t is an absolute pleasure to know that you had a great stay with Sunway Resort Hotel and experienced the newly added features and facilities. Once again, thank you and we look forward to welcoming you back to Sunway Resort Hotel in the near future.

10/10 Fremragende

Pau

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra Management of Sunway Lagoon Hotel den 5. okt. 2023
Dear Pau, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 Udmærket

SOAK WAN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy access to shopping mall for meals
Overnattede 10 nætter i august 2023
Svar fra Management of Sunway Lagoon Hotel den 12. sep. 2023
Dear Soak Wan, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

4/10 Dårligt

AHMED

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Not good
Clean hotel, not answering emails nor calls, all staff especially front desk not cooperatve at all, all staff not smiling, we reserved for honeymoon, but I think better to reserve in an other hotel,
Overnattede 3 nætter i august 2023
Svar fra Management of Sunway Lagoon Hotel den 11. sep. 2023
Dear Ahmed, Thank you for taking the time to share your recent experience at our hotel, and we truly value and appreciate your feedback. Please accept our sincere apologies for the lapse in service and rest assured that we investigated and shared the points you have highlighted with the relevant teams for a thorough review. Our team has reached out to you and looking forward for your return during your next visit.

8/10 Udmærket

Lee Kian

Overnattede 3 nætter i august 2023
Svar fra Management of Sunway Lagoon Hotel den 4. sep. 2023
Dear Lee Kian, Thank you so much for staying with Sunway Lagoon Hotel. We are pleased that your stay with us were wonderful and looking forward for your return.

10/10 Fremragende

Nadia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location. Hotel staff friendly and accommodating. Breakfast buffet was good with a big selection of different foods. Rooms are modern and spacious. Adjacent to the mall so lots of shopping and dining options. Wifi is strong and super easy to connect. Overall I had a great stay and would stay here next time I am in KL.
Overnattede 6 nætter i juli 2023
Svar fra Management of Sunway Lagoon Hotel den 2. aug. 2023
Dear Nadia, Thank you for choosing to stay with us again at Sunway Pyramid Hotel. It is for returned guests like yourself that the staff strive to achieve. Will share your review with the team, they will be delighted. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again

8/10 Udmærket

Angie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient to move around tru walk shopping malls
Overnattede 2 nætter i juli 2023
Svar fra Management of Sunway Lagoon Hotel den 27. jul. 2023
Dear Angie, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

10/10 Fremragende

MyPillow

Overnattede 3 nætter i juli 2023
Svar fra Management of Sunway Lagoon Hotel den 11. aug. 2023
Dear MyPillow, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 Udmærket

Masitah

Overnattede 1 nat i juli 2023
Svar fra Management of Sunway Lagoon Hotel den 11. aug. 2023
Dear Masitah, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Fremragende

Han Hong

Overnattede 2 nætter i maj 2023
Svar fra Management of Sunway Lagoon Hotel den 1. jun. 2023
Dear Han Hong, Thank you for choosing Sunway Lagoon Hotel. we are delighted to learn that you have a good staying experience here and we looking forward to welcome you back in the near future.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good centrally located hotel
The shower drainage back flowed but was quickly rectified. Location is great but the carpark is expensive.
Overnattede 4 nætter i maj 2023
Svar fra Management of Sunway Lagoon Hotel den 28. maj 2023
Dear Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We apologize for the inconvenient caused and glad that it was quickly resolved. We look forward to welcoming you back to Sunway City Kuala Lumpur Hotels!

10/10 Fremragende

NOERU

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
部屋も広く快適でしたが、シャワーの排水溝がとても狭く、なかなか流れないため途中で水が床に溜まっていました…。シャワーの水圧も弱めでした。 その排水溝問題を除けば、ラグーンやピラミッドが隣にあってアクセス良かったですしとっても快適でした!ありがとうございました。
Overnattede 1 nat i maj 2023
Svar fra Management of Sunway Lagoon Hotel den 28. maj 2023
Dear Noeru, Thank you for choosing to stay with Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

4/10 Dårligt

Ka man

Synes godt om: Rengøring
Synes ikke om: Service og personale
Unexpectedly bad attitude and services. No service languages at front desk nor restaurant. My package wasn’t included a breakfast and when i was walking in the restaurant they have checked their list and sent me in, so i would have expected they knew. While i was eating, 3 staffs! 3 staffs came to me at different time just to tell me my package was not including breakfast. Seriously? I have already said I knew the first time. FINE! When i was leaving the restaurant the staff stopped me rudely and commanded me to pay on spot. Never in my life of travelling all these years around the world been asked to pay for a meal with this terrible manner!! Alright, fine, i was going to pay cos I wasn’t going to go back anyway. That’s when I realised the price of the breakfast was not the same as what was mentioned on the Expedia description. So i showed the staff my booking details and wanted them to double check. And that staff just said “this is what we going to charge” and not willing to double check at all. Fine, was thinking may be the restaurant staff didn’t know how to check on that. So I paid without further discussion and got down to chat with the front desk staff. Interestingly saying, they literally told me to check with Expedia on my own because they would never charge their breakfast this price. What? So it became my responsibility that you guys didn’t communicate well on what supposed to be selling on a platform? Honestly, not recommended this hotel! That is.
Overnattede 6 nætter i maj 2023
Svar fra Management of Sunway Lagoon Hotel den 29. maj 2023
Dear Ms. Ka Man,Greetings from Sunway Lagoon Hotel!First and foremost allow me to apologize over the delay in responding as we were investigating in detail of your highlighted concerns.Ms. Ka Man, we certainly acknowledge the inconvenience you had to go through while having breakfast. This occurrence by no means represents our high standards of service which we extend to all of our guests. All of us at Sunway Lagoon Hotel take pride in providing our guest with the highest standard in hospitality and we regret for any inconvenience caused. Thus we have noted your feedback and will focus an immediate improvement.Ms. Ka Man, although we cannot undo what had occurred, rest assured that some very valuable lesson have been learnt and we sincerely hope that you will be willing to allow us to show you the true side of Sunway hospitality. Please do not hesitate to contact us directly on your next visit and we will be most happy and appreciative to take care of your arrangements personally. Once again, please accept our sincere apologies.

6/10 Okay

Lai Shan

Overnattede 3 nætter i maj 2023
Svar fra Management of Sunway Lagoon Hotel den 14. jun. 2023
Dear Lai Shan, Thank you for choosing Sunway Lagoon Hotel as you preferred hotel. We are glad that your stay was pleasant. Looking forward for your return soon.

10/10 Fremragende

Tony Yi Wei

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome
Nice hotel, clean and location Great next to shopping mall and resort park. Friendly staff.
Overnattede 1 nat i april 2023
Svar fra Management of Sunway Lagoon Hotel den 1. maj 2023
Dear Yi Wei, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

2/10 Forfærdeligt

Chun Ming

Synes ikke om: Service og personale, faciliteter
Overnattede 1 nat i april 2023
Svar fra Management of Sunway Lagoon Hotel den 23. maj 2023
Dear Chun Ming, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Fremragende

Allan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The great staff were keen to hel ant the room and outlook were outstanding
Overnattede 4 nætter i april 2023
Svar fra Management of Sunway Lagoon Hotel den 13. apr. 2023
Dear Allan, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City!

8/10 Udmærket

Giordano

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Molto buono
Stanza ampia e pulita. Personale gentile, internet veloce. Accanto ad un immenso centro commerciale. Molto buono
Overnattede 3 nætter i marts 2023
Svar fra Management of Sunway Lagoon Hotel den 13. apr. 2023
Dear Giordano, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable
Comfortable stay.
Overnattede 3 nætter i februar 2023
Svar fra Management of Sunway Lagoon Hotel den 8. mar. 2023
Dear guest, Thank you for choosing Sunway Lagoon Hotel as your preferred accommodation. We are glad to learn about your comfortable stay with us and looking forward for your next visit soon.

10/10 Fremragende

LUE, Clovis

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The place was very clean. It’s a nice facility. However, the bell person took advantage of us with the car transfer from the hotel to our new hotel in Bukit Bintang, the Dorsett Kuala Lumpur. The staff negotiated 90 rm but Grab stated it was only 26 rm. We had not learn how to use Grab at that time. We expected the hotel staff to be fair and not take advantage of our ignorance. It was our first time in KL, Malaysia.
Overnattede 1 nat i februar 2023
Svar fra Management of Sunway Lagoon Hotel den 13. apr. 2023
Dear Lue, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2023
Svar fra Management of Sunway Lagoon Hotel den 8. mar. 2023
Dear guest, Thank you for choosing Sunway Lagoon Hotel as your preferred accommodation. We are glad to learn about your pleasant stay with us and looking forward for your next visit soon.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Near shopping mall and restaurant. Convinient.
Overnattede 1 nat i januar 2023
Svar fra Management of Sunway Lagoon Hotel den 25. jan. 2023
Dear Guest, Thank you for choosing to stay with us again at Sunway Lagoon Hotel. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

10/10 Fremragende

Abu Talib

10/10 Fremragende

Eng Kheng

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter

8/10 Udmærket

Lye Soon

Overnattede 2 nætter i december 2022
Svar fra Management of Sunway Lagoon Hotel den 25. jan. 2023
Dear guest, Thank you for choosing to stay with us again at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City again!

8/10 Udmærket

Hanson

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in was easy and fast. Surprised that they do not provide complementary parking. Charge is RM15 per day.
Overnattede 3 nætter i december 2022
Svar fra Management of Sunway Lagoon Hotel den 25. jan. 2023
Dear Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City!

6/10 Okay

KIT CHUNG

Overnattede 2 nætter i november 2022

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A good hotel that could be great
1. The rooms were sufficiently large for 3 adults. Had we known, we could have just booked a room instead of two. 2. The super-king bed was firm and comfortable, however, the bedding tends to be "warm" towards the early morning - it disrupts a good night rest. We had the room temp set at 17deg C, yet constantly waking up. The bedding material is perhaps unsuitable for Malaysian environment. 3. The proximity to Sunway Pyramid is a huge plus, with shops and food within close reach.
Overnattede 6 nætter i oktober 2022
Svar fra Management of Sunway Clio Hotel den 19. okt. 2022
Dear Guests, Thank you for taking the time to share your stay experience at Sunway Clio Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Fremragende

Kelvin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra Management of Sunway Clio Hotel den 16. okt. 2022
Dear Kelvin, Thank you for sharing your review to us. We are glad that you have a pleasant stay with us and looking forward for your return in the near future.