Aaron, We love impressing our guests, and we’re sorry to see that we fell short of winning you over on your recent stay. We wish we knew more details so that we could work to address your specific concerns, and we hope you’ll give us another chance to further impress you! Best,

Dear Robert,Thank you for taking a moment to reach out to us, though we are sorry to hear of any aspects of your trip that you found to be less than ideal. Normally the time to check in takes between 3 to 10 minutes, however in your case we were unable to charge the credit card on file that we received from Expedia and were not able to reach an agent in a timely manner causing the delay. We hope that you will allow us another chance to impress you in the future.Best,

Dear Mark,Thank you for sharing your experience. In an effort to improve, we'd love to hear from you about the aspects of your stay that could have been better.

Dear Kenneth,We appreciate you reaching out and sharing your experience. It's good to hear that you enjoyed our rooms overall. However, we regret that some aspects fell below your expectations. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we always put our best foot forward and present our property in the best light. It is our hope to welcome you back someday for an experience that is nothing short of seamless and comfortable.