Villaer i Harbin

"房間整體還不錯，設施設備都很新，以設備來說算是相當完善。 房間網路也還不錯，有自動窗簾和升降桌，衛浴設備也都還不錯。 旁邊就有商店，晚上有大排檔，整體來說位置也還不錯。 但服務人員處理事件的能力有待加強，住的是近吸煙樓層，連三天聞到煙味，且實際看到人在抽煙，向前台反應之後前台表示也只能勸阻，那不確定為什麼要叫做進吸煙樓層？ 一直到最後一天飯店才提問說要不要換房間，但是都最後一天也聞到煙味人也不見了，實在也沒有這個必要性，只能說對於處理事情的能力經驗不足，且應該制定既然是禁吸煙樓層，就應該好好處理事情，而不是只能勸阻，這樣嚴重影響當初選擇禁煙樓層的其他客戶的住宿品質。"

"Clean room "

"Very good hotel but very very bad service. We had 2 rooms with 2 persons per room and hotel kept insisting breakfast was only including 1 person per room. We showed them booking were it said breakfast free and they kept insisting every morning we pay for 1 person per room. At checkout they wanted extra money for a towel the claimed they could not clean that came from our room. They had not told us about it before checkout and we had no idea if it was from our room or just any other room. It all...

"Hôtel exceptionnel comme j’ai rarement visité. La propreté exemplaire le personnel courtois,un design d’une élégance à couper le souffle.10/10 "

"Airport pickup was convenient and communication was fine. Location was close to the airport and a decent stay before or after catching a flight. Like a little motel locally run."