Kamala – Swissotel i Kamala, Phuket

"Overall, the hotel met our expectations, especially regarding the standard rooms. The general staff was extremely friendly and service-minded. However, a serious issue arose with the operations director, who refused to take any responsibility, even in obvious situations. On three consecutive occasions, there was no hot water in our room. Each time we called staff, and they confirmed the issue – yet he flatly denied it was the hotel’s problem. When I mentioned that it's unfortunately common in Thailand for technicians to claim that things work when they clearly don’t, he accused me of being racist. I found this deeply offensive and unfair. I honestly don’t think I’ve ever been treated this poorly. As a result, I requested to check out early – despite having three nights left and being on a family trip. This man has the rare ability to ruin a great hotel and an outstanding team. Give him a beautiful hotel and a dedicated staff – and he will still manage to mess it up."

"OK, not more Slow and complicated check in"

"Meget varieret"

"The SPA massage with Sara was amazing"

"Dejligt hotel, ligger i roligt område og stranden er ren. Det er 2. Gang vi er her. "

"Hotellet er et lidt ældre hotel og de er gået igang med at renovere pool’en, så der var kun åbnet for halvdelen. Til gengæld kørte de os uden beregning hen til et søsterhotel med gode pool faciliteter. Personalet er meget søde og hjælpsomme og gør alt for at hjælpe. Vi havde lidt bøvl med wifi den aften vi kom og næste morgen havde de allerede sat gang i en tekniker der kørte på indtil alt spillede. Når pool’en er færdig renoveret kan jeg på det varmeste anbefale radisson som overnatning i kamala"

"Super dejligt hotel, med super beliggenhed, mange pools og lige ned til stranden. Top service, god morgenmad og restaurant. Vender gerne tilbage 😊👌"

"lækkert sted , god pool fedt trænings center lejligheden er lilke men godt indrettet "

"Fantastisk hotel"