2/10
When we checked in the bathroom was not clean. There were makeup splotches on the counter and mirror. The floor had dirt and boot marks as well as liquid stains on it. I mopped it myself. The fire alarm went off at 5 AM for the building. After showering, I looked through the entire room for a hair dryer but could not find one though it was listed as an amenity. Tried to call the front desk but the phone was broken. We went to the front desk to ask for one where the attendant was on his phone. We were told there was no resource closet and he didn’t know where one would be and he couldn’t leave his post. He stated there was no one else to get one. We asked to speak to a manager and were told there wasn’t one. I asked for a comment card but they didn’t have one. I asked for a manager’s number and he pointed in a general direction across the room. I asked for specifics and all he did was point again. When I told him that I realized some of these things were out of his control but better customer service was within his control, the response was confusion.
I assumed Holiday Inn Express would be a good place to stay but it will not be on the list in the future.
Joshua
Overnattede 1 nat i juli 2025