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Anmeldelser af Mantra Sierra Grand

4.5 out of 5
Mantra Sierra Grand
22 Surf Parade, Broadbeach, QLD

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 458 af i alt 1048 anmeldelser" "
Bedømmelse på 8 − Udmærket. 416 af i alt 1048 anmeldelser" "
Bedømmelse på 6 − Okay. 108 af i alt 1048 anmeldelser" "
Bedømmelse på 4 − Dårligt. 52 af i alt 1048 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 1048 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

8,4/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jesper, Denmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice apartment
Really nice apartment and facilities. Only minus were road noise. Apartment were located on 15 floor to the west

8/10 Udmærket

Pallavi, Maungaraki

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, large rooms with lovely big windows. Parking was handy to have but a bit tricky with having to enter the carpark through the wrong side of the road. Wifi was extremely slow and patchy.
Overnattede 4 nætter i april 2024

10/10 Fremragende

Andrew

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Property was fantastic. Short walk to the beach, shops, restaurants, night life. There might be some noise on Saturday nights but it's to be expected with a great area like Broadbeach I couldn't really hear it in the top floor I was at. Would highly recommend this property!
Overnattede 3 nætter i marts 2024

4/10 Dårligt

Dee

Rejste i en gruppe
Synes ikke om: Faciliteter
I recently booked a short 2-night stay at the Mantra Sierra Grand in hopes of enjoying a relaxing getaway. Unfortunately, my experience was not relaxing as I had hoped. The amenities I was looking forward to using during rainy weather, specifically the indoor sauna and spa, were not functioning properly and out of action. Additionally, my sleep was disrupted by government construction maintenance taking place during the early hours of the morning, from midnight to 4am. I was unaware of this issue, there was no communication from reception upon check in. I did not receieve acommunication from expedia. While I understand that this situation was beyond the hotel's control, I provided feedback on check out of my second night to the reception staff suggesting that guests be placed in rooms away from the construction noise on the opposite side of the hotel for a more restful experience. I believe that more proactive communication or notification prior to the booking stay would have been beneficial in addressing this issue and providing a better solution for guest comfort. I was disappointed that the action of no verbal communication of construction and no changing of room location. Therefore resulting a horrible experiance. I am awaiting for the hotel manager to respond to my feedback.
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Michael

Shower was mouly
Overnattede 8 nætter i februar 2024

10/10 Fremragende

Maryline

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 10 nætter i januar 2024

10/10 Fremragende

Sabine

Overnattede 3 nætter i januar 2024

8/10 Udmærket

Paul

Overnattede 2 nætter i januar 2024

2/10 Forfærdeligt

Rohit

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter

8/10 Udmærket

Tania

Overnattede 4 nætter i december 2023

10/10 Fremragende

Rebecca

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Cleanliness
Pool area indoor facilities not cleaned regularly and eviden marks on the walls in my unit
Overnattede 13 nætter i august 2023

8/10 Udmærket

Daniel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023

8/10 Udmærket

Peter

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The second bedroom had no power points near the bedhead. Had a lamp but couldnt plug it in within make a trip hazard of the supplied extension cord. We both have CPAP machines, so couldn't plug them in without creating a second trip hazard with extension cord I luckily brought with me. Pillows were too hard. One of the dining room chairs is falling apart. Everything else was modern, clean and tidy.
Overnattede 4 nætter i august 2023

10/10 Fremragende

Craig

Overnattede 3 nætter i juni 2023

6/10 Okay

Lisa

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Views were misleading. Very loud from traffic, but great location.
Overnattede 2 nætter i maj 2023

10/10 Fremragende

Debra

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The unit I stayed in would have been nice to have a standard lamp or table lamp. The coffee table needs a reno. Other than that, very comfortable.
Overnattede 4 nætter i april 2023

4/10 Dårligt

Dean

Synes ikke om: Rengøring
We stayed here in 2021 without issue but this time around it was a completely different story. Carpet was dirty, couch was dirty with stains to the point we had to place a bed sheet over it. Curtains also had big stains all over them. Overall not acceptable
Overnattede 5 nætter i marts 2023

8/10 Udmærket

Jason, Cranbourne

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It’s In a great area close to everything you could ask for We had a room that face the mountains/ Gold Coast Hwy Not good
Overnattede 7 nætter i marts 2023

2/10 Forfærdeligt

Gaurav

Rejste i en gruppe
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Over priced for property,cleaning wise is ok not upto the mark.

10/10 Fremragende

Chandra

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Location , service
Overnattede 7 nætter i januar 2023

4/10 Dårligt

Wayne Clem

10/10 Fremragende

Ben

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The three bedroom apartment we stayed in was spacious and well furnished, and we had a great view of the ocean. There is a beautiful large outdoor pool, it’s close to the beach, and there are lots of restaurants and bars within walking distance.

10/10 Fremragende

Karen

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Pool perfect temperature Want to live here 😊 moving soon …. I think it was Eve on reception brilliant throughout the whole stay nothing was to much trouble. She was excellent in every aspect 😊 valuable staff member
Overnattede 2 nætter i september 2022

6/10 Okay

Denise

Rejste med familie
Synes godt om: Faciliteter
Synes ikke om: Rengøring
The glass doors in the balcony were so dirty we could not see the view outside and you could hear the noise from the street. Also, there was no body soap on the shower, cleaner forgot to fill it up. However, the pool was very nice and warm and distance to the Pacific Fair and restaurants was walkable which was great.
Overnattede 2 nætter i september 2022

8/10 Udmærket

Mark

Overnattede 3 nætter i april 2022

6/10 Okay

Tracey

Rejste med familie
Synes godt om: Faciliteter
Common areas are nice, some minor maintenance needed. Staff friendly and helpful. Apartments are all individually owned, so hit and miss what you get. Ours was well stocked in terms of cutlery and crockery, but the apartment itself was tired and while the floors and beds were clean, the oven, A/C grills, washing machine, dishwasher were all slightly grim. Shower was either cold or no pressure, friendly staff attempted to rectify promptly, but the results were minimal. Overall, pleasant stay. Didn’t expect any more for the money we paid.
Overnattede 7 nætter i april 2022

10/10 Fremragende

Annette

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location, views from the room are spectacular. Room was clean and very spacious and bed was very comfortable.
Overnattede 4 nætter i april 2022
Svar fra Sincerely, Rebecca Noyes General Manager den 19. apr. 2022
Dear Annette, Thank you for the outstanding review, we are thrilled that you had a fantastic stay with us! We must agree, the views from our ocean view apartments are spectacular especially with these stunning Autumn sunrises we are currently experiencing. We hope to welcome you back for another great stay with us again soon.

8/10 Udmærket

Rachael

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring
Great spacious apartment but the air conditioning doesn’t work properly and was hot at night when sleeping . Some of the sliding doors need some maintenance so you can open for air flow.
Overnattede 2 nætter i april 2022
Svar fra Sincerely, Rebecca Noyes General Manager den 19. apr. 2022
Dear Rachael, Thank you for sharing your review on your recent stay at Mantra Sierra Grand. We are pleased that your overall stay was an enjoyable one and appreciate you bringing the maintenance items to our attention. Please be assured that these areas have been actioned. We hope to have the opportunity to welcome you back again in the future.

8/10 Udmærket

GIULIO

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
For a 6 bedded apt there were not enough towels other than that it was freshly furnished and painted with wonderful views
Overnattede 1 nat i januar 2022
Svar fra Sincerely, Rebecca Noyes General Manager den 22. feb. 2022
Dear Giulio, Thank you for taking the time to write to us about your experience at Mantra Sierra Grand. We are so pleased to hear that your overall stay was an enjoyable one and you were able to enjoy the breathtaking views from your apartment. We can confirm that additional towels for rooms and for use at the pool area are available at reception. We thank you again for sharing your review and we hope to welcome you back again in the near future.

10/10 Fremragende

Carmelina

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The furnishings of the room we were first allocated to was not fitting with the price we paid for our accommodation. The leather couch was cracked and worn. The shower had grime. There was a small basin with hardly any bench space. There was a king bed and rollaway for a three person stay. The hotel reception kindly upgraded our room to a larger, clean room and we were very satisfied with the modern furnishings. The room was well appointed with laundry and kitchen facilities, two bathrooms, a king bed and two single beds also another seating area with a sofa bed, a further lounge area, dining area and balcony with table and chairs. We had a very comfortable and pleasant stay. As we had a late checkout reception gave us an 11:00 checkout from our room and also allowed us to use the indoor and outdoor pool facilities for the day and we were able to drop off the key in the security deposit box. This was fantastic as we had an evening departure. It allowed us to utilise the day with our children. We would definitely return to the Mantra Sierra Grand as it suited our needs and they were most helpful in accommodating our needs.
Overnattede 2 nætter i januar 2022
Svar fra Sincerely, Rebecca Noyes General Manager den 22. feb. 2022
Dear Carmelina, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry to hear of your disappointment in your first allocated room however I am happy to read that staff were able to take swift corrective action to ensure your next room met your holiday needs and created a wonderful and memorable stay. We are so pleased you left with a positive impression of our beautiful resort and we sincerely look forward to welcoming you back when you next visit the Gold Coast.

10/10 Fremragende

susan

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Property was great overall Staff we’re nice Bathroom could do with an upgrade in apartment Key collection lacked instruction for pick up.
Overnattede 2 nætter i januar 2022
Svar fra Sincerely, Rebecca Noyes General Manager den 27. jan. 2022
Dear Susan, Thank you for posting your review from your recent stay with us at Mantra Sierra Grand. It is great to hear that you had a wonderful stay with us. We are pleased to share that we are currently in the process of refurbishment with many of our units recently undergoing some wonderful upgrades with truly stunning results. As with any refurbishment program this is completed at one room at a time and we have many more units scheduled to undergo upgrades this year. We hope to welcome you back for another great stay with us again.

8/10 Udmærket

Mrs E

Rejste med familie
Synes godt om: Rengøring
The Sierra Grand is close to the beach and close to Pacific Fair Shopping center. It’s in an excellent position. The staff were accommodating when we needed a later checkout.
Overnattede 3 nætter i januar 2022
Svar fra Sincerely, Rebecca Noyes General Manager den 27. jan. 2022
Dear Mrs E, Thank you for sharing your review on your recent stay with us at Mantra Sierra Grand. We are pleased to hear that our central location was suitable for your holiday needs and that your stay with us was an enjoyable one.

4/10 Dårligt

Matilda

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Overall stay was nothing special. Our room wasn't cleaned the entire stay, towels weren't changed. The pool and spa was very average and the rooms need updating. The shower was soo grimy and the spa was very uncomfortable. If you're looking for average accommodation, stay here. If you're looking for a nicer stay I would go elsewhere.
Overnattede 5 nætter i november 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 23. dec. 2021
Dear Matilda, Thank you for taking the time to provide feedback following your recent stay here on the Gold Coast.I am sincerely sorry that we seemed to have fallen short in some areas surrounding your stay. I assure you these have been addressed with all Managers, to ensure this was an isolated occurrence. Due to the fully self-contained nature of our apartments, our units are not serviced daily and therefore the amenities supplied are to help get your holiday started on the right track. We can however confirm that should you require any additional supplies, we are more than happy to provide these from reception complimentary. Once again, I am sincerely apologise for any disappointed with your stay and we do hope to have the opportunity to welcome you back and restore your faith in our beautiful resort here at Mantra Sierra Grand.

10/10 Fremragende

ronald

Overnattede 1 nat i oktober 2021
Svar fra Yours Sincerely, Rebecca Noyes General Manager den 29. okt. 2021
Dear Ronald, Thank for the 10/10 rating! We are thrilled that your stay with us was an enjoyable one and we look forward to the opportunity to welcome you back in the near future.

10/10 Fremragende

Alastair

Synes godt om: Rengøring, værelsets komfort
Great place
Great place, great location , I would stay again!
Overnattede 1 nat i september 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 29. okt. 2021
Dear Alastair, Thank you for taking the time to share your great review! We are so pleased that your stay with us was well enjoyed and we can't wait to welcome you back again soon!

8/10 Udmærket

Teresa

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
No free Wi-fi!! Like, what year are we in? 2001 or 2021??
Overnattede 2 nætter i september 2021

8/10 Udmærket

Katrina

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very centrally located in Broadbeach, walking distance to beach, restaurants, shopping, trams. Apartment was huge and perfectly suited for us.
Overnattede 1 nat i september 2021

8/10 Udmærket

Verificeret rejsende

Rejste med partner, Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
It was a good stay. Close to Dracula’s, the casino and Pacific Fair and heaps of restaurants. Only problem when booking was we ordered two rooms but they couldn’t put them near each other. Or even close. 24 floors apart.
Overnattede 2 nætter i juni 2021

6/10 Okay

Verificeret rejsende

Close to Pacific Fair
Overnattede 5 nætter i april 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 20. maj 2021
Thank you for taking the time to share your review. We are so pleased that the central location of our property fitted in perfectly with your holiday needs. We hope to welcome you back again soon.

8/10 Udmærket

Quinn

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Mantra Sierra Grand Long Weekend Getaway
3 bedroom apartment was spacious and beds were very comfortable. Restaurants at Broadbeach all within walking distance as well as Casino and Shopping Mall. Nice big balcony and staff were very friendly and professional. Great location for what we planned to do for the weekend. The hall way had a very strong curry smell I assume from the Indian Restaurant downstairs but this didnt really come into the actual room. Would return so overall a good experience.
Overnattede 2 nætter i april 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 24. maj 2021
Dear Quinn, Thank you for taking the time to leave us your post-stay feedback! I am glad you enjoyed our central location and found our teams friendly and helpful. It is great to hear that you found your room to be spacious and comfortable and were able to enjoy those stunning Gold Coast views from your balcony. We look forward to hosting your next holiday when visiting the Gold Coast.

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed for 2 nights. The room was very high quality with great views. Staff were very friendly and helpful. My only comments are that there was no coffee machine - only a plunger - and coffee machines are standard in most high end accommodation these days. Also, the kitchen could be a bit better appointed with dishwashing/dishwasher supplies and some standard pantry items such as olive oil, salt and pepper. But otherwise, we had a great stay.
Overnattede 2 nætter i april 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 24. maj 2021
Thank you for sharing your review on your recent stay with us at Mantra Sierra Grand. We appreciate your constructive feedback and are pleased to hear that overall your stay with our resort was an enjoyable one.

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was great had a nice gym the room was spacious Broadbeach is a great spot to stay on the Gold Coast
Overnattede 3 nætter i april 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 24. maj 2021
Thank you for taking the time to post your review following what sounds like a great visit to the Gold Coast. We hope to have the opportunity to welcome you back again soon.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
the unit was fine but we were 404 and the noise was constant. We thought we were getting wifi but there was none available unless we paid. there was no wifi in public areas and the computer in the lobby wasn't working
Overnattede 3 nætter i april 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 25. maj 2021
Thank you for choosing to stay with us on your most recent visit to the Gold Coast. Unfortunately our idyllic central location does have our property situated right in the heart of all that Broadbeach has on offer and some surrounding noise can be heard. Please accept our apologies for any inconvenience this caused during your stay with us and we do hope that overall your holiday to the Gold Coast was an enjoyable one.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 24. maj 2021
Thank you for the great rating! We are pleased that you enjoyed your stay with us at Mantra Sierra Grand and look forward to hosting your next visit to the Gold Coast.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Faciliteter
Overnattede 5 nætter i marts 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 24. maj 2021
Thank you for taking the time to rate your recent stay at Mantra Sierra Grand and providing the favourable rating. We look forward to having the opportunity to welcome you back for another great stay with us again soon.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Really good pool, indoor pool was a bonus with bad weather. Excellent restaurants underneath - especially Iyam Thai. Apartment was spacious and the view was great. Unfortunately the apartment was a little worse for wear. Nice enough but the blinds were stained and the blankets on the bed needed a wash. There were no bowls and there was no smart TV. Wi-Fi was not offered during check in and there was no info in the apartment so we didn’t find out there was Wi-Fi till the last day. For the price I paid for a 3 bedroom apartment, I’d expect those things.
Overnattede 4 nætter i marts 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 25. maj 2021
Thank you sharing your post stay feedback on your stay with us at Mantra Sierra Grand. We are thrilled that you were able to enjoy our expansive facilities, even in the wet weather. We thank you for your constructive feedback regarding the furnishings in the apartment and can provide full assurance that these are in the process of being attended to as part of a refurbishment program currently underway throughout the property.

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Could walk everywhere easily. Pacific Fair just across the road Light rail and bus service just across the road. Would have liked a room that looked to the ocean.
Overnattede 5 nætter i marts 2021

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very good location, great service, excellent view
Overnattede 2 nætter i februar 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 26. feb. 2021
Thank you so much for posting this 5 star review. We are thrilled you found our location to be ideal and were able to relax and enjoy the spectacular views from your apartment. We hope to have the opportunity to welcome you back again soon.

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Like, location, dislike, road and street noise, even when apartment closed up at night
Overnattede 3 nætter i februar 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 26. feb. 2021
Thank you for sharing your review. We are pleased that overall your stay with us was enjoyable. Our central location means that we are located right in the heart of all that Broadbeach has on offer, this does however mean that some noise is heard during the evening from neighboring roads. We do hope that this did not hinder your stay with us too much and that we are able to welcome you back sometime soon.

8/10 Udmærket

Verificeret rejsende

Rejste med familie og småbørn
Synes godt om: Rengøring
Outdoor table was wobbly, needs new legs, or replacement.
Overnattede 3 nætter i januar 2021
Svar fra Sincerely, Rebecca Noyes General Manager den 2. feb. 2021
Thank you for taking the time to share your review. We We appreciate you for letting us know about the outdoor table, we will ensure to have this addressed. Thank you for the favorable rating and hope to welcome you back again soon.