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Anmeldelser af Radisson RED Hotel, Johannesburg Rosebank

4.5 out of 5
Radisson RED Hotel, Johannesburg Rosebank
4 Parks Boulevard, Oxford Parks, Johannesburg, Gauteng

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 8 af i alt 18 anmeldelser" "
Bedømmelse på 8 − Udmærket. 4 af i alt 18 anmeldelser" "
Bedømmelse på 6 − Okay. 3 af i alt 18 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1 af i alt 18 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 18 anmeldelser" "

8,6/10

Rengøring

7,8/10

Service og personale

8,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ok stay
Average hotel
Overnattede 1 nat i februar 2024
Svar fra Nonhlanhla den 19. feb. 2024
Hey hey Michael.Thank you or choosing RED.Hope to see you soon.Nonhlanhla Manaka

2/10 Forfærdeligt

Tom

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Shocking. Go elsewhere.
Hands down the worst hotel i have stayed in for 10+ years. Room was filthy. Dust bunnies everywhere. Everywhere. Hair all over the shower. Even after the first day of house keeping i had to clean it myself. Noise from the rooftop bar (bass and chair scraping). I sent in laundry and had it returned with labels on each item secured by 6 - 15 staples. Reception said “sorry”. I returned the laundry and insisted they remove the staples as i wasnt going to be liable for any damage. Restaurant kitchen is all shouting and screaming and service is non-existent in between the staff watching videos or having calls on speaker phone. This hotel capitalises on its location but is totally horrid. Avoid at all costs. Go to Voco, Holiday Inn or Hyatt House rather.
Overnattede 14 nætter i januar 2024
Svar fra Team RED den 14. feb. 2024
Dear Tom, Firstly, we would like to extend our sincerest apologies for the disappointing experience you encountered during your recent stay at Radisson RED Rosebank. Your feedback is incredibly valuable to us, and we are deeply sorry to learn that we fell short of meeting your expectations.Please rest assured that we have taken your concerns very seriously and have addressed them promptly with our team. Your feedback regarding the cleanliness of your room, noise disturbances from the rooftop bar, and the issues with our laundry service and restaurant operations have been thoroughly investigated, and appropriate measures are being taken to prevent any recurrence of these issues in the future.We understand the importance of providing a comfortable and enjoyable stay for all our guests, and it is truly disheartening to hear that we failed to deliver on this occasion. We take great pride in the service and quality of our hotel, and it is clear that we have not met the standards that we strive to uphold.In light of the inconvenience you experienced, our team have emailed you directly to extend a sincere apology and offer you a complimentary stay with us as a token of our appreciation for your feedback and as an opportunity for us to regain your trust. We hope that you will give us another chance to exceed your expectations and provide you with the exceptional experience that you deserve.Cheers, Team RED.

10/10 Fremragende

Kia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
New property in a great location walkable to mall and they have a shuttle that takes you to both malls. The rooms are quite small unless you upgrade to a suite. Priced well. Very friendly staff. Nice rooftop bar.
Overnattede 5 nætter i december 2023
Svar fra Team RED den 30. jan. 2024
Hey Kia, Thank you for stopping by with this great feedback. We're so happy that we contributed to making your trip special. You rock!Cheers,Team RED

4/10 Dårligt

Kaveri, Johannesburg

Overnattede 3 nætter i november 2023
Svar fra Nonhlanhla den 30. nov. 2023
Dear KaveriThank you for taking the time to respond to our survey around your stay!We appreciate it and will use this to help us improve our service. We look forward to welcoming you back.Nonhlanhla Manaka

10/10 Fremragende

Sindile Sydwell

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Top Class hotel, amazing service and elegant rooms. I enjoyed my stay there, I would definitely come back here!
Overnattede 2 nætter i november 2023
Svar fra Nonhlanhla den 13. nov. 2023
Hey hey Rock Star!Thank you for taking the time to leave a review around your stay and providing us with your feedback!I am pleased to see that we were able to make memorable RED moments for you.We hope to welcome you back soon.Cheers,Nonhlanhla Manaka

10/10 Fremragende

Randi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location!
Nice location to restaurants, shopping, and "Hop On Hop Off tour bus.
Overnattede 3 nætter i september 2023
Svar fra Nonhlanhla den 29. sep. 2023
Hey hey Randi.Thank you for taking the time to respond to our survey around your stay!I am pleased to see that we were able to make memorable RED moments for you.We hope to welcome you back soon.Cheers,Team RED

8/10 Udmærket

Natalia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is in a unique location surrounded by very nice restaurants and dining options, and within a couple of blocks from Rosebank mall. Certainly will come back when visiting Johannesburg
Overnattede 1 nat i september 2023
Svar fra Nonhlanhla den 26. sep. 2023
Hey hey Natalia.Thank you for taking the time to respond to our survey around your stay!I am pleased to see that we were able to make memorable RED moments for you.We hope to welcome you back soon.Cheers,Team RED

8/10 Udmærket

Juliana

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra Nonhlanhla den 26. sep. 2023
Hey hey.Thank you for taking the time to respond to our survey around your stay!I am pleased to see that we were able to make memorable RED moments for you.We hope to welcome you back soon.Cheers,Team RED

8/10 Udmærket

JULIANA L MICHEL

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i august 2023
Svar fra Nonhlanhla den 26. sep. 2023
Hey hey.Thank you for taking the time to respond to our survey around your stay!I am pleased to see that we were able to make memorable RED moments for you.We hope to welcome you back soon.Cheers,Team RED

6/10 Okay

Abi

Rejste i en gruppe
Synes godt om: Rengøring
We stayed at the weekend. There was very loud music being played at the roof top bar. So loud that it was not pleasant to sit in the area and so loud that I could also hear it from my room, which was 4 floors below. Also the pool area could not be used as people were eating right next to the pool and there was nowhere to relax. Service and staff were slow
Overnattede 2 nætter i august 2023
Svar fra Nonhlanhla den 26. sep. 2023
Dear Abi.Thank you for taking the time to leave a review and provide us with your valuable feedback.This is truly not in keeping with the high standard of service we strive to maintain or are known for. We view these comments in a very serious light and please be assured that we will look into this for necessary corrective action to take place. We are sorry that your experience was not up to expectations.Please accept our apologies for the substandard service, and despite this, I hope we have the opportunity to welcome you back when your travels bring you next to Rosebank. Kind Regards, Nonhlanhla Manaka

10/10 Fremragende

Emma

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely modern hotel, with super charming staff. Did everything they could to make our business trip run as smoothly as possible. Great hotel menu for food and wine, with lots of options nearby. Khanyi and Brandon were the BEST!
Overnattede 9 nætter i august 2023
Svar fra Nonhlanhla den 26. sep. 2023
Hey hey.Thank you for taking the time to respond to our survey around your stay!I am pleased to see that we were able to make memorable RED moments for you.We hope to welcome you back soon.Cheers,Team RED

2/10 Forfærdeligt

Mukesh

Forretningsrejsende
Synes ikke om: Service og personale
I will not stay here again
I paid for a premium suite but was placed in a junior suite despite telling them this at checkin. After my trip I wrote an email and called the hotel and was assured a manager would call me back. 6 days later, nobody has bothered to call
Overnattede 1 nat i februar 2023

8/10 Udmærket

Mistica

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Radisson Red Rosebank is close to Rosebank Gautrain Station ( 5 minute walk) & Rosebank Mall & has a rooftop bar. The hotel is beautiful. The rooms are modern & clean. There is a mini fridge & a small seating area, very convenient if you don’t want to sit on the bed while watching tv or enjoy drinks/food. They have great room service (food & drinks) but the rooftop bar is amazing & the food is cheap & delicious! They have delicious cocktails as well. The staff is lovely and they have a shuttle service to the mall which is great!
Overnattede 9 nætter i august 2022

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2022

6/10 Okay

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The front office staff were excellent! Always going out of their way to help with a smile. The rooms cleaning staff need to go back to class for a refresher on guest etiquette.
Overnattede 2 nætter i december 2021