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Anmeldelser af Sketchley Grange Hotel & Spa

4 out of 5
Sketchley Grange Hotel & Spa
Sketchley Lane, Burbage, Hinckley, England

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 268 af i alt 839 anmeldelser" "
Bedømmelse på 8 − Udmærket. 258 af i alt 839 anmeldelser" "
Bedømmelse på 6 − Okay. 164 af i alt 839 anmeldelser" "
Bedømmelse på 4 − Dårligt. 88 af i alt 839 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 61 af i alt 839 anmeldelser" "

8,2/10

Rengøring

7,8/10

Service og personale

7,2/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Gitte

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Fantastisk personale i restauranten
Da vi ankom var der en meget ubehagelig kvinde i receptionen. Og vores kort til værelset virkede kun en dag af gangen . Det var mug på badeværelse. Sengene var fine der var kun håndklæder til 2 personer selvom vi var 3 og sådan var det hver gang vi fik rengøring. Personalet i restauranten om morgenen var helt fantastiske hele tiden utrolig service minded og hjælpsomme både de almindelige og chefen . Dem i receptionen var ikke i nærheden af at ville hjælpe med noget som helst.
Overnattede 3 nætter i marts 2023
Svar fra Matt | GM den 13. mar. 2023
Thank you for your review. We will certainly work on some of the feedback you have provided. We hope to welcome you back again soon!

8/10 Udmærket

Jesper

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2018

8/10 Udmærket

Jimmy, Egernsund

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
OK hotel
Thanks you Jimmy - Hope to see you again soon

10/10 Fremragende

DALE

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
we enjoyed our weekend at the hotel. Staff were very friendly and accommodating Thanks you for all you do!
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Peter

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Noisy at the weekend. Like size of pool. Ambiance of the hotel. Friendly staff
Overnattede 2 nætter i maj 2024
Svar fra Guest Relations Manager den 12. maj 2024
Thank you for your review! We hope to welcome you back again on a future visit!

4/10 Dårligt

Gemma

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Guest Relations Manager den 12. maj 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Fremragende

Amy

Overnattede 1 nat i april 2024
Svar fra Guest Relations Manager den 23. maj 2024
Thanks you so much for you great score. We hope to welcome you back on a future visit.

4/10 Dårligt

Steven

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
Good size accomadation, breakfast was to a high standard, however timings for Pool facilities are unworkable, especially with children. Likely not to be staying again, nothing that warrants the price or the 4Star rating.
Overnattede 2 nætter i april 2024
Svar fra Phil den 29. apr. 2024
Thank you for your review, We are sorry that you found elements of your stay to be disappointing. Due to the nature of the business which includes Spa Day business and Leisure membership we do have to restrict timings for children using the swimming pool. We do however offer a 2 hour window in the morning and 3 hour window in the afternoon, on a daily basis so we do feel like we try to accommodate everyone, however we're sorry that this didn't work for you on this occasion and thank you for your business.

10/10 Fremragende

Mr S

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Junior Suite is an excellent room. Very spacious. Bar meals are excellent and staff were friendly and were working really hard. Water pipes can be a bit noisy at around 5am..but that's a little thing against a lovely room, good shower and clean hotel. The spa is good. The steam room and sauna are just average size and can get full. The hotel is lovely and a great place to stay. Good for visiting Coventry and Leicester and the surrounding areas. Would recommend it.
Overnattede 1 nat i april 2024
Svar fra Phil den 29. apr. 2024
Thank you so much for sharing your kind review on the site. We're really pleased that you enjoyed your recent stay with us and hope to be able to welcome you back to stay again soon.

10/10 Fremragende

william

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful stay. Off the heavy traffic areas so nice and peaceful
Overnattede 3 nætter i april 2024
Svar fra Phil Brampton den 19. apr. 2024
Thank you so much William, we're really pleased that you enjoyed your recent stay with us and hope to welcome you back to stay again soon.

8/10 Udmærket

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Phil Brampton den 17. apr. 2024
Thank you for rating your experience at the hotel on the site. We're glad that you enjoyed your recent stay with us and we hope to welcome you back as out valued guest in the near future.

10/10 Fremragende

Charlotte

Overnattede 1 nat i april 2024
Svar fra Guest Relations Manager den 28. apr. 2024
Dear Charlotte, Thank you for your great score! We are so pleased you enjoyed your stay and we hope to welcome you back on a future visit to the area. Many Thanks

10/10 Fremragende

Jane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed for two nights. Lovely sized room with comfortable bed. Used the spa on day two which was an extra £10 each. Very busy so best to visit at lunchtime. Didn’t eat at the hotel. Would stay again.
Overnattede 2 nætter i marts 2024
Svar fra Guest Relations Manager den 16. mar. 2024
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

10/10 Fremragende

Dawn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Really enjoyed our stay, room was amazing lots of space, however the winder for the bath plug didn't work properly when it came to empty it, so we reported it and had to leave it full of water. Otherwise we had a good overnight stay.
Overnattede 1 nat i februar 2024
Svar fra Phil Brampton den 29. feb. 2024
That's great, thank you for providing your feedback, we're delighted that you had an enjoyable stay and thank you for telling us about the plug, we're sorry that this didn't work properly for you.

10/10 Fremragende

Darren

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great service
Hi, we had a great stay. We arrived late and the restaurant was closed, fortunately Josh spoke with the chef and managed to arrange food for us. They went out of their way to help. It was our daughters 15th birthday so he really saved the day. Thanks again
Overnattede 1 nat i februar 2024
Svar fra Phil Brampton den 29. feb. 2024
Thank you for telling us about your experience, i'm delighted that Josh and the team were able to resolve the issue for you and that your daughter enjoyed her birthday.

4/10 Dårligt

WENDY

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointed
Very disappointed. No bath in bathroom, pillows bad, staff didn't get back to me after reporting issues with room on first night. Second night got moved to room with bath but no hot water only tepid. Again pillows bad.
Overnattede 2 nætter i februar 2024
Svar fra Phil Brampton den 29. feb. 2024
Oh, no. We're sorry that we did not get things right on this occasion and thank you for letting us know about the elements that did not go so well. We really value your feedback.

10/10 Fremragende

Keith

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Phil Brampton den 29. feb. 2024
Thank you for your 10/10 review Keith, we appreciate it!

10/10 Fremragende

John

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Phil Brampton den 29. feb. 2024
Thank you for your 10/10 review John, we appreciate it!

8/10 Udmærket

Patrik

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Phil Brampton den 29. feb. 2024
Thank you for your 8/10 rating, we're pleased that you enjoyed your recent stay with us.

8/10 Udmærket

Neil

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Phil Brampton den 29. feb. 2024
Thank you for your 8/10 rating, we're delighted that you enjoyed your recent stay with us.

6/10 Okay

steve

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bedroom was cold and couldn't get temp past 20o, also no hot water for the bath last night, but shower was fine in the morning
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 1. feb. 2024
Thank you for taking the time to leave a review Steve, we apologise about the issues you have faced. We will pass along your comments to the relevant teams, in order to carry out the corrective requirements. Again, thank you for taking the time to leave a review.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Great stay, very helpful and friendly staff
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 1. feb. 2024
Thank you for this 10/10 review - we look forward to welcoming you back to the hotel again soon.

10/10 Fremragende

Victoria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good value and comfortable. Staff were quick to improve state of heating. A step in the bedroom worried us a bit but we all remembered it was there.
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 1. feb. 2024
Thank you Victoria for taking the time to leave a review, we are pleased to hear that you had a comfortable stay with us. We hope to welcome you back to the hotel again soon.

8/10 Udmærket

Brett

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 1. feb. 2024
Thank you Brett for taking the time to leave a review, we look forward to welcoming you back to the hotel again soon.

8/10 Udmærket

David

Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 1. feb. 2024
Thank you David for taking the time to leave a review, we hope to welcome you back to the hotel again soon.

10/10 Fremragende

Richard

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice chill out !
Overnattede 2 nætter i december 2023
Svar fra Hotel Management den 1. feb. 2024
Thank you for taking the time to leave a review, we are pleased to hear you enjoyed your stay with us. We hope to welcome you back to the hotel again soon.

10/10 Fremragende

MR M J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Hotel Management den 1. feb. 2024
Thank you for this 10/10 review, it is much appreciated. We hope to welcome you back to the hotel again soon.

6/10 Okay

Glenn

The water pressure in the shower was awful. I would NOT recommend your hotel.
Overnattede 1 nat i december 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for your feedback, i'm sorry that you encountered an issue with the water pressure in your room and we'll look in to this to resolve. Once again thank you for sharing this with us.

8/10 Udmærket

Jane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a lovely stay, quick check in, classic room had lots of space in a very quiet location. Food was good and excellent service.
Overnattede 1 nat i december 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for sharing your positive comments with us on the site, we really appreciate your valued feedback.

8/10 Udmærket

Dennis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for your review and 8 star rating.

2/10 Forfærdeligt

Iain

Overnattede 1 nat i november 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for your review.

10/10 Fremragende

Graham

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
One Night Stay
Really good visit, place was very friendly and welcoming. Room was lovely.
Overnattede 1 nat i november 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for your review and 10 star rating. We're delighted that you enjoyed your stay with us at the beginning of December and hope to welcome you back to stay with us again in future.

8/10 Udmærket

Pamela F

Overnattede 2 nætter i november 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for your review.

6/10 Okay

Diane

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter
Piping hot powerful jet was shower was amazing. Evening meal of steak was superb. Staffing levels are poor and not trained properly no one knows what they are doing.on every level though our waitress was fantastic. Reception staff are appalling inefficient and shoddy. Rooms were fine tho not enough tea and coffee or milk. No replacement bathroom essentials. Got food poising from an avocado salad sent by room service to 104 Saturday night, was absolutely ill with diarrhea and vomiting I shouldn't have eaten the salad as it looked tired. Do not book throu an ap then you have to pay £10 per person to use swimming facilities. Very expensive for food and drink, terrible smell of raw sewage near lift shaft. This hotel with more staff and the right staff could be amazing. You are paying premium prices for a poor service. Sunday breakfast was a nightmare 3 staff and every man and his dog waiting for food and tables. Total shambles. There are better hotels for less. The shame was I had rung the hotel twice in advance as I had booked 2 rooms as a surprise for hubby's birthday. As grandson and his parents were arriving with a cake for receptionist to shout it out and when asked to shush and put a finger to my lips she carried on regardless. Spoiling the surprise. Would not stay here again. Bath in sons room couldn't be emptied as there was no chain to the plug. 18 hours later I had to find a pin to pull plug out incase our 2½yr old grandson should fall in a full bath. Terrible service.
Svar fra Phil GM den 27. dec. 2023
Thank you for your review, we're sorry that you encountered issues during your stay in November and please be assured that your constructive comments have been shared with the team so that corrective steps can be taken to review and improve the level of service offered to our valued guests.

6/10 Okay

Sonja

Rejste med partner
Synes godt om: Rengøring
Very friendly staff at reception, and the hotel is very clean but it needs maintenance - broken toilet seats and toilet paper holder, moldy shower, missing light bulbs in the room, entire hallway without light.
Overnattede 3 nætter i november 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for your review and constructive feedback. I'd like to apologise for the irritants you experienced during your stay and please be assured that your feedback is used by the team so that we can drive continuous improvements throughout every aspect of service we offer to our valued guests.

2/10 Forfærdeligt

Jason

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
Stay away from room 167
Very poor experiece. Room 167 backs onto the left. This should not be a bedroom. Two very poor nights sleep as a result. Receptions attitude was no one else has complained! & we are full. Thank you fir the lack of empathy.
Overnattede 2 nætter i november 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for your review.I am incredibly sorry that your stay was affected by the issue involving the lift. I'm sorry that we weren't able to resolve this for you during your stay and pleas be assured that your comments have been shared with the relevant team members so that we can improve the level of service recovery we are offering to our valued guests.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
No so good at start,but enjoying the stay
Overnattede 1 nat i november 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for your review, we really appreciate your feedback and hope to welcome you back to stay with us again in the near future.

6/10 Okay

Leanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for your review.

10/10 Fremragende

Daniel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Impressive
Very clean and comfortable. Large room and an excellent breakfast.
Overnattede 1 nat i november 2023
Svar fra Phil GM den 27. dec. 2023
Thank you Daniel for your review, we really appreciate and value guest feedback and hope to welcome you back for another enjoyable stay in the near future.

2/10 Forfærdeligt

Catherine

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff bad attitude alarm went off at7 on a Sunday morning no apologies
Overnattede 1 nat i august 2023
Svar fra Phil GM den 27. dec. 2023
Thank you for your review.I am sorry that your stay back in November was affected by the hotel fire alarm, I can fully appreciate why this would have been frustrating for you. Please be assured that your constructive feedback has been shared with the team so that improvements to the service we provide can be regularly reviewed and developed.

10/10 Fremragende

Lorna

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable hotel ideal for business trips
Great hotel for a one day business meeting. Nice rooms with good facilities. Only issue is that wifi is not great in some rooms.
Overnattede 1 nat i november 2023
Svar fra Phil GM den 9. nov. 2023
Thank you for your review, we're delighted that you enjoyed your recent stay with us and your 10/10 rating. We do hope to welcome you back to stay with us again soon.

2/10 Forfærdeligt

Aileen

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Will not return.
The whole hotel didn’t smell good. I think there is a plumbing issue. Lift needs some attention. Receptionist was nowhere to be found when we left so could not voice these concerns. Breakfast was good and reception the day before was friendly. All in all will not return beds where uncomfortable!
Overnattede 1 nat i november 2023
Svar fra Phil GM den 9. nov. 2023
Thank you for your review, I'm so sorry that you didn't enjoy your recent stay. I've looked at your feedback and just wanted to apologise about the smell which was caused by an issue within our lift shaft which we have resolved this week. We do hope that we are able to welcome you back to give us the opportunity to put things right and give you a fully enjoyable experience next time.

6/10 Okay

Claire

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Decoration quite tired walls dirty in the room. Great breakfast
Overnattede 1 nat i oktober 2023
Svar fra Phil GM den 2. nov. 2023
Thank you for sharing your valuable feedback with us. We review guest feedback regularly and use it as a platform to improve the service we are able to offer our guests moving forward. We're sorry that you didn't fully enjoy your stay on this occasion and please be assured that we will take steps to address the disappointing factors relating to your experience.

10/10 Fremragende

Emma

Overnattede 2 nætter i oktober 2023
Svar fra Phil GM den 2. nov. 2023
Thank you for your review Emma, we're really pleased that you loved your recent stay with us and hope to welcome you back again soon.

2/10 Forfærdeligt

Alex

Overnattede 1 nat i oktober 2023
Svar fra Phil GM den 2. nov. 2023
Hi Alex,I'm sorry that you were disappointed with your recent stay at Sketchley Grange Hotel. It's not our intention for any of our guests to leave feeling dis-satisfied and I certainly hope that you give us another opportunity in future to try and change your opinion by providing a fully enjoyable stay.

10/10 Fremragende

Fiona

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel would thoroughly recommend
Overnattede 1 nat i oktober 2023
Svar fra Phil GM den 2. nov. 2023
Hi Fiona,Thank you for posting your review, we're really pleased that you enjoyed your recent stay with us and hope that we're able to welcome you back to stay with us again in the near future.

4/10 Dårligt

stuart

Rejste med familie
Synes ikke om: Service og personale
Check in was chaotic with too few staff on counter and customers waiting out the door. Fire alarm went off twice during night forcing evacuation and no information provided by management. My wife had to find someone at 2am to if it was safe to stay in hotel.
Overnattede 1 nat i oktober 2023
Svar fra Phil GM den 2. nov. 2023
Hi Stuart, Thank you for your review and may I please extend my personal apologies for the issues you experienced during your recent stay with us. Please be assured that your feedback will be used to continuously review and improve the level of service we offer out guests.

6/10 Okay

Carl

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Good but could of be better
Reception staff really friendly, other staff not quite so.. arrived to check in at 6pm, room was surprisingly spacious and on the whole clean. Slight mould around the windows and the rim of the toilet was noticed, otherwise very clean. We went to the restaurant for 7 and was told no tables until 8:15pm and should have booked, so ended up eating in the bar. Breakfast was until 9am we was told, so got up and straight down for that, people was still filtering in from 9, so felt we didn’t have to rush, however, the plan was to go and use the pool and had paid for late check out for this reason. Arrived at the pool at 9:15 and was told in quite a stern way swimming (on a Saturday) was until 10am with a child so had to be out in 45 minutes, Was asked if we had booked the spa, I said no, I didn’t know (again) we had to and we just wanted to use the pool, and was then told with a bit of attitude that the pool was part of the spa and from 10 it’s people who have booked spa sessions. So we left.. overall the hotel was okay. It was just odd, The restaurant had many tables free when we got there at 7pm, but was told we had to book and nothing available until gone 8. Had we of known we could only use the pool until 10am, to then get up have breakfast, digest breakfast all before at least 9am to have an hour in the pool seems odd to me, I get people pay separately to use the pool and spa, but as a guest at the hotel a bit more give on time would appreciated
Overnattede 1 nat i oktober 2023
Svar fra Phil GM den 2. nov. 2023
Hi Carl,Thank you for sharing your feedback on the site which I've found really useful. I realize that there is plenty of opportunity for improvement here and your feedback allows us to pinpoint exactly what steps we need to take to improve the guest experience at Sketchley Grange Hotel & Spa. Thank you so much for that and we hope to welcome you back in future for a fully enjoyable stay.

6/10 Okay

Verificeret rejsende

Rather tired hotel. It and the staff need some tlc
We were staying only one night, and had booked on the basis of there being a spa at the hotel, thinking we'd enjoy a nice meal and spa that evening. However, when we checked in at 6.30pm we were told the spa was closed for the night. When we remarked that it seemed rather early to have closed, we were told rather passive-aggressively that they "have to close some time hahaha". I don't think it unreasonable to expect a spa area to be open until 9-10pm. I then went to book a table in the restaurant for later, but was told that, as we hadn't booked the dinner package, we couldn't book, and they were likely to be very busy so it was unlikely we'd get in, but could eat from a limited menu at the bar. I was rather pointedly told that it "didn't work like that" when I said it was rather odd. However, we were able to get a table when we went down - the man was helpful and said there'd be one in half an hour, so we had a drink in the bar. The woman who'd declined to book us didn't seem pleased but seated us. I don't know how limited the bar menu was, as the restaurant one was very basic and bore no resemblance to the sample menu on the website, which looked very appealing. What we got was very basic pub grub, cooked rather poorly, in an over-lit restaurant that had a rather depressing aura. The room was comfortable enough, but basic. Someone was smoking weed in a room and it permeated the corridor. Breakfast was ok. The company (each other) was the best bit.
Overnattede 1 nat i oktober 2023
Svar fra Phil GM den 2. nov. 2023
Thank you for your review,We're truly sorry that you encountered issues during your stay and thank you for feeding them back to us. Please be assured that your feedback will be shared and reviewed with the team so that we are able to take corrective steps to improve our level of service. I certainly hope that we are able to welcome you back to stay with us again in the near future for a fully enjoyable stay.

6/10 Okay

Richard

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was at the end of a corridor which led directly into a function area where there was a wedding on. Cannot believe it wasn’t separated by some doors. Eventually got to sleep at 2am 😴
Overnattede 1 nat i september 2023
Svar fra Phil GM den 2. nov. 2023
Hi Richard,Thank you for your review, i'm extremely sorry that you weren't able to enjoy a peaceful nights sleep whilst staying with us. We will work harder to ensure that when the hotel hosts functions that rooms are allocated more effectively to ensure that our guests who are here for R&R are able to enjoy their stay.Once again, thank you for sharing this feedback with us.