Spahoteller i Houston

"I specifically booked the expensive suite because having a bathtub was very important to me. The reservation confirmation even clearly stated “(BATH TUB).” However, when I checked into the room, there was only a shower. I asked if I could be moved to another room with a bathtub, but I was told that no such rooms were available. When I asked why, the staff tried to avoid responsibility by suggesting that Expedia had made a mistake. Regardless of whether the error was Expedia’s or the hotel’s, I...

"Me encantó el trato de todos los empleados del hotel , sobre todo de Jenifer en el café y el de Alex en la entrada , el cuarto estaba muy limpio y muy cómodas las camas , me pusieron un refrigerador y un microondas tal como lo pedí."

"The nicest hotel in Houston by far. Rooms are incredible. Spa is great. Staff are super helpful. The definition of posh."

"I love this place. You can’t never go wrong"

"Had a stay booked after midnight. Front desk said they wouldn't accept my reservation. So I paid them directly to stay the night. Was not resolved so I paid for 2 nights to stay just one night at the property. No attempt was made by front desk to assist."

"Was very nice"

"Had a very nice stay!"