Hotel i Innenstadt 1, Frankfurt

"Parkerings området var lidt a et problem. Men personale var sød og venlig "

"We stayed for two nights at this reasonably priced, fairly new, and centrally located hotel in Frankfurt. Unfortunately, we will not be returning. The reason is simple: while the design appears modern and well thought-out, the actual execution is very poor. The hotel is severely understaffed, leaving the few employees in the 6th-floor bar responsible for nearly everything apart from cleaning. As a result, there is little time left to attend to the needs of the guests. Check-in must be done digitally at the bar, and when it comes to parking, staff can only vaguely suggest that there “might be an agreement somewhere.” There is no phone in the room, and no one available to provide assistance when trying to figure out how things work. The breakfast buffet is largely empty unless you arrive early, and the limited staffing conditions mean that any questions or requests for help are either ignored or met with visible stress. It is a shame, because this hotel has the potential to be a hidden gem in Frankfurt – but at present, it is far from that. I rarely write negative reviews, but in this case, it is necessary. The hotel urgently needs to create a better structure to support its staff so that they, in turn, can support their guests. As it stands, one is more likely to leave with frustration and stress than with satisfaction."

"Prisen taget i betragtning fremstod hotellet som slidt. Revner i loftet på værelset, vandhane i dårlig stand på badeværelset og ingen skraldespand på værelset og ej heller bortfjernelse af affald i forbindelse med rengøring der ikke bestod af meget mere end at sengen var delvist redt"

"Et meget lækkert hotel. Dog lidt dyrt at parker i deres p-kælder. 21€. Men værelse var lækkert og personalet være flinke "

"Jeg havde valgt økonomi enkeltværelse. Og det er meget småt. Hele hotellet trænger hårdt til en gennemgribende renovering. Møgbeskidte tæpper i gangene på alle etager. Det hårdtarbejdende rengøringspersonale kan ikke gøre det bedre før alt er i orden."

"Hurtig indcheckning på engelsk. Fint værelse som, på trods af at det lå ud til vejen, var ugeneret af støj. Sofa sengen var ikke vildt komfortabel, men gjorde det som den skulle. Morgenmaden var god og varieret. God, kølig og sikker p kælder. Mere business orienteret end familie venligt. Ikke det reneste eller lækreste lokal område. Det lugtede fælt udenfor og Der lå døde rotter på fortorvet. "

"Terrible hotel with awful service. The staff is rude and unprofessional. Breakfast was a complete disaster, both in organization and food quality. During the fair, prices are outrageously high compared to what you get."

"We had such a nice stay from beginning to end. Room, bed, restaurant, bar - and especially the staf. A special thanks to the concierge Isabel, who helped us a lot with suggestions of restaurants, arranging transport and more, and also to the bartender (can't remember his name) on Monday and Tuesday evenings who gave us such a nice service and told us about the area and the hotel. We give the hotel and the staf our best recommendations. "