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Anmeldelser af Willow Tree Lodge

2.5 out of 5
Willow Tree Lodge
1015 S Harbor Boulevard, Fullerton, CA

Anmeldelser

6,8
Bedømmelse på 10 − Fremragende. 85 af i alt 300 anmeldelser" "
Bedømmelse på 8 − Udmærket. 78 af i alt 300 anmeldelser" "
Bedømmelse på 6 − Okay. 44 af i alt 300 anmeldelser" "
Bedømmelse på 4 − Dårligt. 32 af i alt 300 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 61 af i alt 300 anmeldelser" "

6,8/10

Rengøring

7,0/10

Service og personale

7,2/10

Faciliteter

6,4/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Tiburs

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not to the standars
Overnattede 1 nat i marts 2024

10/10 Fremragende

sancho

Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Edgardo

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awfully
For the price i could of rented a better hotel, the room smell old and the blanket was old with cigarettes burn. One of the bath towel had a whole the size of a silver 50 cents coin maybe even bigger. I would never booked this place again 😪 even if it was my last resort
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

robert

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Hooker in the room next to mine, rooms are gross and smell like cigarettes.
Overnattede 1 nat i november 2023
Svar fra WTL den 25. nov. 2023
Not only is it rude to assume such a thing, but we don't tolerate that here (hookers). Whether your accusations are true or not, if you had an issue with your neighbor being too loud you should have notified the front desk immediately and the situation would have been handled right away. As for the room smelling of cigarettes, when you request non smoking we do our best to accommodate but it is not guaranteed since we have a limited number of non smoking rooms. You were told before you checked in that we had no non smoking rooms left and you choose to keep the reservation and you signed your reservation sheet confirming that you were notified. Once you entered your room, if you then realized it was to strong for you, again, you should have notified the front desk and we could have either tried a different room or given you a full refund. We have someone in the office 24hrs a day to assist our guest no matter what time it is. How can we help you If you don't tell us that something is bothering you?We are truly sorry for your unpleasant stay and hope that maybe you'll book with us in the future and give us another chance.

10/10 Fremragende

Cesar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We like coming here every month it's a great place to get away. And I'll keep coming back on any given day
Overnattede 1 nat i oktober 2023
Svar fra Lynn den 25. nov. 2023
Thank you very much for the nice review. We are glad to hear that you enjoyed your stay here with us. We appreciate your business and look forward to seeing you again next time.

6/10 Okay

Paul

Synes godt om: Rengøring, service og personale, værelsets komfort
Could do with some TLC
Dated motel in need of refurbishment. some repairs need to be caught up with but nothing was dangerous. Traffic noise was noticeable. I would use again in preference to expensive hotels/motels
Overnattede 4 nætter i august 2023

2/10 Forfærdeligt

Rudy

Rejste med partner
Synes ikke om: Service og personale, faciliteter
The room wasn’t ready and the gentleman wanted me to wait an additional 45 minutes to get a room clean . This was an hour after check-in time. I needed a room so he gave me another at a higher price. The gentleman was very rude about it all.
Overnattede 1 nat i august 2023

8/10 Udmærket

Tannia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i juni 2023

6/10 Okay

Yovani

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023

8/10 Udmærket

Vladi

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023

10/10 Fremragende

Matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023

8/10 Udmærket

Amy

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was fine mr he gentleman was very helpful at the front desk
Overnattede 1 nat i april 2023

2/10 Forfærdeligt

Darlene

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2023

10/10 Fremragende

Mike

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect stay
Overnattede 2 nætter i februar 2023
Svar fra WTL den 1. mar. 2023
Thank you so much. Glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Fremragende

Mike

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i november 2022
Svar fra WTL den 29. dec. 2022
We apologize for the late response, but we would like to thank you for taking the time to leave us such a nice review. We are glad you enjoyed your stay and we look forward to seeing you next time.

6/10 Okay

Nicole

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The manager was very nice at check in. The property is quiet and the room was very nice. Was left alone the whole time. Great place. Only complaint was I had a man approach me outside and made me uncomfortable I went in too speak too the manager and he yelled, screamed and pointed his finger at me upset at me for the situation it was weird. Other then that it wasn’t a bad location
Overnattede 6 nætter i oktober 2022

10/10 Fremragende

Ruth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was very clean and had good, close parking. They had some welding and renovation going on but kept it very quiet. Neighbors were peaceful despite the hotel being next to a strange housing area.
Overnattede 1 nat i oktober 2022
Svar fra WTL den 14. okt. 2022
Thank you for the review. We are glad that the new renovations did not bother you. We hope to see you again when they are completed.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The stay was good. I like the employees, they are always very nice
Overnattede 1 nat i september 2022
Svar fra Lynn den 26. sep. 2022
Well to whomever this is, I would like to say Thank You for the nice review. Glad to see that your stays here with us are good ones. Please dont hesitate to stop by anytime. Ill always have a room ready for you. : )

10/10 Fremragende

Tim

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2022
Svar fra Lynn den 12. sep. 2022
Thank you for the review. It was good to see you again and we hope to see you again soon.

10/10 Fremragende

Tim

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Great people, quiet at night. Close to everything.
Overnattede 1 nat i september 2022
Svar fra Lynn den 12. sep. 2022
Thank you for taking the time to leave us a review. We are glad to see that you enjoyed your stay with us.

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Needs improvement.
This hotel is so old and dirty. There was a used face towel left in the freezer and a used soap in a soap dish in the shower room. Comforter is dirty carpet is smelly. They dis not even have fitted sheet for the bed they used flat sheet instead. So if you want to get sick. Stay in this hotel. So unsanitary. I wonder if housekeeper even clean after guest check out.
Dirty
I wonder why theres a face towel here
Theres a used soap when we arrived so evidently housekeeper dont clean
Looks like never been washed
Overnattede 2 nætter i august 2022
Svar fra WTL den 10. okt. 2022
Sorry that you did not have a good experiance with us. Once you checked in and noticed the room wasnt serviced by housekeeping you should contact the front desk right away so they can give you another room. If we do not know that we made the mistake of giving you a room that wasnt ready yet than we can not correct it.So always contact front desk immediately when you have any issue.Again sorry for any inconvience this caused.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I was very pleased with the stay at Willow Tree Lodge. I'll be booking a room there in a couple of weeks. Friendly atmosphere.
Overnattede 1 nat i juli 2022
Svar fra WTL den 25. aug. 2022
I apologize for the delayed reply, but all of us here at Willow Tree Lodge would like to thank you for taking the time to leave us a review. We are very happy that you enjoyed your stay here with us. If there is anything you ever need while staying with us please never hesitate to let us know.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
met expectations
It was cleaner than I thought. The air conditioner was extremely loud and I could hear the people upstairs walking around. I had what appears to be a partially "upgraded" room- vinyl flooring and the trim was newer and not sticking. The bathroom light was missing a fixture as well. Overall, it was good for the price
Overnattede 2 nætter i juni 2022

10/10 Fremragende

Yvette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very quiet and comfortable.
Overnattede 1 nat i maj 2022

10/10 Fremragende

Yvette

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience. I will return when I am in the area.
Overnattede 1 nat i maj 2022

6/10 Okay

Karyn

Synes ikke om: Service og personale
Under renovation at time of my visit
Overnattede 1 nat i april 2022

4/10 Dårligt

Gregory

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Property is very old with no amenities; ice costs a quarter; very inconvenient. No coffee maker. Rooms are clean but very old; cockroaches in room. TV is super old school; no guide. The property is in a good location near many support services; however, it is clearly out of date compared to neighboring properties. The owner recently resurfaced and restriped the parking lot. The pool has not been open for a few weeks, due to maintenance. The neighborhood is sketchy. If you are going to stay near Disneyland, pick a place on harbor or Katella; its way less risk for the same price point.
Overnattede 1 nat i marts 2022

10/10 Fremragende

monique

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cameras , and close parking to rooms and close to disney land
Overnattede 2 nætter i marts 2022

10/10 Fremragende

Rouben

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2022

10/10 Fremragende

Miguel

Overnattede 1 nat i marts 2022

10/10 Fremragende

Mike

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022
Svar fra Reception den 3. mar. 2022
Thank you for the great rating! We hope you enjoyed your stay and hope you can lodge with us again. Cheers! - Willow Tree Lodge

10/10 Fremragende

Rachel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very nice. The area was perfect and they were were cheaper than any other
Overnattede 2 nætter i januar 2022
Svar fra Reception den 3. mar. 2022
Thank you for the great rating! We hope you enjoyed your stay with us and hope to see you again in the future. Cheers! - Willow Tree Lodge

8/10 Udmærket

Ralph

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The bed was hard as. A Rock
Overnattede 1 nat i december 2021

6/10 Okay

Chris

Overnattede 1 nat i november 2021

10/10 Fremragende

Rubicela

Overnattede 1 nat i november 2021

6/10 Okay

Ray

Synes godt om: Rengøring, værelsets komfort
Room was clean. Toilet will stop and start running it needs to be repaired.
Overnattede 1 nat i november 2021

10/10 Fremragende

Logan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the Willow Tree Lodge! Always a fun and clean experience!
Overnattede 1 nat i oktober 2021
Svar fra Willow Tree Lodge den 13. nov. 2021
Thank You for such a nice review. We are really glad to hear that you enjoy your visits with us. We look forward to seeing you again the next time. ;)

10/10 Fremragende

Logan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I loved how quiet and close to 2J's it was!
Overnattede 1 nat i september 2021
Svar fra Willow Tree Lodge den 20. okt. 2021
Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very happy
The desk clerk was amazing, Devon was so friendly helpful and efficient. He really made us feel welcome. Thanks for a great experience
Overnattede 1 nat i august 2021
Svar fra Willow Tree Lodge den 2. sep. 2021
We appreciate you for taking the time to leave your review. We are glad to hear that you had a good stay here with us and we look forward to seeing you again soon.

8/10 Udmærket

HEATHER

Synes godt om: Service og personale
Good for the price
It’s an older place. Which we expected. Price was good. Bed & towels were clean. But the shower wasn’t very clean or the bathroom wall and door.
Overnattede 1 nat i august 2021
Svar fra Willow Tree Lodge den 2. sep. 2021
We appreciate you for taking the time to leave your review. Thank you for bringing these issues to our attention. We will do our best to make sure that it is taken care of right away and we look forward to seeing you again soon.

8/10 Udmærket

Tim

Synes godt om: Service og personale, værelsets komfort
Overnattede 2 nætter i august 2021
Svar fra Willow Tree Lodge den 27. aug. 2021
Thank You for your review. We are glad you enjoyed your stay and look forward to seeing you next time.

6/10 Okay

ANTHONY

Ok place to sleep
Room was run down. Walls were dusty. Blanket had burn holes. Staff turned over the room daily. Front desk guy was friendly.
Overnattede 3 nætter i august 2021
Svar fra Willow Tree Lodge den 2. sep. 2021
We appreciate you for taking the time to leave your review. Thank you for bringing these issues to our attention. We will do our best to make sure that it is taken care of right away and we look forward to seeing you again soon.

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2021

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Slum lords is about the best way to describe this substandard unit, rude militant arrogant management. I booked and paid for two nights, was forced to pay $10. for remote that they wanted to issued to me at office. I told told them I wasn’t even going to use it. If I didn’t pay deposit they wouldn’t issue me my room key. The only reason I only stayed 1 out of two nights is, room was already paid for (without ever seeing the room), it was nearly midnight when I arrived and no where else to go to at that time of night. Still trying to get money back for both nights. Side note: I’m 5’11” tall and the shower head was below the side of my face. Didn’t even use their shower and turned key and remote back to management the following morning and lady manager almost didn’t give me my deposit back to me just out of spite because I told them their room was substandard (nasty) and I wanted my money back which they declined to do. I’ll be making a claim to my credit card company regarding this business that should really be investigated by the health and fire department. What a slum!
Overnattede 1 nat i juli 2021

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring
Our need was just an overnight stay for a baseball tournament. The check-in process was a bit long but that wasn't a big deal. The carpet was stained and there was some type of shavings on the toilet seat cover and on the side of the toilet. The fridge was also in desperate need of a defrost. Functional.
Overnattede 1 nat i juli 2021

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The place seems good eventhough Expedia gave me one price it was changed to higher but not much. That was the only thing I had an issue but since the front desk gentleman has been nice I let it go. Overall for the price is better than the Travelodge on Euclid and Baker.
Overnattede 1 nat i juli 2021

4/10 Dårligt

Peng

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2021

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, service og personale
Worst Management
The middle Eastern man working the front desk in the mornings is very rude, disrespectful, judgmental, and racist. I had booked my reservation online and upon my check-in he refused to allow me to stay. He took my ID and treated me like scum. What a terrible experience.
Overnattede 1 nat i juni 2021

8/10 Udmærket

Karina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2021

6/10 Okay

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2021