Hoteller nær Il Mercato Mall

"Det var det væreste hotel eller ferie oplevelse jeg nogensinde har haft!! De forstår og taler ikke en meter engelsk. De bliver meget hurtig irriteret på en. Og meget meget dårlig service. Jeg har fortrudt hele turen."

"This was our second stay at Sunrise Diamond Beach Resort. We returned because our first visit was a very positive experience, and we were genuinely looking forward to coming back. Unfortunately, this time the experience was quite mixed and overall disappointing. The most noticeable issue was that the service felt very much on autopilot. Staff were generally polite, but there was very little sense of personal attention or engagement with guests. It often felt as if routines were being followed without really seeing the people they were serving. Already upon arrival we experienced a problem. Right outside our room there was an overflowing service disposal box that normally should be emptied regularly. It remained there for more than 24 hours and attracted birds and insects, which is not exactly the welcome you expect at a resort of this level. Our swim up pool also had issues. When we arrived there was a used condom and other debris in the water, which clearly had not been removed during the pool cleaning. In addition, pool chemicals were added during daytime hours without any clear indication that the pool should not be used afterwards, which raised some safety concerns. The noise level around activities was also surprisingly high compared with the number of participants. Often there were very few guests attending the dance or gym activities, yet the music volume was extremely loud. The same applied during breakfast and late evening hours, which made it difficult to relax."