When placed reservation hotel listed Steam Room as part of the amenities available….needless to say there was no Steam Room. If you want to call a 3x3 ft hot-bath/bubbleless a jacuzzi and a Salt Water pool a full SPA facility to cover the entire hotel you need to make sure you understand what a SPA is, we ended up going to the next door hotel for the pampering we were long waiting for. Air condition heat or cool in room did not work, toilet in room would not flush our waste because there was no water pressure to flush it out, had to use the shower head to assist flushing. Food is subpar, my travel partner is vegan and there was nothing that he could eat there, chef was not available to accommodate dietary basic needs for Vegans, not to mention the lack of availability of simple Club soda or anything carbonated, Asked at the bar for an Aperol Spritz but was told they cant open a bottle of champagne for just one drink…Say what ?!?! Bottom line if you looking for real hotel that knows how to operate and take care of its guest stay away from this place, seems like they are driving this place to the ground. I travel a lot, this took the award for the lowest score in every category possible. Safe travels 🙌
