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Anmeldelser af Islamabad Serena Hotel

5 out of 5
Islamabad Serena Hotel
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 80 af i alt 131 anmeldelser" "
Bedømmelse på 8 − Udmærket. 29 af i alt 131 anmeldelser" "
Bedømmelse på 6 − Okay. 6 af i alt 131 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 131 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 9 af i alt 131 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

9,0/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Malik

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2021
Svar fra KA den 30. mar. 2021
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again! Kind regards,

10/10 Fremragende

Humair

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good staff and choice of food
Overnattede 7 nætter i april 2024

10/10 Fremragende

Kamal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful hotel
Overnattede 1 nat i marts 2024
Svar fra KA den 30. mar. 2024
Thanks for your feedback and looking forward to see you again!

10/10 Fremragende

Martina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, always helpful - from concierge to cleaner and restaurant staff and those in the business complex.
Overnattede 1 nat i marts 2024
Svar fra KA den 30. mar. 2024
Thanks for your feedback and looking forward to see you again!

10/10 Fremragende

Martina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were excellent and so helpful - beyond any expectations. From the expansive breakfast to the room service in the evening, everything is a delight.
Overnattede 3 nætter i marts 2024
Svar fra KA den 16. mar. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

FAISAL

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra KA den 16. mar. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

Zeba

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Serena is the Crown jewel of Islamabad. I don’t have enough words to describe what an incredible experience we had at the Sarena. Spent 2 nights with family on a vacation and would definitely come back.
Overnattede 2 nætter i februar 2024
Svar fra MM den 23. feb. 2024
Thank you for your feedback and looking forward to see you again

10/10 Fremragende

Amna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Phenomenal
Svar fra KA den 7. feb. 2024
Thank you for your feedback and looking forward to see you again

10/10 Fremragende

Mohammad Shahid

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Easily the best hotel in Islamabad
Superb hotel, maybe the likes of Pearl Continentral Malam Jabba can learn a thing or two from Serena's management.
Overnattede 1 nat i januar 2024
Svar fra KA den 30. jan. 2024
Thank you for your feedback and looking forward to see you again.

8/10 Udmærket

Pervaiz

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra KA den 30. jan. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

Farrah

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful stay!!
Amazing. The only thing I would improve on are the mattresses which are v hard. But otherwise an incredible place! The buffet, gardens and spa are perfect.
Overnattede 1 nat i december 2023
Svar fra KA den 30. jan. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

Sohail

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent overall experience!
Overnattede 5 nætter i december 2023
Svar fra KA den 30. jan. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

Abid

Its everything wonderful stunning hospitality
Overnattede 1 nat i december 2023
Svar fra KA den 30. jan. 2024
Thank you for your feedback and looking forward to see you again.

8/10 Udmærket

CORP.

Overnattede 4 nætter i november 2023
Svar fra KA den 30. jan. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

saeed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Possibly the best hotel in Pakistan.
Overnattede 2 nætter i december 2023
Svar fra KA den 30. jan. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

Jan Alf

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would like to book that again!
Overnattede 3 nætter i november 2023
Svar fra KA den 30. jan. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

Anas

Overnattede 1 nat i december 2023
Svar fra KA den 30. jan. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

Hon Fung

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2023
Svar fra KA den 30. jan. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

Waqar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is easily the best hotel in Islamabad and the facilities are world class at a very affordable price
Overnattede 1 nat i november 2023
Svar fra KA den 15. nov. 2023
Thank you for staying with us and looking forward to see you again.

10/10 Fremragende

Ronald, Dubai

Overnattede 3 nætter i november 2023
Svar fra KA den 2. dec. 2023
Thank you for your feed back and looking forward to welcome you again.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Great stay at the Serena. They have a lot of useful services at the hotel for a business trip, including an ATM, coffee shops and car service. They provided a complimentary local phone with internet and airport pick-up/drop-off. It has very good security and a connection to the Serena Business Complex. Would recommend.
Overnattede 1 nat i november 2023
Svar fra KA den 14. nov. 2023
Thank you for your feedback and looking forward to see you again.

10/10 Fremragende

Rebecca

Overnattede 8 nætter i oktober 2023
Svar fra KA den 29. nov. 2023
Thank you for your feed back and looking forward to see you again.

10/10 Fremragende

Aleem

Synes godt om: Rengøring, service og personale
Serena is good
Overnattede 1 nat i september 2023
Svar fra KA den 20. okt. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Fremragende

Saqib

Overnattede 5 nætter i september 2023
Svar fra KA den 26. okt. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

4/10 Dårligt

Farah

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff wasn’t friendly and the room wasn’t clean
Overnattede 1 nat i september 2023
Svar fra KA den 15. sep. 2023
Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention. I sincerely apologize for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide.

10/10 Fremragende

muhammad

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
floors should be cleaned better carpet was beautiful but not well kept with stains
Overnattede 20 nætter i august 2023
Svar fra KA den 4. sep. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Fremragende

Saqib

Overnattede 3 nætter i august 2023
Svar fra KA den 15. sep. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Fremragende

Asad

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing stay arrived a 5am staff were helpful and kind
Overnattede 1 nat i august 2023
Svar fra KA den 18. aug. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 Fremragende

Rebecca

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All around excellent experience at the Serena. The staff are consistently helpful and friendly - from the security to front desk to housekeeping to gym and spa to restaurant staff. They go out of their way to make sure your stay is pleasant. The rooms are excellent - I stayed in two different rooms across two stays and found them both to be comfortable, quiet, and spacious. The gym is excellent, lots of equipment, spacious and with a nice view over the pool (unlike lots of hotel gyms stuck in the basement). I will definitely stay here again on any return visit to Islamabad.
Overnattede 8 nætter i august 2023
Svar fra KA den 18. aug. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

8/10 Udmærket

Pilirani

Overnattede 2 nætter i august 2023
Svar fra KA den 4. sep. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Fremragende

Muhammad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Best place in Islamabad
Overnattede 1 nat i juli 2023
Svar fra KA den 25. jul. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

2/10 Forfærdeligt

GUL REHMAN

Overnattede 1 nat i maj 2023
Svar fra MM den 7. jul. 2023
will take corrective action

2/10 Forfærdeligt

SHAFIQ

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent and pro all staff.
Overnattede 1 nat i april 2023
Svar fra KA den 2. maj 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Fremragende

umar

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Its a beautiful property and very 'Serene' Food lagged a little from its beauty.
Overnattede 6 nætter i marts 2023
Svar fra KA den 8. apr. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

4/10 Dårligt

Eriko

Synes ikke om: Service og personale
Overnattede 1 nat i marts 2023
Svar fra KA den 8. apr. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Fremragende

Bilal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra KA den 8. apr. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Fremragende

Wahid

Overnattede 1 nat i februar 2023
Svar fra KA den 16. mar. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

8/10 Udmærket

Liqui Moly GmbH

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i januar 2023
Svar fra KA den 17. jan. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 Fremragende

Shaharyar

Overnattede 3 nætter i januar 2023
Svar fra KA den 17. jan. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 Fremragende

Syed Tanveer

2/10 Forfærdeligt

Jamila

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have been staying at Serena ISB for the past 5 years. Our previous stay was terrible so the GM at the time promised better service, we have just completed our most recent stay and it was worse. We pay the premium for Serena as we travel with a terminal patient and want the safety and security Serena once brought. It is now just a free for all of people wanting to take selfies in the lobby and attending functions. There is no distinguishment between paying hotel guests and day visitors. Rooms are now run down, no display of etiquette and noise disruption starting as early as 5am on a Sunday morning without prior written warning from the hotel to guests. Was verbally assaulted with physical threats in the hotel lobby by a grown man yet no member of staff offered to help nor do they keep decorum and ask people to queue at reception. This is no longer a five star property and the new GM’s lack of concern for our troubles has urged us to never return and ensure our family and friends do the same. I have travelled the world and never encountered such unbothered staff, despite that special mention to Naeem, Niaz, Abdul Rehman, (a man from northern areas sorry forgot your name), Nassir and Khalid. It seems the people on the ground are painting the picture for the people above to take credit on.

6/10 Okay

Khurram

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring
The lobby and other common areas were good. Room was old and dated and not clean
Svar fra KA den 5. jan. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Fremragende

Humaira, Dallas

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Over all it was ok . Front desk staff need to be trained well about customer service . They were very slow . Room service was very slow they need to be reminded again and again to send bell boy to room or roll away bed in the room . Very frustrating . Shower head was dirty . Shower need to be cleaned properly .
Svar fra KA den 24. dec. 2022
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Fremragende

Muhammad

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very comfortable stay.I was upgraded for club access lounge with beautiful views/serenity and good food choices available from 6:30 a.m. till 9:30 p.m.; also has in doom dining available for 24 hours. In all, highly recommend without any reservations
Svar fra KA den 24. dec. 2022
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter

8/10 Udmærket

Mohammad

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2022

10/10 Fremragende

Heinz-Jürgen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unterkunft ok, über die Stadt muss man nichts sagen...
Svar fra Saad den 9. dec. 2022
Thanks for the feedback.

8/10 Udmærket

Isabelle

2/10 Forfærdeligt

Shaharyar

Synes ikke om: Rengøring, service og personale
Check in process was not smooth. The entire check in process took nearly 45 minutes. When I walked into the room, it wasn't clean and there was a rotten and putrid smell coming from it. When I called front desk, I was informed that they don't have another room available. I wanted to leave the property right away but my luggage disappeared and was found an hour later. I checked out and left the property in less than 2 hours.
Overnattede 1 nat i oktober 2022
Svar fra KA den 4. nov. 2022
Dear Sir,Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention pertaining to room cleanliness and the late check-in process issue. I sincerely apologise for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide. With warmest regards,

10/10 Fremragende

Zakia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Superb.
Overnattede 2 nætter i oktober 2022
Svar fra KA den 24. okt. 2022
Thank you for staying with us and looking forward to welcome you again.