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Anmeldelser af Victoria Regal

2 out of 5
Victoria Regal
89 YAN AN ROAD ,HANGZHOU, 89, Hangzhou, Zhejiang

Anmeldelser

7,0

Godt

Bedømmelse på 10 − Fremragende. 13 af i alt 100 anmeldelser" "
Bedømmelse på 8 − Udmærket. 52 af i alt 100 anmeldelser" "
Bedømmelse på 6 − Okay. 18 af i alt 100 anmeldelser" "
Bedømmelse på 4 − Dårligt. 10 af i alt 100 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 7 af i alt 100 anmeldelser" "

7,2/10

Rengøring

7,2/10

Service og personale

6,8/10

Overnatningsstedets tilstand og faciliteter

Anmeldelser

6/10 Okay

Anni Mayland

God beliggenhed og dejligt stort værelse
Hotellet ligger godt; tæt ved historisk gade med mange spisesteder og underholdning. Tæt ved metro, let at komme til Westlake, 200m til carrefour og eksklusivt shoppingcenter lige overfor hotel. Morgenmad ok, hvis man kan lide kinesisk mad. Receptionen taler kun lidt engelsk.

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
很差的住宿經驗
已訂房並預先付費了，CHECK IN時卻怎麼樣都說沒有訂房紀錄，再刷卡才以入住。 房間隔音差，設備也差，服務人員態度也不好。 總之是一次很糟的住宿經驗。
Overnattede 1 nat i juni 2018

6/10 Okay

Mabel

So so
The only good thing was the shopping mall opposite. This is my first time in hz.. and if to choose again I will stay near hu bin harbour area with more shopping malls.. but a 2day 1night trip is enough for hz.
Overnattede 1 nat i oktober 2017

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale
Service déplorable
Les chambres sont grandes et correctement équipées même si les serviettes de toilettes mériteraient d’être changées car elle sont trouées. Le service est déplorable dès le check in. J'avais réservé une chambre non fumeur et on m'attribue une chambre fumeur, donc obligé de redescendre à la réception pour faire un changement. Le personnel s'occupant des chambres est bruyant, ils se baladent avec la musique à fond sur leurs portable dans les couloirs et les ascenseurs, je n'ai jamais vu dans un hôtel sensé être 4 étoiles. Gros problème d'organisation aussi, j'avais une réservation avec petit déjeuner inclus et lorsque je me présente à la salle de petit déjeuner, le réceptionniste me dit que je ne suis pas sûr leur liste. Ici encore obligé de lui faire comprendre que c'est leur problème de gestion des réservations. En résumé un hôtel à éviter si vous êtes habitué à des prestations de 4 étoiles et un service impeccable.
Overnattede 1 nat i oktober 2017

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel badly maintain or no maintenance at all!!!
I will never return to this hotel again. We have chosen this hotel as my family has previously stayed in the hotel 2 years ago and it was good then. The hotel has deteriorated so much that it is not worse the while to stay in despite the good location. At check in, I requested for non-smoking room due to my sensitive wind pipe. Answer given by the check in staff was although the government in China has curbed smoking in the room, they cannot stop the guests from smoking in their room. What kind of control do the management has and looking at the state of the hotel, maintenance was poor or no maintenance at all. This hotel also allows their guests to leave their room door open while the guests were smoking heavily in the room!! There was also stain on the towel given. Most ridiculous was, I have asked to add a bed in the room. The kind of bed they added is not the standard roll away bed and there was no mattress given. The hotel has expected the guest to sleep on hard wooden plank!!! The hotel has the cheek to charge RMB250 for the wooden plank bed!!!! Better to pay more and stay at an international brand hotel!! I
Overnattede 2 nætter i september 2017

8/10 Udmærket

ash, Tokyo,Japan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
西湖に近いホテル
フロントの接客は最低でしたが、目の前がデパートで西湖にも近く、立地はとても良いです。西湖周辺は平日にもかかわらず、大変な人出でした。観光客が多いためか、治安は良いです。女の子が夜ひとりで出歩いても、あまり怖くはないでしょう。日本の芸大にあたる中国美術学院も西湖のほとりにあり、とれもきれいな大学で、学生でなくてもトイレを使わせてくれます。
Overnattede 3 nætter i september 2017

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Requested Non-Smoking room, but was allocated Smoking Floor on the 5th level. When the lift opens, the air is bad as you will walk passed the gambling room which the doors are widely opened, before you get to your room. Spoke to hotel front desk and was told the hotel is fully booked. However, we hardly see any guests in the hotel lobby and restaurant.
Overnattede 2 nætter i september 2017

4/10 Dårligt

M, Australia

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Location - Terrible Hotel
Location is perfect. However, the entire hotel lobby and rooms smell terrible, worse than an ashtray it's hard to breath. You get what you pay for so the facilities are very basic and old but it's a great location so just be aware there is a reason the price is cheap.
Overnattede 4 nætter i september 2017

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place to stay
Great location and nice hotel. The staff were very helpful too. Very comfortable rooms. Easy walk to metro station if needed. Lots of restaurants around the area and a very popular shopping area for tourists. Also nearby to beautiful temple. Will definitely stay again.
Overnattede 1 nat i august 2017

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i juli 2017

6/10 Okay

Ian, UK

Good location
The hotel was a little jaded, but clean enough. To compensate for that, great location with a number of attractions within a 10-15 minute walk.
Overnattede 2 nætter i maj 2017

8/10 Udmærket

DONGHYUN

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

Haoyong

Synes ikke om: Rengøring
good location
It is in a good location near the west lake

8/10 Udmærket

Yasushi

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
観光に便利
西湖に近く、河坊街にも近いので、観光には最適です。近くに食事が出来るところもたくさんあり、持ち帰ることも出来るので、部屋で食べるのも良いと思います。中国の食堂ではビールを出さないところも多いので。 建物は新しくはありませんが、清潔に保たれています。泊まった部屋は広く、広いバルコニーも付いていました。 バスタブはありませんが、レインシャワーがあるのでまあ良いでしょう。

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
편리함
기대보다 좋음

6/10 Okay

Scott

Close to Westlake, but not thrilled
Not up to my personal standards. Expectations weren't a bit high for this hotel

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
閑静な場所だが、繁華街、西湖に近く便利
ホテルの前は広い道路だが、ホテルから右に行くとＴ字路のせいか交通量はわりに少ない。前はやや高級なデパートで、歩道が広く閑静な感じがする。５分ほどで、呉山公園で、そこから河坊街という食堂と屋台、みやげ物屋のにぎやかな通りになる、そこに続く中山路には、水路のほとりに、高級な店や博物館、ギャラリーなどがある。西湖にも近く１５分ほどで出られる。立地はいい。 最低料金で申し込んだためか、シャワーしかない部屋だったが、かなり広い部屋だった。たまたま、部屋の電話が故障していたので、従業員に言ったら、上の階の風呂のある（ソファーセットもある）さらに広い部屋に変えてくれた。 フロントも親切だった。

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Verificeret rejsende

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, værelsets komfort
地點方便，近西湖
一開始給了我一間房間，但原來房間未收拾好的，之後換了另一間房間。房間有點舊，燈光不足，但整體住宿是舒適的。

4/10 Dårligt

passenger, san diego

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not a good experience
The staff was rude. The hotel smell terrible. It was not good experience. It is not worth the price we paid.xxxxxxxxxxxxxxx

8/10 Udmærket

XIAOMIN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
感觉一般般，客房内不是很干净。

8/10 Udmærket

Mun Su

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was pleasant. The staff are friendly - and just need to be a little more polished. Indeed the Lady Manager personally helped me with getting on relevant train and bus routes by accompanying me to their stops.

6/10 Okay

Paul, 香港

Synes godt om: Rengøring, service og personale
在西湖和地鐵站附近，算是方便，價格亦算大眾化
裝修略為殘舊，少量油漆剝落；部份傢俬表面損壞“披口”，容易使人受傷；中央冷氣不能自行調校，感覺偏熱；衞生紙準備不足，需向服務員索取
Svar fra 王 den 12. maj 2016
感谢您的宝贵意见，这将有利于提高我们的服务品质我们致力于为宾客提供最优质的服务，让宾客满意而归是我们的最终目标。期待您的下次光临，祝您工作顺利生活愉快！

6/10 Okay

Yiu Wa, 香港

Synes godt om: Rengøring, værelsets komfort
酒店早餐食品質素差及選擇少。

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing Hotel
An unexpected experience with inexperienced staff at the front desk. The bed size and room size (which are unacceptable) are totally different from what is shown in the photo of hotels.com, and the room at the far end of the floor was very filthy and stuffy. Then, we appealed to the front desk to change for a reasonable size and cleaner room. Eventually, we could move to a room with relatively bigger size and toilet. The Services provided and the hotel condition had been declined significantly since our last stay a few years ago. The only selling point is that it is near to the lake. That's all.
Svar fra wang den 16. jul. 2016
Honored guests, hello! Thank you for choosing our hotel and give us your tourly opinion it is helpful to improve our service quality We have been created for guests warm and comfortable living environment and good atmosphere. Sincerely look forward to your visit again!

6/10 Okay

Eun chul, 미국

Synes godt om: Service og personale, værelsets komfort
좋은위치
호텔위치는 아주좋았음 오래된호텔로 생각되며 그로인해 예상보다 낡았다 새각됨
Svar fra wang den 16. jul. 2016
감사합니다 오실 것 을 다음 에 또 오세요

6/10 Okay

Po-Yu

8/10 Udmærket

qing, 杭州

Synes godt om: Rengøring, værelsets komfort
好订网兑换的住宿，到酒店已经挺晚了，酒店是小套房，浴室挺宽敞，小孩子喜欢泡浴缸，玩得挺开心。住宿体验还是不错的。

8/10 Udmærket

Edward, Long Island,NY, USA

Synes godt om: Rengøring, service og personale
Good 3 star hotel
The hotel was rated as 4 star but did not meet the expectations of a 4 star! Room was smaller than expected and amenities were minimal. The look/decor of the hotel was outdated. Otherwise we were comfortable with our stay.

2/10 Forfærdeligt

SERI P.

Synes ikke om: Rengøring, service og personale, værelsets komfort
The worst hotel where I've ever stayed.
The worst hotel where I've ever stayed. It's a nightmare. Especially, the attitude of staffs and the room condition were terrible. PLEASE CHOOSE ANOTHER HOTEL!!

2/10 Forfærdeligt

SERI P.

Synes ikke om: Rengøring, service og personale, værelsets komfort
The worst hotel where I've ever stayed.
The worst hotel where I've ever stayed. It's a nightmare. Especially, the attitude of staffs and the room condition were terrible. PLEASE CHOOSE ANOTHER HOTEL!!

8/10 Udmærket

KIAN FEA JOSEPH, 香港

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
不錯

6/10 Okay

walter, Switzerland and Japan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Good location, close to the lake in a pleasant are
A typical Chinese Hotel , no charm but convenient . Breakfast buffet nothing special and service very basic

6/10 Okay

lung-chieh

Synes godt om: Værelsets komfort
Wi-Fi故障修了一天才好，害我手機被扣了50元的流量費用，不符合一家四星酒店該有的服務；其他方面倒還是可以的......

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort
Nice location
The location is good. Overall experience of the stay was fine.

10/10 Fremragende

Shengying

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Yvonne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
OK room if you are not fussy
Booked 3 rooms in Nov 15. All 3 room's air con cannot be controlled. Asked the reception for help and was told the controller was a dummy one and all air condition is based on centralise system. The temperature is so hot and warm due to weather change that it was hard to breath! Later, changed a room due to faulty TV. Discovered that the air con can be controlled! Overall room is clean except room carpet and the wall by the window is dirty. There is only 1 lift serving to level 6&7 and the lift is slow and at times packed with staff delivery of linens.

8/10 Udmærket

Wai-Tze

Synes godt om: Service og personale, værelsets komfort

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sehr gute Lage
Die Lage nahe des Sees und eines Marktes läd ein die Stadt zu Fuß zu erkunden.

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
不推
訂的房間內容與給我們的不符，推說是網路訂單沒有詳細。 飯店門面看起來不錯，網頁的設備看起來也新新的，但是裡面舊到不行，發霉，木頭脫落都有.....

8/10 Udmærket

boning

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location, nice lobby, but so so room
No safe box in the room. The shower head is broken and water can easily leak out from the shower. Hotel lobby is nice. Location is great.

10/10 Fremragende

Jina, 辽宁

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel to visit West Lake
Location was excellent, room was very nice and clean.

8/10 Udmærket

Sai ho jeff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

David, Atlanta

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good hotel with some quirks at a reasonable price
Prior to selecting this hotel, I read the reviews and they were all true, still I would likely stay here again. Things that were good: Room was clean and comfortable, good location, reasonable price, friendly staff. Things that were not good: I requested a non-smoking room but none was available, the first day there was only luke warm water (second day was fine), no real exercise or workout room, some street noise (didn't bother me).

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice, good location but gym is not functional
Nice location, close to the West Lake and a couple of metro stations. The room was very nice, spacious and comfortable, nice bathroom. Unfortunately the gym was very mediocre, just a couple of non-working treadmills, a bike and couple of weights, all 'household quality' nothing for heavy use. The belt of the treadmill I attempted to use would slide to one side constantly and the other was completely out.

8/10 Udmærket

Nicolas, Shanghai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
1 night in Hangzhou
Very nice location to visit the West Lake (Xi Hu). Perfect for a couple especially at sunset.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
1 night & 1 day in Hangzhou
Perfect place to visit the West Lake and all of its surroundings