Heusenstamm – Kempinski Hotels & Resorts i Heusenstamm, Frankfurt

"Super lækkert hotel, fantastisk service og meget lækkert mad, flot og rent personalet var meget professionelt. Kommer helt sikkert igen."

"Super lækkert "

"We stayed for two nights at this reasonably priced, fairly new, and centrally located hotel in Frankfurt. Unfortunately, we will not be returning. The reason is simple: while the design appears modern and well thought-out, the actual execution is very poor. The hotel is severely understaffed, leaving the few employees in the 6th-floor bar responsible for nearly everything apart from cleaning. As a result, there is little time left to attend to the needs of the guests. Check-in must be done digitally at the bar, and when it comes to parking, staff can only vaguely suggest that there “might be an agreement somewhere.” There is no phone in the room, and no one available to provide assistance when trying to figure out how things work. The breakfast buffet is largely empty unless you arrive early, and the limited staffing conditions mean that any questions or requests for help are either ignored or met with visible stress. It is a shame, because this hotel has the potential to be a hidden gem in Frankfurt – but at present, it is far from that. I rarely write negative reviews, but in this case, it is necessary. The hotel urgently needs to create a better structure to support its staff so that they, in turn, can support their guests. As it stands, one is more likely to leave with frustration and stress than with satisfaction."

"Prisen taget i betragtning fremstod hotellet som slidt. Revner i loftet på værelset, vandhane i dårlig stand på badeværelset og ingen skraldespand på værelset og ej heller bortfjernelse af affald i forbindelse med rengøring der ikke bestod af meget mere end at sengen var delvist redt"

"Fint hotel med god beliggenhed, dog lidt svært at finde"

"Stort, skønt, internationalt hotel, i top! 2 restaurenter åbent til sent, hvilket er rart når man ankommer sent."

"Godt hotel og god morgenmadsbuffet."

"Dejlig rummelig værelse til en familie på 4. Lokationen er fint for 1-2 overnatning. Fint lille køkken med køleskab, opvaskemaskine, kogeplader, mikroovn kombi. Og en elkedel. Der er et supermarket 5 min. Gang og nogle få restauranter. Intet dårligt at sige om det her sted udover parkeringsprisen. "

"Lækkert hotel, rent ,lækker morgenmad og nemt på vores videre rejse ."