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Anmeldelser af Adina Apartment Hotel Frankfurt Neue Oper

4 out of 5
Adina Apartment Hotel Frankfurt Neue Oper
Wilhelm-Leuschner-Str. 6, Frankfurt, HE

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 587 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 304 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 71 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 25 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 15 af i alt 1002 anmeldelser" "

9,2/10

Rengøring

8,8/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

JEPPE

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i januar 2024

6/10 Okay

Majken

Forretningsrejsende
Ok pæn hotellejlighed
Pænt og ordentlig hotellejlighed.. Pool var lukket. Helt ok men ikke noget særligt. Fint køkken på værelset
Overnattede 1 nat i september 2023
Svar fra Nicoletta Kul den 17. sep. 2023
Kære Majken,din feedback er virkelig værdifuld for os. Vi er glade for at høre, at du fandt vores hotellejlighed pæn og tilfredsstillende. Det er vores mission at give vores gæster et komfortabelt og behageligt ophold.Vi er kede af at høre om lukningen af poolen under dit besøg. Vi beklager den ulejlighed, det måtte have medført for dig.Din omtale af det fine køkken på værelset er værdsat. At tilbyde veludstyrede værelser er en af vores måder at forbedre vores gæsters oplevelse på.Vi håber snart at kunne byde dig velkommen tilbage til en endnu bedre oplevelse på Adina Hotel Frankfurt Neue Oper. Med venlig hilsen,Nicoletta KulDuty Manager

6/10 Okay

Mikkel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt sted
Godt værelse, hvor ekstra opredning var virkelig god. God beliggenhed og ingen støj, men meget lille altan. Poolen virkede ikke i de tre dage, vi var der. Det var skuffende.
Overnattede 3 nætter i juli 2023

8/10 Udmærket

Kristian

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 11 nætter i september 2020

10/10 Fremragende

Line Franke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Really nice hotel. It is a really nice hotel - very clean and a High level of service. Be aware that the balcony is too small for you to set out on instead you can open the doors and sit inside. Great breakfast and great view
Overnattede 4 nætter i august 2020

6/10 Okay

Johanne

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Not the best bang for the buck
We chose this hotel over many others in Frankfurt due to the rooftop terrace and pool that was announced in the description on hotels.com. After checking in we found that the pool was closed due to COVID-19, fair enough, that’s understandable. After calling the reception we learned that apparently the rooftop terrace is only accessible from certain rooms which the description on hotels.com said nothing about. The breakfast was below the standard of other hotels we have visited throughout Germany and when I ordered pancakes with maple syrup for breakfast the pancakes came without syrup and when I called and asked for some, I was told they didn’t have any. The room was okay but only moderately clean. I wish we had spent our money elsewhere where we could have got more bang for the buck.
Overnattede 1 nat i august 2020

10/10 Fremragende

Peter

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Super hotel lejlighed og meget god service. Opredningen i stuen til vores søn var dog under al kritik selv et ungt menneske kunne ikke sov på den udtræksseng.
Overnattede 3 nætter i juli 2020

8/10 Udmærket

Carsten

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel i “centrum”
Godt hotel i centrum og utrolig venligt personale
Overnattede 1 nat i maj 2020

10/10 Fremragende

Helle

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt hotelværelse med balkon
Min veninde og jeg er lige kommet hjem efter nogle virkelig skønne dage på Adina. Det ligger centralt. Tæt på den gamle bydel, floden og shopping. Værelserne er godt inddelt og man føler at der er god plads. Fantastisk udsigt og lille skøn altan. Virkelig søde receptionist. Vi benyttede ikke restaurant osv pga Corona men vi kommer gerne tilbage grundet det fine vær. og god service😃
Overnattede 2 nætter i april 2020

10/10 Fremragende

Emil

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2019

10/10 Fremragende

Verificeret rejsende

Fantastisk ophold
Fantastisk ophold i flot lejlighed med ekstraordinær god udsigt derudover meget central beliggenhed. Lækker morgenmad og rigtig god service.
Overnattede 1 nat i september 2018

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt valg i Frankfurt
Super god plads på værelset - et godt alternativ til et “normalt” hotelværelse. God beliggenhed. Morgenmad er god, men også dyr (22 EUR pr. person), men der er flere gode alternativer i området.

8/10 Udmærket

Kenneth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super ophold.
Rigtig godt ophold. Der var lidt for varmt på værelset, men ellers tip top.
Overnattede 1 nat i januar 2018

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice hotel. Clean and comfortable apartment
Nice pool and sauna. Very nice staff. We got a late-check out for free as our honebound flight was late-evening. Breakfast was good.
Overnattede 2 nætter i maj 2017

10/10 Fremragende

Helena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Erik, Aalborg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tlfreds - men hårde madresser!
Godt og velbeliggende hotel. Meget hårde madresser. Fint lille køkken.

4/10 Dårligt

Anahid

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Disappointing Stay at Adina Apartment Hotel Frankfurt Neue Oper I recently stayed at the Adina Apartment Hotel Frankfurt Neue Oper, and unfortunately, my experience was far from satisfactory. Here are the key issues I encountered: Room Condition: Our suite was dark, dingy, and lacked any view. The balcony faced a neighboring tall building, offering no privacy. Cigarette butts and dirt were scattered on the balcony, and overall cleanliness was subpar. The carpet was dirty, and mold was present in both the bathroom and the washing machine. Service Problems: Upon arrival, I had to request an iron multiple times before finally receiving one. This delay was frustrating. The phone in our room was not connected to housekeeping, forcing my husband to go downstairs each time we needed assistance. Room Allocation Explanation: The hotel explained that larger rooms were only available on lower floors due to our booking for three people. However, this was not clearly communicated during the reservation process. The offer of “free room service” as compensation felt inadequate, especially considering that room service is typically included in hotel stays. I regret to say that my expectations were not met, and I will be sharing this feedback with other potential clients. Honest reviews are essential for improving guest experiences, and I hope the Adina management takes necessary steps to address these issues.
Overnattede 6 nætter i maj 2024

6/10 Okay

DANELL, Boerne

Rejste med partner
Synes godt om: Service og personale, faciliteter
Issues with room were immediately resolved Breakfast was great
Overnattede 2 nætter i maj 2024
Svar fra Adina Hotel Frankfurt Neue Oper den 15. maj 2024
Dear Danell,We are pleased to hear that any inconvenience in your room could be resolved quickly. It is our aim to make your stay as pleasant as possible. We are also pleased that our breakfast was to your liking.We hope to welcome you again soon at the Adina Hotel Frankfurt Neue Oper and will continue to do everything we can to make your stay with us as pleasant as possible.Kind regards,Norman Fahl Relief Duty Manager

6/10 Okay

Takeo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
部屋が駅周辺ホテルより広く長期滞在にはお勧め。フランクフルト中央駅からは徒歩圏でマイン川沿いにあり便利。フランクフルトに来る機会あればまた利用したい。
Overnattede 6 nætter i april 2024
Svar fra Adina Hotel Frankfurt Neue Oper den 15. maj 2024
Dear Takeo,It is a pleasure to hear that you appreciate the size of our rooms and find our location convenient. It is our constant endeavor to provide our guests with a pleasant and comfortable experience.We very much look forward to welcoming you back to the Adina Hotel Frankfurt Neue Oper on your next visit to Frankfurt.Kind regards,Norman Fahl Relief Duty Manager

10/10 Fremragende

Luis

Overnattede 2 nætter i april 2024

8/10 Udmærket

Charles

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was nice but showed signs of age in the furniture. Overall clean, but I did find someone else’s hair in the bed.
Overnattede 1 nat i april 2024
Svar fra Adina Hotel Frankfurt Neue Oper den 15. maj 2024
Dear Charles,we are pleased to hear that you enjoyed your time with us at the Adina Hotel Frankfurt Neue Oper. However, we are sorry that your experience was marred as you encountered some aspects that were not up to our usual standards.Cleanliness is of great importance to us and we will strive to improve this further. Regarding the furniture, we take note of your comments and will keep this in mind. We hope to welcome you back soon and improve your experience.Kind regards,Norman Fahl Relief Duty Manager

10/10 Fremragende

Faisal

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this hotel. I think this was my 8th visit. Great rooms and even greater staff. Always welcoming and helpful. The rooms are like small apartments and if you book the better one you get a beautiful view of the river and city
Overnattede 1 nat i april 2024
Svar fra Adina Hotel Frankfurt Neue Oper den 15. maj 2024
Dear Faisal,we are delighted to hear that you enjoyed your stay with us so much. It is our utmost concern that our guests feel at home and we are pleased to know that we have achieved this.We will gladly pass on your words of praise regarding our staff and rooms. It is always rewarding to hear that our efforts are appreciated. We look forward to your 9th visit to the Adina Hotel Frankfurt Neue Oper.Kind regards,Norman Fahl Relief Duty Manager

8/10 Udmærket

Kato

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
綺麗で部屋も広く満足です。 ホテル周辺にスーパーが無かったので食事や飲み物は駅周辺で買うか途中にあるレストランやファストフード店で買いました。
Overnattede 1 nat i marts 2024
Svar fra Adina Hotel Frankfurt Neue Oper den 15. maj 2024
Dear Kato,we are pleased to hear that you were satisfied with the cleanliness and spaciousness of your room. The next supermarket is 3 min per walk from us.We hope to welcome you again soon at the Adina Hotel Frankfurt Neue Oper.Kind regards,Norman Fahl Relief Duty Manager

10/10 Fremragende

Annette, Freising

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Ausgesprochen freundlicher und zuvorkommender Service im Frühstücksbereich!
Overnattede 1 nat i marts 2024

10/10 Fremragende

Faisal

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was maybe my 5th or 6th visit and this continues to be my favorite hotel in Frankfurt. Really spacious and comfortable rooms and definitely the best hotel staff ever. Always friendly and very helpful. Highly recommended
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Florian

Rejste med partner, Forretningsrejsende
Wurde in den Fotos besser beworben als es tatsächlich ist.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Esther

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ich mag das Adina sehr gerne, da die Zimmer eine kleine küche haben. Da ich auf Geschäftsreise bin und tagsüber bereits Verpflegung habe, reicht mir ein Kühlschrank und eine Kaffeemaschine. Mir gefällt die Ausstattung und auch der Stil der Zimmer sehr gut. Die Betten haben auch gute Matratzen.
Overnattede 2 nætter i februar 2024
Svar fra Nicoletta Kul den 5. mar. 2024
Liebe Esther,es freut uns sehr zu hören, dass Sie unseren Zimmern und deren Ausstattung schätzen. Es ist uns wichtig, dass unsere Gäste einen angenehmen und komfortablen Aufenthalt während ihrer Geschäftsreisen haben. Ihre positive Rückmeldung zu unseren Betten und Matratzen ist besonders ermutigend.Wir hoffen, dass Sie uns weiterhin als Ihre bevorzugte Wahl für Ihre Geschäftsreisen betrachten. Es wäre uns eine Freude, Sie wieder bei uns im Adina Hotel Frankfurt Neue Oper begrüßen zu dürfen.Mit freundlichen Grüßen,Nicoletta KulDuty Manager

10/10 Fremragende

Daragh

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
A bit disappointed
I have stayed here before and did again because of the small but very nice swimming pool, which I enjoyed again. However the room was disappointing. I was first given a room on the first floor which was a little out of the way as the rooms share a floor with the conference suite. As a loan female traveller the room felt isolated. I asked for a room change and was told they were full which I suspect is a standard response, but then was told there is a room on the 2nd or 6th. I took the room on the 6th, there were no hangers and thought it wasn’t as clean as expected, there were awful stains on the sofa see photo. I left the cushion out for the cleaners to see and they just put it back. I flagged with reception on check out. I’m not sure if I’ll stay there again which is a shame as staff are always friendly and I like the swimming pool.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Nour

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
CONVENIENTLY LOCATED WITHIN EASY REACH TO HISTORIC FRANKFURT AND MAIN SHOPPING STREET
Overnattede 4 nætter i januar 2024

10/10 Fremragende

helen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Short break
Very comfortable hotel. Apartment was great with everything needed supplied. Location perfect, very quiet but easy walking distance to city centre and old town. Staff lovely.
Overnattede 4 nætter i januar 2024

8/10 Udmærket

kyungmee

Overnattede 4 nætter i januar 2024

10/10 Fremragende

Andrea Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Luiz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

6/10 Okay

Natalia

Synes godt om: Service og personale
Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

johan, Toronto

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cannot get a decent coffee at the hotel during the day .. the shower glass was full of soap scum when I arrived .. no f&b facilities between breakfast and evening ! Lazy staff that did not want to come and get laundry after 5 pm This is a dump and I share my experience with other people and will never stay with this brand again
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Andra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great breakfast, great location

8/10 Udmærket

DIOGO ANTONIO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hospedagem muito boa em Frankfurt.
Melhor hospedagem....apartamento muito bom, limpo, confortável, muito bem localizado. Tem funcionária da recepção (Emily) que fala português muito bem, o que facilita muito a viagem para pessoas como eu, que nao fala nada de alemão! Só nao posso avaliar o café da manhã, pois não utilizei. Fui no mercado, comprei as coisas lá e comia no apartamento mesmo. Recomendo bem o hotel.
Overnattede 3 nætter i januar 2024

8/10 Udmærket

Gill

Overnattede 3 nætter i januar 2024

4/10 Dårligt

Ramona, Vancouver

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parking garage confusing and cramped, The pool was completely inaccessible, no mention that it was not, no lift, the accessible room we asked for required 4 steps, which was impossible. Grout in bathroom was grey with mildew, staff had no idea that no van/ lift taxi was available without 24 hour notice though we asked them to reserve one in enough time. Have been traveling all over Europe for a month. This was the worst hotel.
Overnattede 2 nætter i december 2023

10/10 Fremragende

ji hwan

Overnattede 1 nat i december 2023

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Declining cleanliness & repair
We've stayed at this location many times in the past and like it for the parking, central to shopping and a quick trip to the airport. However this time we were greatly disappointed. The room was dirty. The counters weren't wiped clean, the showers had significant mold in them, the fridge needed a scrub, the carpets were stained, and the entire building needed to be painted. Furthermore one of the two elevators isn't working. It's really unfortunate, but we also experienced similar conditions at other Adina's we stayed at in Germany on this trip. Hopefully they take steps to improve the level of cleanliness & repair as the apartment concept with laundry is fantastic.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Rebecca, Minneapolis

Overnattede 1 nat i december 2023

10/10 Fremragende

Danielle

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were great with any needed help. The were kind and thoughtful. The front desk and housekeeping. If I ever travel international again I would want to stay in an Adina hotel!
Overnattede 5 nætter i december 2023

10/10 Fremragende

Ron

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I reserved a 1 bedroom, premier room and was given a nice room on the 16th floor facing the Rhine river. It was a beautiful view. The room was clean, particularly the bedroom and the bathroom. The living area had a few stains in the carpet, but nothing worse than my own house. Overall, the apartment was a good size and very comfortable.
Overnattede 6 nætter i november 2023

6/10 Okay

Harvey

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
OVERCHARGED US FOR OUR ROOMS
The hotel is well-located and the rooms upscale. Our only problem was we had two reservations. We indicated 3 people in one room and two in the second room. When we arrived, the hotel insisted on charging three people in the second room and would not consider refunding the difference between a two person room and a three person room. Our hotel.com confirmation, clearly stated FIVE people, not six. And, when the first room checked in and said the second room was for two people not three, the hotel responded (in essence), "Too bad." When the second room people arrived and said there were only two people in the room, the hotel similarly responded TOO BAD. Well, it's TOO BAD we stayed in the customer-unfriendly hotel. We cannot recommend it and encourage others not to stay there.
Overnattede 1 nat i november 2023

10/10 Fremragende

Thiago

Overnattede 2 nætter i december 2023

10/10 Fremragende

Joanna

Overnattede 3 nætter i november 2023

10/10 Fremragende

Faisal

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I’m tired of reviewing this hotel. It’s 5 stars every time. I would give it 6 if I can. Great rooms in a nice location and the best staff ever.
Overnattede 1 nat i december 2023