We found the location and staff to be exceptional. Stunning views, beautiful pool area, walk to restaurants, market and Fira town. The staff are friendly and helpful. Most introduce themselves or give you a big smile, quick property tour on arrival, porter carries your luggage, pool bar women were warm and gracious, house cleaning and front desk helpful, etc. All go out of their way to ensure you are well taken care of. There are many extras provided such as a welcome drink, fruit basket, wine, bathrobes, etc.
It is a lovely property but I recommend that you don't go into it expecting 5 star. For example, our bathroom was tiny, the terrace is comfortable with incredible view but it is not at all private (most in Santorini are not), very firm mattress, generous amount of food for breakfast but mediocre tasting, some tired furniture. Santorini is expensive and we felt happy with our choice. Thank you to the staff - we very much enjoyed our stay!