3 restauranter; serverer morgenmad, frokost og tyrkiske retter

Anmeldelser af DeCamondo Galata, a Tribute Portfolio Hotel

DeCamondo Galata, a Tribute Portfolio Hotel
Felek Sk., Istanbul, Istanbul

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 298 af i alt 372 anmeldelser" "
Bedømmelse på 8 − Udmærket. 53 af i alt 372 anmeldelser" "
Bedømmelse på 6 − Okay. 10 af i alt 372 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 372 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 8 af i alt 372 anmeldelser" "

9,8/10

Rengøring

9,6/10

Service og personale

9,2/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Rikke

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and beautiful hotel. Conviently close to many attractions. Breakfast was delicious, however, a bit bored then you get the same five times at a row - including a lot of leftover. Maybe the restaurant should use a checklist for the guest to fullfill to avoid waste. All in all, I would like to stay at the same hotel again.
Overnattede 5 nætter i august 2022
Svar fra Hotel DeCamondo Team den 8. sep. 2022
Dear Rikke,We want to thank you for this nice review, we are glad to read that you loved our hotel.We are looking forward to welcoming you during your future visit in Istanbul!Best regards,

10/10 Fremragende

Mikkel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dejligt hotel og god service, flotte værelser og fantastisk udsigt fra restauranten på øverste etage hvor der bliver serveret lækker morgen og aftensmad. Hotellet ligger ideelt placeret ift. let at kunne komme til seværdigheder, bådfart og shopping og gode restaurenter. Eneste anke er at lydisoleringen mod gaden kunne være bedre, men kvarteret er heldigvis stille.
Overnattede 4 nætter i maj 2022
Svar fra Hotel DeCamondo Team den 11. jun. 2022
Dear Mikkel, We thank you for this rating and such a detailed feedback. We are pleased to read that you had a beautiful stay among us. We would be happy to welcome you back for your next trip in Istanbul. Best regards,

10/10 Fremragende

Joakim

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i oktober 2021
Svar fra Hotel DeCamondo Team den 23. nov. 2021
Thank you very much for your review. Kind regards,

10/10 Fremragende

Kemal

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Alles Top, Personal sehr nett, mehrsprachig und kompetent. Hotel modern in einem modernen rustikalen Stil, besonders sauber und gemütlich. Lage zentral alles zu Fuß erreichbar. Nachts sehr ruhig zum schlafen. Beste Note. Gerne wieder.
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Nathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel room as per photos, very helpful and pleasant staff. Hotel split across two buildings, narrow roads - hard for taxi driver to find correct location if arriving late. Otherwise excellent
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Omayma

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The attention we were given by the staff reminded me of the hotels in the old days. The staff were very friendly and attentive. We loved the way the rooms were renovated. There’s nothing that made us uncomfortable at this hotel. Located close to the Galata port is a great advantage
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Carlos

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We pass a good time the staff is very friendly and the hotel was great
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Noor

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
AC didnt work well. Property smelled amazing, very clean. Friendly staff
Overnattede 6 nætter i april 2024

6/10 Okay

SUNAY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024

2/10 Forfærdeligt

Areeb

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
My son and I got bitten by bed bugs during our entire stay. The rooms are also not sound proof, so you hear everything from outside and upstairs.
Overnattede 4 nætter i april 2024

10/10 Fremragende

Cesar Arturo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy bien ubicada, personal muy amable y siempre intentando ayudarnos
Overnattede 4 nætter i april 2024

10/10 Fremragende

robin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property and the rooftop restaurant is fantastic
Overnattede 3 nætter i april 2024

10/10 Fremragende

Sonia

Synes godt om: Rengøring
Overnattede 1 nat i april 2024

10/10 Fremragende

Preyesh

Overnattede 4 nætter i marts 2024

8/10 Udmærket

Ferit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Top Lage…alles zu Fuß erreichbar! Nur die Baustellen haben etwas gestört ansonsten sehr gutes Stadthotel!
Overnattede 5 nætter i marts 2024
Svar fra Guest Relations Team den 2. apr. 2024
Dear Ferit, On behalf of the entire hotel team, we want to thank you for sharing your review of DeCamondo Galata, Tribute Portfolio Hotel. We are happy to see that we met your expectations. Once again, we appreciate you taking the time to share your feedback and staying with us. Best regards

10/10 Fremragende

Ketul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel with awesome views from the Rooftop restaurant. Staff members are very helpful, and always smiling. The only thing to mention is located near Galata Towers, and the streets around there are very narrow and steep so might not be ideal for someone with Disability,
Overnattede 4 nætter i februar 2024
Svar fra Guest Experience Team den 23. feb. 2024
"Dear Ketul PatelOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us."

8/10 Udmærket

Jagannath Prusty

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall it was a wonderful experience at the hotel for us. The staff are friendly and location was great.
Overnattede 4 nætter i februar 2024
Svar fra Guest Experience Team den 19. feb. 2024
Dear Jagannath PrustyOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

10/10 Fremragende

Ahmet, highland heights

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice staff and good service
Overnattede 2 nætter i februar 2024
Svar fra Guest Experience Team den 19. feb. 2024
Sayın Ahmet DemirDeCamondo Galata, Tribute Portfolio oteldeki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederim.Memnuniyetiniz bize daha iyisini yapabilmemiz için güç veriyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkür ederim.

10/10 Fremragende

Kerim

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tek kelime ile mükemmel ve gönül rahatlığıyla tavsiye edebileceğim bir tesis. Karşılama dahil tüm personel kibar, güleryüzlü, misafir odaklı ve yardımsever. Özellikle Yağmur hanım, Emirkan bey ( geç saatte bizi karşılayıp, daha biz sormadan kafamızdaki tüm sorularımızı cevapladı), Cumhur bey ve Korhan beye ( tavsiye ,ilgi ve yardımları için sonsuz minnettarız) teşekkürlerimizi iletiyoruz. İstanbul ikinci bir evimiz gibi tesis.Mutlaka terkar gelicez ve tavsiye edeceğiz.
Svar fra Misafir İlişkileri Ekibi den 13. feb. 2024
Sayın Kerim Bey,DeCamondo Galata, Tribute Portfolio oteldeki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederiz.Memnuniyetiniz bize daha iyisini yapabilmemiz için güç veriyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkürler. Sizi tekrar ağırlamak dileğiyle

10/10 Fremragende

Cedric

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Guest Relations Team den 13. feb. 2024
Dear Cedric,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 Fremragende

FERNANDO

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Guest Relations Team den 13. feb. 2024
Dear Fernando,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 Fremragende

Alejandro

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Guest Relations Team den 13. feb. 2024
Dear Alejandro,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 Fremragende

Abdulrahman

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very helful and friendly staff and management. Always smiling. Always ready and willing to help. Very reasonably priced. Will only stay at this property whenever I come back to Istanbul.
Overnattede 3 nætter i december 2023
Svar fra Guest Relations Team den 13. feb. 2024
Dear Abdulrahman,Thank you for your kind review of our hotel. We are committed to making our guests' experiences memorable.We would love to welcome you back in the future.Best Regards, Guest Relations Team

10/10 Fremragende

Alex

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place to stay.
Great location and great service. Highly recommended.
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Christine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023

10/10 Fremragende

Sunita

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Guest Relations Team den 13. feb. 2024
Dear Sunita,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 Fremragende

alfonso

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Nice rooms wonderful friendly staff
Overnattede 4 nætter i november 2023
Svar fra Emirkan den 5. dec. 2023
Dear Alfonso,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!First of all thanks for your kind review to us. You made our day! It was a pleasure to service you. We will share your review with our staff!We are looking forward to your next stay!Best Wishes,

8/10 Udmærket

Segu, Austin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a few minor issues but the staff fixed them quickly. Had power surge and a complete blackout in the room once. The bath floor flooded once. Was not able to operate the air conditioning. These were immediately address as when reported. Would prefer these issues don’t occur. When you see multiple issues occurring on your stay, your mind is preoccupied with “what’s next”. Otherwise the stay was good
Overnattede 1 nat i december 2023
Svar fra Emirkan den 5. dec. 2023
Dear Segu,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review and for informing me about the issues. We opened cases for it. We are improving ourselves thanks to your review. We are looking forward to your next stay.Best Wishes,

10/10 Fremragende

Andrea

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gray property and management Only one note improve the quality of the coffe at restaurant
Overnattede 2 nætter i november 2023
Svar fra Emirkan den 24. nov. 2023
Dear Andrea,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind and attractive review of us! You made our day. We will share your thinks about coffee with the manager.We are looking forward to your next stay!

10/10 Fremragende

Jessy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A beautiful hotel with good customer service.
Overnattede 2 nætter i november 2023
Svar fra Front Desk Team den 20. nov. 2023
Dear Jessy,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, you made our day!We are looking forward to your next stay!Kind Regards,

10/10 Fremragende

Ricardo Valdes

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Me encantó la ubicación
Overnattede 7 nætter i november 2023
Svar fra Front Desk Team den 20. nov. 2023
Dear Ricardo,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, you made our day!We are looking forward to your next stay!Kind Regards,

10/10 Fremragende

HASAN SITKI

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Otelin konumu,temizliği,mimarisi ve daha önemlisi çalışan arkadaşların ilgisi son derece mükemmeldi. Vale hizmetinin olmaması,park sorunu olan bölgede büyük sorun yaratabilir misafirler için.
Overnattede 1 nat i november 2023
Svar fra Emirkan den 17. nov. 2023
Değerli Hasan Bey,Kıymetli görüşleriniz için teşekkür ederiz. Sizlere keyifli konaklama sunmuş olduğumuzu duymak son derece gurur verici. Bir sonraki konaklamanız için sabırsızlanıyoruz!Görüşmek ÜzereSaygılarımla

10/10 Fremragende

Mincy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i november 2023
Svar fra Front Desk Team den 17. nov. 2023
Dear Mincy,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review to us. You made our day!We are looking forward to your next stay!Sincerely,

10/10 Fremragende

Shoaib

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed the rooftop restaurant.
Overnattede 4 nætter i oktober 2023
Svar fra Front Desk Team den 12. nov. 2023
Dear SandraI hope this letter finds you well. We would like to express our heartfelt gratitude for choosing to stay at our hotel and for taking the time to share your feedback with us.It is truly rewarding to hear that your experience with us met your expectations, and we are thrilled to learn that you awarded us a perfect score. Our team works diligently to create a memorable and comfortable environment for our guests, and it is gratifying to know that we succeeded in providing you with a positive experience.Your kind words and appreciation serve as motivation for all of us to continue delivering exceptional service. We value your feedback immensely, as it helps us continually improve and refine our services to better meet the needs of our valued guests.Once again, thank you for choosing DeCamondo Galata a Tribute Portfolio Hotel. We sincerely appreciate your business and look forward to the opportunity of welcoming you back in the future.Warm regards,

10/10 Fremragende

Rizah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr gut
Overnattede 5 nætter i oktober 2023
Svar fra Front Desk Team den 5. nov. 2023
Dear Mr. Rizah Kamberi,We would like to express our heartfelt gratitude for choosing to stay at our hotel. Your recent visit means a lot to us, and we are delighted to hear that you had a fantastic experience during your stay.The full rating you gave us is truly appreciated. We take great pride in providing our guests with exceptional service, and it's incredibly rewarding to know that we met your expectations. Your feedback motivates us to continue delivering top-notch service to all our guests.We hope to have the pleasure of hosting you again in the near future. Please do not hesitate to reach out if you have any special requests or if there is anything we can do to make your next stay even more memorable.Thank you once again for choosing our hotel. Your satisfaction is our ultimate reward, and we look forward to welcoming you back.Warm regards,

10/10 Fremragende

Felipe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quarto e atendimentos magníficos.
Atendimento perfeito, quarto magnífico. Tem um restaurante com rooftop dentro do hotel. Bem localizado.
Overnattede 4 nætter i oktober 2023
Svar fra Front Desk Team den 1. nov. 2023
Dear Felipe,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, we are so glad. We are looking forward to your next stay!Sincerely,

10/10 Fremragende

Nishat

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing property and all the people are so helpful and kind!
Overnattede 6 nætter i oktober 2023
Svar fra Front Desk Team den 24. okt. 2023
Dear Nishat,Thanks for your kind review! You made our day great!We would like to service you for your next stay!

10/10 Fremragende

Beverly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location! Feels safe and a quick walk to everything you want to go to in Karakoy. Staff were excellent and courteous. Rooms were incredibly clean and quiet. 11/10 would stay here again!
Overnattede 4 nætter i september 2023
Svar fra Front Desk Team den 24. okt. 2023
Dear Beverly,Thanks for your kind review! You made our day great!We are looking forward to your next stay!

10/10 Fremragende

Ronald

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent options for a hotel in Istanbul. Staff was absolutely astonishing
Overnattede 2 nætter i oktober 2023
Svar fra Guest Relations Department den 22. okt. 2023
Dear Ronald,We wanted to express our sincere appreciation for your recent stay and your glowing review. Your feedback, "Excellent options for a hotel in Istanbul. Staff was absolutely astonishing," made our day!We look forward to welcoming you back in the future. If you need any assistance, please feel free to reach out.Warm regards,

10/10 Fremragende

Nermin

Overnattede 5 nætter i oktober 2023
Svar fra Front Desk Team den 17. okt. 2023
Dear Nermin,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, it is so important to us!We are looking forward to your next stay!

8/10 Udmærket

Isabella Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i september 2023
Svar fra Front Desk Team den 17. okt. 2023
Dear Nermin,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, it is so important to us!We would like to learn details about your minus points, could you give us information about it?

10/10 Fremragende

Hailey

Overnattede 4 nætter i september 2023
Svar fra Hotel DeCamondo Guest Services den 26. sep. 2023
Dear Hailey,I hope this message finds you well. On behalf of our entire team, I would like to express our sincere gratitude for choosing to stay at DeCamondo Galata. It was truly a pleasure to have you as our guest.We are delighted to hear that you had an enjoyable experience during your stay with us and that you rated our hotel with top marks. Your feedback is invaluable to us, and it motivates us to continue providing the highest level of service and hospitality.Once again, thank you for choosing DeCamondo Galata. We look forward to hosting you again in the near future.Warm regards,

10/10 Fremragende

Manisha

Overnattede 3 nætter i september 2023
Svar fra Front Desk Team den 20. sep. 2023
Dear Manisha,Thanks for sharing your review with us. It is very important for us. We are so happy about it. We are looking forward to your next stay!

8/10 Udmærket

Mehribon

Overnattede 6 nætter i september 2023
Svar fra Front Desk Team den 4. okt. 2023
Dear Mehribon Hamrokulova,Greetings from DeCamondo Galata a Tribute Portfolio Hotel,Firstly, Thanks for your reviewWe would like to learn why took minus 1 point from you, and we would like to make it perfectWe are looking forward to your kind answer.

10/10 Fremragende

Angelina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was amazing! Extremely helpful for a tourist. Room was beautiful and with a beautiful excellent view. But it was the staff that made my day and will come back based on their service and helpfulness
Overnattede 1 nat i september 2023
Svar fra Hotel DeCamondo Front Desk Team den 10. sep. 2023
First of all thanks for choosing us for your accommodation,We are looking forward to welcoming you for your next stay.Best Regards

8/10 Udmærket

Silvia

Overnattede 3 nætter i august 2023
Svar fra Front Desk Team den 10. sep. 2023
First of all thanks for choosing us for your accommodation,We are looking forward to welcoming you for your next stay.Best Regards

10/10 Fremragende

Leslie

Overnattede 4 nætter i april 2023
Svar fra Front Desk Team den 20. sep. 2023
Dear Leslie,Thanks for sharing your review with us. It is very important for us. We are so happy about it. We are looking forward to your next stay!

10/10 Fremragende

Chandar

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Safe and close to tramway
Overnattede 4 nætter i august 2023
Svar fra Hotel DeCamondo Guest Services den 17. aug. 2023
Dear Chandar, We are delighted to hear that you enjoyed your time with us and we greatly appreciate your kind words in the review you left. Our team works hard to provide exceptional experiences for our guests, and it's heartwarming to know that our efforts made your stay memorable.If you ever find yourself in [Şehir İsmi] again, we would be honored to welcome you back to our hotel. Please feel free to reach out if you have any questions or need assistance in the future.Wishing you safe travels and wonderful adventures ahead!Warm Regards,

10/10 Fremragende

Deniz

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great!
Overnattede 1 nat i august 2023
Svar fra Guest Relations Agent den 12. aug. 2023
We are so happy to hear you had a great experience at DeCamondo Galata. Our whole team works so hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to welcome you again soon.Best Regards,İlayda Neşe Özcan

2/10 Forfærdeligt

Narmina

Rejste med familie
Ich empfehle das Hotel aufgrund meiner Erfahrung nicht weiter. Am Abend vor der Abreise haben wir im Restaurant vom Hotel (Moise Karaköy, Kellner Ismail) gegessen. Wir haben im Anschluss die Rechnung bezahlt und uns dabei nichts Schlimmes gedacht (die Beleuchtung ist übrigens schlecht). Im Nachgang haben wir gemerkt, dass wir viel zu viel bezahlt haben. Das haben wir am nächsten Morgen der Frühstücksdame sowie an der Rezeption mitgeteilt und sie gebeten, uns zu erklären, wie die hohe Summe zu Stande kam. Uns wurde versichert, dass wir am nächsten Tag einen Anruf bekommen werden und uns die zu viel bezahlte Summe zurückerstattet wird. Es kam kein Anruf. Daraufhin habe ich eine E-Mail geschrieben und sie erneut gebeten, mein Anliegen zu prüfen. Es kam die Antwort, dass sie mein Anliegen prüfen werden. Bis heute habe ich keine Erklärung/ Entschuldigung geschweige Rückerstattung erhalten. Auf meine weiteren E-Mails kam auch keine Antwort mehr. Für den Preis erwartet man schon ein zuverlässiges Hotel. Der Service vom Hotel ist durchschnittlich. Das Hotel ist sehr hellhörig. Ich bin im Herbst wieder in Istanbul und würde auf keinen Fall wieder dieses Hotel wählen.
Overnattede 9 nætter i maj 2023
Svar fra Guest Service Team den 3. jul. 2023
Dear Narmina,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations for the restaurant. We have forwarded your constructive comments to the related department head so we can take necessary actions for our team development. Please contact us directly if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future so we have another chance to make you happy. Sincerely