4/10 Dårligt
Annie
Rejste med partner
2. jun. 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I stayed about 12 years ago and this hotel has varied greatly since then when I stayed here recently. I returned because of the great hospitality my family and I received back then; however, this time my experience here was so poor I feel inclined to leave a review.
The front desk was not very welcoming to begin with. Ahead of my visit, I had asked if there was a safe in the room, to which Sylvia from the front desk confirmed there was. After checking in, I noticed there wasn't any safe so I called the front desk and I was pretty startled by the lack of customer service. The same person who had earlier confirmed there was a safe in the room gave us attitude when we asked where it was and if it was possible to either move us to a room with a safe or to bring one to us. Granted it was later in the night which I understand perhaps they are out of inventory, my partner and I were just so shocked at the attitude she gave us, considering we asked with a friendly tone to begin with. We also never got the safe throughout our stay and have given up even engaging with the front desk.
Out of all the hotels I've stayed at, and even ones with less stars, I've never experienced such rudeness, which dampened our trip. Especially given the hotel also reaked of mildew, I wanted to rellocate to the Hilton next door if the cancellation policy hadn't been so strict. I also read through the reviews later on and a lot of customers have had very similar sub-par experiences, if not worse.
Annie
Overnattede 2 nætter i maj 2024