Kroer i Gudauri

"We booked a deluxe room for 3 people only to get there for the receptionist to tell us they only had a double room in the basement and there was no manager so they couldn’t do anything about it. Even after messaging the manager I never got a reply. The sauna was also out of order."

"Room very good and clean"

"I stayed at Best Western Hotel from 31 December 2025 to 5 January 2026. The full amount for the stay was paid during check-in and split 50/50 between myself and my friend. However, on 22 January, I noticed an unauthorized charge of AED 3,033.71 made by the hotel to my card. I immediately contacted the reception. Unfortunately, the staff member I spoke with was unprofessional and insisted that the booking had not been paid, despite me providing clear proof of payment. The issue was not resolved...

"This hotel isn’t even open yet, still in a construction faze. I don’t know why Expedia even sells rooms for this hotel. I’m waiting on my refund."