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Anmeldelser af Kona Reef, A Raintree Vacation Club Resort

Kona Reef, A Raintree Vacation Club Resort
75-5888 Alii Drive, Kailua-Kona, HI

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 158 af i alt 311 anmeldelser" "
Bedømmelse på 8 − Udmærket. 84 af i alt 311 anmeldelser" "
Bedømmelse på 6 − Okay. 43 af i alt 311 anmeldelser" "
Bedømmelse på 4 − Dårligt. 18 af i alt 311 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 8 af i alt 311 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

8,2/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

6/10 Okay

Anders

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel og værelser var super, men vi fik det værelse med den dårligste beliggenhed. Under jordniveau, så kun en side fik lys oppefra og ned på lille mørk terrasse, som var meget beskidt af hønsefjer og klatter. Ingen mulighed for at se havet. Jeg havde bedt om ingen trapper (dog gerne elevator) da jeg går med rollator, men ingen værelser uden trapper. Elevator lavet så den stopper mellem etager, så enten 6-7 trin op eller 6-7 trin ned. Svært.
Overnattede 4 nætter i oktober 2023
Svar fra The Travel Raintree Team den 23. okt. 2023
Dear Anders,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us.

6/10 Okay

John Thorvald

Synes godt om: Rengøring, værelsets komfort
Hyggelig lejlighed
Lejlighed var god. Da deres svømmebassin var under ombygning var der noget støvet omkring lejligheden. Stille og rolige omgivelser.
Overnattede 7 nætter i november 2021
Svar fra The Travel Raintree Team den 27. nov. 2021
Thank you for taking the time to review your stay with us at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us. Thank you for choosing to stay with us and we look forward to your return. Your review has been passed on to Management. Warm Regards,

6/10 Okay

Michael

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Great location, staff needs to be a little more available.
Overnattede 6 nætter i maj 2024
Svar fra The Travel Raintree Team den 23. maj 2024
Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Warm regards,

10/10 Fremragende

Emily

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The views on the balcony were awesome, you could relax and watch the surfers and boogie boarders. The private bedroom was perfect when you have people that are on different sleep schedules.
Overnattede 5 nætter i maj 2024
Svar fra The Travel Raintree Team den 22. maj 2024
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm regards,

10/10 Fremragende

Tegwith

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
View of the ocean was beautiful. Very clean and quiet. I would definitely stay there next time
Overnattede 3 nætter i maj 2024
Svar fra The Travel Raintree Team den 19. maj 2024
Dear Tegwith,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Fremragende

Shawn

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The view of the ocean was amazing. Hearing the waves crash at night was the best. Had everything we needed for our stay.
Overnattede 8 nætter i maj 2024
Svar fra The Travel Raintree Team den 17. maj 2024
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm regards,

10/10 Fremragende

sandra

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Property was clean, quiet and rooms were very nice, stocked with all your needs.
Overnattede 4 nætter i maj 2024
Svar fra The Travel Raintree Team den 7. maj 2024
Dear Sandra,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

8/10 Udmærket

YUKIO

Overnattede 3 nætter i april 2024
Svar fra The Travel Raintree Team den 16. maj 2024
Dear Yukio,Thank you for taking the time to review your stay at the Resort. Your feedback is important to us. Regards

6/10 Okay

Mark Vincent

Overnattede 9 nætter i april 2024
Svar fra The Travel Raintree Team den 16. maj 2024
Dear Mark Vincent,Thank you for taking the time to review your stay at the Resort. Your feedback is important to us. Regards

6/10 Okay

Jose

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter
The room has a strong musty smell it was a dehumidifier in the room and I have to empty 3 times a day, the property is next door to a public park the homeless people lived in this parks and they wonder in the property, I found 2 of them outside my window, I have reported to the property manager and nothing happened, the homeless people attempted to open the sliding window, I didn’t felt safe for that reason. Also we found cockroaches the curtains were dirty. Not a pleasant stay.
Overnattede 7 nætter i april 2024
Svar fra The Travel Raintree Team den 17. apr. 2024
We are very sorry that you had that experience, that this is not the quality of service we provide, we greatly appreciate your feedback and will use it to improve our service. Your review has been passed on to ManagementWarm regards,

4/10 Dårligt

Leslie, Arcanum

Rejste med familie
Synes ikke om: Rengøring, faciliteter
I liked the exterior of the place it was beautiful and well kept on the outside but I was seriously disappointed on the inside. The sheets were stained with blood and makeup it was clearly not cleaned. The ceiling seem to be thin because we heard loud noises coming from it the entire time we stayed there. The dryer in the condo was broke and was never fixed or replaced so we were unable to do any laundry. I feel it had been broken for awhile which I think explains why the sheets on the bed were dirty. Parking was limited resulting in parking along the street.
Overnattede 5 nætter i marts 2024
Svar fra The Travel Raintree Team den 9. apr. 2024
Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Warm regards,

4/10 Dårligt

Charles Edward

Overnattede 6 nætter i marts 2024
Svar fra The Travel Raintree Team den 22. apr. 2024
Dear Charles Edward,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort Your feedback is important to us. Regards

10/10 Fremragende

HELENA

Overnattede 7 nætter i marts 2024
Svar fra The Travel Raintree Team den 22. apr. 2024
Dear Helena,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Fremragende

Shawn

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overall a great spot to watch the ocean in the evening. Condo was clean and located within walking distance to restaurants and coffee shops.
Overnattede 4 nætter i marts 2024
Svar fra The Travel Raintree Team den 27. mar. 2024
Dear Shawn,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Fremragende

April

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience. Our condo was very spacious and comfortable. Lovely view. Swimming pool and hot tub were nice. It was a short walking distance to restaurants and shopping. Easy parking. There’s a small beach adjacent to the property. Some days we didn’t leave.
Overnattede 6 nætter i marts 2024
Svar fra The Travel Raintree Team den 25. mar. 2024
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm regards,

8/10 Udmærket

Crystal

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
It was right next to the public beach, so awesome. And walking distance to everything.
Overnattede 8 nætter i marts 2024
Svar fra The Travel Raintree Team den 24. mar. 2024
Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort Your feedback is important to us. Come back and visit us again soon! Regards

10/10 Fremragende

Marlene Ann, Edmonton

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This property was amazing!!! Can't wait to go back next year to stay there again
Overnattede 15 nætter i februar 2024
Svar fra The Travel Raintree Team den 21. feb. 2024
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

8/10 Udmærket

Mary

Synes godt om: Rengøring, værelsets komfort
Great location near center of town and adjacent to beach. However somewhat noisy due to road noise and on-site maintenance. Condo had everything we needed and comfortable and cleran.
Overnattede 7 nætter i februar 2024
Svar fra The Travel Raintree Team den 19. feb. 2024
Dear Mary,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us. Come back and visit us again soon! Regards

8/10 Udmærket

Maria

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
It is in Kona, it is quiet.
Overnattede 4 nætter i februar 2024
Svar fra The Travel Raintree Team den 15. feb. 2024
Dear Maria,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us.Regards

10/10 Fremragende

Erika

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very helpful in every manner. Having an ocean view was amazing, could see the whales from our room. The only thing I would change would be the bed - it was very firm. A foam topper would go a long way in terms of comfort.
Overnattede 5 nætter i februar 2024
Svar fra The Travel Raintree Team den 12. feb. 2024
Dear Erika,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

6/10 Okay

elizabeth m

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
B-12 needs to be finished and needs more update then cabinet fronts
Overnattede 7 nætter i januar 2024
Svar fra The Travel Raintree Team den 7. feb. 2024
Thank you for taking the time to comment on your stay at Club Regina Puerto Vallarta. Your feedback is important to us, we look forward to your return. Your opinion has been passed on to Management.Warm Regards,

10/10 Fremragende

John

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Kermit was great to work with! We would definitely stay again! Good times.
Overnattede 7 nætter i januar 2024
Svar fra The Travel Raintree Team den 7. feb. 2024
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

6/10 Okay

Matthew

Rejste med partner
Kona Reef is currently undergoing renovations. It is definitely showing it’s age and renos are past due. No ocean view from our unit, you had to enter the pool area or go outside the property for whale watching. Traffic on Ali’i Drive can get noisy.
Overnattede 9 nætter i januar 2024
Svar fra The Travel Raintree Team den 5. feb. 2024
Thank you so much for taking the time to rate us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you soon.Warm Regards,

8/10 Udmærket

Eileen P

Overnattede 5 nætter i januar 2024
Svar fra The Travel Raintree Team den 11. jan. 2024
Thank you so much for taking the time to rate us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you soon.Warm Regards,

8/10 Udmærket

Krista

Synes godt om: Rengøring, værelsets komfort
Would stay again
The view was great ! The staff was awesome ! Room could use some upgrading but it was nice . The screen didn’t lock
Overnattede 10 nætter i december 2023
Svar fra The Travel Raintree Team den 9. jan. 2024
Dear Krista,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us.Regards

6/10 Okay

Jimmy, San Francisco

Rejste med familie og småbørn
Overnattede 3 nætter i december 2023
Svar fra The Travel Raintree Team den 9. jan. 2024
Dear Jimmy,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us.Regards

8/10 Udmærket

yi

Overnattede 6 nætter i december 2023
Svar fra The Travel Raintree Team den 5. feb. 2024
Thank you so much for taking the time to rate us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you soon.Warm Regards,

10/10 Fremragende

Ajay K.

Rejste med familie
Synes godt om: Faciliteter
Overnattede 7 nætter i december 2023
Svar fra The Travel Raintree Team den 7. jan. 2024
Dear Ajay K.Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Fremragende

Steven

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I went here with my family in December 2023. It met all of our needs and was centrally located. There was parking for my rental car and I could walk anywhere downtown, which was great. The staff at the front desk were friendly. I felt welcome and comfortable the entire time.
Overnattede 4 nætter i december 2023
Svar fra The Travel Raintree Team den 2. jan. 2024
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

6/10 Okay

Christine

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i november 2023
Svar fra The Travel Raintree Team den 7. dec. 2023
Thank you so much for taking the time to rate us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you soon.Warm Regards,

10/10 Fremragende

Michelle

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This was our second stay at Kona Reef. Both times were perfect for our trip to Kona. Very cloe walk into Kona centre, lovely sea side pool amazing wave sountrack.
Overnattede 5 nætter i november 2023
Svar fra The Travel Raintree Team den 28. nov. 2023
Dear Michelle,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Fremragende

Xianglin, storrs

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The location and room view is great! The kitchen makes family travel much more enjoyable and stress free.
Overnattede 4 nætter i november 2023
Svar fra The Travel Raintree Team den 28. nov. 2023
Dear Xianglin,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Fremragende

SAMBEET

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
The view from the balcony was amazing. Especially during sunset. Outdoor parking space is very tight. But, you can park in the garage if you want. The front desk guys were very nice. There were adequate towels and toiletries for our 4 nights stay. Overall it was a great place to enjoy the sea view.
Svar fra The Travel Raintree Team den 24. nov. 2023
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

2/10 Forfærdeligt

JOHN

SURPRISE SURPRISE. when checking in, they shoved in front of new papers with new conditions to sign which included new surprises charges. BAD PRACTICE.
Overnattede 5 nætter i november 2023
Svar fra The Travel Raintree Team den 22. nov. 2023
Dear John,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us. Regards

6/10 Okay

Slavko, Vancouver

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Expedia does not have good reputation in this property. Their guests get the worse rooms
Overnattede 10 nætter i november 2023
Svar fra The Travel Raintree Team den 14. nov. 2023
Dear Slavko,We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Regards

6/10 Okay

Timothy Page

Synes godt om: Overnatningsstedets tilstand og faciliteter
Liked it But you pay for what you get Get ocean front
Overnattede 6 nætter i august 2023
Svar fra The Travel Raintree Team den 12. nov. 2023
Dear Timothy Page,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us.Regards

8/10 Udmærket

Mandi

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
It was nice, close to almost everything you would need, but if you wanted or needed to contact the office… good luck. There hours are posted 9:00am-5pm, I stopped there many times during those hours to find no one there with the closed sign up
Overnattede 7 nætter i oktober 2023
Svar fra The Travel Raintree Team den 7. nov. 2023
Dear Mandi,Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Regards

6/10 Okay

Rudolf

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overall it was such a nice place. We reserved it when Expedia had it at a discount and it was cheaper than all the other resorts near by but with a kitchen! It's in a great location, about a 10 minute walk to the shops in Kailua-kona, has a beautiful ocean front area for a picnic or just relaxing. One major thing to note is that expedias check in instructions for the property are not correct. It caused a major headache for us. Search for their number on Google, the one provided by Expedia is incorrect and will ring endlessly.
Overnattede 3 nætter i oktober 2023
Svar fra The Travel Raintree Team den 7. nov. 2023
Dear Rudolf,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us. Come back and visit us again soon! Regards

10/10 Fremragende

Mary

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great location. Very close to downtown, restaurants and shops.
Overnattede 3 nætter i oktober 2023
Svar fra The Travel Raintree Team den 5. nov. 2023
Dear Mary,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

8/10 Udmærket

Bruce

Synes ikke om: Rengøring
Good location but unit was dirty
We had a late checkin and Vanessa in the office helped insure we were able to arrive with no issues. Unfortunately, we paid a decent extra amount for a condo in order to have our unit cleaned after our stay. However, when we arrived, we were greeted with a broken front storm door, dirty bed sheets (there was actually hairs and dirty spots on wrinkled sheets) and our feet turned black from walking barefoot on the tile floors. We also reported that the bedroom closet doors were broken/not working because we were afraid we would get charged for that damage.
Overnattede 3 nætter i oktober 2023
Svar fra The Travel Raintree Team den 29. okt. 2023
Dear Bruce,Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Regards

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra The Travel Raintree Team den 26. okt. 2023
Dear Guest,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards

10/10 Fremragende

Marc

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 9 nætter i oktober 2023
Svar fra The Travel Raintree Team den 24. okt. 2023
Dear Marc,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards

10/10 Fremragende

Quan

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Convenient Condo
I love Kona Reef. The condo has everything that my family needs. The location is very superb: close to dining and shopping areas, pool area in front of Kona bay, and very accommodating manager as we had a late flight so they offer checking out late. I had very positive questions experience. I will consider Kona Reef in the future.
Ocean view from the pool
Overnattede 3 nætter i oktober 2023
Svar fra The Travel Raintree Team den 23. okt. 2023
Dear Quan,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Fremragende

Erica

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
This property is right on the rocky shoreline and we had the best sunset views every night. The property is older, but clean and the pool/hot tub/grill area is well-kept. The kitchen in our unit was sparsely stocked. We ended up buying an inexpensive kitchen knife and spatula at Target because the knives in the kitchen weren’t sharp. We could hear people coming and going outside the unit at night, and the sprinklers kicked on at 4:45am right outside the unit, so if you’re a light sleeper that might be a problem. There is no beach chairs/snorkel equipment or pool beach toys. We bought and rented. But the staff was very friendly, we felt safe, housekeeping came midweek. The property is very walkable to downtown and all shopping and dining and who doesn’t want to walk along the waves breaking along the shore every day? Overall, this was a great find and we enjoyed our stay.
Overnattede 9 nætter i oktober 2023
Svar fra The Travel Raintree Team den 3. nov. 2023
Dear Erica,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

8/10 Udmærket

Asuka

Overnattede 6 nætter i oktober 2023
Svar fra The Travel Raintree Team den 19. okt. 2023
Dear Asuka,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us. Come back and visit us again soon! Regards

8/10 Udmærket

Nathaniel Mark

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The condo we stayed in was very nice, had a very good view of the ocean. The property could use some updates, and painting. other than that a great place to stay. As far as Kona, I was not happy with the area. It is not lush green like most other areas in Hawaii
Overnattede 6 nætter i september 2023
Svar fra The Travel Raintree Team den 8. okt. 2023
Thank you for reviewing your stay at Kona Reef, A Raintree Vacation Club Resort. We are pleased to read that you enjoyed many of the other amenities at the resort. Thank you for choosing to stay with us and we look forward to your return.Warm Regards,

6/10 Okay

Derek Bradley

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property. Just a bit run down. The hidden costs and inaccuracies with the advertisement for the location. The advertisement did not mention cleaning fee or electrical fee we had to pay. The advertisement stated ALL rooms had an ocean view. We did not. We had an 8 foot brick wall as our view from the basement level. Not happy with the description of the property verses the reality
Overnattede 7 nætter i september 2023
Svar fra The Travel Raintree Team den 1. okt. 2023
Dear Derek Bradley,Thank you for taking the time to review your stay at Kona Reef, A Raintree Vacation Club Resort. Your feedback is important to us. Regards

10/10 Fremragende

Alex

Synes godt om: Rengøring, værelsets komfort
Overnattede 11 nætter i september 2023
Svar fra The Travel Raintree Team den 27. sep. 2023
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

4/10 Dårligt

Natalia

Overnattede 4 nætter i september 2023
Svar fra The Travel Raintree Team den 26. sep. 2023
Thank you for taking the time to rate us. We are sorry for any inconvenience you had during your stay as this does not indicate our five-star service level. Your review has been passed on to Management and we are investigating.Warm Regards,

6/10 Okay

Dallas

Rejste med familie
Synes godt om: Rengøring
Not all that impressed
Seems like the online pics are of the nicer units, it was a bit decieving. We had rude neighbors that seemed to forget they are living in what is basically a hotel. Woke up to the views of homeless people sleeping on the beach. Fortunately, the foldout couch was for two young kids because it was way too uncomfortable for adults to sleep on. The constant slamming of the screen doors was pretty irritating. Communication was fairly good, but they could have done a better job communicating how to find our unit. Pool was the best part, and quite frankly it was just an average pool.
Overnattede 4 nætter i august 2023
Svar fra The Travel Raintree Team den 20. sep. 2023
Dear Dallas,Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Warm Regards