Was greeted by staff upon check-in, and they were extremely helpful. Held our bags, and even placed them in our room when it became available. Arrived back to finally see the room and realized that there was a leak…and an odor. Michael came up and saw the leak, explained that there were no more rooms (completely booked, and we were ok with it), and cleaned up the floor. This continued for our stay, but not only was the leak still there, but an “not so nice odor” was now apparent. Called down, a woman came up and proceeded to tell me that, “It’s an old building, and this happens…” Terrible service by that person, but we stuck it out. Overall, it’s definitely not a 4-star hotel, but it is a solid 3.5.
