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Anmeldelser af JEN Penang Georgetown by Shangri-La

4 out of 5
JEN Penang Georgetown by Shangri-La
Magazine Road, George Town, Penang

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 530 af i alt 1008 anmeldelser" "
Bedømmelse på 8 − Udmærket. 381 af i alt 1008 anmeldelser" "
Bedømmelse på 6 − Okay. 63 af i alt 1008 anmeldelser" "
Bedømmelse på 4 − Dårligt. 22 af i alt 1008 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 12 af i alt 1008 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Marina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Fint hotel
Toilettet var ikke specielt god, det var svært når man skulle skylle ud fra toilettet.
Overnattede 2 nætter i oktober 2023

8/10 Udmærket

KOON FUNG

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was pretty good, except the bathroom was old and outdated. It offered less towels than other hotels. The hotel didn't offer any room upgrades. i asked for a king size bed instead of 2 twin beds when checking in, the lady said NO.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Retnam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The place was v good and bright. Excellent breakfast. Staff and hospitality was v good
Overnattede 4 nætter i maj 2024

8/10 Udmærket

KAM SHING

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
出行方便，位處市中心，附近什麼也有
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Kit Ming

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location for traveller
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Montserrat

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bien en relation qualité prix
Overnattede 3 nætter i maj 2024

4/10 Dårligt

Hong

Rejste med partner
Synes ikke om: Service og personale, faciliteter
I booked this hotel thought an vip access hotel might worth a try and hoping to receive room upgradeb or free breakfast as an goldmember. I received nothing.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Rina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast is one of the best!
Overnattede 2 nætter i maj 2024

6/10 Okay

Jeffrey Kee Chuan

Synes godt om: Rengøring, service og personale
H lobby looks antique. Bathroom area small. Surrounding Shopping Malls and ships old and dated ( as compared to other morden malls in Gurney and Queensbay).
Overnattede 3 nætter i maj 2024

8/10 Udmærket

YU JU

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the water pressure for shower can be improved. Other than that is good.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Chee Boon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Many dining options in the area
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet and close to Georgetown.
Overnattede 5 nætter i maj 2024

8/10 Udmærket

KIN LUN, Singapore

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall is good
Overnattede 1 nat i marts 2024

8/10 Udmærket

Josephine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room - spacious and clean Lobby - bright with comfort seats Surrounding - safe, short walk to shop and food
Overnattede 3 nætter i april 2024

8/10 Udmærket

Soh Guat Cindy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My first trip to Penang and after reading past reviews decided to go with JEN Penang. The stay was pleasant and the staff were very courteous plus super helpful. Location wise it is within walking distance to many attractions nearby and the famous Top of Penang. Buffet breakfast has a very good spread of food choices and tasty. I would say there are 2 areas which probably need some step up. Firstly, the pool closes at 7pm and we didn’t get the chance to use it as our day trip ends about 6.45pm. The other was the room card key. Only one key plus a dummy for inserting inside the room. Maybe I should ask if we could have extra key card coz the timing needs to be right to get back to the room with just one card. Overall, highly recommended for the value and accessibility to the area.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Teh Soon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
N/A
Overnattede 2 nætter i april 2024

10/10 Fremragende

Noriko

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was kind and breakfast has various food. Overall, the hotel was nice.
Overnattede 3 nætter i april 2024

10/10 Fremragende

ALBEE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very friendly, clean, convenient to all restaurants
Overnattede 3 nætter i april 2024

10/10 Fremragende

Bak Wah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024

8/10 Udmærket

Tuck Wah

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
hotel is located strategically within georgetown with areas of interests, be it food or architecture within walkable distance. staffs were courteous and helpful. however facilities within rooms are another matter. 1. it would seem batteries of in-room safes are not checked for charge as ours could not be opened after locking. wall towards window where air-conditioning was blowing has not been cleaned for a long while and dust can be clearly seen collecting there. 2. to those who do not utilise bathtub, it is suggested that you request for room with standing bath instead. seems some rooms are left with bath tub after renovation for whatever reason.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Helen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

8/10 Udmærket

Homayoun, Houston

Overnattede 2 nætter i april 2024

8/10 Udmærket

Xun Jie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The stay was good, especially its proximity to the touristy attraction in Georgetown.
Overnattede 2 nætter i april 2024

6/10 Okay

Kelvin

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Charanjit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

Taig

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice rooms and great gym for a hotel that even has dry and steam saunas. Slightly farther from the main area, but a solid hotel.
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Kimmie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was good & the staff assisted in 1 hr late check out . Excellent!
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Jie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff are nice and helped me a lot because my luggage arrived late
Overnattede 3 nætter i marts 2024

4/10 Dårligt

EngChyeAndrew

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I have booked Hotel Jen Penang Georgetown via Experia. I was also asked and agreed to take the option of early check-in, paying RM118 for this option by Jen Penang. When I check-in at about 11.00am, I was given a room with a King sized bed. When I told the Front desk lady that I booked a deluxe twin room, she insisted that what is being shown in her system is a king sized bed room. When I asked for a change to a deluxe twin room, she insisted that the king sized bed room is what I have booked. So, I took the king sized bed room but upon using the wash basin to wash my hand, the wash basin was choked and water cannot drained off. I asked for a technician to repair and the technician was good and arrived within ten minutes. The water choke was cleared after he fixed the screw to the drainage lifter for water to drain off. Then I took out my hard copy of confirmed room booking at Jen Penang to the same lady at the Front desk. Now, she cannot insisted that I have booked a king sized bed room and agreed to change my room to a twin room after 4 pm. I am frustrated and disappointed as to why a twin room was not prepared for me since my early check-in was approved, confirmed and paid for before my stay on 22 March 2024. My first impression of Jen Penang was and is poor customer service at the Front Desk. After getting the correct room after 5pm, every other services are good, from housekeeping, breakfast service, concierge, etc. Will continue with another page by for checkout.
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Lee

Overnattede 1 nat i marts 2024

10/10 Fremragende

Marcus, SINGAPORE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is located within the compounds of the Komtar area. There’s a CAT bustop just beneath the hotel and is just next to First Avenue Mall. The hotel is a little old, but the room and facilities are modern and updated. Good price point and will come back again. Do upgrade to club room if possible.
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Rosalind

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is gr8
Overnattede 3 nætter i marts 2024

6/10 Okay

Chris

Overnattede 2 nætter i marts 2024

10/10 Fremragende

Tomomi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
コムタというバスターミナルに隣接しているので、バスを利用して、島内の様々な場所に行くことができました。 また、隣のショッピングモールの地下にスーパーマーケットがあったのも便利でした。 お部屋は綺麗に清潔されているので、快適に過ごせました。 ただ、入口のドアが重く、掃除の後にきちんと閉まっていなかったことがありました。ぱっと見て、空いていることがわからないので、他人が入ることはないと思いましたが、ちょっと気になりました。
Overnattede 4 nætter i marts 2024

8/10 Udmærket

ShiJia

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel Jen is good for its cleanliness, the counter staffs were friendly and handles our request promptly. The room was clean and service was done daily. Appreciate their helpfulness and will definitely recommend this property.
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Vivian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice ambiance
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Kok Teen

Synes godt om: Rengøring, service og personale
Nil
Overnattede 5 nætter i februar 2024

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

CHIN CHUAN

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient from hotel
Overnattede 3 nætter i februar 2024

8/10 Udmærket

Yoshiyuki

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
室内は綺麗だった。お湯を沸かしたかったが、ポットが使えず、フロントに電話して交換してもらった。その時来た人、手ぶらで来て、本当に使えないかチェックして、戻ってから、また新しいもの持ってきた。１回で済ませないのはお国柄なのか・・・そのあと、フロントからどお？って電話来たのは良かった。
Overnattede 1 nat i februar 2024

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024

8/10 Udmærket

Seung Min

Overnattede 1 nat i februar 2024

10/10 Fremragende

Edgardo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Without a doubt, this hotel ranks among the best I've experienced. Spare yourself the search and book here. With its exceptional staff and immaculate rooms, it sets a high standard. Our stay was so delightful that we extended it by two days. Situated conveniently in a bustling part of town, near two large shopping malls and numerous dining options. Plus, it's within reasonable distance of Georgetown's main attractions. I'm certain I'll return to this superb hotel when back in Penang. The quality and value offered here are unbeatable.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

KAY

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is in a great location in downtown George Town and is within walking distance of a lot of places of interest. The hotel itself is excellent and with excellent facilities. My room was very nice, with a very comfortable bed and great bedding. Often the pillows leave a lot to be desired but not here, they were very comfortable. The breakfast buffet was great, lots of choices to suit all tastes and great quality. Staff were very attentive and friendly. Overall a great place to stay and would recommend.
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Edgardo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024

6/10 Okay

jit

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
The property is fine, though the room was getting tired especially in the bathroom area. The staff were all equally wonderful at being helpful and friendly
Overnattede 4 nætter i januar 2024

8/10 Udmærket

kong

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Located in city center
Overall is satisfy
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale
2 nights stay in Georgetown, Penang
Great location! Not a very big room for a family room. Great service from all the staff and e very good and big breakfast.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Imran

Overnattede 1 nat i februar 2024

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly
Very clean, nice staff
Overnattede 2 nætter i januar 2024