Riader i Hawaii Island

"The person who checked me in did not make me feel welcome at all. There was no friendly smile or warm greeting. Whenever I asked a question, she answered very seriously and made me feel as though she was doing me a favor by helping me, rather than simply doing her job. She did not give me a key for the self-parking garage, even though I told her I had a rental car. She also never explained that there was a train that could take me to the tower where my room was located. She explained absolutely...

"Staff is great, room was clean and they have access to a laundry room. There are fees for the laundry room, but it can be very convenient. The best part of this hotel is how nice the staff is and how welcoming they are."

"The rooms were very comfortable and the staff friendly. I’d recommend this hotel for anyone visiting Hilo. The view of Hilo bay was spectacular !"