Sæsonbestemt udendørs pool
Tjek tilgængelighed

Anmeldelser af Crossroads Inn & Suites

2.5 out of 5
Crossroads Inn & Suites
Gatlinburg, TN

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 385 af i alt 1059 anmeldelser" "
Bedømmelse på 8 − Udmærket. 335 af i alt 1059 anmeldelser" "
Bedømmelse på 6 − Okay. 173 af i alt 1059 anmeldelser" "
Bedømmelse på 4 − Dårligt. 93 af i alt 1059 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 73 af i alt 1059 anmeldelser" "

7,8/10

Rengøring

7,8/10

Service og personale

7,2/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Edna

Rejste med familie
I only have one complaint - parking! We had a handicap room but two nights there was no parking close to our room and had to park in a rather undesirable place. I would suggest numbered assigned parking spaces.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Darianni

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love this place , I recommend
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Julian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Crossroads in was conveniently located in the heart of Gatlinburg with almost anything you needed within walking distance. the receptionists were very polite and professional. the room was clean and quiet. and finally the property was well kept. I would stay here again.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Paulette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Jose

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Michaela den 24. maj 2024
Hi Jose!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 Fremragende

Tim

Overnattede 3 nætter i maj 2024
Svar fra Michaela den 23. maj 2024
Hi Tim!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 Fremragende

Shelley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Motel was clean and we have used this motel for years.
Overnattede 3 nætter i maj 2024
Svar fra Michaela den 21. maj 2024
Hi Shelley!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was a lot of room - a couch and office area with desk in a separate room. Also the Jacuzzi/jet tub was extra large and an added bonus.
Overnattede 1 nat i maj 2024
Svar fra Crossroads Inn & Suites den 21. maj 2024
Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Aron

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyable stay with big, welcoming rooms. Breakfast was a suprising delight.
Overnattede 2 nætter i maj 2024
Svar fra Crossroads Inn & Suites den 21. maj 2024
Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon

8/10 Udmærket

Trudy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed our stay
Overnattede 1 nat i maj 2024
Svar fra Michaela den 21. maj 2024
Hi Trudy!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

6/10 Okay

Paula

Rejste med familie og småbørn
The man behind the desk at check in was a bit rude. The lady was friendly. The little kiddy pool didn’t have water in it. It’s one reason I booked this hotel.
Overnattede 2 nætter i maj 2024
Svar fra Michaela den 13. maj 2024
Hi Paula.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 Fremragende

Regina

Rejste med familie
Great place to stay. Would stay again. Only downsize is the parking
Overnattede 3 nætter i maj 2024
Svar fra Michaela den 12. maj 2024
Hi Regina!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Brenda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our first trip to Gatlinburg and wecare in love. ❤️ Our room is fantastic!! Front desk staff was so friendly. Room very spacious and clean. Great view from window. Will definitely stay again
Overnattede 1 nat i maj 2024
Svar fra Michaela den 12. maj 2024
Hi Brenda!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Michaela den 12. maj 2024
Hi Michael!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 Fremragende

Amanda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great value for being right in the heart of Gatlinburg! Clean rooms, friendly staff and terrific breakfast! Can't wait to try out the pool when it's in season! (It was closed during our stay but they were cleaning it throughly to prep it for opening)
Overnattede 1 nat i maj 2024
Svar fra Michaela den 8. maj 2024
Hi Amanda!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Scott

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a great stay! We got there early but they still let us park and go do Gatlinburg things until we were ready to check in in the evening. It was a super easy walk to just about everywhere in Gatlinburg. Crossroads will be at the top of the list of places to stay next time we are in Gatlinburg. Thank you Crossroads!!!
Overnattede 1 nat i maj 2024
Svar fra Michaela den 7. maj 2024
Hi Scott!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

8/10 Udmærket

shelley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is an older hotel in the middle of downtown Gatlinburg. The rooms were clean and updated. You can walk right out of your room to the strip to shop or dine. Upon arrival our refrigerator and microwave were not working. However, the staff was very friendly and helpful to get us to a room that was in working order. The breakfast was good and located on the top floor with a nice view. We would stay here again if visiting downtown Gatlinburg.
Overnattede 2 nætter i april 2024
Svar fra Nathalia team Front Desk den 2. maj 2024
Dear guest, Receive a warm greeting from the Crossroads inn & Suites. Thank you very much for your comments and the score awarded. we are pleased to know that we met your expectations. We wait for you in the next opportunity.

10/10 Fremragende

Breonna

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Outdated tvs but otherwise it was nice
Overnattede 3 nætter i april 2024
Svar fra Michaela den 1. maj 2024
Hi andrew!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are renovating the property to make your stay more pleasant (including the tvs). Hope you will come back soon.Have a nice day!

8/10 Udmærket

Hanna

Synes godt om: Rengøring, service og personale
Pretty good hotel to stay for the price! I did not think the breakfast was that great.
Overnattede 3 nætter i april 2024
Svar fra Michaela den 1. maj 2024
Hi Hanna!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Adrian

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra Michaela den 29. apr. 2024
Hi Adrian!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 Fremragende

BRITTANY

Rejste med familie
Room was clean & the property was clean! Just a great place right in the heart of Gatlinburg! My daughter and I were in town for a volleyball tournament and we were able to walk to everything! Saved a lot of money for parking fees too! You have to pay to park everywhere in Gatlinburg!
Overnattede 2 nætter i april 2024
Svar fra Michelle Ruiz den 21. apr. 2024
Hi Brittany!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

8/10 Udmærket

Crystal

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Only two things that bothered me was that water pressure in shower, and that pool was not up and running.
Overnattede 4 nætter i april 2024
Svar fra Michaela den 19. apr. 2024
Hi Crystal.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 Fremragende

Maria

Rejste med familie
Very good
Overnattede 1 nat i april 2024
Svar fra Michaela den 18. apr. 2024
Hi Maria!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Leah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was very spacious and clean. It's also in a great location making it close enough to the main attractions (walking distance) but far enough so the property is very quiet. Staff was also friendly at the desk as well.
Overnattede 2 nætter i april 2024
Svar fra Michaela den 18. apr. 2024
Hi Leah!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Baylie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, the staff was very nice. It’s close enough downtown so it’s very easy and convenient if you’re hanging out downtown. It’s perfect location to all the attractions.
Overnattede 3 nætter i april 2024
Svar fra Michaela den 18. apr. 2024
Hi Baylie!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

2/10 Forfærdeligt

Jeremiah

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I reserved the room a night before and at check in the room i was supposed to have had plumbing issue so they upgraded me they said to a suite on 4th floor but the elevator doesn't work and the free breakfast advertised is not available due to renovations going on. The suite has dirty floors the door frame looks like it's been kicked in. The bathroom sink missing a door and looks like crap. I honestly didn't even want to stay but when i booked it said nonrefundable so we stayed. Also the main pool still covered and kiddy pool looked llike Florida swamp water. I'm very unpleased
Overnattede 1 nat i april 2024
Svar fra Michaela den 19. apr. 2024
Hi Jeremiah.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 Fremragende

Homero

Overnattede 1 nat i marts 2024
Svar fra Michaela den 28. apr. 2024
Hi Homero!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was really nice and continently located definitely would be back
Overnattede 3 nætter i april 2024
Svar fra Michaela den 18. apr. 2024
Hi Mark!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

6/10 Okay

Tony

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Once the renovation is completed and the elevator is operational, it will be a really nice place to stay, maybe work on the parking a little to make it more accessible and easier.
Overnattede 3 nætter i april 2024
Svar fra Michaela den 18. apr. 2024
Hi Tony!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

6/10 Okay

Jeremy

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
No breakfast as advertised. Elevators not working. Beds were comfortable.
Overnattede 1 nat i april 2024
Svar fra Michaela den 19. apr. 2024
Hi Jeremy.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

8/10 Udmærket

Wanda

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i april 2024
Svar fra Michaela den 19. apr. 2024
Hi Wanda!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

10/10 Fremragende

Edgar

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Michaela den 19. apr. 2024
Hi Edgar!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

8/10 Udmærket

Jessica

Rejste med partner
Synes godt om: Rengøring, service og personale
The room itself was clean and no issues. The exterior is very dated and trash not put up properly so bears were getting into it nightly. Exterior could use a makeover but would definitely stay here again. Great location that is walking distance into Gatlinburg but at the outskirts so it’s not loud.
Overnattede 2 nætter i marts 2024
Svar fra Michaela den 19. apr. 2024
Hi Jessica!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Carolyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
La estadía en este lugar fue agradable esta a unos pasos de las atracciones
Svar fra Michaela den 19. apr. 2024
Hola Carolyn!Muchas gracias por tomarse el tiempo de escribirnos, su opinion es muy valiosa para nosotros.Nos alegra saber que cumplimos sus expectativas y esperamos que vuelva pronto. Have a nice day!

8/10 Udmærket

Arthur

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Great for the price. If you’re looking for something close to all the Gatlinburg activities and not trying to break the bank you should def stay here. It’s very clean
Overnattede 1 nat i marts 2024
Svar fra Michaela den 19. apr. 2024
Hi Arthur!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

8/10 Udmærket

Judith

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Michaela den 18. apr. 2024
Hi Judith!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

10/10 Fremragende

Bradford

Overnattede 3 nætter i marts 2024
Svar fra Michaela den 18. apr. 2024
Hi Bradford!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

8/10 Udmærket

Candacd, Dayton

Rejste med partner
Synes godt om: Rengøring, faciliteter
It was a lovely stay. When we got in the hotel it was clean, warm and comfortable. With little interaction with the hotel front desk staff, they were just uninviting. Only complaint was the jacuzzi was broken, and that was the only reason why i picked that room.
Overnattede 2 nætter i marts 2024
Svar fra Michaela den 19. apr. 2024
Hi Candacd.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

2/10 Forfærdeligt

Traci

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room itself was Okay, but the rest of the place was a disaster. Trash everywhere, vending and ice machine didn’t work. Had to call for housekeeping after 2 days of not seeing anyone.
Overnattede 3 nætter i marts 2024
Svar fra Michaela den 19. apr. 2024
Hi Traci.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

2/10 Forfærdeligt

Tonya

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The floors were so dirty, looked like hadn’t been cleaned from several stays. Sinks and countertops need cleaned as well. Need to upgrade from the thin hard beds. Would not stay again!
Overnattede 2 nætter i marts 2024
Svar fra Michaela den 19. apr. 2024
Hi Tonya.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

8/10 Udmærket

Janet

Rejste med partner
Synes godt om: Service og personale
We weren't warned of renovations during our stay that caused no continental breakfast and non working elevators and we stayed on the 4th floor. Rooms were pretty clean not perfect by any means though. Turned on fireplace on for us ahead of time. Overall was a pretty okay stay. The Jacuzzi tub in the room and the area saved the experience.
Overnattede 3 nætter i marts 2024
Svar fra Michaela den 19. apr. 2024
Hi Janet.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

8/10 Udmærket

Sherrie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Michaela den 18. apr. 2024
Hi Sherrie!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

10/10 Fremragende

Cindy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was clean and loved the fireplace in the room.
Overnattede 2 nætter i marts 2024
Svar fra Michaela den 19. apr. 2024
Hi Cindy!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Gloria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very quiet despite the busy night life
Overnattede 1 nat i marts 2024
Svar fra Michaela den 19. apr. 2024
Hi Gloria!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Fremragende

Ryan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location.
Overnattede 1 nat i februar 2024
Svar fra Michaela den 19. apr. 2024
Hi Ryan!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

8/10 Udmærket

Alain

Synes godt om: Rengøring, service og personale
Was not elevators working
Svar fra Michaela den 19. apr. 2024
Hi Alain.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 Fremragende

Tammy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was great for walking up and down the strip. Easy in and out parking as well. The in room fireplace and jetted tubs were wonderful.
Overnattede 1 nat i marts 2024
Svar fra peter den 12. mar. 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our property's convenient location for exploring the strip and found our parking accommodations to your liking. It's fantastic to know that you appreciated the in-room fireplace and jetted tubs – we aim to provide a comfortable and relaxing experience for all our guests. We hope to welcome you back for another enjoyable stay soon!

10/10 Fremragende

kali

Overnattede 1 nat i marts 2024
Svar fra Michaela den 18. apr. 2024
Hi Amanda!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

6/10 Okay

Michelle

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Overall, love the upgrades. However, the mattress was extremely uncomfortable.
Overnattede 2 nætter i marts 2024
Svar fra peter den 12. mar. 2024
Thank you for your feedback, and we're glad to hear that you appreciate the upgrades we've made. We apologize for any discomfort you experienced with the mattress during your stay. Providing a comfortable sleep experience is important to us, and we'll certainly look into addressing this issue. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for choosing to stay with us.

4/10 Dårligt

Priscilla

Synes godt om: Rengøring, service og personale
Blow dryer sparked and almost caught my hair on fire. I unplugged and reported it. Bed was hard as a rock. Thin towels.
Overnattede 2 nætter i marts 2024
Svar fra peter den 12. mar. 2024
I'm truly sorry to hear about the alarming incident with the blow dryer and the discomfort you encountered during your stay. Your safety is of utmost importance to us, and I assure you that we take this matter very seriously. Our maintenance team will promptly inspect the blow dryer and take appropriate measures to ensure that such incidents do not occur again.Additionally, I apologize for the inconvenience caused by the uncomfortable bed and thin towels. Your feedback is invaluable to us, and we will use it to improve our services and facilities.Please accept our sincere apologies for falling short of your expectations. We would appreciate the opportunity to make it right for you. If you're willing to give us another chance, please reach out to our management team, and we will do our best to ensure you have a much more pleasant experience during your next visit. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future.