Hoteller nær Karuizawa-sneparken

"I have never stayed somewhere with a kinder, friendlier staff. I was blown away by how caring and thoughtful they were."

"2nd time in this hotel, was definitely less good than the first time, dinner was amazing but breakfast had a lot of issues, my pregnant wife had bottle cap in her salad and our coffee we ordered for breakfast never came, expect more from an hotel at this price point, we will probably not come again "

"3回目です。管理の行き届いた部屋、親切なスタッフ、周囲へのアクセスの良さなど期待通りでした。"

"Everything was perfect. Nothing more you could ask for. "

"客室とても綺麗でした。 アメニティーもこだわりが感じられました。"

"ドッグランがありワンコもとても楽しそうに過ごせました。"

"A very pleasant stay. Very nice room, very nice bed, silent and quiet. Amazing the private open-air bath. Wine bar and resturant in the same area. 20 mins walk from the city center"

"駅から近く、朝食も良かったです。にもも預かって貰い、身軽に軽井沢を楽しめました。"

"The hotel room itself was clean and comfortable, but the location was inconvenient. Public transport is limited, and the surrounding streets are poorly lit at night, making walking feel unsafe. The staff were polite, but the lack of nearby convenience and the dark, quiet streets after dark were major drawbacks. Overall, the stay was acceptable, but the location and lighting issues made it less enjoyable."

"雖然不是住在西館，但還是有接駁車可以到達車站跟西館泡溫泉。 飯店雖感覺有歷史，但維持良好，窗外湖景很美，房間空間也很大。 小孩去西館泡湯時，因為身體不適嘔吐在走廊上，西館很大無法馬上找到人處理，但飯店人員知道後也儘速幫忙處理，服務很好👍"

"今回ペットと泊まれるホテルで宿泊しました。 エントランスから部屋に至るまでとても清潔感があり気持ち良く泊まれました。 プライベートドックランもありわんちゃんもとても喜んでました。"