Hoteller nær Hill House Museum

"Our shower door had a loose hinge, mold growth on the adhesive that previously secured the soap bottles, and a non-functional handheld shower head. Additionally, black mold was present in the sink's overflow. All other aspects were satisfactory. I believe the absence of a bathroom vent may have contributed to some of the mold issues. The front desk staff were very friendly and welcoming."

"Rooms were not ready when we arrived. We had to wait 3 hours until 7pm before getting into a room. Many others were waiting and only after complaining several time some got vouchers for the bar or a deduction on the room. No compensation was offered as a service. "

"This was no fault of the hotel staff but when we arrived, some guests were too close to the front door smoking Marijuana. I didn't see it but everyone could smell it. The hotel could use some renovations as we saw water damage on the walls in our room and the inner part of the bath tub was peeling/flaking. The shower's water pressure was terrible. We had double beds and thank goodness because the sheets had black stains on one bed. Hotel staff was amazing, very helpful and personable."

"the room was nice. the view of the harbor was pretty cool. the staff was nice and helpful. and the hotel is in a good location so there was a lot to do within walking distance. but i ended up with a faulty toilet. maintenance came by to look into but i was not in the room at the time so im not sure how that went... i just know we ended up using the one downstairs in the lobby primarily. we also were given a set of towels that had clearly visible blood stains on them. so i didn't care for that."

"Breakfast was expensive and inconvenient. Had to be ordered at the "bistro" counter and picked up. There was no bar. I had booked it with Expedia, which was fine, but it took way too long to check in. The staff was staring at the computer and typing and clicking for at least 15 minutes just for me. Parking in the nearby public garage was $13/day. The hotel does not have its own garage, and no voucher was offered for free parking, so I had to pay $25 for valet parking. The location was good,...

"Good"

"No tv had no tv cord and found roach in the bath tub!"

"Room was dirty sink drains were clogged floors bathrooms everything was dirty sheets pillow cases"

"The front desk was efficient but not necessarily friendly. The property was run down and noisy. Towels and bedding were thin and worn. There was a lack of outlets No blinds or curtain on the window. "

"Terrible. They gave us a smoking room, eventhough we ordered a non-smoker… it smelled terrible and was very uncomfortable. We had to check out after one night. Not enough towels and the one we had was wet. Will never come back. "

"The worst experience I’ve ever had! "

"The breakfast menu was horrible. We got there and the other guest were complaining that there were miniature waffles that we had to make, but no meat at all, no eggs, no butter to put on the waffles. The bread and bagel s were stale. It was absolutely terrible. I cannot believe they expected the guess to be satisfied with what was served. There was no fresh fruit at all. The room looked nothing like the picture on the internet. When I got there, the hotel smelled bad when you walked into the...

"Room# 214 This place was dangerously disgusting. With peoples left behind body fluids stain covers and sheets. From stain towels to the haired filled sinks to peeling tubs. You can tell the owner is up for a money grab. Because when you care about your property and reputation you will maintain your property. The maintenance on this property is just horrible. From the un-maintained walls, trim and frames. The beds suck! Room# 126 smells of urine and had stain covers and sheets "

"All the staff are very friendly. Our room was very clean . And most important there are NO signs of any bugs!"

"The kitchen is not equipped with cooking supplies there is no hot water was told i had to get up at 6am tht was the only time it had hit water the staff was friendly and hopeful the room its self was ok but the stairwells had poo the went all the way to the first floor and it was like tht for over 24 hours its very convenient to every thing"

"The room was disgusting. It was the most disgusting and infested place I've ever stepped foot in. It took about 5 minutes for the bugs to show up and it smelled like drugs. The staff didn't help and said to contact Expedia for a refund which I still have not received 10 days later... This place was a Zero."