Hoteller nær Highland Lake

"Nice, clean hotel. Decent breakfast. I found the mattresses and pillows to be very hard and uncomfortable. Difficult to maintain a constant desirable temperature in the room - it would go from cold to hot and back to cold routinely. Housekeeping staff continued to knock on the door in the morning, even though we weren't checking out & had the "do not disturb" sign posted."

"Bottom sheet had 3 circle spots on it ranging from 2 and half inch down to 1inch. Informed desk and was given sheets and had to change ourselves. Shower had mold spots on soap shelf(3) and base wall had 4inches near drain wall. Was told cant do any comp because booked thru Expedia... Not happy"

"Clean room and laundry with a large refrigerator/freezer."

"Love this hotel, I live in the area but like to get out the house every few months and enjoy the hot tub they have here. Also, the slots are great to have on the property. Bar is nice and king size bed was great. Bathroom was very clean. But unfortunately the hot breakfast is only on weekends ."

"We arrived around 10pm with our 1 year old. Check-in was straight forward, but upon entering our room, we immediately walked out and went back to the check-in counter due to the overwhelming vape smell mixed with a musky scent, as if someone tried to cover it up. When we informed the front desk staff member of this, all she cared about was asking if we had used anything in the room. I had checked in maybe 10 minutes prior--only enough time for us to move the car and bring a load of our baggage...

"The food at Buckets was bad! The fries were constantly cold and hard and not fresh! The burger was cold! All the food tasted old and was expensive! The drinking system is such a scam! You can barely fill your cup! It's so many people in the pools the water looks yucky I didn't even want to go in! Our room was very clean but the bunk beds makes noise every time our kids moved! We had to ask for more towels and wash clothes our second night because we ran out and for toilet paper. They literally...

"All most no breakfast, "

"Everything worked well. Good location"

"I didn't like that the shower curtain rod was broken"

"There’s was no extra towels. No coffee and it smell bad!"

"I highly recommend choosing a different place to stay. The room conditions were unacceptable and completely uncleaned. To make matters worse, management refused to allow a room upgrade and denied housekeeping service throughout my multi-night stay, explicitly stating they were prioritizing a large reunion group instead. The front desk staff were incredibly rude and dismissive when I brought up these issues. This was a terrible experience from start to finish, and the hospitality here needs a...

"Arrived to the front desk at about 4:30pm on a Saturday to check-in and proceeded to wait approximately 20 minutes while the clerk discussed someone's reservations on the phone. There was another staff member sitting off to the side who disappeared. Finally get checked-in to discover one of the two elevators is out of order. I was on a tight schedule and needed to change before getting to a 5pm event. Room was fine. Much of the parking lot was torn up and being repaved as well. Overall not...

"The Staff was AMAZING and PATRIOTIC for us as a Family visiting our Boot Camp Graduate at Great Lakes Naval Base! What a trip we had! Clean Hotel, Friendly staff and will be referring the Navy Families that way!"

"our room flooded and we were"

"Our room was run down, The tiles in the bathroom were loose. Everything looked dingy and not well maintained. Elevator was not working most of the time, so hauling luggage was more difficult. The pool was absolutely disgusting, it was cloudy and very cold. Hot Tub was not working. Breakfast was typical and not very good. Pay the extra $20 dollars a night for a better hotel."

"Got bit by bugs in the room. Hotel in general could use a deep clean. Heavy traffic just outside the hotel."

"The shower don’t really work we have problems with the toilet. The front desk said that they would give us another room and then claimed they were full when the whole thing was basically empty. The walls are so thin you could hear your neighbors conversations. I obviously wouldn’t recommend anybody stay here unless you’re desperate and on a budget"