Overnatningsstedets facade – aften/nat

Anmeldelser af Mercure Gloucester Bowden Hall Hotel

4 out of 5
Mercure Gloucester Bowden Hall Hotel
Bondend Lane Upton St Leonards, Gloucester, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 210 af i alt 544 anmeldelser" "
Bedømmelse på 8 − Udmærket. 218 af i alt 544 anmeldelser" "
Bedømmelse på 6 − Okay. 76 af i alt 544 anmeldelser" "
Bedømmelse på 4 − Dårligt. 26 af i alt 544 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 544 anmeldelser" "

8,6/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Per

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

DiAnne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the ambience, the building and the beautiful garden. The staff were very friendly and highly professional. Nothing not to like!!!!!!!
Overnattede 1 nat i maj 2024
Svar fra Gavin den 14. maj 2024
Thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your recent stay and found our location to be lovely and our rooms comfortable.Creating a peaceful and comfortable environment for our guests is a top priority for us, and we are thrilled that you experienced just that during your visit.Should you have any further comments or if there is anything specific you would like to share with us about your stay, please feel free to reach out. We value your feedback and use it to continually improve our services.We hope to have the pleasure of welcoming you back in the near future.Warm regards,Gavin

10/10 Fremragende

Arthur

Overnattede 1 nat i april 2024
Svar fra gavin den 14. maj 2024
Dear Arthur, Thank you for choosing to leave a review. We are so pleased that you enjoyed you recent stay here with us. We do hope that you choose to stay here with us in the near future.Kind regards Gavin Jones General Manager

10/10 Fremragende

Kevin, Harrogate

Overnattede 1 nat i april 2024
Svar fra Gavin den 14. maj 2024
Dear Kevin, Thank you for choosing to leave a review. We are so pleased to hear that you enjoyed your most recent stay here with us. We do hope we can welcome you back in the near future. Kind regardsGavin Jones General Manager

10/10 Fremragende

Marcus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Birthday Stay
Lovely hotel, great stay but disappointed with the evening meal, poor quality Room lovely and breakfast spot on
Overnattede 1 nat i januar 2024
Svar fra Gavin den 31. jan. 2024
Dear Marcus, Thank you for taking the time to leave us a review. We are pleased to hear that you find the hotel, room and breakfast to be lovely. We do apologize with regards to the evening meal this is not our normal standard of service and this will be looked into. We do hope that you choose to stay here with us again in the near future. Kind regardsGavin Jones General Manager

6/10 Okay

Verificeret rejsende

OK
This was a kind of average stay. Carpets were stained and the room was smaller than you might expect in one of your bog standard travelodges/premier inn type places. Sure there were probably lovely facilities available, such as a restaurant and a gym, neither of which I needed (just needed a place to sleep for the night) so on the whole the actual room was more expensive and slightly less luxurious than the cheaper alternatives. It was fine. It looks great from outside but if all you want is a shower and bed.....that's not relevant.
Overnattede 1 nat i januar 2024
Svar fra Gavin den 31. jan. 2024
Good morning, Thank you for taking the time to leave us a review. We would like to apologise that your stay did not meet your expectations. We are currently having work done around the hotel to improve the comfort of our guests, but we will pass on your comments to the management team. We do hope that we can welcome you back in the near future, so we are able to serve you better in the future. Kind RegardsGavin JonesGeneral Manager

10/10 Fremragende

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Gavin den 24. jan. 2024
Dear Paul, Thank you for choosing to leave a review. We are so pleased that you enjoyed your most recent visit to the hotel.We do hope that you choose to visit us again in the near future.Kind regardsGavin JonesGeneral Manager

8/10 Udmærket

Chris

Overnattede 1 nat i januar 2024
Svar fra Gavin den 16. jan. 2024
Dear Chris, Thank you for choosing to leave a review. We are so pleased to hear that you had such a lovely stay here with us. We do hope that you choose to stay here with us again in the near future. Kind regards Gavin Jones General Manager

10/10 Fremragende

Debra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Gavin den 16. jan. 2024
Dear Debra, Thank you for choosing to leave a review. We are so pleased to hear that you had such a lovely stay here with us. We do hope that you choose to stay here with us again in the near future. Kind regards Gavin Jones General Manager

8/10 Udmærket

Dave

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Gavin den 13. dec. 2023
Dear Dave, Thank you for choosing to leave a review. We are pleased that you enjoyed your most recent stay here with us. We do hope we can welcome you back in the near future. Kind regards Gavin Jones General Manager

8/10 Udmærket

Mark

Overnattede 1 nat i december 2023
Svar fra Gavin den 16. jan. 2024
Dear Mark, Thank you for choosing to leave a review. We are so pleased that you enjoyed your most recent stay here with. We do hope we can welcome you back in the near future. Kind regards Gavin Jones General Manager

10/10 Fremragende

JOHN

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Gavin den 14. feb. 2024
Dear John, Thank you for choosing to leave a review. We are so pleased that you enjoyed your most recent stay here with us and we hope we can welcome you back in the near future. Kind regards Gavin Jones General Manager

8/10 Udmærket

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We used a pod for a evening meal which was delightful and Toby who served our food gave excellant service.
Overnattede 2 nætter i november 2023
Svar fra Gavin den 29. nov. 2023
Dear Robert,Thank you for your lovely Review. We are so pleased to hear that you had a lovely time in our Pods. We will of course pass on your comments to Toby. Once again thank you for choosing to leave a review. We look forward to welcoming you back in the future. Kind regards Gavin Jones General Manager

10/10 Fremragende

William

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room was beautiful! Your staff was so helpful and friendly! We have friends to live in the area, and we will definitely come back to your hotel for our next visit.
Overnattede 1 nat i november 2023
Svar fra Gavin den 15. nov. 2023
Dear William,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found your room to be beautiful and that our staff was friendly and helpful. We take great pride in providing excellent service to our guests, and we are pleased that you felt taken care of during your stay. We look forward to welcoming you back for your next visit!Sincerely, Gavin Jones General Manager

6/10 Okay

Mark

Forretningsrejsende
Synes godt om: Service og personale
Overnattede 1 nat i november 2023
Svar fra Gavin den 15. nov. 2023
Dear Mark, Thank you for choosing to leave a review. We are pleased that you enjoyed your most recent visit to the hotel. We do hope you choose to stay here with us again in the near future. Kind regardsGavin Jones General Manager

10/10 Fremragende

Robert

Overnattede 1 nat i november 2023
Svar fra Gavin den 6. dec. 2023
Dear Robert, Thank you for choosing to leave a review. We are so pleased that you enjoyed your most recent stay here with us. We do hope we can welcome you back in the near future. Kind regards Gavin Jones General Manager

10/10 Fremragende

Elia

Overnattede 1 nat i oktober 2023
Svar fra Gavin den 15. nov. 2023
Dear Elia, Thank you for choosing to leave a review. We are pleased that you enjoyed your most recent stay here with us. We do hope we can welcome you back in the near future. Kind regardsGavin Jones General Manager

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Gavin den 31. okt. 2023
Dear Michael, Thank you for choosing to leave a review. We are pleased to see that you enjoyed your most recent stay. We do hope that we can welcome you back to the hotel in the near future. Kind regards Gavin Jones General Manager

8/10 Udmærket

Dale

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The perfect UK getaway break.
Great customer service from the beginning of our stay, until the end. The room allocated to us was perfect for those staying with dogs (which we were) - On the ground floor, close to an exit allowing for easy outdoor access to the grounds and the loading and unloading of my vehicle. The location of the hotel itself is perfect for those wishing to visit The Cotswolds, and is hidden away amongst parklands making it great for those wishing to get away from citylife. Tip: Along the edge of the grounds is a path way leading to an elevated view of the stunning surroundings. Housekeeping had placed dog biscuits in the room, which I felt was a lovely touch. We were very grateful. The only negatives were that the carpet had not been vacuumed after the previous guest (a dog owner) had stayed - there was noticeable dog hair throughout the room - however, this was addressed the next day (at our request) by housekeeping. The WIFI signal was inaccessible during the first night of our stay. Had I been working remotely, it would have been impossible for me to complete my tasks; however this was rectified the following day.
Overnattede 2 nætter i august 2023
Svar fra Gavin den 31. okt. 2023
Dear Dale, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about the excellent customer service you received from the beginning of your stay until the end. It's wonderful to hear that you found the room we allocated to you to be perfect for guests with dogs, with its convenient ground floor location and easy outdoor access. We're also delighted that you enjoyed the beautiful surroundings of our hotel and the tip about the elevated view of the area.We're especially glad to know that you appreciated the gesture of the dog biscuits in the room. It's important to us that our guests and their furry friends feel welcome and cared for during their stay.I'd like to extend our sincere apologies for the inconvenience you experienced with the cleanliness of the room upon your arrival. We take your feedback seriously, and it's disappointing to hear that the carpet had not been adequately cleaned after the previous guest's stay. We're pleased to hear that our housekeeping team addressed this issue promptly the next day at your request.Once again we thank you for your review and we hope we can welcome your and your fur baby back to the hotel in the near future. Kind regards Gavin Jones General Manager

8/10 Udmærket

Raymond

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A beautiful property and setting.
Overnattede 1 nat i september 2023
Svar fra Gavin den 31. okt. 2023
Dear Raymond, Thank you for choosing to leave a review. We are please that you enjoyed your most recent stay here with us. We do hope that we can welcome you back in the near future. Kind regards Gavin Jones General Manager

8/10 Udmærket

Theo

Rejste med partner
Synes godt om: Rengøring, faciliteter
Een wat netter hotel, personeel heeft er niet echt plezier in.
Overnattede 1 nat i august 2023
Svar fra Gavin den 31. aug. 2023
Dear Theo, Thank you for choosing to leave us a review. We apologize that on this occasion you did not enjoy your stay here with us. We do hope we can welcome you back in the near future so we are able to redeem ourselves. Kind regardsGavin Jones General Manager

10/10 Fremragende

Manoj

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Hotel
Well treated, friendly staff that recognised us from our last stay at the hotel last year.
Overnattede 2 nætter i august 2023
Svar fra gavin den 17. aug. 2023
Dear Manoj, Thank you for choosing to leave us a review. We are so pleased that you enjoyed your stay here with us and found the staff to be Lovely and that they made you feel welcome by remembering you from your last visit.We do hope you choose to stay here with us again in the near future. Kind regardsGavin Jones General Manager

10/10 Fremragende

Stephen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely tranquil and welcoming. Sadly we arrived later than expected and didn’t have the time to enjoy it as much as we might have done… another time maybe
Overnattede 1 nat i august 2023
Svar fra Gavin den 17. aug. 2023
Dear Stephen, Thank you for choosing to leave us a lovely review. We are so pleased that you had a lovely welcome to the hotel. We do hope that you will choose to stay here with us in the near future when you can enjoy our lovely surroundings. Kind regardsGavin Jones General Manager

8/10 Udmærket

Vicky

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Mecure
Lovely location. Good service. Nice room. large bathroom but toilet rammed up against wall and behind door. Bathroom decor generally poor as was some of the exterior. Rotting window frames etc. In need of some maintenance
Overnattede 3 nætter i juli 2023
Svar fra Gavin den 20. jul. 2023
Dear Vicky,Thank you for your review. We are pleased that you received lovely service during your stay here with us. With regards to the décor of the hotel we are currently in talks of a refurb taking place. We do hope that we can welcome you back to the hotel in the near future. Kind regardsGavin Jones General Manager

8/10 Udmærket

Nicholas

Overnattede 1 nat i juli 2023
Svar fra Gavin den 20. jul. 2023
Dear Nicholas, Thank you for your review. We are please that you enjoyed your recent stay here with. We do hope that you choose to stay with us again in the near future. Kind regardsGavin Jones General Manager

4/10 Dårligt

denise

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Too expensive for the room and facilities. Very basic no frills at all. Stayed at No 131 the previous night and the room was beautiful with a bathroom the same size as the bedroom. It is incredible how they shared the same price point but were poles apart in terms of uniqueness, facilities and ambience.
Overnattede 1 nat i juli 2023
Svar fra gavin den 13. jul. 2023
Dear Denise, Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regardsGavin Jones General Manager

10/10 Fremragende

Leanne

Overnattede 1 nat i juni 2023
Svar fra Gavin den 13. jul. 2023
Dear Leanne, We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Gavin Jones General Manager

8/10 Udmærket

Gillian

Rejste med familie
Synes godt om: Rengøring, service og personale
Hotel downstairs very nice, corridors and rooms are very tired & basic. Our room was on the top floor, 5 flights of stairs to climb..... no lifts !
Overnattede 1 nat i juli 2023

10/10 Fremragende

Gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very enjoyable couple of days
Overnattede 2 nætter i juli 2023
Svar fra Gavin den 10. jul. 2023
Dear Gary, Thank you for choosing to leave us a review. We are pleased that you had a lovely stay here with us. We do hope we can welcome you back in the near future. Kind regardsGavin Jones General Manager

10/10 Fremragende

Aitor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cotswolds
Really good experience. We went for our fifth wedding anniversary to spend a long weekend visiting the Cotswolds area. I mentioned the reason to one of the waiters while I was ordering some food for our dinner and the next day we found a congratulations card left in the room. That was very kind and heart touching! Really, really a good team customer orientated.
Overnattede 3 nætter i juni 2023
Svar fra Gavin den 5. jul. 2023
Dear Aitor, Thank you for choosing to leave us a review. We are so pleased that you enjoyed your recent stay here with us to celebrate your 5th wedding anniversary. It is always Lovely to hear that out staff have gone the extra mile to make your stay that extra special. We do hope that you choose to stay here with us again in the near the future. Kind regardsGavin Jones General Manager

10/10 Fremragende

Katie

Overnattede 1 nat i juni 2023
Svar fra Gavin den 29. jun. 2023
Dear Katie,We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsGavin Jones General manager

10/10 Fremragende

roderick

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is a fine old building with character. Good sized rooms. bathroom had a bath and well supplied with accessories. Like the Nespresso machine. Helpful staff. Main negative is the lack of a lift. We were on the 4th floor and one of us has mobility issues. Breakfast was excellent but the evening meal could be better in terms of choice (steak was off the menu by the time we got there) and quality. Overall, would recommend considering but suggest evaluate the value
Overnattede 1 nat i juni 2023
Svar fra Gavin den 22. jun. 2023
Dear Roderick, Thank you for choosing to leave us a review. We are pleased that you found the rooms to be comfortable and had all the accessories you would need. Unfortutnely, due to us being a listed building we are unable to install a lift. Members of staff are more than happy to help with any luggage to and from the rooms. We do apologize with regards to steak being off of the menu, we are currently having some supplier issues which are currently being fixed. We do hope you choose to stay with us hear again in the near future. Kind regardsGavin Jones General Manager

10/10 Fremragende

Barbara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Would definitely return to this Hotel & recommend
Overnattede 1 nat i juni 2023
Svar fra Chelsea den 15. jun. 2023
Dear Barbara, We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsChelsea Pearce Wedding & Events Executive

2/10 Forfærdeligt

John

Overnattede 1 nat i maj 2023
Svar fra Chelsea den 15. jun. 2023
Dear John, Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Chelsea Pearce Wedding and Events Executive

10/10 Fremragende

Sarah

Overnattede 1 nat i maj 2023
Svar fra Gavin den 22. jun. 2023
Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneKind regardsGavin Jones General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2023
Svar fra Chelsea den 15. jun. 2023
We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsChelsea Pearce Wedding and Events Executive

8/10 Udmærket

David

Overnattede 1 nat i maj 2023
Svar fra Chelsea den 15. jun. 2023
Dear David, We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsChelsea PearceWedding and Events Executive

10/10 Fremragende

Andy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quick stop on road trip…
Worth noting that as an older property there is no air conditioning in the rooms and no lift - however, overall a lovely hotel. Pretty grounds, good parking.
Overnattede 1 nat i maj 2023
Svar fra Gavin den 10. maj 2023
Dear Andy, Thank you for your review. We are pleased that you enjoyed your stay here with us. We are an old property as you have mentioned and we a Grade 2 listed building which we are now unable to install lifts. Once again thank you for leaving a lovely review. We do hope you choose to stay with us again in the near future. Kind regardsGavin Jones General Manager

8/10 Udmærket

Michael

Overnattede 1 nat i april 2023
Svar fra Gavin den 3. maj 2023
Dear Michael, Thank you for your lovely review. We are pleased that you enjoyed your stay here with us. We do hope to welcome you back in the near future. Kind regardsGavin Jones General Manager

8/10 Udmærket

Stacey

Overnattede 2 nætter i april 2023
Svar fra Gavin den 13. apr. 2023
Dear Stacey, Thank you for your recent review. We are pleased to see that you enjoyed your stay here with us. We do hope you choose to stay with us again in the near Future. Kind regardsGavin Jones General Manager

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Better than previously
Having previously stayed at the hotel and not had a great experience I was impressed with the level of service this time. My room was clean and comfortable, quiet and the right temperature. I arrived late and had a delicious pizza from the bar menu that was served efficiently. Breakfast was plentiful and tasty. There was an added touch of a bowl of fruit in the room and a card welcoming me back which was nice. Unfortunately I went to pick up the orange in the fruit bowl and it was mouldy which made me wonder how long the fruit had been hanging around for. Overall much improved but still with the odd disappointing touch.
Overnattede 1 nat i marts 2023
Svar fra Gavin Jones den 7. mar. 2023
Thank you for your comments regarding your stay at the hotel I am glad that we have improved from your last stay however very disappointed that we fell short on a few disappointing touches

2/10 Forfærdeligt

PETER

Overnattede 1 nat i februar 2023
Svar fra gavin den 15. feb. 2023
Dear Peter Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards Gavin Jones General Manager

10/10 Fremragende

Forbes

Overnattede 1 nat i januar 2023
Svar fra Chelsea den 9. feb. 2023
Dear Forbes, Thank you for your review. We are pleased that you enjoyed you stay here with us. We look forward to welcoming you back in the near future. Kind regards Chelsea Wedding and Events Executive

10/10 Fremragende

David

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very enjoyable stay. Dog friendly too. Set in lovely grounds and peaceful and quiet area. Room was large and warm, with good facilities. Staff were very pleasant and helpful. Food was good. We had just a one night stay but are considering coming back for a weekend break very soon.
Overnattede 1 nat i januar 2023
Svar fra Gavin den 24. jan. 2023
Dear David, Thank you for your lovely review. We are please to hear that you had a lovely stay and that you are looking at returning to us in the near future. We looking forward to welcoming you back. Kind regardsGavin Jones General Manager

6/10 Okay

Francesco

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Not possible in 2000 age ...
If you like an old refurbished unconfortable labyrintic mulltilevel manor without elevator and far away from everything in a countryside land served with snaky hollowed roads, then you are in a perfect place. Hygiene? carpets everywhere ...
Overnattede 3 nætter i januar 2023
Svar fra Chelsea den 24. jan. 2023
Dear Francesco, Thank you for your review. Unfortunately, we are a grade 2 listed building so are unable to install a lift. The Property use to be an old manor house. and we pride in the characteristics of the building. We do hope we can welcome you back in the near future. Kind regardsChelsea PearceWeddings & Events Executive

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, værelsets komfort
Disappointing
I was staying for work and wanted a good night’s sleep beforehand. The room was extremely hot, like a sauna when I walked in from the corridor. I spoke to reception who said it would improve when they turned the heating off, this impact was minimal. I turned on the air con unit but little cold air came out and I suspect it wasn’t turned on at the main unit in January. The heat was stifling and made sleeping difficult. I was also in a room near to some sort of ventilation unit that made a constant loud rumbling/humming noise. Reception asked if the room was bit loud and I said yes actually it is, will this go on all night - apparently it would improve when the kitchen shut down for the night. Unfortunately I didn’t notice an impact. Reception also said that they don’t normally use these rooms but that they were fully booked so had had to. Later in the conversation I was told they were using them for ‘other reasons’. I had dinner in the restaurant, I was shown to a table and the offer of water was made. This never materialised. I ordered my food and had finished it by the time my drink arrived. The waitress was apologetic but this was just disappointing. Breakfast the next day was a similar story, offered coffee or tea and told food was self service. The pastry was nice, cooked breakfast average at best, dry hash browns, cheap flavourless sausages. A waitress asked if everything was ok for me and I asked for the coffee again, this arrived after I’d finished eating.
Overnattede 1 nat i januar 2023
Svar fra Chelsea den 24. jan. 2023
Dear Roseanne, Thank you for your review. I would like to send my sincere apologies as this is not our normal standard of practice and will be looked into and address. Once again we thank you for your feedback and we hope you choose to stay with us again in the future, so we can regain your faith. Kind regardsGavin Jones General Manager

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2023
Svar fra Chelsea den 18. jan. 2023
Dear John, Thank you for your lovely review. We are pleased to hear that you enjoyed your stay here with us. We do hope that we can welcome you back in the near future. Kind regardsGavin Jones General Manager

8/10 Udmærket

Daniel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2023
Svar fra Gavin den 18. jan. 2023
Dear Daniel, Thank you for your lovely review. We are pleased to hear that you. We look forward to welcoming you back to the hotel. Kind RegardsGavin Jones General Manager

10/10 Fremragende

Ian

Overnattede 1 nat i december 2022
Svar fra Chelsea den 12. jan. 2023
Dear Ian, Thank you for your review. We are pleased to see that you had a lovely stay here with us at Bowden Hall Hotel. We look forward to welcoming you back in the near future. Kind regardsChelsea Pearce Wedding and Events Executive

10/10 Fremragende

Suzannah

Overnattede 1 nat i december 2022
Svar fra Chelsea den 28. dec. 2022
Dear Suzannah, Thank you so much for your lovely review. We do hope you had a lovely Christmas and we look forward to welcoming you back in the near future. Kind regardsChelsea PearceWedding and Events Executive