4/10
We got to our cabin on a Friday. It started storming shortly after arrival which was fine until we had power issues. We called the maintenance number and they had my husband go flip a breaker (almost getting struck by lightning while doing so) which did not help. We were informed that someone would be there in about a hour. This was roughly 9pm. 12:30 someone is beating on a door that has a couch blocking it waking up and scaring to death a 9 year old he couldn't work on the power as we were all asleep since we had driven all day. The next morning I called and spoke with a manager explaining to her what had happened and she was extremely rude and hung up on me. My husband went out and messed with the power some more since it was no longer storming and was able to get it back on. When I called back to let the office know once again very rude and never told the worker who was coming to fix it. We were on vacation and did not have plans on working on electricity or just sitting around waiting for someone to show up hours later to work on it. The cabin could have been a lot cleaner. The cabin was very cluttered in the main living areas. The bath tub drains could not be plugged to give children a bath and the hot tub water was dirty and smelled of alcohol. We were very disappointed with how we were treated by staff and the presentation of the cabin.
Gracelyn A.
Overnattede 2 nætter i juni 2025