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Anmeldelser af Protea Hotel Fire & Ice by Marriott Pretoria Menlyn

4 out of 5
Protea Hotel Fire & Ice by Marriott Pretoria Menlyn
221 Garsfontein Road, Menlyn, Pretoria, Gauteng

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 86 af i alt 172 anmeldelser" "
Bedømmelse på 8 − Udmærket. 62 af i alt 172 anmeldelser" "
Bedømmelse på 6 − Okay. 13 af i alt 172 anmeldelser" "
Bedømmelse på 4 − Dårligt. 8 af i alt 172 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 172 anmeldelser" "

9,2/10

Rengøring

8,8/10

Service og personale

9,4/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Iche

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff
Overnattede 5 nætter i maj 2024

8/10 Udmærket

VIJAYENDRA K

Overnattede 6 nætter i februar 2024
Svar fra Tshepo den 28. feb. 2024
Dear K Vijayendra,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

8/10 Udmærket

talal

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good stay need Glutin free bread.
My stay was very fine. The mattress is a little too soft. And the room is a bit too small. There were broken clothes hangers. But service is excellent. Very good breakfast however no Glutin free bread or baked items.
Overnattede 2 nætter i februar 2024
Svar fra Tshepo den 28. feb. 2024
Dear Talal, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We've taken note on the couple of things that we've fallen short of and will definitely work on them to ensure that every GUESTS that stays here is comfortable and happy with the Hotel overall. We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
1st trip to S. Africa.
Family vacation. Hotel was far nicer than expected. The staff was always friendly and accommodating. The restaurant in the hotel was great. Exceeded expectations!
Overnattede 5 nætter i januar 2024
Svar fra Tshepo den 4. feb. 2024
Dear Valued GUEST,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Fremragende

Ilana

Overnattede 1 nat i januar 2024
Svar fra Tshepo den 4. feb. 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

8/10 Udmærket

Leon

Overnattede 1 nat i januar 2024
Svar fra Tshepo den 4. feb. 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Fremragende

Andile

Overnattede 1 nat i december 2023
Svar fra Tshepo den 4. feb. 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Tshepo den 4. feb. 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Tshepo den 4. feb. 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Fremragende

g i

Overnattede 1 nat i december 2023
Svar fra Tshepo den 4. feb. 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great staff in all areas.
Overnattede 11 nætter i november 2023
Svar fra Tshepo den 4. feb. 2024
Dear James, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Tshepo den 12. nov. 2023
Dear Valued GuestOn behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that you had an amazing stay with us! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

6/10 Okay

Tyrone

Overnattede 1 nat i november 2023
Svar fra Tshepo den 6. nov. 2023
Dear Tyrone, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

4/10 Dårligt

DENILIA

Rejste med familie
Synes ikke om: Service og personale
Overnattede 1 nat i november 2023
Svar fra Tshepo den 6. nov. 2023
Dear Denilia, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Fremragende

Veronica

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Tshepo den 2. nov. 2023
Dear Veronica,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Fremragende

J

Overnattede 2 nætter i oktober 2023
Svar fra Alisha Wessels den 25. okt. 2023
Dear J,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us. It is always encouraging to be rated with positive results, particularly when it comes from those who matter the most – you! Your rating has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Your opinion really matters to us! We hope to welcome you again soon.Yours Sincerely,

8/10 Udmærket

Eva Jacqueline, Kikuyu

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked the excellent service by the staff on most fronts as well as the extremely convenient location next to Menlyn mall. The security is also guaranteed with a check point as you leave the hotel. Did not like that they do not accept to post a bill in the room if not using a credit card.
Overnattede 3 nætter i oktober 2023
Svar fra Tshepo den 13. okt. 2023
Dear Eva JacquelineOn behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We'll escalate the issue that you've brought up with the Marriott Customer Care to enable such options.Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i oktober 2023
Svar fra Tshepo den 12. okt. 2023
Dear David, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Fremragende

Mogeshni

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
5 Star stay
It was amazing. Friendly and smiley staff make a huge difference. Very helpful and efficient. Loved it.
Overnattede 1 nat i september 2023
Svar fra Tshepo den 6. okt. 2023
Dear Mogeshni,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Fremragende

Nozipho

Overnattede 1 nat i september 2023
Svar fra Tshepo den 6. okt. 2023
Dear Nozipho,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Fremragende

Melusi

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service from the staff and a relaxing environment
Overnattede 1 nat i august 2023
Svar fra Tshepo den 1. sep. 2023
Dear Melusi, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

8/10 Udmærket

SeoYeon, Marietta

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very close to the mall, safe, and parking was easy to use. The room included breakfast buffet which was very nice and many options to choose from. The pool area became like club with DJ in the evening time, but you won’t hear them in the room. Overall it was good.
Overnattede 2 nætter i juli 2023
Svar fra Tshepo den 2. aug. 2023
Dear SeoYeon,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Fremragende

Maselulu

Overnattede 1 nat i juli 2023
Svar fra Tshepo den 2. aug. 2023
Dear Maselulu,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Fremragende

Palesa

Overnattede 1 nat i juli 2023
Svar fra Tshepo den 2. aug. 2023
Dear Palesa,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

8/10 Udmærket

Sandro

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very good stay
Room clean and confortable Breakfast and restaurant are very good. Staff very kind Iìll be back for sure
Overnattede 2 nætter i juli 2023
Svar fra Tshepo den 29. jul. 2023
Dear Sandro,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

4/10 Dårligt

Sloan

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Never in my life have I experienced a dirty bathroom in a Marriott brand hotel! EVER. The property was beautiful but my room was NASTY! There was dried, crusted stains on the bathroom sink and dried dark matter around the rim of the toilet. It was late when I got in and I was exhausted and didn’t feel like changing rooms SO I CLEANED THE ROOM MYSELF. I informed the front desk the next morning but was not offered a discount of any kind. I feel that I should’ve been compensated for that. I paid over $100 US for that room in South Africa! Doesn’t feel good leaving there and not feeling like I got my money’s worth.
Overnattede 1 nat i juli 2023
Svar fra Tshepo den 29. jul. 2023
Dear Sloan,We recognize your time is valuable and appreciate the feedback you have provided.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.In order to better uphold our commitment to deliver exceptional service to every GUEST, I have shared your feedback with the Front Office & Housekeeping. We will work to improve our arrival experience and do our very best to assist with a clean & unstained room. I do apologies that the room was not according to our normal standard.I hope you choose to stay with us again when your travels bring you back to the area.Yours Sincerely,Tshepo MothibeliDuty ManagerProtea Hotel Fire & Ice! by Marriott Pretoria Menlyn

10/10 Fremragende

M L

Overnattede 1 nat i juni 2023
Svar fra Tshepo den 29. jul. 2023
Dear Valued GUEST,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 Fremragende

BONGAI

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2023

8/10 Udmærket

SANJAY

Overnattede 1 nat i april 2023

10/10 Fremragende

Given

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023

10/10 Fremragende

Line

Overnattede 1 nat i april 2023

8/10 Udmærket

Hooshang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Room was very small.
Overnattede 2 nætter i april 2023

10/10 Fremragende

W

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2023

4/10 Dårligt

Stacie, Washington

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
I was very disappointed with this hotel. I paid a higher corporate rate which was supposed to include shuttle service to my training site and the shuttle was unreliable. The food was terrible and the rooms were extremely dark. I ended my 14 day stay early and moved to a different hotel. The Protea did not meet my typical Marriott expectations.
Overnattede 13 nætter i marts 2023

10/10 Fremragende

Rainer

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
insgesamt sehr gut
Overnattede 1 nat i februar 2023

10/10 Fremragende

Deshnee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly and efficient
Great location, good service and restaurant was great
Overnattede 1 nat i november 2022

10/10 Fremragende

Frans, LINCOLN PARK

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great breakfast
Overnattede 1 nat i november 2022

10/10 Fremragende

Janique

Overnattede 2 nætter i november 2022

10/10 Fremragende

Cilliers

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022

10/10 Fremragende

Sumaya

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2022

10/10 Fremragende

Bryan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay in a great location.
Overnattede 1 nat i august 2022

10/10 Fremragende

Frederick

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was an over night business trip, very comfortable.
Overnattede 1 nat i juli 2022

10/10 Fremragende

CG Buitendag

Overnattede 1 nat i juli 2022

8/10 Udmærket

Prashini

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2022

8/10 Udmærket

Michael

Overnattede 1 nat i februar 2022

8/10 Udmærket

Prudence

Synes godt om: Service og personale
Location is everything!
The service was good. But the rooms are not sound proof. people walking & Talking in the passage almost feels like someone is right into your room, that was a bit unnerving. I guess that is a structural issue that cannot easily be resolved. The food was amazing! I just loved the proximity to Menlyn shopping center and to summit bar next door.
Overnattede 1 nat i december 2021

8/10 Udmærket

Nozipho

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2021

10/10 Fremragende

Aubrey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome Experience All the time!
Always a pleaure staying at Fire and ice Menlyn. Very professional and friendly staff.
Overnattede 1 nat i september 2021

10/10 Fremragende

Nomvula

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Positive advice
It was amazing and truly enjoyable, In terms of cleanliness, Carpets and material couches need to be washed they are too dirty and risky especially in this time of COVID-19
Overnattede 1 nat i september 2021

10/10 Fremragende

Cecile

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It is a lovely hotel.
Overnattede 1 nat i september 2021