2 days prior to arrival owner messaged that hot tub was down and that there was a leak in the guest house. With 2 days notice, we decided to keep booking as we didn’t need the extra space. Upon arrival, we discovered the hot tub had been gone for so long there was no evidence that it ever existed. We thoroughly inspected the property, which we do with any rental. We found water running in a sink in the guest house and open pipes sticking up from the floor where it appeared a repair was underway with water shooting onto the floor. My husband is a retired contractor. He went to the hardware store and purchased supplies to plug the pipes. We are property owners and did not want the property to flood further.
We were over 5 hours from home and it was already late in the evening so we decided to make due for the night, so we chose to stay one night. My husband slept in a recliner as he refused to sleep in the beds. There are holes in the walls, sheets are either filthy or are covered in wear balls, and despite a cleaning fee, this place hasn’t been cleaned in a very long time. This property is unsafe and filthy. We checked out the next morning. John, the property owner agreed to a partial refund, but has not and will no longer respond to my messages. I have lodged a formal complaint with VRBO and requested that the property be removed from VRBO. Unfortunately, I am unable to post pictures on this review because you would have to see it to believe it.